Error Code Model(s) ErrorDescription Solution

Transcription

1 ATMErrorCodes

2 Error Code Model(s) ErrorDescription Solution UnableToDetectCassette Removeandreplacecassette Checkthe micro switchlocatedontheinsideleftwallof thedispenser. Adjustthemicro switchifneeded, alsocheckthewhiteplasticclipsthatholdthe cassetteinplace. Iftheyarebrokenthe cassettewillnotstayinthedispenser LowCash Lowcashwarningsensorondispenserisopen. When"LowCashWarning" isenabledinthe TransactionSetupmenu, thissensorwillopen whenthecassettereaches(+/ ) 75bills. Ifthis machineistypicallystockedwithalowamountof bills, werecommenddisablingthisfunction RejectBinisFull Emptyrejectbin ifbinisempty, doacassette Total(fromthesettlementmenu) Ifthat doesn'thelpthencheckthatap, BIOSandCDUROM versionsarecompatible VaultDoorisOpen Thiserroroccurswhenthecircuitbetweenthe mainboardandthedoorswitchisopen. Check vaultdoorswitch. Thiswhiteplungerswitchis locatedintheupperleftcornerofthevault, or onalongthefrontedgeofthecashdispenser tray. Alsocheckthatblackandwhite, 2wire connectorisproperlyconnectedatrearofmain board. Movethevaultswitchforwardtoaiddoor clearanceproblems. Checkforcontinuitybetween theswitchandtheconnectoratthemainboard CDUTypeMismatch CDUROMdoesnotmatchAPsoftware. Thedispenser andmainboardareprogrammedwithacountrycode (USAorCanada). Thetwocodesmustmatch. If theydonotthe20005errorwilloccurinwhich casethecduwillneedtobereprogrammedto matchtheaponthemainboard. Also, ifthewrong parametersareenteredwhenthecduis programmed, thiserrorcanoccur ReceiptPaperJam Removejammedpaper Releasereceiptpaper drawerbypressingthetabwiththegreensticker locatedatthefrontoftheprinter. Inmost casesyoumayhavetoremovetheprinterto locatedifficultjams. NOTE: DoNOTusemetal objectstoclearjams, useabusinesscardor stiffpaper. Makesureyouonlyareusing21# paper. Paperofalesserthicknessismoreprone tojamming. 1

3 20012 Receiptprinterfeedleveropen Closethefeedtrayontheprinter. Ifthepaper trayisalreadyclosed, tryopeningandclosing thetray, trytheprinterresetswitch. Otherwise theprintermayrequireservice Receiptpaperisempty Replenishthepaperroll, ifthereisalready paperintheprinterlookforjamsor obstructions. Trytheprinterresetswitch. Ifit stillhastheerrortheprintermayrequire service Thermalprinterisoverheated Ifthiserroroccursduringtheprintingofa longjournal, thenallowtheprintertocooland tryagain. Youmayalsowanttotrythereset buttonontheprintertoclearthiserror. If thiserrorpersists, theprinterwillrequire service CDUdetectsbillspriorto dispensing CDUdetectsbillspriorto dispensing ThismeansthatwhiletheATMwasinitializingit detectedablockedsensorinthecashdispenser (CS2sensor). Removeanyjammedbillsfromthe dispenser, ifnobillsarepresenttryusing compressedairtocleanthedispenser(asensor maybeblockedbydust). Checkandreseatall belts. Loosebeltscanslipoffrollersandblock sensors. ThismeansthatwhiletheATMwasinitializingit detectedablockedsensorinthecashdispenser (CS13sensor). Removeanyjammedbillsfromthe dispenser, ifnobillsarepresenttryusing compressedairtocleanthedispenser(asensor maybeblockedbydust). Checkandreseatall belts. Loosebeltscanslipoffrollersandblock sensors Errorduringcardswipe Thiserroroccurswhencustomerattemptstoswipe theircardandareunsuccessful. Itmayindicate thatthecardreaderneedstobecleaned, repositionedorsimplythatthecustomerdidn't swipetheircardproperly. Ifpersistent, clean andtestthecardreaderindiagnostics. NOTE: it isverycommontoseethiserrorintheerror summaryanddoesnotusuallyindicateabador defectivepart CE, 1800SE, 2700CE, 2700T, 4000W, 5000CE, 5000SE, 5000XP, 5050CE, 5050XP, 5300CE, 5300XP, Halo, HaloII NVRAMisbroken TheNVRAMhasbeencleared, andthemaster passwordmustberesettodefaultbeforetheatm canbereprogrammed. Thiserroriseithercaused bylossofpowertothemainboard, oristhe resultofasuccessfulbootloaderinstallation. Correctivesteps: 1. PressEnter >Clear > Cancel >1 >2 >3. Ifthereisanoptionto 2

4 resetthemasterpasswordandcleartheerror, selectit. 2. Followthemasterpasswordreset processfortheatm. Openthevaultdoor. Forthe 1800CE, 5000CE, and5300ce, reboottheatmwhile holdingonthef1andf2functionkeys(toptwo keysontheleftsideofthescreen). Resetthe passwordwhenprompted. ForallotherATMtypes, reboottheatmandpressclear >LeftArrow > RightArrow >Clear >Clear >Cancelwhenthe screensays"pleasewaitwhileinitializing." Press"Yes" toresetthemasterpasswordand clearthekeypad. 3. Oncethemasterpasswordhas beenresetto555555, entertheoperator functionsandclearthenvramundersystemsetup >SystemControl. 4. Re programtheatm. 5. If theerrorwillnotclearonan1800ce, 5000CE, or 5300CE, theioboardbatterymaybedead. Errorofbeingremoved2nd 1. Setcassette#2correctly2. Checkthecatcher cassettebeforeseparaterejection insidecassette#2guide FieldisnotFound 1. RebootATM2. Callyourattendant FieldError(ThisFieldmusthave initialvalue) 1. RebootATM2. Callyourattendant Non IndexedvalueforIndexed Field 1. RebootATM2. Callyourattendant InvalidField 1. RebootATM2. Callyourattendant InvalidField(ThisField'swidth is0) 1. RebootATM2. Callyourattendant DEV_PIN(Keydataerrorfromhost) Contacttohost LOSTCARD\", DEV_MCU LOSTWITHDRAWCASH\", DEV_CSH LOSTDEPOSITCASH\", DEV_CSH LOSTCARD& SLIP\", DEV_MCU DEV_SPR LOSTSLIP\", DEV_SPR Nocassette Insertorre insertthecassette(s). Check cassettesensor Noteshortage Replenishthecassette Rejectbinfull Removenotesfromtherejectbinandtrythe CassetteTotalfunctionagain Vaultdooropen Closethevaultdoor. Checkdoorswitch. 3

