TELPAR LAUNCHES UPDATED WEBSITE TELPAR SELECTED AS SEIKO DISTRIBUTOR

Transcription

1 TELPAR LAUNCHES UPDATED WEBSITE Telpar has launched an updated and enhanced corporate website, to help customers learn about kiosk and receipt printer solutions and services. This website offers a more user-friendly layout as well an updated look and expanded product offering and description. An enhanced Technical section features technical FAQ s and helpful technical bulletins as well as product selection guides. This section provides step-by-step how to solutions for printer and paper problems. TELPAR SELECTED AS SEIKO DISTRIBUTOR Seiko has selected Telpar to be one of its US printer and printer mechanisms distributors. Telpar is excited to be able to offers its customers an expanded product line of Seiko products. For complete details visit or contact our sales team. The APU-9000 C Series of Kiosk printers that offer extreme operating temperature ratings and support for thicker media make it the ideal ticket or receipt printer for both indoor and outdoor environments. Additionally, new sections have been added to the web including; a Customer Example section highlighting customer s real life applications utilizing Telpar printers in innovative ways; a printer applications guide and consumables and accessories sections. The Contract Manufacturing portion of the Website includes details of Telpar s manufacturing and engineering outsourcing capabilities featuring its design engineering, software development, product assembly and kitting offerings. Targeted for Kiosk and receipt printing industry, Telpar s new website is a single-source for a variety of information, including downloadable brochures, application guides, and articles. To learn more about Telpar printing solutions, please visit The sleek new small footprint design ensures easier integration in retail, self checkout, healthcare, hospitality and banking self service applications. The DPU-D2/ D3 Panel Mount printer Units offer Windows Drivers in XP and Vista as well as printing speeds up to 100 mm/sec. The CAP9000 and LTP9000 Series of 24V Print Mechanisms allow for outdoor printing applications that demand rugged technology for unforgiving environments. They support 2 to 4 inch print widths.

2 MEET OUR SALE TEAM At Telpar we take a consultative approach to our customers projects. Our sales team has years of experience built on helping thousands of customers deliver printing solutions that work. We pride ourselves on our ability to respond to your requirements. Let our expert printing solutions staff help you determine the correct printer for your application. North America Eastern Canada, Mexico, Latin America John Gomersall OEM Regional Manager Direct: Fax: Cell: john.gomersall@telpar.com USA Eastern Region in the USA (AL, CT, DC, DE, FL, GA, KY, MA, MD, ME, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT) John Gomersall Eastern OEM Sales Manager Direct: Fax: Cell: john.gomersall@telpar.com Western Canada (Manitoba westward) Terry Cooper press 1 and then 1 Direct: (972) Fax: (972) Cell: (214) terry.cooper@telpar.com International Asia & Pacific Rim Western & Central Regions in the USA (AK, AR, AZ, CA, CO, HI, IA, ID, IL, IN, KS, LA, MI, MN, MO, MT, ND, NE, NM, NV, OK, OR, PR, SD, TX, UT, WA, WI, WY) Terry Cooper Western OEM Sales Manager press 1 and then 1 Direct: (972) Fax: (972) Cell: (214) terry.cooper@telpar.com Terry Cooper Western OEM Sales Manager press 1 and then 1 Direct: (972) Fax: (972) Cell: (214) terry.cooper@telpar.com Order Entry / Sales Support Kathy Patrick Direct: X227 Fax: Kathy.Patrick@telpar.com Customer Inquires Process Customer Orders RMA and Depot Repair Requests Sales Support British Isles, Europe, Africa John Gomersall Eastern OEM Sales Manager Direct: Fax: Cell: john.gomersall@telpar.com

