TF-NOC flash presentation DFN

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Maximillian Strickland
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1 TF-NOC flash presentation DFN TF-NOC Feb 2012 Dubrovnik Thomas Schmid,

2 DFN (1) Head office in Berlin Management, Project Management, Planning, Ordering, Services (Lambda Service, Roaming, PKI, Federations, LIR, IP ressources, VoIP, secondary DNS, netnews, PoP facility management, ) ca. 35 people Branch Office in Stuttgart: 2 Teams NOC/Ops/Engineering/PERT (5 FTE, 2 PTE) IP, Mcast, VPNs, MPLS, Troubleshooting, Consulting, Testing, Planning, Projects, Migraeions, staging, Normal office hours, 24x7 for escalation. 1 of 4 people on-call duty. Service Operation (VC, Mail, Spam-marking, Web, DSL, Serverhosting, PKI, AAI, Federations, Domain, ) (8 FTE)

3 DFN (2) DFN CERT GmbH Hamburg, 30+ FTE/PTE WiN-Labor Erlangen Statistics, Accounting, Hades, Perfsonar, Quality control, Geant Projects... (ca. 8 FTE/PTE, DFN, Univ. of Erlangen) Ixus GmbH Spin-off in Berlin, 2 FTE CNM-Team Located at LRZ Munich, working also for Geant Projects, 2 FTE.

IP Topology mix of 10G and parallel 2 x 10G links Routerplatform Cisco 4 x CRS-1 55 x 7609 major topology change this year tender for 100G routers ongoing managed by DFN local loops to member

4 IP Topology mix of 10G and parallel 2 x 10G links Routerplatform Cisco 4 x CRS-1 55 x 7609 major topology change this year tender for 100G routers ongoing managed by DFN local loops to member institutes ordered and managed by DFN ca. 770 institutes redundant connection to 2 PoPs in sum links PoPs at universities (except Frankfurt) Serving Universities, Research Institutes, polytechnical Universities, government agencies, commercial research labs, medical institutes, primary/secondary schools via DSL and webhosting (few)

Huawei BWS 1600G system static lambdas, lead time 8 weeks for new lambdas managed by Huawei NOC has access to T2000 management client tender ongoing Equipment

5 Huawei BWS 1600G system static lambdas, lead time 8 weeks for new lambdas managed by Huawei NOC has access to T2000 management client tender ongoing Equipment will be replaced until end of year ROADM + OTN switching? new platform: for 18 months managed by supplier. Depending on experiences then perhaps managed in-house? DWDM

6 country-wide leased fiber managed by fiber providers leased lambdas in few places Fiber

Service Desk Outsourced to Dimension Data 24x7x365 1st level active monitoring of routers, core and access links core: monitor interface status access: monitor BGP session to member or active link

7 Service Desk Outsourced to Dimension Data 24x7x365 1st level active monitoring of routers, core and access links core: monitor interface status access: monitor BGP session to member or active link monitoring with ping coordinates troubleshooting in case of link failures between e.g. Huawei/fiber carriers or local loop suppliers Coordinates emergency hardware replacements dedicated users can open tickets communication by phone, mail, web-interface escalation 24x7 to NOC proprietary ticket system Dimension Data also takes care of PoP maintenance and is our Cisco contractor.

8 Customer view on network weathermap individual usage statistics developed at LRZ Munich and part of PerfSonar project Tools: CNM

9 Tools: PoP hardware documentation database home-made racks cabling power climate routers switches patches room plans PoP access ISDN/phone numbers Used by NOC and Service Desk

10 Tools: GIS The most important Database/Tool in DFN! Topology database customer/user database IP addressing database (core, users) hardware database services database (DSL, VC, VoIP, ) statistics database billing contracts ressource-service mapping ordering procedures maintenance management process tracking data export to other tools/projects Developed and maintained by Ixus GmbH, spin-off from former DFN interns

11 Mainly used during business hours. Probably replaced soon by e.g. Icinga. Tools: HPOV

12 home-made basic monitoring and alarming function integrated Top-N List generation for numerous parameters Tools: MRTG frontend

13 Traffic Matrix and user Accounting developed by Win-Labor Erlangen Operated by NOC used for planning Tools: Accounting

14 instead of internal ticketing system home-made Tool: Mail

15 Tools, misc Tons of scripts that have been developed over the last 17 years Yes, we still use e.g. one monitoring script that was written in 1993! Monitoring, network planning, logging, router management, config management, alarming, process tracking,... pre-nagios/cacti/rt/ origin Nagios, OTRS, for services

16 Inter-NOC communication Internal communication via VC, phone, mail, Jabber Weekly VCs with Berlin periodic phone conferences/vcs for ongoing projects 2-day meetings outside Berlin for special topics NOC-NOC communication via phone, mail(lists), IRC (commercial ISPs)

17 Misc no written SLAs with customers additional documentation in internal Wiki MediaWiki, will be replaced by FosWiki better document integration Betriebshandbuch documents operational procedures with Dimension Data, Carriers

Access Models to DFN s Network Infrastructure in a changing environment. TF-MSP Workshop on AUPs & CPs 11./12. January 2016, Berlin Christian Grimm

Access Models to DFN s Network Infrastructure in a changing environment TF-MSP Workshop on AUPs & CPs 11./12. January 2016, Berlin Christian Grimm Wording DFN Deutsches Forschungsnetz the communication