5 CashDispenserUnitdatasetting error CheckCashDispenserUnitinformation.(Currency, Denomination, etc) Receiptpaperjam Removeanyjammedpaperfromtheprinter. Receiptprinterfeedplateopen Closethefeedplate Outofreceipt(Receiptpaper empthy) Replenishthereceiptpaper Receiptprinterheadoverheated beforeprinting Checktheprinterheadandchangeifnecessary Notedetectedinstacker(shutter orpresentertype) Clearanynotesfromthestacker Receiptprinterleveropened Closetheleverofprintheadcompletely Receiptprinterheadoverheated Waitthetimeuntilthetemperatureofhead adequatelyslowdownandtrytoinitialize Receiptpaperjam Removejammedpaperbetweenprinterheadand rollers Receiptpaperempty 1. Replenishreceiptpaper2. Checkthestatusof sensoranditsconnector Receiptpapersettingerror 1. Checkthestatusofsettingpaper2. Checkthe statusofsensoranditsconnector Commandisreceivedwhiledoing self test Afterterminatingself testandinitialize receiptprinter Noreceiptpaper 1. Replenishreceiptpaperinpapercharger2. CheckthestatusofNearEndsensorandits connector Receiptpapercuttingerror 1. ChecktheCuttermodule2. Checkifprinter headleverisproperlyclose Nosensingblackmark(dark sensor) 1. CheckthestatusofBlackmarksensor2. Check ifdipswitch# 6iscorrectlyset(Dipswitch# 6issetbyOnincaseofnotusingBlackmark) Sensordetectsnoteindelivery pathbeforecdudispenses RemovenotefromtheCDUdeliverypath Receiptprinterleveropened Closetheleverofprintheadcompletely Receiptprinterheadoverheated Waitthetimeuntilthetemperatureofhead adequatelyslowdownandtrytoinitialize Receiptpaperjam Removejammedpaperbetweenprinterheadand rollers Receiptpaperempty 1. Replenishreceiptpaper2. Checkthestatusof sensoranditsconnector Receiptpapersettingerror 1. Checkthestatusofsettingpaper2. Checkthe statusofsensoranditsconnector Commandisreceivedwhiledoing self test Afterterminatingself testandinitialize receiptprinter 4

6 Noreceiptpaper 1. Replenishreceiptpaperinpapercharger2. CheckthestatusofNearEndsensorandits connector Receiptpapercuttingerror 1. ChecktheCuttermodule2. Checkifprinter headleverisproperlyclose Nosensingblackmark(dark sensor) 1. CheckthestatusofBlackmarksensor2. Check ifdipswitch# 6iscorrectlyset(Dipswitch# 6issetbyOnincaseofnotusingBlackmark) CS4sensordetectsnotein deliverypathbeforecdu dispenses. Sensorislocatedalong thedeliverypathrightbeforethe rejectbin. RemovenotefromtheCDUdeliverypath. CashDispenser(CDU) receivedthe 1. GetthetracefileandlogfilesinD:\trace2. undefinedcommandfromapsoftware Callyourattendant DetectingCS2Dark(FrontAccess Type:Rejectboxisopened.) 1. RemovenotesonCS2sensor2. CleanCS CS4Asensordetectsnotein deliverypathbefore/aftercdu dispenses 1. RemovenotefromtheCDUdeliverypath.2. CleanCS4A CS2orCS4Asensordetectsnotein deliverypathbefore/aftercdu 1. RemovenotefromtheCDUdeliverypath.2. dispenses CleanCS2andCS4A CS4Bsensordetectsnotein deliverypathbefore/aftercdu dispenses 1. RemovenotefromtheCDUdeliverypath.2. CleanCS4B CS2orCS4Bsensordetectsnotein deliverypathbefore/aftercdu 1. RemovenotefromtheCDUdeliverypath.2. dispenses CleanCS2andCS4B CS1Asensordetectsnotein deliverypathbefore/aftercdu dispenses 1. RemovenotefromtheCDUdeliverypath.2. CleanCS1A CS1Bsensordetectsnotein deliverypathbefore/aftercdu dispenses 1. RemovenotefromtheCDUdeliverypath.2. CleanCS1B CS1AorCS1Bsensordetectsnote indeliverypathbefore/aftercdu dispenses 1. RemovenotefromtheCDUdeliverypath.2. CleanCS1AandCS1B CS13sensordetectsnotein deliverypathbefore/aftercdu dispenses 1. RemovenotefromtheCDUdeliverypath.2. CleanCS CS1AorCS13sensordetectsnote indeliverypathbefore/aftercdu dispenses 1. RemovenotefromtheCDUdeliverypath.2. CleanCS1AandCS Failedincheckingthemainmotor echo 1. Initialize2. CheckMainMotorEncoderSlit3. InitializeafterPowerOn/Off4. CheckEncoder SensorCS8BRKT5. CheckCS8SensorCable6. ChangeMainMotorEncoderSlitSensorCS8 5

7 Failedincheckingtherejectgate solenoidecho Failedincheckingthepresent gatesolenoidecho CheckCashDispenserInformationafterreading CashDispenserversion2. Initialize3. InitializeafterexecutingCashDispenser Checksumerror(Noinformationis InformationSet(?P?) Command4. ChangeCash set) DispenserB/D Erroroftwosheetsdetecting sensor(cs5_1) forinitializing 1. CheckCS5_1SensorCable2. ChecksecondDip SwitchinCashDispenserB/D3. ChangeCS5_1 Sensor ErrorofCS2, CS13sensorduring initialization CheckCashDispenserBoardSegment2. Errorof2sheetsdetectingsensor Initialize3. Readdataof?ReadDoubleSensor? (CS5_1/ CS5_2) fordispensing Command ErrorincheckingSRAM Gateoperationsensor(CS3) error beforeinitialrecovery 1. Initializeafterremovingnotesordustover Gate2. CheckCS3SensorBKRT3. CheckCS3Sensor Cable4. ExchangeSensorafterabnormaloperating CS3GatedetectingSensor5. ReplaceReject Solenoid Cassetteisremovedduring dispensing 1. Checkthecassettecatcher2. Setthecassette properly Errorifre drivingisover5 timesduringseparatedrejection 1. ChecknotesinRejectBox2. Rearrangenotes incassette2. RearrangenotesinCassette3. RemovedustinCS15AB, CS31AB, CS41AB, CS1AB Sensor4. CheckdustexistinginCS5SensorGuide 5. CheckdustexistinginMainMotorEncoderSlit 6. Checkindexvalueofnoteseachcassette Incasethenumberofnotes detectedoutletsensor(cs13) is lessthanthenumberofrequired notes 1. Checknotesdispensedandrejected2. Remove notesjammedincdu3. RemovedustinCS13Sensor 4. ExchangesensorafterabnormaloperatingCS13 Sensor ChecknotesinRejectBox2. Rearrangenotes incassette3. RemovedustinCS1AB, CS15AB, Erroriftotalrejectismorethan CS31AB, CS41ABSensor4. Checkdustinexistence 20sheets CS5SensorGuide5. Checknotesindexvalue Errorifcontinuous5timesare rejected 1. ChecknotesinRejectBox2. Rearrangenotes incassette3. CheckdustinMainMotorEncoder Slit4. RemovedustinCS15AB, CS31AB, CS1AB Sensor5. ExchangeCS8EncoderSlitSensor Incasethenumberofnotes detectedoutletsensor(cs13) is morethanrequirednotes 1. Checknotesdispensedandrejected2. Remove dustincs13sensor3. Exchangesensorafter abnormaloperating InitializeafterResetPower2. UpgradeCash DispenserFirmwareorre download3. Exchange Programerror(Separatedrejection) CashDispenserB/D 6

