SYLLABUS. CODE: NETW 243 TITLE: Computer Repair & Maintenance. DIVISION: Business and Technology DEPARTMENT: Engineering & Technology

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1 CODE: NETW 243 TITLE: Computer Repair & Maintenance DIVISION: Business and Technology DEPARTMENT: Engineering & Technology COURSE DESCRIPTION: This course provides students with the knowledge and skills needed to test, troubleshoot, repair and upgrade a personal computer (PC). The student will learn to install, configure, maintain, and troubleshoot the Windows operating system. They will also learn to install, configure, maintain, and troubleshoot the hardware, components, and peripherals of a typical PC system. PREREQUISITES: COREQUISITES: PREREQUISITES OR COREQUISITES: Any 100-level NETW course or Department Approval CREDITS: 3 LECTURE HOURS: 3 LAB/STUDIO HOURS: REQUIRED TEXTBOOK/MATERIALS: A+ Guide to Managing & Maintaining Your PC, 7th Edition Jean Andrews ADDITIONAL TIME REQUIREMENTS: Additional laboratory time is available as needed. COURSE LEARNING OUTCOMES: Upon completion of this course, students will be able to: Troubleshoot, repair and upgrade a personal computer Install operating systems such as DOS and Windows (Communication, Critical Thinking, Mathematical/Scientific Reasoning, technological literacy) GRADING STANDARD: The final grade will be determined by the following: 30% Quizzes 30% Homework, classroom activities and hands-on performance tests 30% Midterm and Final 10% Participation and in-class assignments 100% Grade for the Course The following scale will be used to determine satisfactory progress on each assignment and for determining the final grade: A A B B B C C D F 64 and below

2 COURSE CONTENT: Unit 1: Personal Computer Components 1. Personal Computer Components 2. System Unit Components 3. Storage Devices 4. Personal Computer Connection Methods Unit 2: Operating System Fundamentals 1. Personal Computer Operating Systems 2. Windows User Interface Components 3. Windows File System Management 4. Windows System Management Tools Unit 3: PC Technician Professional Best Practices 5. Tools of the Trade 6. Electrical Safety 7. Environmental Safety and Materials Handling 8. Perform Preventative Maintenance 9. Diagnostics and Troubleshooting 10. Professionalism and Communication Unit 4: Installing and Configuring Peripheral Components 11. Install and Configure Display Devices 12. Install and Configure Input Devices 13. Install and Configure Adapter Cards 14. Install and Configure Multimedia Devices Unit 5: Installing and Configuring System Components 15. Install and Configure Storage Devices 16. Install and Configure Power Supplies 17. Install and Configure Memory 18. Install and Configure CPUs 19. Install and Configure System Boards Unit 6: Maintaining and Troubleshooting Peripheral Components 1. Troubleshoot Display Devices 2. Maintain and Troubleshoot Input Devices 3. Troubleshoot Adapter Cards 4. Troubleshoot Multimedia Devices

3 Unit 7: Troubleshooting System Components 1. Troubleshoot Storage Devices 2. Troubleshoot Power Supplies 3. Troubleshoot Memory 4. Troubleshoot CPUs 5. Troubleshoot System Boards Unit 8: Installing and Configuring Operating Systems 1. Install Microsoft Windows 2. Upgrade Windows 3. Add Devices to Windows 4. Optimize Windows Unit 9: Maintaining and Troubleshooting Microsoft Windows 1. Operating System Utilities 2. Maintain Microsoft Windows 3. Troubleshoot Microsoft Windows 4. Recover Microsoft Windows Unit 10: Network Technologies 1. Network Concepts 2. Network Communications 3. Network Connectivity 4. Internet Technologies Unit 11: Installing and Managing Network Connections 1. Create Network Connections 2. Install and Configure Web Browsers 3. Maintain and Troubleshoot Network Connections Unit 12: Supporting Laptops and Portable Computing Devices 1. Laptop and Portable Computing Device Components 2. Install and Configure Laptops and Portable Computing Devices 3. Maintain and Troubleshoot Laptops and Portable Computing Devices Unit 13: Supporting Printers and Scanners 1. Printer and Scanner Technologies 2. Printer and Scanner Components 3. Printer and Scanner Processes 4. Install and Configure Printers and Scanners 5. Maintain and Troubleshoot Printers and Scanners

4 Unit 14: Personal Computer Security Concepts 1. Security Fundamentals 2. Security Protection Measures 3. Data and Physical Security 4. Wireless Security 5. Social Engineering SYLLABUS Unit 15: Supporting Personal Computer Security 1. Install and Configure Security Measures 2. Maintain and Troubleshoot Security Measures DEPARTMENT POLICIES: INCOMPLETE It is the student's responsibility to submit all classwork on a timely basis, and it is expected that all course requirements be completed by the last class meeting. In cases of hardship or emergency, your instructor may grant a grade of INC. In order to be considered for the grade INC, the student must have satisfactorily completed 80% of the course, have a passing test average, and must meet with the instructor prior to the last class meeting to discuss this option. Your instructor is under no obligation to grant an INC. WITHDRAWING FROM CLASS Last day to withdraw from a class with a grade W is the 12 th week. While a W does not affect your GPA, it may have impact if you are receiving Financial Aid. Before withdrawing from any class, you should consult with your counselor, or a Financial Aid representative. ACADEMIC INTEGRITY Academic integrity is submitting one's own work, and properly acknowledging the work of others. Any violation of this principle constitutes academic dishonesty. Forms of academic dishonesty include: Plagiarism Submitting another's work, in whole or part, as one's own. This includes an examination, a computer program, a laboratory report, or a written assignment. Facilitating Academic Dishonesty Helping another commit an act of dishonesty, such as substituting for an examination or completing an assignment for someone else. Cheating Using or attempting to use unauthorized materials on an examination or assignment, such as using unauthorized texts or notes or improperly obtaining, or attempting to obtain, copies of an examination or answers to an examination. Illegal System Access Altering, transmitting, or permitting unauthorized individuals access to your account, or an attempt to alter or destroy system files on any server or computer. This also includes altering, transmitting, or attempting to alter or transmit academic information or records by unauthorized individuals. Students that participate in dishonest activities will receive a 0 for that project, examination, or assignment may be given a grade of F for the course may be reported to the Dean for disciplinary action For additional information, refer to the current Brookdale Community College Student Handbook.

5 COLLEGE POLICIES: For information regarding: Brookdale s Academic Integrity Code Student Conduct Code Student Grade Appeal Process Please refer to the STUDENT HANDBOOK AND BCC CATALOG. NOTIFICATION FOR STUDENTS WITH DISABILITIES: Brookdale Community College offers reasonable accommodations and/or services to persons with disabilities. Students with disabilities who wish to self-identify, must contact the Disabilities Services Office at or (TTY), provide appropriate documentation of the disability, and request specific accommodations or services. If a student qualifies, reasonable accommodations and/or services, which are appropriate for the college level and are recommended in the documentation, can be approved. ADDITIONAL SUPPORT/LABS: