D E L T A K N O T I N T E R N A T I O N A L

Transcription

1 D E L T A K N O T I N T E R N A T I O N A L Measuring Human Capital A s s e s s m e n t C a t a l o g

2 TABLE OF CONTENTS Overview pg. 3 Pre-Packaged Job Solutions pg. 4 Skills Assessment pg Competencies Assessment pg. 13 Certification Program pg. 14 Page-2

3 OVERVIEW DeltaKnot International (DKI) focuses on skills, cognitive, and behavioural assessment and human capital performance research. We believe the quality of the human capital will be the most critical element in helping Malaysia becomes a developed nation by Our goal, therefore, is to provide innovative solutions to identify, measure and align human resources in the nation and beyond. We work in partnership with world leading companies that develop accurate and reliable skills and psychometric assessments tools that are recognized worldwide. DKI is a partner of BrainBench, an SHL s company and the global leader in workforce selection and performance. In August 2005, the merger of Qwiz, epredix, and Personnel Decisions Research Institutes (PDRI) formed PreVisor. PreVisor subsequently acquired Brainbench in 2006, another industry-leading assessment provider with strength in IT assessments for employers and IT certifications for individuals. In 2007, Talent Technologies, CraftSystems, Performance Technologies International (PTI), and ASE Solutions were added to the PreVisor family. In 2010, SHL merged with PreVisor to form a formidable global leader company in talent assessment solutions. The merger results in a new company that delivers more than 15 million assessments annually in over 150 countries and over 30 languages. Through a strategy of ongoing development and enhancement, SHL has accumulated a database of predictive assessment test content guided by the results of 50 million job applicants and high-achieving employees. This insight, coupled with applied principles from the science of industrial-organizational psychology, gives our clients the ability to accurately predict on-the-job performance. Worldwide, thousands of organizations, from small businesses to Fortune 500 organizations, count on these solutions to help connect their most important employment decisions with the business results that matter most. We, at DKI look forward to the opportunity to provide you with the same high level of satisfaction here locally. Contact Information: DeltaKnot International Sdn Bhd 33-2, Jalan Anggerik Vanilla N31/N Kota Kemuning, Shah Alam Selangor Darul Ehsan, Malaysia Tel: Fax: mail@deltaknot.com Website: Page-3

4 PRE-PACKAGED JOB SOLUTIONS DKI offers assessments that combine key knowledge, skill, ability, personality, and experience factors all into one easy-to-use assessment tuned to a specific job. Below please find a list of categories covering hundreds of different job titles. These off-the-shelf test batteries are based on decades of research and have been used by many of the largest organizations in the world. Administrative Administrative with Customer Service Branch Manager Call Center Leader Professional Sales Call Center Call Center with Sales Clerical Clerical with Customer Service Collections Contact Centre Contact Centre with Sales Customer Service Customer Service with Sales Director/Senior Manager Executive/Officer Front Line Manager General Skilled Intermediate Sales IT Professional Personal Banker Phone Banker Production Supervisor Professional/Individual Contributor Sales Manager Semi-Skilled Senior Sales Supervisor Page-4