8 cassettemis feederror (Separatedrejection) 1. Checknotesin1Cassette2. CheckSensor(CS6) Poll3. Checkjamin1cassetteandreload4. RemovedustinCS1A, CS1BSensor5. Exchange1 cassetteboxwhentherearemanyerror Errorifthenumberofdispensed notesisnotmatchedtothe requested 1. CheckCS13sensor(notejamanddust) 2. ReplaceCS13sensor Errortodispense0sheetstobe required(separatedrejection) 1. Checkreceivedcommand2. Checkcommunication cable3. CheckCashDispenserFirmwareVersion Receivedarequestforover150 notesdispensingonthecash Dispenserfromtheupperunit. 1. ChecktheCashDispenserreceivedcommand2. Checktheabnormalcommunicationcable. 3. Check thecashdispenserfirmwaveversionandreferto specifications Removetheremainingnotesatasensorin Theremainingnotesatthesensor frontofthecst2. Realignnotesinthecassette infrontofthecstafterdispense 3. Checkabnormalclutch. 4. Checkabrasionof operation(cs1a, CS1B) thecassetteboxpickunit Errorforthedoublenote detectionduringseparation CashDispenserEPProgramError duringdispenseoperation(failed tablesearch) 1. Initializeafterresettingthepower2. UpgradetheCashDispenserfirmwareordownload softwareagain3. ReplacetheCashDispenserB/D 1. RemoveajammednotebetweenthetrayandCash Timeoutduetonote?slengtherror Dispenser2. Removeajammednoteattheposition passedthroughthecs13during ofthecs13sensor3. RemoveadustontheCS13 dispenseoperation sensor Abnormaloperationofthegate solenoidduringdispense operation. 1. Removeajammednoteonthegate2. Remove notesintherejectboxandremountthereject box3. CheckiftheCS3sensorbracketisbent4. CheckiftheCS3sensorcableisdisconnected5. ExchangeasensorafterabnormaloperatingCS3 Gatedetectingsensor. 6. Replacethereject solenoid ReplacecashdispenserPCB2. Reconfigurecash Cashdispenserconfigurationerror dispensersetupdata Retractboxpositionerrorduring commandreservedoperation 1. Mounttheretractboxoropentheboxcover2. CheckifCS62sensorpollisabnormal3. Checkif thecs62sensorcableisdisconnected(cash DispenserBoardCN10#5~2) Initialjamtimeerror 1. Removejammednotes2. Cleanthesensors (CS1~CS15) incashdispenser SomethingisdetectedinC31AB sensorbeforedispensingbills from3rdcassette SomethingisdetectedinC31AB sensorbeforedispensingbills BillsareremainedinCS1ABsensor afterdispensingbills. 7

9 BillsareremainedinCS31AB sensorafterdispensingbills SomethingisdetectedonCS41AB sensorbeforedispensingbills fromfourthcassette SomethingisdetectedonCS41AB sensorduringdispensingbills BillsisremainedinCS41ABsensor afterdispensingbills. SomethingisdetectedonCS15AB sensorbeforedispensingoperation SomethingisdetectedinC15AB sensorduringdispensingoperation BillisremainedinCS15ABsensor afterdispensingoperation CashjammedonCashDispenser 1. RemovejammednotesonCashDispenserreturn path2. RemovedustinCS1~CS4sensor Cardincardreader Removecard Failedtoconnectcommunication betweenspofpinandepofone CheckifcommunicationcableorCOMportisnot connected FailedtodelivertodataofEPP?s CheckifcommunicationcableorCOMportisnot SP connected ReceiveddatatimeoutofEPP CheckifcommunicationcableorCOMportisnot connected DelivereddatatimeoutofEPP CheckifcommunicationcableorCOMportisnot connected FailedtoreadRegisterofEPP RebootATM FailedtoproduceThreadofEPP RebootATM Failedtocreatebuffer RebootATM BCCerrorofEPP CheckBCClogicofEPP EPPisdownwhenitreceivesan 'GetStatus' command 1. RebootATM2. Replacepinpad EPPisdownwhenitreceivesan 'ClearFuncKey' command 1. RebootATM2. Replacepinpad Failedtocreatefile 1. RebootATM2. Reinstallsoftware3. Replace harddiskdrive Failedtoreadfile 1. RebootATM2. Reinstallsoftware Failedtowritefile 1. RebootATM2. Reinstallsoftware3. Replace harddiskdrive 8

10 Failedtoclosefile 1. RebootATM2. Reinstallsoftware3. Replace harddiskdrive Failedtodeletefile 1. RebootATM2. Reinstallsoftware3. Replace harddiskdrive Failedtocopyfile 1. RebootATM2. Reinstallsoftware3. Replace harddiskdrive Failedtocreatedirectory 1. RebootATM2. Reinstallsoftware3. Replace harddiskdrive Failedtoexecuteanextracommand inthestatusofcashunit 1. RebootATM2. Reinstallsoftware3. Replace Exchange harddiskdrive Incaseofnotbeingthestatusof CashUnitExchangeoutofEnd 1. RebootATM2. Reinstallsoftware3. Replace Exchange harddiskdrive IncaseofcarryingoutCashIn Startcommandattwotimes 1. RebootATM2. Reinstallsoftware3. Replace harddiskdrive Incaseofnotbeingthestatusof 1. RebootATM2. Reinstallsoftware3. Replace CashInoutofEndCashIn harddiskdrive InvalidCashUnitID Reconfigurecashdispensersetupdata InvalidCashUnitnumber Reconfigurecashdispensersetupdata TheabnormalofthenumberofCash Unit Reconfigurecashdispensersetupdata No. ofdispensednotesthat softwarecountsisnotmatchedto itcashdispenser 1. Initializeafterresettingthepower2. UpgradetheCashDispenserfirmwareordownload softwareagain3. ReplacetheCashDispenser Receiptprintercommunication errorduringspopening CheckifcommunicationcableorCOMportisnot connected Offlinestatus 1. Checkcommunicationcableconnectedproperly 2. Checkpowercableconnectedproperly MechanicsError 1. Recoverprintersmechanicalerror2. Reboot ATM RecoverableError 1. Recoverprintererrors2. RebootATM UnrecoverableError 1. RebootATM Paperjammed 1. Removejammedpaper ReceiptPrintercommunication failureduringcomportopen 1. DoRESETatOperatorFunction2. RebootATM FileOpenError 1. RebootATM2. Callyourattendant MemoryAllocateError 1. RebootATM2. Callyourattendant 5000CE,5300CE InvalidMediaName 9

11 Failedtoopendevice Checktheserialportorcable Timeouttoreceivedata Checktheserialportorcable Pollingdown Checktheserialportorcable ICCARDDENIAL ICCARDONLINEDATAERROR ICCARDERROR CashDispensercommunication failureduringcomportopen 1. DoRESETatOperatorFunction2. RebootATM Failedtocreatefile 1. RebootATM2. Callyourattendant Failedtocopyfile 1. RebootATM2. Callyourattendant Incaseincorrectcassettetypeis set IncasenonexistentNoteIndexis set WhensensingCS2Dark(Errorcode, 400FF00issubdividedbylocation ofsensor.) WhensensingCS4ADark(Error code, 400FF00issubdividedby locationofsensor.) WhensensingCS4BDark(Error code, 400FF00issubdividedby locationofsensor.) WhensensingCS21A,BDark(Error code, 400FF00issubdividedby locationofsensor.) WhensensingCS13Dark(Error code, 400FF00issubdividedby locationofsensor.) Cashpicking upfailwhilecashin cassette#1isenough 1. Checkbilljamornonoteincassette#1 Systempoweroffwhiledispensing 1. RebootATM2. Callyourattendant MCURETRACTOVER ClearthecountofretractedcardatOPmode DISPENSERCOUNTERROR Checkthesensoroncashdispenser DOORCHECK 1. RebootATM2. Callyourattendant 10