3 NEW PRODUCT RELEASES MTP7632 The MTP-7632 is a 3 inch printer that features; USB, serial and parallel interface connectivity, print speeds up to 5.9 inches per second allowing for increased productivity in a wider range of self service and kiosk printer applications; including receipt ticketing, parking systems, vending, gaming, ATM, as well as many remote printing environments. The MTP-7632 thermal printer supports a print resolution of both 203 dpi with print speeds up to 5.9 inches per second (150 mm/s) and 300 dpi with print speeds up to 3.9 inches per second (100 mm/s). The printer has both horizontal and vertical paper roll configurations allowing for use in a wider array of enclosure designs. The printer is available with or without a built in auto cutter that provides a full cut or partial cut (for non presenter models). Sensors indicate Out Of Paper, Black Mark (For Top Of Form), Paper Low, Print Head Up, Cutter Jam And Document still in document presenter. The MTP paper cutter has an operational life of 1 million cuts. Paper options include continuous rolls and marked paper. Maximum paper roll outer diameter 254 mm with a paper width of 82.5 mm. Options include document presenter and paper delivery bezels. Telpar printers come complete with Windows drivers, enabling users to easily print graphics, text, barcodes, from Windows applications and other prevalent programs. Print divers are available for Windows 98, 2000, NT4.0, Server 2003, XP and Vista. The thermal printer also has a flash memory allowing it to store and print logos making it a great choice for applications like hospitality, retail, ticketing and coupons. The printer firmware can also be re-flashed with upgrades when connected to a PC. Available immediately, the MTP-7632 comes in either USB only or serial and parallel. MPT7582 The MTP-7582 is a 8 ½ inch (216mm) thermal printer delivers print speeds up to 4.9 inches per second (125mm/s) and offers both Linux and Windows print drivers. This new printer has USB, serial and parallel connectivity options that allow for even easier integration and increased productivity in a wide range of self service and kiosk printer applications including; way finding, product information, mapping, multimedia kiosks, gift registry, financial statements, pharmaceutical data, and remote printing applications. The MTP-7582 thermal printer supports a print resolution of both 203 dpi with print speeds up to 4.9 inches per second (125mm/s) and 300 dpi with print speeds up to 3.9 inches per second (100 mm/s). Print drivers are available for Linux, Windows 98, 2000, NT 4.0, Server 2003, XP, Vista and Windows XP Embedded and to maximize the MTP-7582 configuration versatility, a flash memory allows storage for; print logos, bar codes, graphics, customer specific text, and website pages. The MTP-7582 firmware can be reflashed with upgrades when connected to a host PC The versatile paper roll positions of both horizontal and vertical mechanical orientation offer more design flexibility. To meet the needs of various applications, the printer accommodates up to an 8 ½ Wide X 8 diameter roll of continuous paper that allows up to 1100 (8 1/2" X 11" (216 Mm X 79.4 Mm)) Sheets Per Roll. Paper options include continuous rolls, folded paper and marked paper. The MTP-7582 includes a guillotine paper cutter rated at 500,000 cuts. Other printer features include a flip-up print head access design, easy-load paper system to facilitate paper roll replacement. Several sensors provide paper low, out of paper, top of form, document in presenter, print head up, dropped document and cutter jam. Available immediately, the MTP-7582 comes with three interfaces: USB, Serial, and parallel.

4 NEW PRODUCT RELEASES Printers APU-9000C Series Kiosk Printers This printer is ideal for ticket and receipt printer applications (up to 155 µm thickness). With its heavy duty design (minimum 150 km printing and 1 million cuts), it comes in both 2 and 3-inch print width models. Other features include: High speed printing (250 mm/second) Extreme temperature (-20 to 60 degrees C) Optional looping presenter for added reliability USB, Serial, and Parallel interfaces Windows XP/Vista, Linux, and OPOS drivers available APU-9000B Kiosk Printer Heavy duty design (minimum 150 km printing and 1 million cuts) 3" print width Supports 10" diameter paper roll Up to 200 mm/sec print speed Choice of USB and Serial interfaces Printer Mechanisms Low Voltage LTPD and CAPD Printer Mechanisms 2" and 3" print width models High speed printing (up to 100 mm/second) Choice of horizontal and vertical orientations EZ-OP clamshell and auto-loading paper replacement options Platen latch for better shock absorption Built-in auto-cutter (CAPD models) Ideal for medical devices and other portable printing applications. 24V LTPD and CAPD Printer Mechanisms 2" and 3" print width models Choice of horizontal and vertical orientations EZ-OP clamshell-style paper replacement Platen latch for better shock absorption Available built-in auto-cutter (CAPD models) Ideal for medical devices, POS systems, and more. Panel Mount Printers DPU-D Series Panel Mount Printers Complete embedded printing solution for faster integration Choice of 2" and 3" print widths Smaller footprint supports greater portability Up to 100 mm/second print speeds Easy to use Choice of USB, Serial and Parallel interfaces LTP9000 and CAP V Printer Mechanisms High speed printing (up to 250 mm/sec) Heavy duty design (minimum 150 km printing and 1 million cuts) 2-4 print width models Small footprint Extreme temperature support (-20 to 60 C) Ideal for self-service applications Built-in auto-cutter available (CAP models)