5 SKILLS ASSESSMENTS DKI offers nearly 1,000 pre-employment assessments and selection tools covering most jobs in most industries through a single platform. Using these skills assessments during the selection process will help you evaluate a candidate s job readiness. These assessments have been proven over time to accurately identify candidates strengths and weaknesses in relation to a specific knowledge or skill area. This can be especially important in jobs where there is little or no training time available. These assessments may also be used to measure a current employee in order to support job development. DKI offers a large number of online simulations that provide a realistic method of assessing candidate skills and abilities for a wide variety of jobs. The use of simulations during the selection process allows hiring managers to objectively evaluate candidates' ability to perform on the job before they are hired, and provide a more complete picture of the qualifications candidates have to offer. In addition, simulations provide candidates with a realistic preview of job activities. Our current simulation assessments cover three broad categories: Call/Contact Center, Software Skills, and Administrative-Clerical Our call/contact center simulations evaluate the candidates' ability to quickly and accurately enter data, effectively and efficiently respond to customer requests, navigate within simulated call/contact center applications, and utilize available information to determine the best solution to customer inquiries. Candidates who perform well on the simulations are more likely to be higher performing employees on job criteria such as average handle time, adherence, customer service ratings, and other important metrics that impact the bottom line. Simulations in the software skills category are based on mainstream applications such as Microsoft Office, Windows, and Internet Explorer (among others) as well as more fundamental skills such as basic computer literacy. Software skills simulations present candidates with work-related situations, requiring the candidate to take the necessary steps to successfully perform the task using available methods/shortcuts. Scores produced by the simulations enable the hiring manager to determine the level of proficiency candidates bring to the table, and can be linked into training needs post-hire. In the clerical category, the simulations evaluate critical skills such as typing, data entry, audio transcription, and shorthand. Typing and data entry simulations present candidates with either paper-based or on-screen materials and evaluate the candidate's speed and accuracy during the simulation. The audio transcription and shorthand simulations also evaluate speed and accuracy, as well as utilize realistic, work- related audio prompts. Scores generated from these simulations indicate the level at which candidates can perform similar tasks on the job from day one. Page-5

6 In this section, the assessments are organized around the following categories Accounting & Finance Human Resources Call Center Essential Skills Information Technology Software Skills Telecommunications Electronics Industry Knowledge ACCOUNTING & FINANCE Accounts Payable Accounts Payable Fundamentals Accounts Receivable Fundamentals Bookkeeping Bookkeeping Fundamentals Financial Accounting Financial Analysis Financial Auditing Financial Management Financial Professional Aptitude General Accountancy Investment Concepts Payroll Fundamentals Payroll Fundamentals Payroll/Payroll Tax Reporting Purchasing Process Purchasing Supply Environment Taxation HUMAN RESOURCES Behavioral Interviewing Counseling Techniques Human Resources Concepts Interviewing and Hiring Concepts Sexual Harassment Awareness Training Delivery and Evaluation Training Development CALL CENTER Call Center Scenario Call Ctr Basic Simulation - 10 Minutes Timed Call Ctr Basic Simulation - 12 Calls Not Timed Call Ctr Basic Simulation - 6 Calls Not Timed Call Ctr Expanded Simulation - 10 Minutes Timed Call Ctr Expanded Simulation - 4 Calls Not Timed Call Ctr Expanded Simulation - 8 Calls Not Timed Call Ctr General Terms Call Ctr General Terms Spanish Call Ctr Place Names Collections Scenario Contact Center Retention Predictor Contact Center Scenario - English - 5 Calls Not Timed Contact Center Scenario - English - 8 Calls Not Timed Contact Center Scenario - Spanish - 5 Calls Not Timed Contact Center Scenario - Spanish - 8 Calls Not Timed Contact Center Virtual Scenario Contact Centre Scenario - 5 Calls Not Timed Contact Centre Scenario - 8 Calls Not Timed Contact Centre Scenario - French Canadian - 5 Calls Not Timed Contact Centre Scenario - French Canadian - 8 Calls Not Timed Credit Control Scenario CRM Navigation Customer Care Simulation Timed ESSENTIAL SKILLS CLERICAL Audio Transcription Business Communications Business Communications Writing Sample Business Letter Compose Business Letter Edit Business Writing Data Entry Alphanumeric Form 1 Data Entry Alphanumeric Form 2 Data Entry Alphanumeric Split Screen Data Entry Numeric Form 1 Data Entry Numeric Form 2 Data Entry Numeric Split Screen Data Entry Ten Key Data Entry Ten Key Split Screen Page-6