12 LIGHTERROR 1. RebootATM2. Callyourattendant SPLERROR 1. RebootATM2. Callyourattendant PINERROR 1. RebootATM2. Callyourattendant SENSORCHECK 1. RebootATM2. Callyourattendant UPSERROR 1. RebootATM2. Callyourattendant SCREENERROR 1. RebootATM2. Callyourattendant 2010A00 Thesizeofimageprintdatais abnormal ChecktheAPversionandinitialize 2080A00 Thesizeofimageprintdatais abnormal ChecktheAPversionandinitialize 21A15 CDUdetectsbillspriorto dispensing ThismeansthatwhiletheATMwasinitializingit detectedablockedsensorinthecashdispenser (CS1Asensor). Removeanyjammedbillsfromthe dispenser, ifnobillsarepresenttryusing compressedairtocleanthedispenser(asensor maybeblockedbydust). Checkandreseatall belts. Loosebeltscanslipoffrollersandblock sensors. 21A1500 CS1Asensordetectsnotein deliverypathbeforecdu dispenses. Sensorislocatedalong thedeliverypathrightafter wherethenoteexitsthe1st cassette. RemovenotefromtheCDUdeliverypath. 21B15 CDUdetectsbillspriorto dispensing ThismeansthatwhiletheATMwasinitializingit detectedablockedsensorinthecashdispenser (CS1Bsensor). Removeanyjammedbillsfromthe dispenser, ifnobillsarepresenttryusing compressedairtocleanthedispenser(asensor maybeblockedbydust). Checkandreseatall belts. Loosebeltscanslipoffrollersandblock sensors. 21B1500 CSBsensordetectsnotein deliverypathbeforecdu dispenses. Sensorislocatedalong thedeliverypathrightafter wherethenoteexitsthe1st cassette. RemovenotefromtheCDUdeliverypath. 24A15 CDUdetectsbillspriorto dispensing ThismeansthatwhiletheATMwasinitializingit detectedablockedsensorinthecashdispenser (CS4Asensor). Removeanyjammedbillsfromthe dispenser, ifnobillsarepresenttryusing compressedairtocleanthedispenser(asensor maybeblockedbydust). Checkandreseatall 11

13 24A1500 belts. Loosebeltscanslipoffrollersandblock sensors. CS3Asensordetectsnotein deliverypathbeforecdu dispenses. Sensorislocatedalong thedeliverypathrightafter wherethenoteexitsthe3rd cassette. RemovenotefromtheCDUdeliverypath. 24B15 CDUdetectsbillspriorto dispensing ThismeansthatwhiletheATMwasinitializingit detectedablockedsensorinthecashdispenser (CS4Bsensor). Removeanyjammedbillsfromthe dispenser, ifnobillsarepresenttryusing compressedairtocleanthedispenser(asensor maybeblockedbydust). Checkandreseatall belts. Loosebeltscanslipoffrollersandblock sensors. 24B C D A B00 CS3Bsensordetectsnotein deliverypathbeforecdu dispenses. Sensorislocatedalong thedeliverypathrightafter wherethenoteexitsthe3rd cassette. RemovenotefromtheCDUdeliverypath. CS4AorCS4Bsensordetectsnote indeliverypathbefore/aftercdu dispenses 1. RemovenotefromtheCDUdeliverypath.2. CleanCS4AandCS4B CS2, CS4AorCS4Bsensordetects noteindeliverypathbefore/after 1. RemovenotefromtheCDUdeliverypath.2. CDUdispenses CleanCS2, CS4AandCS4B CS1BorCS13sensordetectsnote indeliverypathbefore/aftercdu dispenses 1. RemovenotefromtheCDUdeliverypath.2. CleanCS1BandCS13 CS1A, CS1BorCS13sensordetects noteindeliverypathbefore/after 1. RemovenotefromtheCDUdeliverypath.2. CDUdispenses CleanCS1A, CS1BandCS A00 Whenmorethan5sheetsofcash dispensingisrequiredduringa test 1. CheckcommandthatCashDispenserisreceived 2. CheckCashDispenserEPROMVersionor specification 4003B00 WhenCS15AorCS15Bsensoris detectedasdarkafterinitial recovery 1. RemovenotesordustonCS15ASensor2. Check CS15ASensorCable3. ExchangeSensorafter abnormaloperating 4004A00 Errorofnotejam(Separated rejection) 1. RemovejammednotesonCashDispenserreturn path2. RemovedustinCS1~CS4sensor3. Install afterrearrangingnotesincassette 4004B00 Continuous3timeserrorifnote islong(oncetried, twice retried)=>separatedrejection 1. Checkstateofnotesinrejectbox2. Rearrangenotesincassette3. CheckIndexof notes4. Checkforeignobjectsinthemainmotor encoderslit5. ReplacetheCS8encoderslit sensor 4004C00 Incasethenumberofnotes detectedoutletsensor(cs13) is 1. CheckCS1sensor2. ReconnectCS1sensor 12

14 4004D00 morethanthatofnotesdetected oncs1a,bsensor Errorofbeingremoved1st 1. Setcassette#1correctly2. Checkthecatcher cassettebeforeseparaterejection insidecassette#1guide 4005B00 2CassetteMissFeedError(Fail torejectbillseparately.) 4005D00 Continuouslydetected2notesfor threetimesormoreduring dispenseoperation 1. Checknotesstatusintherejectbox2. Realignnotesinthecassette3. Checkforeign objectsatthepositionofthecs54. Checkif thecs5cableisdisconnected(cs5_1:cash DispenserB/DCN10#11~12, 25~28/ CS5_2:CN12) 4006A B00 CS15AB~CS13Timeout(Jam) during dispensingbillsfromsecond cassette. SomethingisdetectedonCS31A, CS31Bsensorduringinitialization 4007A00 CS31AB~CS13Timeout(Jam) duringdispensingbillsfrom fourthcassette. 4007B00 SomethingisdetectedonCS41A, CS41Bsensorininitialization 4007C00 Missfeederrorin4thcassette 4007D00 Tryingtodispensebillsfrom4th cassettebutthe4thcassette doesn'tinstalled. 4008F00 CS13sensordetectsabillwith holeduringdispensing 4009A00 CS31AB~CS13Timeout(Jam) during dispensingfrom3rdcassette. 4009D00 Tryingtodispensebillsfrom3rd cassettebutthe3rdcassette doesn'tinstalled. 4009F00 3cassettemissfeederror 400AC00 SomethingisdetectedonCS2 sensorafterdispenseoperation 400BC00 Communicationerror Command Lengthdoesn'tmatch. 400BE00 Billpickupsensor(CS1, CS15) recognizedhasaholeandcs4 sensordetectsitorcs4sensor detectsthegaptooclose 400C700 SomethingisdetectedonCS12 sensorduringdispensingbillsor initialization. MBTTW 13

