Information Technology Leadership Team
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1 Leadership Team Dean of the College of Information & Computer Sciences Vice Provost & Dean of Undergraduate Education Kimberly Roy Executive Assistant TECH ( ) Julie Buehler Vice Chancellor for Information Services & Strategy, Chief Information Officer Finance & Administration Open Position Deputy Chief Information Officer Tracy Mitrano Advisor to the Vice Chancellor & Academic Dean of UMass Trust, Assurance & Cybersecurity Certificate (TACC) Program Alyson Gill Associate Provost for Instructional Innovation Christopher Misra Chief Technology Officer Jill Crooker Executive Financial & Administrative Officer Abdul Wajid Choudhry Director of IT User Services Matthew Dalton Chief Information Security Officer Dave Hart Director of Enterprise Systems & Development Jim Mileski Director of Data Center & Infrastructure Randy Sailer Director of Network Communications 1
2 Deputy Chief Information Officer Open Position Deputy Chief Information Officer Expediting Initiatives Across IT Backup for Vice Chancellor as Needed IT Communications IT News & Notifications Web & Print Communications IT User Documentation 2
3 Advisor to the VC & Academic Dean of UMass TACC Program Tracy Mitrano Advisor to the Vice Chancellor & Academic Dean of UMass Trust, Assurance & Cybersecurity Certificate (TACC) Program Special Projects for Vice Chancellor & Policy Expertise 3
4 Instructional Innovation Alyson Gill Associate Provost for Instructional Innovation Innovative Teaching Technology Instructional Technology Support Learning System (Moodle Administration) Computer Classrooms & Learning Facilities elearning (Blackboard Administration) Instructional Research & Development Instructional Media Lab Assistive Technologies Center Instructional Workshops & Events Team-based Learning Classrooms Videoconferencing Facilities 4
5 IT Architecture, High Performance Computing Christopher Misra Chief Technology Officer IT Architecture High Performance Computing Coordination Change Incident Technology Standards 5
6 Finance & Human Resources Jill Crooker Executive Financial & Administrative Officer IT Budgeting, Financial Reporting & Compliance IT Billing & Cash IT Human Resources Personnel Processing IT Purchasing, Payments & Procard 6
7 User Services Abdul Wajid Choudhry Director of IT User Services IT Support & Consulting Site Licensed Software Technology Training Classroom Technology Services IT Account & Directory Services (Password Changes) Enterprise Desktop Support IT Help Center Walk-in Support Phone Support Chat/Online Support IT Repair Center Parts & Peripherals Sales 7
8 Information Security Matthew Dalton Chief Information Security Officer Information Security Services (Includes Anti-virus, Data Loss Prevention) IT Compliance Firewall Security Incident Response Services Security & Risk Assessments 8
9 Enterprise Systems & Development Dave Hart Director of Enterprise Systems & Development Online Learning (OWL): Homework, etextbooks, Training, Testing Software Development (Administrative & Educational) Software Evaluation & Acquisition (Third-party Software) Web Site & Interactive Multimedia Development Student Information System (SPIRE) Administrative Application Security Administration Database Administration (SPIRE, Moodle, UMetrx, Imaging) Content Development Instructional Design Educational Technology Research & Outreach Research Project Development & Support Software Design & Implementation Software Training & Support Campus Enterprise System Integration Software Installation & Configuration Campus Enterprise System Integration Content System Development (Drupal) Web Site Development (Education, ecommerce) Mobile Web Applications Application Design & Development Maintenance & Operations Administrative IT Training & Support Data Warehouse (UMetrx) Imaging System Administrative Applications Infrastructure K-16 Outreach IT Project Support Online Student Portal (Go.UMass) 9
10 Data Center, IT Infrastructure & Services Jim Mileski Director of Data Center & Infrastructure Core Network Modernization Project Data Center Modernization Project Data Center Network Communications Authentication & Identity Wired Network Wireless Network Server Hosting Web Services Windows/Unix Server Administration 10
11 Network Communications Randy Sailer Director of Network Communications Move, Add or Change Telephones & Network Jacks Telephone Repair Telephone Services University Cell Phones & Mobile Devices Campus Cable Plant Design, Engineering & Custom Voice Applications University Operators Call Centers Telephone & Network Billing Voice Mail 11
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