7 Editing & Proofing (Chicago Style) English Language Comprehension English Vocabulary General Clerical Grammar General Clerical Spelling - Multiple Choices General Clerical Spelling - Short Answer Office Management Office Procedures Reading Comprehension - English Reading Comprehension - Spanish Shorthand Spelling Split Screen Typing Test Technical Writing Typing Test 1 Typing Test 2 Typing Test 3 Written English Written French Written Spanish ESSENTIAL SKILLS PRIMARY Attention To Detail Business Arithmetic Business Math Business Vocabulary Classifying and Coding Customer Assistance Customer Assistance (Audio) Effectiveness of Expression Filing - Names Filing - Numbers Following Instructions Listening Skills Math Fundamentals Math Fundamentals (Metric) Math Problem Solving Math Problem Solving Math-Basic Skills Math-Intermediate Skills Multitasking Multitasking (Audio) Paraprofessional Proofreading Reviewing Forms Telephone Etiquette Verbal Reasoning Visual Comparison ESSENTIAL SKILLS BUSINESS Business Communication Business Concepts Business Ethics Awareness Business Process Reengineering Change Management Coaching Information Security Awareness Internet Research Techniques and Resources Interpersonal Communications Marketing Concepts Marketing Research Marketing Strategy Negotiation Strategy Operation Concept Outbound Sales Skills Presentation Skills Records Information Management Solution Selling (Sales) Time Management Workplace Fundamental INFORMATION TECHNOLOGY.NET Framework.NET Framework 2.0.NET Framework 3.5.NET Framework 3.5 Fundamentals.NET Framework Fundamentals 3D Studio MAX ADO.NET 2.0 AJAX Apache Administration ASP.NET Fundamentals ASP.NET 3.5 Assembly Language ABAP Active Server Pages (ASP) ActiveX Ada 95 Adabas Administration ADO.NET Apache 2.0 Administration ASP.NET ASP.NET 2.0 ASP.NET 3.5 Fundamentals ASP.NET 4.0 Backup Exec 11d Page-7

8 Bash Shell Scripting BEA WebLogic Application Server 5.1 BEA WebLogic Application Server 8.1 C C Fundamentals C# C# Fundamentals C# 2.0 C# 2.0 Fundamentals C# 3.0 C# 3.0 Fundamentals C# 4.0 C++ C++ Fundamentals CGI Scripting Check Point FireWall-1 Administration Check Point Firewall-1 NG Administration CICS Cisco Network Design Cisco Network Support Cisco Networking Concepts Cisco Router Fundamentals Cisco Security Citrix Administration Client/Server Concepts COBOL I (ANSI 74) COBOL 1 (ANSI 2002) COBOL II COBOL II Fundamentals Cognos Development ColdFusion 4.5 ColdFusion 5 ColdFusion 8 ColdFusion MX COM/DCOM (Visual Basic) Compaq Server Administration (Win NT/2000) Computer Forensics - US Computer Technical Support CORBA 2.3 CORBA 2.3 C++ CORBA 2.3 Java CRM Concepts Crystal Reports 7 Crystal Reports 9 Crystal Reports 11 CSS2 Customer Requirements Analysis Data Modeling Concepts Data Warehousing Concepts Database Marketing (U.S.) DB2 Administration (OS390) DB2 Administration (UDB) DB2 Administration z/os DB2 Programming Delphi 3.0 Delphi 5.0 Delphi 6.0 Delphi 6.0 Fundamentals Disaster Recovery and Planning DOS 6.2 Dreamweaver 3.0 Dreamweaver 4.0 Dreamweaver CS3 Dreamweaver MX Dreamweaver 2004 Dynamic HTML E-Commerce Concepts E-Commerce Implementation Electronic Data Interchange (EDI) ERP Concepts (U.S.) ERwin Administration Firewall Administration Concepts Fireworks 3 Fireworks 4 Fireworks MX Fireworks MX 2004 Flash 4 Flash 5 Flash CS3 Flash MX Flash MX 2004 FORTRAN 77 Frame Relay HomeSite 4.5 HRIS Concepts HTML 3.2 HTML 4.0 IMS 6.0 IMS 9.0 Informatica PowerMart/PowerCenter Information Technology Security Fundamentals Information Technology Terminology Informix 7.X Administration Internet Concepts Internet Research Techniques and Resources - US Internet Security Internet Technology Fundamentals ITIL Concepts JD Edwards OneWorld Report Design (ERW) Java - EJB Java - EJB 2.0 Java - EJB 2.0 Fundamentals Java - EJB 3.0 Java 1 Java 2 Java 2 GUI Java 2 Non-GUI Java 2 Fundamentals Java 5 Java 5 Fundamentals Page-8

