IT Support Center. Get the most up to date information about technology at IUP at the IT Support Center website:

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1 Technology at IUP

2 IT Support Center Get the most up to date information about technology at IUP at the IT Support Center website: Log support calls online at through ihelp. You can access ihelp by logging into the MyIUP portal and clicking on the link to it under the QUICKLINKS section on the home page.

3 Computing Resources 4 public computer labs Eberly Hall, Room 110 Stapleton Library, Room 113 Leonard Hall, Room 117 Stright Hall, Room 112B 50+ departmental Labs Specialized software Classroom Labs Library Technology Digital equipment checkout Laptop/Netbook checkout Media Pods Studio 1b Residential Computing Centers Open 24/7 for Residents 7:30am 8pm non-residents

4 Printing Resources Printing Services are available across campus: Through the UniPrint System Use your i-card to pull you print job Cost $.05 per page B&W, $.25 for Color Located in all Public labs, Residential Computing Centers, and many of the college and departmental labs

5 Used for finding and activating your IUP network and account information. Available online at Use your banner ID, initial pin (sent in your acceptance letter) and birthdate to verify your identity. Register your cellphone through iaccounts for use with Self- Service password resets.

6 Network Account Log into the MyIUP Portal Log into computers on campus Access to Network Disk Space - P Drive (Project Directory) - H Drive (Personal Space) Access to Wireless Network Access the wired network in on campus housing Access a VCL (Virtual Computer Lab) machine Access VPN (From Off Campus) Network account password expires every 6 months

7 The IUP Portal All administrative functions Registering for classes, Housing signup, bill paying, financial aid verification, etc Single Sign on to other IUP systems Moodle, D2L, ihelp, CrimsonConnect, etc... Dynamic content Based on Campus, affiliations, level, etc University news and information feeds Calendars, news items, targeted messaging, campus events, Social Media (facebook, Twitter) etc Accessible via the web at using your 4 letter network username and password.

8 Learning Management Systems Moodle & D2L (Desire 2 Learn) - Used for online classes and to enhance on campus classes - Uses your Network username and Password for access - Accessible via the web through the MyIUP portal

9 IUP Account - Official means of communication with IUP. Faculty, Staff, bills, The Beak (Daily newsletter) - Web access ( - username is the same 4 letters as your network username, but can have a different password because it s a separate account. - Alias based on name (J.J.DOE@IUP.EDU) - IMAP service available. - Set it up on your mobile device using Airwatch.

10 Phishing s The IT Support Center and every other IUP department WILL NEVER request passwords, especially via . Users should NEVER respond to these phishing attempts.

11 Example of a Phishing

12 Emergency Notification System - Sends Text/Voic Messages to everyone on system. - Signup through MyIUP - Need to signup or decline the service before the next time you register for classes - Do not opt out by sending a reply text, IUP cannot re-add you if you do this.

13 Software Available to IUP Students The following software can be downloaded by IUP students. There is no cost for the downloads or any software updates. Office 365: Available applications: Word 2013, Excel 2013,Power Point 2013, One Note 2013, Outlook 2013, Publisher 2013 and Access Sophos: IUP has a site license for Sophos Anti-Virus. Updated virus protection is essential, even for Macs! Malwarebytes: Anti-Malware (anti-malware): Comprehensive anti-malware software with built in real-time protection. For more information visit:

14 IUP Campus Dish Create an account using your IUP account to view your flex balance and transaction history. You can also report a lost icard Through the site. Check it out at

15 Wired Network Residential Network (ResNet) - Preferred for Academic usage - At least one Port Per Resident - Additional ports in Living Area in Suites - High Speed Access (up to 1 Gb) - Need to Authenticate using IUP network account information (iconnect) - Other network devices such as game machines and streaming media devices are allowed on wired network: (need to register machine s mac address at:

16 Wireless Network Over 1500 access points across campus All academic buildings and the library Throughout the Suites/Residence Halls In most open outdoor areas Will work with iphone/droid phones Needs setup initially for full access. Authentication using network account information required. Note: Game Machines, wireless printers and streaming media devices will not work on IUP s wireless, only the wired network

17 Network Acceptable Use Policy Use of server software such as Frostwire and Bittorrent is not allowed on IUP s Network. Sharing copyrighted material using these types of programs could result in legal action against you by the copyright holder. Do not extend network access from a wired port with a switch, hub or wireless router. If you bring a wireless printer, please disable wireless on the printer and use a USB cable. Failure to follow the Acceptable Use Policy will get your network access revoked.

18 Mobile App AirWatch Additional Technology Check Schedule, Grades, Advisor info Campus map with Google Streetview Available for Apple and Android Info at Allows you to configure your mobile device with IUP s wireless and through an free App For more info got to and choose for Personal Mobile Devices VCL (Virtual Computer Lab) Access remotely a virtual machine with all of the software available in the public computer labs

19 IT Support Center Where to go for help Delaney Hall (Entrance via the courtyard) Open Monday Friday, 8:00 am to 4:30 pm Log calls online through ihelp: and click on the ihelp quick link on the home page On the Web at:

20 Follow IUP on Social Media