NETWORK OPERATIONS & IT

Transcription

1 NETWORK OPERATIONS & IT Joost Farwerck Chief Operating Officer Utrecht 22

2 THE BEST CONVERGED SMART INFRASTRUCTURE 23

3 Strong network, IT integration on track Dense fiber penetration Best customer experience on mobile network 1 Largely simplified operating model ~30% Customer touchpoints Web App Shop Call Centers Mechanics Sales B2B UNIFORM DIGITAL LAYER (API) FRONT END Customer interaction layer (BSS) Consumer Fixed Consumer & Business Mobile Telfort B2B Fixed KPN B2B Fixed BACK END ~50% ~80% 1 KPN Fixed Telfort Fixed Network interaction layer (OSS) KPN Fixed Telfort Mobile KPN B2B Mobile Telfort B2B Mobile Telfort B2B Fixed KPN B2B Fixed FttH FttC FttS 1 Source: Independent market survey (Consumentenbond Q3 2018) 24

4 STRA TEGIC FOCUS The best converged smart infrastructure. Enable innovative technologies. Accelerate simplification of operating model. 25

5 The best converged smart infrastructure digital highway of the Netherlands Fiber roll-out acceleration Full mobile network modernization Moving to All-IP +1 million FttH households by end % 5G ready by end % by end

6 Increase availability 1Gbps access speeds FttH as natural evolution of FttC Finalize FttC roll-out +500k households +1 million FttH households Improving average access speeds Mbps >1,000 >1Gbps ~30% ~45% ,000 >40% of households by end 2021 >200Mbps >150Mbps >100Mbps ~50% ~60% ~70% ~75% ~75% ~85% VDSL2 FttC & vectoring Vplus Bonded Vplus G.Fast FttH >50Mbps ~95% ~98% Today End 2021 Technically possible speeds 27

7 Higher utilization rate and lower roll-out costs Higher network utilization rate in fiber areas Automated planning & design......contributing to lower average roll-out costs +8%pt 1, utilization rate Time to design all NL non-fiber areas from 2 years to 20 hours Significantly lower roll-out costs per home passed 1 Comparison with DSL, Q

8 Regional hybrid access approach Fixed access roll-out Regional accessto-activation In-home Copper phase-out Technology Finalize FttC Accelerate FttH Roll-out hybrid fixed-mobile solutions Communication Marketing & sales Optimize current areas In-home WiFi coverage Do-it-yourself tooling In-home equipment Migrate copper base to fiber Switch-off copper Network topology (FttB / PON / G.Fast) In-home Hybrid solutions 29

9 Full mobile network modernization by 2021 Continued strong data growth requires mobile equipment upgrade to enable latest technologies CAGR: ~55% 100% Massive MIMO Mobile traffic KPN network (Tb/month) 5G ready 30

10 Field Labs

11 Rationalize networks Shutting down legacy networks Moving to single core network PSTN SDH ISDN 3G Copper in fiber areas 28 GWh power savings ( ) 32

12 Decentralize networks (De)centralization Improved customer experience 70% Offload core traffic network Core location Metro core Mobile site Low latency services Bringing content closer to the customer Moving mobile functions deeper into the network Regional network upgrades at lower spend 33

13 Virtualize networks Perceived infinite bandwidth Personalized and adjustable ~50% Virtualized network functions by end 2021 (<5% in 2018) Predictive and automated recovery Lower TCO Through flexible, scalable and automated networks 34

14 Accelerate simplification of operating model Finalize IT integration Moving to standard cloud building blocks Significantly contributing to Front-end Digital layer BSS OSS End 2021 End 2021 ~ 350m new net opex savings program 1 From 20 to 2 converged IT stacks Concentrating data centers 1 Indirect opex adjusted for the impact of restructuring costs and incidentals 35

15 THE BEST CONVERGED SMART INFRA STRUCTURE ~45% of households at >1Gbps ~70% of households at >200Mbps ~50% virtualized network functions 36