9 Java 6 Java 2 Platform Enterprise Edition (J2EE) Java 2 Platform Enterprise Edition (J2EE) 1.4 Java 2 Platform Enterprise Edition (J2EE) 1.4 Fundamentals Java 2 Platform Micro Edition (J2ME) Java Platform Enterprise Edition 5 (Java EE5) Java Platform Enterprise Edition 6 (Java EE6) Java Server Pages (JSP 1.1) Java Server Pages (JSP 1.2) Java Server Pages (JSP 2.1) Java XML Technologies JavaScript JavaScript 1.5 JavaScript 1.5 Fundamentals JavaScript 1.8 JCL Linux Administration (General) Linux Administration (Red Hat 9) Linux Administration (Red Hat) Linux Administration (RHEL 5) Linux Administration (SuSE) Linux Programming (General) LoadRunner 7.x Lotus Domino R5 Programming Lotus Domino R7 Programming Lotus Notes 4.0 Administrations Lotus Notes 4.0 Programming Lotus Notes 6.5 Administrations Lotus Notes 6.5 Programming LotusScript R5 Programming Macintosh Networking Macintosh OS X 10.2 Desktop Administration Macintosh OS X 10.4 Desktop Administration Macintosh OS8 Navigation Microsoft Security MPEG Concepts MS Access 97 Programming MS Commerce Server 2002 MS Exchange Server 2000 Administration MS Exchange Server 2003 Administration MS Exchange Server 5.5 Administration MS Internet Information Server 4.0 Administration MS Internet Information Server 5.0 Administration MS ISA Server 2000 Administration MS Outlook 2000 Administration MS Proxy Server 2.0 Administration MS SharePoint Portal Server 2003 MS Site Server 3.0 Administration MS SQL Server 2000 Administration MS SQL Server 2000 Programming MS SQL Server 2005 Administration MS SQL Server 2005 Programming MS SQL Server 2008 Administration MS SQL Server 2008 Programming MS SQL Server 6.5 Administration MS SQL Server 6.5 Programming MS SQL Server 7 Administration MS SQL Server 7 Programming MS Systems Mgmt. Server 2.0 Administration MS Visual InterDev 6.0 MS Windows 2000 Active Directory MS Windows 2000 Desktop Administration MS Windows 2000 Migration MS Windows 2000 Server Administration MS Windows 2003 Active Directory MS Windows 95 Administration MS Windows 98 Administration MS Windows Me Administration MS Windows NT 4.0 Administration MS Windows NT 4.0 Workstation Administration MS Windows Server 2003 Administration MS Windows Server 2008 Administration MS Windows Vista Desktop Administration MS Windows 7 Desktop Administrator MS Windows XP Desktop Administration Multiple Virtual Storage (MVS) MySQL 3.23 Administration Natural Network Authentication Network Monitoring Network Security Network Technical Support Networking Concepts Novell GroupWise 5.5 Administration Novell NetWare 4.11 Administration Novell NetWare 5.0 Administration Novell NetWare 6.5 Administration Nuance Voice User Interface (VUI) Design On-Line Analytical Processing (OLAP) OO Concepts OO Design Patterns OpenVMS Oracle 10g Administration Oracle 7.0 Administration Oracle 8.0 Administration Oracle 8i Administration Oracle 9i Administration Oracle Designer 6i Oracle Developer 2000 Oracle Financials Rel 11 Oracle Forms 10g Oracle Forms 6.0 Oracle PL/SQL Oracle PL/SQL Fundamentals OS/2 Warp Server Administration OS/400 PeopleTools 7.0 PeopleTools 8.4 Perl Page-9