15 400C800 SomethingisdetectedonCS14 sensorduringdispensingbillsor initialization. MBTTW 400C900 SomethingisdetectedonCS14 sensorafterdispenseoperation 400CC00 Billisremainedonthesensorin frontofcassetteduring resetting. 400D000 BillsarepassedonCS13~CS12 sensor Timeout[Jam], MBTTW 400D100 BillsarepassedonCS12~CS14 sensor Timeout[Jam], MBTTW 400FF00 Billjam 1. Removethejammednotes2. Initialize 4DN0000 CashDispensercommunication failureduringsendingcommandto cashdispenser 1. DoRESETatOperatorFunction2. RebootATM 4DN0100 CashDispensercommunication failureduringreceivingcommand tocashdispenser 1. DoRESETatOperatorFunction2. RebootATM 4DN A A100 CommunicationerrorofShutter InvalidDenomination B/DReconfiguredenominationatsupervisormode InvalidCurrency 1. Reconfigurecurrencyatsupervisormode 971A200 CASSETTEOFFPOSITION?. Not dispensable 1. Reconfiguredenomination2. Reconfigure currency 971A300 Incasethenumberofbills dispensedexceedsthemaximum dispensingbill 1. Checkcashdispenserdriver(CDMSP) version 2. Reconfigurethemaximumdispensablecount 971A400 Incasethenumberofcoins dispensedexceedsthemaximum dispensingcoin 1. Checkcoindispenserdriverversion 2.Reconfigurethemaximumdispensablecount 971A500 Invalidmixnumber 1. Reconfigurecashdispenseratsupervisormode 971A600 IncaseautomaticRetryofSP fails3times SetDenomination 971A700 Thereisnosettinginformation aboutautomaticretrystandard 971B000 IncaseofbeingexecutedReject orretractcommandwithoutbeing thebillsinstacker. 1. Checkadustinstacker2. Reconfigurethe maximumdispensablecount 971C000 Notsupportedcommand Reinstallsoftware 971D100 Partialdispense 1. Checkthereplenishedamountandreplenish2. Checkthenotesincassette#1 14

16 971D200 Partialdispensefromcassette#2 1. Checkthereplenishedamountandreplenish2. Checkthenotesincassette#2 971D300 Partialdispensefromcassette#3 1. Checkthereplenishedamountandreplenish2. Checkthenotesincassette#3 971DX00 Incasepartialbillsdispensedby dispensingdemandwhenpartial Dispenseoptionison.?X? means cassettenumber A C C C C6 5000CE,5300CE InvalidUnit FormisnotFound 1. RebootATM2. Callyourattendant FormNameisNULL 1. RebootATM2. Callyourattendant InvalidForm 1. RebootATM2. Callyourattendant PrintForm() offsetisinvalid 1. RebootATM2. Callyourattendant 97221C7 InvalidForm(ToomanyFieldsin theform) 1. RebootATM2. Callyourattendant 97221D1 MediaisnotFound 1. RebootATM2. Callyourattendant 97221D3 MediaOverflowwhenformsizeis largerthanmediasize 1. RebootATM2. Callyourattendant 97221D4 MediaNameisNULL 1. RebootATM2. Callyourattendant 97221D D D7 InvalidMedia(AttributeforMedia definitionisnotproper) 1. RebootATM2. Callyourattendant InvalidMedia(Areasizeislarger thanmediasize) 1. RebootATM2. Callyourattendant InvalidMedia(SizeofMediaName isexceededto2048bytestotally) 1. RebootATM2. Callyourattendant 9722DN0 ReceiptPrintercommunication failureduringsendingcommandto ReceiptPrinter 1. DoRESETatOperatorFunction2. RebootATM 9743B00 WhensensingCS15A,BDark(Error code, 400FF00issubdividedby locationofsensor.) 9745B00 Cashpicking upfailwhilecashin 1. Checkbilljamornonoteincassette#22. cassette#2isenough Checkcashdispenser 9746B00 WhensensingCS31A,BDark(Error code, 400FF00issubdividedby locationofsensor.) 9747B00 WhensensingCS41A, BDark(Error code, 400FF00issubdividedby locationofsensor.) 15

17 9747C F00 974FF00 Cashpicking upfailwhilecashin 1. Checkbilljamornonoteincassette#22. cassette#4isenough Checkcashdispenser Cashpicking upfailwhilecashin 1. Checkbilljamornonoteincassette#22. cassette#3isenough Checkcashdispenser WhensensingbillsintheStacker (Errorcode, 400FF00issubdivided bylocationofsensor.) 97911XX 97912XX 97913XX DEV_JPRTimeoverErrorCode 1. RebootATM2. Callyourattendant DEV_SPRTimeOverError 1. RebootATM2. Callyourattendant DEV_MCUTimeoverErrorCode 1. RebootATM2. Callyourattendant 97914XX DEV_CashDispenserTimeoverError Code 1. RebootATM2. Callyourattendant 97915XX 97916XX 97918XX 9791AXX 9791BXX 97921XX 97922XX 97923XX DEV_BRMTimeoverErrorCode 1. RebootATM2. Callyourattendant DEV_PBMTimeoverErrorCode 1. RebootATM2. Callyourattendant DEV_PINTimeoverErrorCode 1. RebootATM2. Callyourattendant DEV_FNGTimeoverErrorCode 1. RebootATM2. Callyourattendant DEV_VFDTimeoverErrorCode 1. RebootATM2. Callyourattendant DEV_JPRFATALERROR(WARNING) 1. RebootATM2. Callyourattendant DEV_SPRFATALERROR(WARNING) 1. RebootATM2. Callyourattendant DEV_MCUFATALERROR(WARNING) 1. RebootATM2. Callyourattendant 97924XX DEV_CashDispenserFATALERROR (WARNING) 1. RebootATM2. Callyourattendant 97925XX 97926XX 97928XX 9792AXX 9792BXX DEV_BRMFATALERROR(WARNING) 1. RebootATM2. Callyourattendant DEV_PBMFATALERROR(WARNING) 1. RebootATM2. Callyourattendant DEV_PINFATALERROR(WARNING) 1. RebootATM2. Callyourattendant DEV_FNGFATALERROR(WARNING) 1. RebootATM2. Callyourattendant DEV_VFDFATALERROR(WARNING) 1. RebootATM2. Callyourattendant ONTRANSACTIONPOWEROFF 1. Checkpowersupply2. Checkbackupbattery 16

18 A0008 Receiptpapercuttererror Removeanyjammedpaper. Youmayneedtoremove theprintertoclearjams. NOTE: Donotusemetal objectstoclearthejam. Useabusinesscardor stiffpapertoclearjams. Otherwisetrythe resetbuttonorhavetheprinterserviced. A Detectingtheleveropenedbefore executingcommand Closethefeedlever. A Printerthermalheadoverheated whileexecutingcommand Checkthethermalprinterheadandchangeif necessary. A Paperjamdetectedbefore executingcommand Removeanyjammedpaperfromtheprinter. A Papersettingerrordetected beforeexecutingcommand Removeandre installthereceiptpaper. A Papercheckerrordetectedbefore executingcommand Removeandre installthereceiptpaper. A Papercuttersoftwarecheckerror detectedbeforeexecutingcommand Checkforandremoveanyjammedpaper. A Openleverdetectedwhile executingcommand Removeanyjammedpaper. A Receiptprinterheadoverheated whileprinting Checkthethermalprinterheadandchangeif necessary. A Paperjamdetectedwhileexecuting command Removeandre installthereceiptpaper. A Papersettingerrordetected beforeexecutingcommand Removeandre installthereceiptpaper. A Papercheckerrorindoingcommand Removeanyjammedpaper. A Papercuttersoftwarecheckerror detectedwhileexecutingcommand Checkforandremoveanyjammedpaper. ADN0100 Noresponsedetectedfor30 secondsaftersendingcommand CheckcableandconnectionbetweentheCEand printer. ADN04 Printerconnectionerror CheckcablesbetweenPrinterandMainboard, removecables(eventhoughtheymaybeattached) andre connect. Useanelectricalpartscontact cleanertocleantheterminals. Trythereset buttonontheprinter. Ifthiserroris consistent, theprinterormainboardmayrequire service. ADN0F Printerconnectionerror CheckcablesbetweenPrinterandMainboard, removecables(eventhoughtheymaybeattached) andre connect. Useanelectricalpartscontact cleanertocleantheterminals. Trythereset buttonontheprinter. Ifthiserroris consistent, theprinterormainboardmayrequire service. 17