5 How to Solve Paper Jams There are five factors play a significant role in most paper jams: Obstructions in the paper path: If the paper cannot smoothly travel its designed course through the printer system, then you will probably experience some type of jamming problem. Anything that physically impedes smooth paper travel in a printer system is called an obstruction, and obstructions will typically result in a paper jam. A common obstruction issue involves printer paper making contact with an enclosure in which the printer is housed. Printer enclosures, such as a kiosk system, provide an opening for the paper from the printer to pass through so the customer may remove the document. If the printer and enclosure opening are not aligned correctly, the paper may bump into or rub against the edge of the enclosure and cause a jam. Therefore, careful consideration must be given to the printer / enclosure design to eliminate printer jams due to obstructions. Also, if your printer has a Document Presenter option, then you MUST allow enough space below the presenter section so that the paper loop, which will form below the presenter, does not contact anything. Misalignment of the paper path: All Telpar printer systems provide a means to hold a supply of paper within the printer. The paper support mechanism within the printer usually consists of a removable or fixed paper spindle, which connects to the printer chassis and supports a paper roll. Telpar printer systems are designed to keep the paper path aligned with the printer / cutter mechanism s entry-way when the printers built-in paper support system is properly used. Correct alignment requires that the horizontal distance between the paper edge anywhere along its path of travel and a fixed reference parallel to the paper edge does not change (usually small tolerances are acceptable). Kiosk designs, or other custom printer enclosure designs, often require a method of supporting the paper supply outside of the printer system. In this case, the design no longer uses the printer s internal paper support, but relies on a support mechanism external to the printer. Many paper jamming problems associated with an external paper support design are due to misalignment issues where the external paper support mechanism is not perfectly aligned with the printer at the onset or eventually goes out of alignment over time. Therefore, careful consideration must be given to the design of an external paper support mechanism to eliminate printer jams due to misalignment. Incorrect paper is being used: Simply put, if the paper being used in the printer system does not match the stated paper specification for that printer, you increase the probability of paper jams during operation. For example, paper that is slightly too thick, too wide, not wide enough, etc, may not feed through the printer straight or smoothly. Reference the user manual for your printer to determine the correct paper specification or Telpar paper part number for your printer. Inoperable document cutter or damaged cutter blades: If the cutter blades do not fully open to allow the paper to freely pass from the printer mechanism through the cutter section, then the probability of a paper jam is near 100% (assume you re going to have a jam!). Usually if the cutter blades cannot open or close all of the way, the printer will report that a cutter error has occurred, or at least report that a general error has occurred. By the time the printer reports a problem due to a cutter fault, however, a significant paper jam may have already developed. Some reasons for the cutter blade not fully opening or closing during a printing process are due to a faulty sensor / switch assembly in the cutter section, a component failure on the control board related to cutter operation, or perhaps a bur or other physical defect on the cutter blade(s) which does not allow one blade to move freely past the other. Dull blades may also cause a problem if they can not completely cut the paper across its entire width (or if they can not cut the paper at all!). If, after clearing one jam, future jams frequently occur, check the cutter section for residual paper cuttings which may be blocking the cutter pathway and clear them out of the way. NOTE: FOR MAXIMUM SAFETY, ALWAYS SWITCH OFF POWER TO THE PRINTER WHEN HANDELING A CUTTER MECHANISM! NEVER TRY TO PRY THE CUT- TER BLADES APART YOU MAY DAMAGE THE CUT- TER! Customer pulls the paper before the printer is done printing or cutting: If the customer is allowed to make physical contact with the document exiting the printer while printing is in process, there is always the possibility that the customer s interaction may be disruptive enough to cause a paper jam. This often occurs if the customer yanks or pulls the exiting document before the printing / cutting process is complete. Therefore, careful consideration must be given to the printer / enclosure design to prevent paper jams due to customer interaction. Many Telpar thermal printers offer a presenter option which is designed to prevent the customer from having access to the document until the document has been fully printed and cut. After the printing process has been completed, the presenter mechanism presents the document to the customer.

6 Service Offerings Telpar offers different response options so that customers are able to select the support plan that will support their business objectives by insuring the highest equipment availability possible. Our full service approach provides customers with many options designed to meet their business needs: Standard & Extended Warranty Telephone and Technical Support Time and Materials Fixed Cost Online manuals Online printer drivers Important Phone Numbers Contact your Account Manager fax: Product returns, repairs and warranty repairs(800) Technical support Important Dates and Events Kioskcom Tradeshow November 10-11, 2009 Jacob Javits Convention Center New York, NY Booth 618 Telpar will be showcasing its newest product offerings. Stop by and see this equipment in action. Why Telpar is the Right Choice Telpar has been offering innovative-printing solutions for over 30 years. Telpar will provide printer function and configuration knowledge for your printing solution Telpar understands the complexity of the Printing Solution in the context of the current and future IT infrastructure Telpar inherently has the ability to quickly identify and address the key issues that will mostly likely impact the project success. ensure seamless integration. Telpar will provide a turnkey printing solution to your organization, which includes, consulting, hardware, ongoing support, and consumables. Telpar has the ability to provide companies with a complete solution for their printing projects. Let our expert printing solutions staff help you determine the correct printer for your application. Gain a competitive advantage with Telpar s printers For more information TELPAR 187 Crosby Road Dover, New Hampshire Tel: Web: info@telpar.com