10 Perl 5.8 PHP 4 PHP 5 PHP 5.3 PowerBuilder 6.0 PowerBuilder 8.0 PowerBuilder 9.0 Programmer/Analyst Aptitude Programming Concepts Project Management Project Management (2000) Project Management (2005) Project Management (2008) Python 1.5 Python 2.4 RDBMS Concepts RPG IV SAP Basic Administration SAS 6.0 (Base) SAS 8.2 (Base) SEI Capability Maturity Model Implementation SEI Capability Maturity Model Integration (CMMI) Server Administration Siebel 2000 Administration SilverStream 2.5 Applications Server Smalltalk SOAP Software Business Analysis Software Configuration Management Software Quality Assurance Software Testing Spring 2.5 SQL (ANSI) SQL (ANSI) Fundamentals Storage Area Networks (SAN) Concepts Struts 1.2.x Sybase 11.X Administration Sybase 12.5 Administration Systems Analysis TCP/IP Administration Technical Help Desk Technical Help Desk (Microsoft) Technical Writing UDDI Unified Modeling Language (UML) UNIX Administration (AIX) UNIX Administration (General) UNIX Administration (HP) UNIX Administration (Solaris 10) UNIX Administration (Solaris 8) UNIX Administration (Solaris 9) UNIX Administration (Solaris) UNIX Korn Shell Scripting UNIX Programming (General) VBScript 5.5 Visio 5.0 Visual Basic 2005 Visual Basic 2008 Visual Basic 2008 Fundamentals Visual Basic 5.0 Visual Basic 6.0 Visual Basic 6.0 Fundamentals Visual Basic.NET Visual Basic.NET Fundamentals Visual C++ Visual FoxPro 6.0 Visual J VPN with Windows VSAM Web Design Concepts Web Design for Accessibility Web Development Concepts Web Server Administration Web Services Application Engineering Web Services Concepts WebSphere MQ Windows Application Program Interface WinRunner 6.0 WSDL WWW Concepts XHTML 1.1 XML XML Concepts XSL SOFTWARE SKILLS (S Simulation) Act! 4.0 Adobe FrameMaker 5.5 Adobe Illustrator 8.0 Adobe Illustrator CS Adobe InDesign CS Adobe InDesign CS3 Adobe PageMaker 6.5 Adobe Photoshop 5.5 Adobe Photoshop 6.0 Adobe Photoshop 7.0 Adobe Photoshop CS Adobe Photoshop CS3 AutoCAD US AutoCAD US (S) AutoCAD US (S) AutoCAD US (S) Basic Computer Literacy (S) Cognos Development Page-10