19 ADN0F00 Noresponsedetectedfor30 secondsaftersendingcommand sendingcommand CheckcableandconnectionbetweentheCEand printer. ADN1100 Noresponsedetectedafter3 retries CheckcableandconnectionbetweentheCEand printer. ADN1200 Noresponsedetectedbetween ENQ ACKafter5retriesofENQ CheckcableandconnectionbetweentheCEand printer. ADN1300 Noresponsedetectedafter5 retriesbecauseoftimeoutbetween CheckcableandconnectionbetweentheCEand STX BCCinterval printer. ADNxx Printerconnectionerror CheckcablesbetweenPrinterandMainboard, removecables(eventhoughtheymaybeattached) andre connect. Useanelectricalpartscontact cleanertocleantheterminals. Trythereset buttonontheprinter. Ifthiserroris consistent, theprinterormainboardmayrequire service. Axxx2 Thermalprinterisoverheatedduringoperation Ifthiserroroccursduringtheprintingofa longjournal, thenallowtheprintertocooland tryagain. Youmayalsowanttotrythereset buttonontheprintertoclearthiserror. If thiserrorpersists, theprinterwillrequire service. Axxx3 ReceiptPaperJam Removejammedpaper Releasereceiptpaper drawerbypressingthetabwiththegreensticker locatedatthefrontoftheprinter. Youmayneed toremovetheprinterfromtheatmtoaccessthe jam. NOTE: DoNOTusemetalobjectstoclear jams, useabusinesscardorstiffpapertopoke around. Axxx4 Receiptpaperisempty Replenishthepaperroll. Ifrollisok, thentry theresetbuttonontheprinter. Otherwisethe printerneedsservice. Axxx5 Receiptpaperisjammingduring loading Removeanyjammedpaperandthenreload. Youmay needtoremovetheprintertoclearjams. NOTE: Donotusemetalobjectstoclearthejam. Usea businesscardorstiffpapertoclearjams. Otherwisetrytheresetbuttonorhavethe printerserviced. C0011 CDUsensoristripped Thisindicatesthatduringadispense, thesensor locatedatthefrontofthecdushowsablockage (CS13orCS2). Theprimaryreasonforthisisa billwhichbouncesbackfromthecashtray (sometimesfromacustomersfingers). Checkthe frontofthecduandthecashtrayforblockage. ReinitializetheATMtoputbackinservice. In 18

20 thecaseofadisputefromtheerror, usecdu datainthejournaltoverifyhowmanynoteswere actuallydispensed. C0014 CDUsensoristripped SimilartotheCOO11error, thiswouldindicatea billjamclosetotheexitofthecduornearthe rejectbin. Checkforjammednotesorblocked sensors. C001x CDUsensoristripped MosttypicallyaCOO11error, thiswouldindicate abilljamattheexitsensorofthecash Dispenser. Usuallycausedbyacustomerputting fingersinthecashdrawerduringdispense. Other thanupgradingthecashtrayorusingasignto warncustomers, youcanloosenthescrewsthat holdthedispenserandslideitback. C0028 CDUsensoristripped Checkdispenserforjammedbillsandrestartthe machine. Ifnobillsarepresenttryusing compressedairtocleanthedispenser(asensor maybeblockedbydust). Otherwisethedispenser mayrequireservice C002x CDUsensoristripped Checkdispenserforjammedbillsandrestartthe machine. Ifnobillsarepresenttryusing compressedairtocleanthedispenser(asensor maybeblockedbydust). Otherwisethedispenser mayrequireservice C0030 CDUmotorfailure Motorspeed(measuredattheencoderwheel) was notwithinspec. VerifythatCS8orencoderwheel sensorisinplaceandwireconnectionisgood. Canindicateabadmotororencodersensor. C0031 CDUGatesolenoiderror TheCDUdidnotrespondtoitssolenoidfunction check. Checkthewiringconnectionstothe solenoid(s). CheckwiringconnectionstotheCDU mainboard. C0032 Outletsolenoiderror Checkandverifyallconnectionstothedispenser circuitboard. Checkwiringtothesolenoid(s). 19

21 C0033 CDUEncodererror Usuallycausedbylossofbatterypowertothe CDUmainboard. Theonlywaytorecoverfromthis erroristoreprogramthecdudata. Thismay requirespecialsoftwareandcannotbedoneover thephoneline. C0034 DoubleNotedetectmodulefailure Doubledetectmodulereportingerror, check wiringtothemodule. C0035 C0036 DoubleNotedetectmodulefailure (2) Detectednotesinpathbefore initializing Doubledetectmodulereportingerror, check wiringtothemodule. Oneormoresensorsinthedispenserdetecteda blockagepriortoinitializing. Checkfornotes inthecashdispenser. Ifnobillsarepresent tryusingcompressedairtocleanthedispenser (asensormaybeblockedbydust). Otherwisethe dispensermayrequireservice. C0037 Sensor(NS7) fordetectingdouble iscoveredduringdispensingnote None C0039 Gatesensoropenduring initializing Checkthesensorthatisactivatedwhenyouclose therejectbindoor(2k/4kdispensersonly). If thesensorisnotbeingpressedthentheerror willoccur. Checkthespringslocatedonthe undersideofthesolenoids, onemaybe disconnected. OtherwisetheCDUwillrequire repair/ replacement. C003B CheckfornotesintheCashDispenser. Ifno billsarepresenttryusingcompressedairto cleanthedispenser(asensormaybeblockedby dust). Otherwisethedispensermayrequire Notesdetectedduringinstallation service. C0040 Cassetteremovedduringdispense Resetthecassette, checkpositionofmicroswitch onrightrearwallofcassettebayinthe dispenser. Checktheconditionofthewhite 20

22 C0041 Triedtodispensenotesmorethan 5times plasticcassetteretainingclipsinthe dispenser. Checktheconditionofthecashinthecassette. Verifythatthecashisofgoodquality. TheCDU beltsorthecassetterollersmayneedtobe cleaned(rubbingalcohol). Checkthatthe denominationintransactionsetupmatchesthe actualdenominationloaded. C0042 Notejam CheckfornotesintheCashDispenser. Ifno billsarepresenttryusingcompressedairto cleanthedispenser(asensormaybeblockedby dust). Otherwisethedispensermayrequire service C0043 Verifythequalityofthecash. Straightenand shufflecashinthecassette. Checkthereject analysistodeterminethecauseofreject (reportsmenu). Ifthecashisofknowngood qualitythentrycleaningthecassetteand Morethan10notesrejectedduring dispenser. Otherwiseservicetocassetteor onetransaction dispensermayberequired. C0044 Morethan5notesrejected consecutively Verifythequalityofthecash. Straightenand shufflecashinthecassette. Checkthereject analysistodeterminethecauseofreject (reportsmenu). Ifthecashisofknowngood qualitythentrycleaningthecassetteand dispenser. Otherwiseservicetocassetteor dispensermayberequired. C0045 NotesOverdispensed CheckNS4Sensor C0046 CDUHardwareFailure ErrorreportedduringCDUinitialization. Check cablingandpotentialblockagesandpowercycle ATM. C0047 Feederror Thiserroroccurswhenthedispenserattemptsto pullabillfromthecassetteandisunsucessfull beforethedispensertimesout. Dependingonthe modelofdispensertherearedifferentcausesand possiblesolutions. Itcanbeassimpleasthe cassettebeingempty, rollersneedcleaningtoa firmwareupgradetothecdu. 21

