VSI Support Policy and Roadmap

Transcription

1 VSI Support Policy and Roadmap VSI provides 5 years of standard support for any VSI OpenVMS version. For instance, VSI introduced V8.4-1H1 in June of 2015 and 5 years from its introduction is June VSI, by default, does not extend the service life of a particular OpenVMS version past 5 years, unless customer demand requires it, since VSI is actively generating new versions for customers to upgrade to. If a customer requires standard support past 5 years, an Extended Engineering Support Contract can be obtained from VSI.

2 How do I get Support? If you buy through VSI Support Services Call logging, problem analysis, review solutions, provide answers VSI In depth analysis, Engineering patches, product qualifications VSI will provide support services for versions 8.4-x To order contact either: info@vmssoftware.com Wayne.beeson@vmssoftware.com

3 *Transparent to customers How do I get Support? If you buy through HPE will provide support services for 8.4-x on HPE Integrity i4 servers for up to five years after the end of sale of the product Customers who purchase support from HPE for versions 8.4-x can use the current HPE support channels VSI will provide Engineering support for 8.4-x. HPE will make fixes available to their supported customers through the normal support channel that you are using today * HPE Support Services Call logging, problem analysis, review solutions, provide answers

4 VSI OpenVMS Service Roadmap Integrity 8.4-1H1 X86 5 Year + 2 Year PVS minimum PVS Prior Version Support without Sustaining Engineering * 24 Month nojce will be provided before support is ended These roadmaps contain forward looking statements and are provided solely for your convenience. While the informajon in this roadmap is based on our current best esjmates, such informajon is subject to change without nojce.

5 VSI OpenVMS Service Roadmap Integrity 8.4-1H X86 5 Year + 2 Year PVS minimum PVS Prior Version Support without Sustaining Engineering * 24 Month nojce will be provided before support is ended These roadmaps contain forward looking statements and are provided solely for your convenience. While the informajon in this roadmap is based on our current best esjmates, such informajon is subject to change without nojce.

6 VSI OpenVMS Service Roadmap Integrity 8.4-1H PVS 8.x X86 5 Year + 2 Year PVS minimum PVS Prior Version Support without Sustaining Engineering * 24 Month nojce will be provided before support is ended These roadmaps contain forward looking statements and are provided solely for your convenience. While the informajon in this roadmap is based on our current best esjmates, such informajon is subject to change without nojce.

7 VSI OpenVMS Service Roadmap Integrity 8.4-1H PVS PVS 8.x 9.0 X Year + 2 Year PVS minimum PVS Prior Version Support without Sustaining Engineering * 24 Month nojce will be provided before support is ended These roadmaps contain forward looking statements and are provided solely for your convenience. While the informajon in this roadmap is based on our current best esjmates, such informajon is subject to change without nojce.

8 VSI Support Services PorVolio Bronze 9X5 Support Silver 24X7 Support Gold 24X7 Support PlaJnum 24x7 Support Standard support phone number provided Right to new minor releases of a VSI product Access to all sozware updates/ patches provided between numbered releases Technical Support 9 hours a day, during 5 business days a week Provided quarterly VSI updates 4 hour response from inijal customer contact. This assumes that the customer uses the standard support phone line provided to the customer by VSI. Standard support phone number provided Right to new minor releases of a VSI product Access to all sozware updates/ patches provided between numbered releases Technical Support 24 hours a day, 7 days a week Provided quarterly VSI updates 2 hour response from inijal customer contact. This assumes that the customer uses the standard support phone line provided to the customer by VSI. Standard support phone number provided Right to new minor releases of a VSI product Access to all sozware updates/ patches provided between numbered releases Technical Support 24 hours a day, 7 days a week Assigned a remote Technical Account Manager (TAM) VSI sozware patch analysis VSI sozware system health checks Provided quarterly VSI updates Dedicated phone number provided on sign-up Right to new minor releases of a VSI product Access to all sozware updates/ patches provided between numbered releases Technical Support 24 hours a day, 7 days a week Assigned a remote Technical Account Manager (TAM) Quarterly VSI sozware patch analysis Quarterly VSI sozware system health checks Provided quarterly VSI updates 1 hour response from inijal customer contact. This assumes that the customer uses the standard support phone line provided to the customer by VSI. Immediate response from inijal customer contact. This assumes that the customer uses the dedicated phone line provided to the customer by VSI.