11 Computer Fundamentals (Mac OS 8.6) Computer Fundamentals (Mac OS X 10.4) Computer Fundamentals (Mac OS X) Computer Fundamentals (Win 2000) Computer Fundamentals (Win 7) Computer Fundamentals (Win 95/98) Computer Fundamentals (Win XP) Computer Literacy (Win 7) Computer Literacy (Windows XP) Corel Paradox 9.0 Corel Ventura 8.0 Corel WordPerfect 9.0 CorelDRAW 9.0 French Basic Computer Literacy (S) Lotus Lotus Freelance Graphics 9.5 Lotus Word Pro 9.5 Lotus (S) Lotus Essentials (S) Macintosh OS8 Navigation Macromedia Director 7 Macromedia Director 8 Macromedia FreeHand 9 Macromedia MX 2004 MS Access 2000 (S) MS Access 2000 Essentials (S) MS Access 2000 Fundamentals MS Access 2000 Programming MS Access 2002 (S) MS Access 2002 Essentials (S) MS Access 2002 Fundamentals MS Access 2003 MS Access 2003 Fundamentals MS Access 97 (S) MS Access 97 Essentials (S) MS Access 97 Programming MS Excel 2000 MS Excel 2000 (S) MS Excel 2000 Essentials (S) MS Excel 2000 Fundamentals MS Excel 2000 Fundamentals (Interactive) MS Excel 2002 MS Excel 2002 (S) MS Excel 2002 Essentials (S) MS Excel 2002 Fundamentals MS Excel 2003 MS Excel 2003 (S) MS Excel 2003 Essentials (S) MS Excel 2003 Fundamentals MS Excel 2007 MS Excel 2007 (S) MS Excel 2007 Essentials (S) MS Excel 97 MS Excel 97 (S) MS Excel 97 Essentials (S) MS Excel 97 Fundamentals MS Front Page 2000 MS Internet Explorer 4.0 Administration MS Internet Explorer 4.0 Fundamentals MS Internet Explorer 5.5 Fundamentals MS Internet Explorer 6.0 Administration MS Internet Explorer 6.0 Fundamentals MS Internet Explorer 6.0 (S) MS Internet Explorer 6.0 Essentials (S) MS Office 2002 Fundamentals MS Office 2003 Fundamentals MS Outlook 2000 (S) MS Outlook 2000 Administration MS Outlook 2000 Essentials (S) MS Outlook 2000 Fundamentals MS Outlook 2002 (S) MS Outlook 2002 Essentials (S) MS Outlook 2002 Fundamentals MS Outlook 2003 (S) MS Outlook 2003 Fundamentals MS Outlook Express 5.0 Fundamentals MS PowerPoint 2000 MS PowerPoint 2000 (S) MS PowerPoint 2000 Essentials (S) MS PowerPoint 2000 Fundamentals MS PowerPoint 2002 MS PowerPoint 2002 (S) MS PowerPoint 2002 Essentials (S) MS PowerPoint 2002 Fundamentals MS PowerPoint 2003 MS PowerPoint 2003 (S) MS PowerPoint 2003 Fundamentals MS PowerPoint 2007 MS PowerPoint 2007 Essentials (S) MS PowerPoint 97 MS PowerPoint 97 (S) MS PowerPoint 97 Essentials (S) MS PowerPoint 97 Fundamentals MS Project 2000 MS Project 2000 (S) MS Project 2002 MS Project 2002 (S) MS Publisher 2000 MS Windows 2000 MS Windows 2000 (S) MS Windows 2000 Fundamentals MS Windows 2000 Spanish (S) MS Windows 95 Administration MS Windows 95 Navigation MS Windows 98 Administration MS Windows 98 (S) MS Windows 98 Navigation MS Windows Me Administration MS Windows XP (S) MS Windows XP Essentials (S) Page-11

12 MS Word 2000 MS Word 2000 (S) MS Word 2000 Essentials (S) MS Word 2000 Fundamentals MS Word 2002 MS Word 2002 (S) MS Word 2002 Essentials (S) MS Word 2002 Fundamentals MS Word 2003 MS Word 2003 (S) MS Word 2003 Essentials (S) MS Word 2003 Fundamentals MS Word 2007 MS Word 2007 (S) MS Word 2007 Essentials (S) MS Word 97 MS Word 97 (S) MS Word 97 Essentials (S) MS Word 97 Fundamentals MYOB Premiere 8 Nuance Voice User Interface (VUI) Design Oracle Financials Rel 11 Peachtree 7.0 Pro/ENGINEER 2000i Quark Xpress 4 QuickBooks Pro 2000 QuickBooks Pro 2008 Quicken Basic 2000 Solomon IV SPSS 10 Timberline 7.x Visio 5.0 Word Pro 9.0 (S) Word Pro 9.0 Essentials (S) Word Processing Fundamentals WordPerfect 8.0 (S) WordPerfect 8.0 Essentials (S) WordPerfect 9.0 (S) WordPerfect 9.0 Essentials (S) TELECOMMUNICATIONS Asynchronous Transfer Mode (ATM) Cellular Technology Computer Telephony Integration (CTI) Fiber Optics IP Routing & Switching ISDN (North America/Japan) LAN/WAN Communications SONET Voice Over Internet Protocol (VoIP) WAN Technologies Wireless Application Protocol (WAP) Wireless Network Technology xdsl Technology ELECTRONICS Computer Electronics Digital Signal Processing (DSP) Embedded Systems Concepts Printed Circuit Board Design INDUSTRY KNOWLEDGE Advertising Industry Knowledge Aerospace Industry Knowledge Automotive Industry Knowledge Biotechnology Industry Knowledge Consumer Products Industry Knowledge Defense Industry Knowledge Education Industry Knowledge Energy Industry Knowledge Financial Industry Knowledge Health Care Industry Knowledge Hospitality Industry Knowledge Information Technology Industry Knowledge Internet Industry Knowledge Manufacturing Industry Knowledge Pharmaceutical Industry Knowledge Public Relations Industry Knowledge Retail Industry Knowledge Security Industry Knowledge Telecommunications Industry Knowledge Page-12