23 C0048 Incorrectbillcount VerifycashcountintheSettlementmenu. C004A Jammednotes CheckfornotesintheCashDispenser. Ifno billsarepresenttryusingcompressedairto cleanthedispenser(asensormaybeblockedby dust). Otherwisethedispensermayrequire service C004B Longnotedetected3times consecutively Verifythequalityofthecash. Straightenand shufflecashinthecassette. Trycleaningthe cassetteanddispenser. Ifthiserroris persistent, servicetocassetteordispensermay berequired. C004C Miscountofnotesbetweensensors Verifyoperationofexitgate. Checkthenumber ofdispensednotes. Cleanthedispenserandtest usingdiagnostics. Dispensermayrequireservice. C004D Cashcassettenotproperlyset Resetthecassette, checkpositionofmicroswitch onrightrearwallofcassettebayinthe dispenser. Checktheconditionofthewhite plasticcassetteretainingclipsinthe dispenser. MB1000checkconditionoftheclutch alignmentscrew. C004E Miscountofnotesbetweensensors TestCDUusingdiagnostics, usejournaltoverify amountofdispensednotesversusrequestednotes. Cleandispenserandcassette. Iferroris persistentthedispensermayrequireservice. C004F Miscountofnotesbetweensensors TestCDUusingdiagnostics, usejournaltoverify amountofdispensednotesversusrequestednotes. Cleandispenserandcassette. Iferroris persistentthedispensermayrequireservice. C0050 Powerfailureduringdispense Removeanynotesfrompath. Beforereinitializing theatm, firsttheverifyamountofdispensed notesinthecassetteagainstthejournal. 22

24 C0051 Over150notesrequested Possiblyduetotoomanyrejects, mayrequire repairorcleaningifconsistent. Checkthe RejectAnalysis, thismayhelpdeterminethe cause. Cashquality, conditionoftherollersin thecassettecaneffectthiscondition. C0052 Detectednotesinpathafter dispense Removeanynotesfrompath, verifyamountof dispensednotes. Cleandispenser. Verifythe amountofbillsagainstthejournal. C0053 CDUdoubledetectmodulefailure. Doubledetectmodulemayrequireadjustment. CheckwiringandCDUmainboardconnections. C0055 Detectedlongnotesatoutlet sensor (SeedefinitionofC0011error) thisistypically abouncebackofabillduringdispensecausing theexitsensortoremainblockedforalonger timethanisexpected. C0056 Exitgatesensorfailure Checkconditionofexitgate, andtheexitgate sensor. C0057 C0059 Cassetteinformationisnot properlyset Cashcassette2removedpriorto dispense. CDUprogrammingisnotaccurateorcomplete. Setthecashcassette. Inspectthecassette detectionmicroswitch. Repositionthemicroswitch ifnecessary. 23

25 C005A Cashcassette1removedpriorto dispense Setthecashcassette. Inspectthecassette detectionmicroswitch. Repositionthemicroswitch ifnecessary. C005B Cashcassette2misfeed Checkcassetteforjams, checkconditionofbills incassette. C005D Doubledetectconstantly Inspectdoubledetectmoduleandadjustas necessary. Checkandcleanthecassetteand rollers, verifythequalityofcash. C005E Dispensecommandsizecheckerror Re initializemachine, verifyconnectionsto mainboard. Checkforunpluggedsensors. C005F Dispensecommanderror Re initializemachine, verifyconnections, check forunpluggedsensors. C006x Sensorfailure CheckfornotesintheCashDispenser. Ifno billsarepresenttryusingcompressedairto cleanthedispenser(asensormaybeblockedby dust). Otherwisethedispensermayrequire service C007x Sensorfailure CheckfornotesintheCashDispenser. Ifno billsarepresenttryusingcompressedairto cleanthedispenser(asensormaybeblockedby dust). Otherwisethedispensermayrequire service C0082 Shutterfailure CheckallwiringconnectionstoCDUmainboard. ReinitializeCDU 24

26 C0083 Stackersensorfailure CheckallwiringconnectionstoCDUmainboard. ReinitializeCDU C0084 Shuttercloseerror CheckallwiringconnectionstoCDUmainboard. ReinitializeCDU. C009F 3Cassettemisfeederror Checkifnotesavailableincassette C00AB Notesdetectedbeforeinitalizing Clearnotesfromdispenser. Possiblydustor foreignobjectblockingsensor. C00C7 CS12Sensorblocked MB2100T TheCS12sensor, whichislocatedat theupperpartofthecashtraywasblockedwhile themachinewaseitherdispensingor initializing. Clearthecashtrayofanybillsor foreignobjects. Iftheerrorpersists, thevault assemblymayneedtoberemovedtoinspect/ accessthecashtraysensors. C00C8 CS14Sensorblocked MB2100T TheCS14sensor, whichislocatedclose tofrontofthecashtray, wasblockedwhilethe machinewaseitherdispensingorinitializing. Clearthecashtrayofanybillsorforeign objects. Iftheerrorpersists, thevault assemblymayneedtoberemovedtoinspect/ accessthecashtraysensors. C00C9 CS12& CS14Sensorsblocked MB2100T BoththeCS12andCS14sensorswere blockedwhilethemachinewaseitherdispensing orinitializing. Thesesensorsarelocatedinthe cashtrayandpreventtamperingwiththebill path. Clearthecashtrayofanybillsorforeign objects. Iftheerrorpersists, thevault assemblymayneedtoberemovedtoinspect/ accessthecashtraysensors. 25

27 C00D0 Sensorblockwhiledispensing MB2100T Ablockagewasdetectedbetweenthe CS13(CDUexitgate) andcs12cashtraysensors. Theremaybeanotestuckintheupperpartof thecashtrayramp. Tryclearingthecashtrayof notesorforeignobjects. Openthevaultand slidethedispenserbacktoaccesstheexitgate area. Bothsensorsmustbeblockedforthiserror tooccur. C00D1 Sensorblockedwhiledispensing MB2100T Ablockagewasdetectedbetweenthe CS12(uppercashtraysensor) andcs14(lower cashtraysensor). Theremaybeanotestuckin thecashtrayramp. Tryclearingthecashtrayof notesorforeignobjects. Openthevaultand slidethedispenserbacktoaccesstheexitgate area. Bothsensorsmustbeblockedforthiserror tooccur. C00E0 NS2A, NS2Bdark Nanocashonly verifyconnectionstosensors. Checkwiringtomainboard. C00E1 NS4dark VerifyconnectionstoNS4sensor. Checkall wiringtomainboard. C00FF CDN01 Sensorblocked None NoResponseaftersendcommand None CDN04 MB2500, CDUConnectionFailure CheckcablesbetweenCDUandMainboard, remove cables(eventhoughtheymaybeattached) and re connect. Useanelectricalpartscontact cleaneronterminals. Thiserrorisofconcern onlyifitisrepeated. Outsideinterferencemay causeit(neonsigns, lights). CDN05 CDUconnectionfailure CheckcablesbetweenCDUandMainboard, remove cables(eventhoughtheymaybeattached) and 26

