Services for Smart Solutions: Delivering Innovations & Efficiency Surendran Vangadasalam

Transcription

1 Services for Smart Solutions: Delivering Innovations & Efficiency Surendran Vangadasalam Practice Leader : Borderless Network Architecture APJC Services

2 Agenda Priorities & Smart Solutions Innovation and Efficiencies Cisco Services

3 1.3 Million Activations a day

4 #3 Country in Terms of Population

5 72 hours of video per minute

6 Solutions for Solving your Challenges.

7 Operations What are the Challenges HR

8 CIOs emphasize business strategy and top-line growth by prioritizing revenue increase and analytics capabilities Top 10 CIO Priorities for 2012 Business Priority 1. Increasing enterprise growth 2. Attracting and retaining new customers 3. Reducing enterprise costs 4. Creating new products and services 5. Delivering operational results 6. Improving efficiency 7. Improving profitability 8. Attracting and retaining workforce 9. Improving marketing and sales effectiveness 10. Expanding into new markets and geographies Technology Priority 1. Analytics and business intelligence 2. Mobile technologies 3. Cloud computing 4. Collaboration technologies 5. Virtualization 6. Legacy modernization 7. IT management 8. CRM 9. ERP applications 10. Security Source: Gartner, Amplifying the Enterprise: 2012 CIO Agenda, January 2012

9 Smart Solutions Framework Business Transformation Technology Innovation ROI / TCO Service Offerings (AS-T, AS-S, TS) Architecture Assessment & Advisory, AS PDI, Program Management Integration and Deployment, Migration & Adoption Support Management & Operations Support Trans-formational Architecture Offerings Network Transformation Private Cloud Business Video, Unified Communications Security, Wireless Data Center, Virtualization Collaboration Transformation Cross Architecture Solutions (Smart Solutions) BYOD VDI / VXI REMOTE EXPERT Cross Architecture Elements Security, Cloud, UC Virtualization, Security Security, Video, UC Core Architectures Borderless Networks (Enterprise N/W, Security) Data Center (Unified Fabric, Cloud, Virtualization) Collaboration (Video, CC, Social )

10 How can Cisco Services help around delivering Innovation and Efficiency

11 Cisco Services Value Proposition : Align Technology Investments with Your Business Strategy Intelligent Network Cisco Services Value : Aligning Your Business Objectives and Result: Goals with Technology Innovation to drive Business Transformation and Efficiency

12 Cisco Architecture Approach Cisco Architecture Approach is agnostic to make /model / type of devices which gives a holistic and transparent view to CIOs on their Infrastructure capabilities Architectural approach, inclusive of: Network Mobility Security Applications, including mobile collaboration Virtualization

13 Services Take You from Architectural Vision to Business Solutions Align Business and IT Strategy Envision IT Architecture Improve Operational Efficiency Optimize Infrastructure Increase Business Agility Enable Architectures Drive Business Innovation Implement Solutions Source: Cisco Services, Bain & Co

14 Succeed with a Lifecycle Approach Realize the Full Value of Your Network and IT Investments Faster Ensure Solution Design in line with Business Priorities Develop a costeffective strategy Create an agile infrastructure Prepare to support new solutions End SMART Result SERVICE as per CAPABILITIES desired objectives Speed time to value Reduce deployment costs Maintain availability during deployment and migration Align Business Challenges and Objectives to Solutions Improve performance, availability, resiliency Increase efficiency and reduce costs Mitigate risk SERVICES FROM CISCO TOGETHER WITH OUR PARTNERS Overall Solutions Support provides peace of mind and smooth Operations

15 Roadmap to a Smart Solution Services Plan Build Manage Understand use cases and options Architecture Strategy Workshop Bus requirements Policy & compliance Use cases Maturity and readiness index Conceptual arch Strategy & roadmap Start here Assess current environment and identify gaps Architecture Assessment App readiness Management Infrastructure readiness Security & mobility Medianet readiness Architecture gap analysis Develop plan Architecture Design High level design Low level design Testing/validation POC / Pilot Build out Infrastructure Implementation Implementation & Migration Planning Deployment into existing network Support and Optimize Optimization and Technical Support with smart service capabilities Network performance audits Security audits Change management Maintenance and support Smart diagnostics Delivered by Cisco and Partners Cisco or Partner Led

16 Cisco Smart Solutions Services Portfolio Help You Plan, Build and Manage a Scalable, Secure Architecture Architecture Strategy Workshop - Start Here! Guide IT strategy for your end-to-end solution by identifying objectives, business requirements, and uses cases Architecture Assessment Identify gaps and support architecture design by evaluating application, security, mobility, desktop virtualization, and network infrastructures Architecture Design Mitigate risk and facilitate smooth deployment by developing a detailed design, pilot, and implementation plan that address end-to-end solution requirements Optimization Continue delivering a superior end-user experience and manage TCO by improving visibility and insight into the state of the architecture and manage devices, applications, and infrastructure Solution Support Operate, maintain, and support your architecture efficiently with smart services capabilities including network discovery, event correlation, and prioritization Delivered by Cisco and Partners

17 Cisco Service

18 Cisco Services End-to-End Architectures Practices Key Solutions Borderless Networks Data Center Collaboration CONSULTING SERVICES BYOD Wireless / Mobility Security Operate UC Data ADVANCE Center Virtualization (VDI) SERVICES Network Architecture and Design Secure and Mobile BYOD Solution Virtual Experience Infrastructure (VXI) Cisco Mobile Collaboration Management Service (CMCMS) Collaboration for Mobile Workspace Remote Expert SMART SERVICES

19 Fuel Performance, Efficiency, and Innovation with Smart Service Capabilities Automated Software-Enabled Capabilities which collect Diagnostic Data which is analyzed and compared to Cisco s Deep Knowledge Base to provide Actionable Insight. CISCO DEEP KNOWLEDGE BASE 25 years networking innovation and leadership 50 million installed devices 6 million annual customer interactions 90,000+ technical documents

20 Cisco and Partners Create the Largest Collection of Certified IP Experts Cisco TALENT Partners GLOBAL SCALE 11,200+ Services employees CCIEs: 2,000+ certified engineers with 2,600+ certifications Capabilities 180+ countries, 19 TAC facilities, fulfillment depots, 17+ languages Web and Community Support 81% solved online 2.8M self-support & 1M community visitors/month 250,000+ users on Facebook, Twitter, LinkedIn and YouTube 70,000 partners authorized to sell and support Cisco solutions 22,000+ specialized partners & 13,000+ certified partners 150+ distribution partners Ecosystem of partners around architectures Vertical expertise Advanced certifications

21 Award-Winning Services J.D. Power and Associates 2011 Certified Technology Service & Support ProgramSM, developed in conjunction with TSIA. For more information, visit or Consistently recognized for industry-leading services innovation, best practices, and services excellence

22 Cisco Services Differentiated Attributes Leadership Smart Services Innovation Collaboration Access more than 25 years networking innovation and leadership Fuel performance, efficiency, and innovation through better visibility, information, and understanding Align technology investments with business objectives using our proven architectural approach and innovative solutions Get customized services and holistic solutions to meet your needs through our collaborative partner approach

23 Questions? Thank You

24 Visit the Cisco Services Table at the Lounge TOMORROW starts here. Surendran Vangadasalam