13 COMPETENCIES Our competency assessments measure multiple attributes such as personality, cognitive ability, past performance, and situational judgment to determine a candidate s suitability for a job role. Using these assessments during selection will help you evaluate a candidate s job fit. This thorough evaluation, particularly when combined with Skills tests and Simulations, reveals not only if the candidate can do the job, but also if they will do the job. PERSONALITY AND BEHAVIORAL (PSYCHOMETRIC) Knowing a candidate s personality tendencies helps employers select and place applicants in positions where they are most likely to be motivated and successful. Our personality and behavioral tests evaluate factors such as emotional control, stress tolerance, self-confidence, adaptability, independence, responsibility, initiative, competitiveness, social awareness, empathy, and influence. Global Personality Inventory Craft Personality Questionnaire Global Personality Inventory Director Global Personality Inventory - Executive Global Personality Inventory - Front Line Manager Global Personality Inventory - Professional Pre-Hire Personality Profile Pre-Hire Personality Profile for Customer Service Pre-Hire Personality Profile for Manager Pre-Hire Personality Profile for Supervisor Career Interest Inventory Career Interest Inventory for Computer Programmers Career Interest Inventory for Computer Systems Analyst Career Interest Inventory for Computer Security Specialist Career Interest Inventory for Database Administrator Career Interest Inventory for Human Resource Managers Career Interest Inventory for IT Managers Career Interest Inventory for Network/Communications Analyst Career Interest Inventory for Recruiter Career Interest Inventory for Sales Managers COGNITIVE ABILITY AND APTITUDE Cognitive ability is one of the most predictive worker traits, especially in more complex jobs. Along with specific abilities like numerical reasoning, verbal reasoning, and analytical ability, cognitive ability can tell you a lot about a candidate s trainability and problem solving skills. Our ability tests are frequently combined with other test types to maximize prediction of a variety of performance behaviors, while reducing the potential for adverse impact. Aptitude: Abstract Thinking (IQ) Analytical Reasoning Problem Solving Quantitative Job Performance & Fit: Automatically-Scored Written Essay Test Cognitive Index Cognitive Ability: Global Cognitive Index - Verbal Ability Global Cognitive Index - Quantitative Ability Global Cognitive Index - Deductive Reasoning Cognitive Ability Measure Problem Solving Qualitative Sales Aptitude Call Center Sales Sales Aptitude Professional Sales Sales Index Service Orientation GCI - Graduate (Abstract) GCI - Graduate (Numerical) GCI - Graduate (Verbal) Page-13

14 CERTIFICATION DKI works closely with BrainBench to allow our customers to develop its existing human capital by providing job role certification which include a selection of core skills assessment as well as "elective" skills assessment in order to prepare their employee with the require skills to excel in their jobs. Customers can select from the pre-defined job roles certification or configure it according to their need. For more information, please contact us. Contact Information: DeltaKnot International Sdn Bhd 33-2, Jalan Anggerik Vanilla N31/N Kota Kemuning, Shah Alam Selangor Darul Ehsan, Malaysia Tel: Fax: mail@deltaknot.com Website: Page-14

15 SYMPHONY HOUSE BERHAD DKI solutions assist us in removing guesswork in our hiring of new employees. As a result, we experienced less turnover and better managed our employee expectation from the beginning HDC Human Resources