28 re connect. Useanelectricalpartscontact cleaneronterminals. Thiserrorisofconcern onlyifitisrepeated. Outsideinterferencemay causeit(neonsigns, lights). CDN0F CDUconnectionfailure CheckcablesbetweenCDUandMainboard, remove cables(eventhoughtheymaybeattached) and re connect. Useanelectricalpartscontact cleaneronterminals. Thiserrorisofconcern onlyifitisrepeated. Outsideinterferencemay causeit(neonsigns, lights). CDN11 CDN12 CDN13 NoResponseafter3retryof command NoResponsebetweenENQ ACKafter 5retryofENQ NoResponseafter5retrybecause oftimeoutbetweenstx BCC interval None None None CDNxx CDUconnectionfailure CheckcablesbetweenCDUandMainboard, remove cables(eventhoughtheymaybeattached) and re connect. Useanelectricalpartscontact cleaneronterminals. Thiserrorisofconcern onlyifitisrepeated. Outsideinterferencemay causeit(neonsigns, lights). D0001 Modeminitializationerror Checkmodemindiagnosticsormodemtest. If persistent, itcouldbeadefectivemodem. Note: Ifthemodemisdefective, thiserrorwillmost likelyoccurfrequently. Oneortwoinstancesof thiserrordoesnotusuallyindicateadefective part. D Errorwhilemodeminitializing Checkthemodemconnectionandthemodemtest. D0002 Reversaltransactionfailed. TheATMattemptedtodoareversalandcouldnot. Checktransactionwiththeprocessor. VerifyCDU functionalitywithdiagnostics. Verifyphone 27

29 connection. LookinerrorsummaryforD1800, D2000. D Reversaltransactionfailure CheckforanyCDUerrorcodesandthenumberof notesdispensedtocustomer. Transactionwas deniedbyhost D D PINERROR Transactionwasdeniedbyhost INVALIDPIN RebootATM D0005 Codereportedbyhostprocessor. Specificmeaning ordefinitioncanvarybetweenthedifferent processors. ContactyourISOorprocessorifyou encounteranexcessiveamountoftheseerrors, or youcannotcompleteatesttransactionbecauseof Undefinednetworkprocessingerror thiserror. D D D D D D BANKUNAVAILABLE Transactionwasdeniedbyhost CARDNOTSUPPORTED Transactionwasdeniedbyhost INSUFFICIENTFUNDS Transactionwasdeniedbyhost INELIGIBLETRANSACTION Transactionwasdeniedbyhost INELIGIBLEACCOUNT Transactionwasdeniedbyhost DAILYLIMITEXCEEDED Transactionwasdeniedbyhost D0011 Formaterrorinthemessage. Codereportedbyhostprocessor. Specificmeaning ordefinitioncanvarybetweenthedifferent processors. ContactyourISOorprocessorifyou encounteranexcessiveamountoftheseerrors, or youcannotcompleteatesttransactionbecauseof thiserror. D UNABLETOPROCESS Transactionwasdeniedbyhost D0012 InvalidTransaction Codereportedbyhostprocessor. Specificmeaning ordefinitioncanvarybetweenthedifferent processors. ContactyourISOorprocessorifyou encounteranexcessiveamountoftheseerrors, or youcannotcompleteatesttransactionbecauseof thiserror. D Invalidtransaction Checkthetransactionfromthehostandtry again. 28

30 D0013 InvalidAmount Codereportedbyhostprocessor. Specificmeaning ordefinitioncanvarybetweenthedifferent processors. ContactyourISOorprocessorifyou encounteranexcessiveamountoftheseerrors, or youcannotcompleteatesttransactionbecauseof thiserror. D Invalidamount Checkthetransactionfromthehostandtry again. D0014 InvalidCardNumber Codereportedbyhostprocessor. Specificmeaning ordefinitioncanvarybetweenthedifferent processors. ContactyourISOorprocessorifyou encounteranexcessiveamountoftheseerrors, or youcannotcompleteatesttransactionbecauseof thiserror. D Invalidcardnumber Checkthetransactionfromthehostandtry again. D UNABLETOPROCESS Transactionwasdeniedbyhost D WITHDRAWALLIMITALREADYREACHED Transactionwasdeniedbyhost D D INVALIDAMOUNT Transactionwasdeniedbyhost EXTERNALDECLINE Transactionwasdeniedbyhost D0019 Reentertheentiretransaction Codereportedbyhostprocessor(Shazam). Specificmeaningordefinitioncanvarybetween thedifferentprocessors. ContactyourISOor processorifyouencounteranexcessiveamountof theseerrors, oryoucannotcompleteatest transactionbecauseofthiserror. D SYSTEMERROR Transactionwasdeniedbyhost D0020 Surchargescreenshouldhavebeen displayed Codereportedbyhostprocessor. Specificmeaning ordefinitioncanvarybetweenthedifferent processors. ContactyourISOorprocessorifyou encounteranexcessiveamountoftheseerrors, or youcannotcompleteatesttransactionbecauseof thiserror. D Surchargescreenshouldhavebeen displayed Checkthetransactionfromthehostandtry again. CheckBINList D D D ROUTINGLOOKUPPROBLEM Transactionwasdeniedbyhost UNABLETOPROCESS Transactionwasdeniedbyhost TRANSACTIONNOTSUPPORTED Transactionwasdeniedbyhost 29

31 D0024 Exceedsissuerwithdrawallimit Codereportedbyhostprocessor. Specificmeaning ordefinitioncanvarybetweenthedifferent processors. ContactyourISOorprocessorifyou encounteranexcessiveamountoftheseerrors, or youcannotcompleteatesttransactionbecauseof thiserror. D ExceedsIssuerWithdrawalLimit Checkthetransactionfromthehostandtry again. D0031 Issuerfinancialinstitutionis notsupportedbyaprocessor Codereportedbyhostprocessor(Shazam). Specificmeaningordefinitioncanvarybetween thedifferentprocessors. ContactyourISOor processorifyouencounteranexcessiveamountof theseerrors, oryoucannotcompleteatest transactionbecauseofthiserror. D0039 Nocreditaccount Codereportedbyhostprocessor. Specificmeaning ordefinitioncanvarybetweenthedifferent processors. ContactyourISOorprocessorifyou encounteranexcessiveamountoftheseerrors, or youcannotcompleteatesttransactionbecauseof thiserror. D NoCreditAccount Checkthetransactionfromthehostandtry again. D0041 Nocreditaccountfoundforthe CCN Codereportedbyhostprocessor(Shazam). Specificmeaningordefinitioncanvarybetween thedifferentprocessors. ContactyourISOor processorifyouencounteranexcessiveamountof theseerrors, oryoucannotcompleteatest transactionbecauseofthiserror. D0043 StolenCard Codereportedbyhostprocessor(Shazam). Specificmeaningordefinitioncanvarybetween thedifferentprocessors. ContactyourISOor processorifyouencounteranexcessiveamountof theseerrors, oryoucannotcompleteatest transactionbecauseofthiserror. D0050 Transactionisnotapproved Codereportedbyhostprocessor(Shazam). Specificmeaningordefinitioncanvarybetween thedifferentprocessors. ContactyourISOor processorifyouencounteranexcessiveamountof theseerrors, oryoucannotcompleteatest transactionbecauseofthiserror. D0051 Insufficientfunds Codereportedbyhostprocessor. Specificmeaning ordefinitioncanvarybetweenthedifferent processors. ContactyourISOorprocessorifyou encounteranexcessiveamountoftheseerrors, or youcannotcompleteatesttransactionbecauseof thiserror. 30