ITIC 2017 Global Server Hardware, Server OS Reliability Survey IBM z Systems Enterprise Results May 2017 Mid-Year Update

Transcription

1 ITIC 2017 Global Server Hardware, Server OS Reliability Survey IBM z Systems Enterprise Results May 2017 Mid-Year Update Laura DiDio Principal

2 Overview: Methodology ITIC s annual Hardware and Server OS Reliability survey polled 750 global businesses in August/September ITIC partially updated the results in April/May The Web-based survey included multiple choice questions and one Essay question. ITIC s April 2017 updated results focused on continuing platform reliability, customer satisfaction with vendor service and support, chief issues adversely impacting reliability. An accompanying survey also detailed the latest Annual Cost of Hourly Downtime; Downtime Costs by Vertical Market segments and Minimum UUptime and Reliability requirements. The survey was independent; No Vendor Sponsorship ITIC analysts again conducted two dozen, in-depth first person customer interviews to validate the updated Web survey responses. Approximately 70% of respondents hailed from North America; 30% were international customers All market sectors were represented: SMBs = 33%; SMEs = 25% and Enterprises = 42% of respondents Survey respondents hailed from 45 vertical markets ITIC deployed security and authentication mechanisms to prevent tampering 2

3 Survey Highlights: Reliability Trends 3 Overall, the inherent reliability of the majority of server hardware platforms, server operating systems and the underlying processor technology continues to improve. Vendor Performance: IBM, Lenovo & Cisco score highest reliability; HPE rebounds with Superdome X; Integrity Superdome 2 Cisco, IBM and Lenovo rated highest in customer satisfaction Reliability Trends: Majority of corporations Need Four Nines of Uptime. Some 79% of corporations now require a minimum of 99.99% uptime for mission critical hardware, operating systems & main line of business (LOB) applications, up from 67% in and an increase of three percent from 49% in the 2014 survey Cost of Hourly Downtime Increases: 98% of firms say hourly downtime costs exceed $150K; 31% of respondents estimate hourly downtime costs their companies up to $400K; this is a seven percent increase from 2014 survey & 33% indicate that one hour of downtime now costs $1M to >$5M Security, BYOD and mobility pose the biggest technology threats to reliability Technical service & support and fast, efficient vendor responsiveness are crucial Overall Top Issues Negatively impacting network reliability are: Human Error (e.g., misconfiguration, right-sizing server workloads etc.) 80% vs. 49% in 2015 poll Complexity involving provisioning, deployment & usage of new technologies e.g. Data Analytics, IoT, Network Edge/Perimeter and mobile apps Increased workloads on aging hardware

4 Survey Highlights IBM z Systems Enterprise, had the lowest incident 0% -- of > 4 hours of per server/per annum downtime of any major mainstream hardware platform. IBM z Systems Enterprise maintains its status as best in class Reliability, Accessibility, Performance and Security among all server platforms 4 IBM and Lenovo hardware and the Linux operating system distributions were either first or second in every reliability category, including virtualization and security. Lenovo x86 servers achieved the highest reliability ratings among all competing x86 platforms Users rated Lenovo tech support the best followed by Cisco and IBM Some 66% of survey respondents said aged hardware (3 ½+ years old) had a negative impact on server uptime and reliability vs. 21% that said it has not impacted reliability/uptime. This is 22% increase from the 44% who said outmoded hardware negatively impacted uptime in 2014 Reliability continues to decline for the fifth year in a row on the HP ProLiant and Oracle s SPARC & x86 hardware and Solaris OS. Reliability on the Oracle platforms declined slightly mainly due to aging. Many Oracle hardware customers are eschewing upgrades, opting instead to migrate to rival platforms. Some 16% of Oracle customers rated service & support as Poor or Unsatisfactory. Dissatisfaction with Oracle licensing and pricing policies remains consistently high for the last three years. Only 1% of Cisco, 1% of Dell, 1% of IBM and Lenovo, 3% of HP, 3% of Fujitsu and 4% of Toshiba users gave those vendors Poor or Unsatisfactory customer support ratings.

5 5 Reliability Results Corporate enterprise minimum Server Hardware, Server OS Requirements Increase Year Over Year (Y0Y): 74% of Organizations Now Need 99.99% Uptime an Increase of 25% in the last 24 months.

6 Has the increase in your data center server workloads had any noticeable impact on monthly and annual server reliability/availability and uptime? Increased server workloads has had no impact on reliability 31% Yes, increased server workloads moderately reduced reliability by 5% to 10% 25% We've upgraded/retrofitted servers to accommodate increased workloads 17% We don't calculate uptime/reliability 9% Unsure 8% Increased server workloads minimally reduced reliability by 1% to 4% 5% Increased server workloads significantly reduced reliability by 5% to 20% 5%

7 Unplanned Downtime of up to four (4) hours during the past 12 months on each server hardware platform (2017) 40 minutes or less 41 minutes up to 4 hours Dell PowerEdge Servers HP ProLiant Servers HP Integrity Superdome Lenovo System x86 IBM z Systems IBM Power System i, p Oracle x86 Oracle SPARC Cisco UCS Toshiba Magnia Stratus ftserver 6310 Fujitsu Primergy Fujitsu Primequest Fujitsu SPARC 65% 76% 94% 97% 99% 97% 77% 84% 95% 81% 94% 82% 85% 86% 22% 14% 6% 3% 1% 3% 15% 13% 5% 16% 6% 16% 12% 10%

8 IBM z Systems Mainframe Delivers Best in Class Reliability; recording least amount of Unplanned Downtime of >four (4) hours on mainstream server hardware platform (2017) Oracle x86 13% HP ProLiant Servers 10% Dell PowerEdge x86 7% Oracle SPARC 5% Fujitsu SPARC 4% Toshiba Magnia Fujitsu Primequest 3% 3% HP Integrity Superdome 2% Cisco UCS 2% Fujitsu Primergy 2% IBM Power Systems Lenovo System x IBM z Systems 0% 1% 1% ***NOTE: IBM z System mainframe servers indisputably provide the highest levels of Reliability, Availability and Security of any server platform on the market (exclusive of supercomputers which were not included in the survey.

9 How much Unplanned Downtime have you experienced, per server/per annum in minutes in 2017? IBM z Systems w/linux IBM Power Systems with Linux Lenovo System x with Linux Cisco UCS with Linux HP Integrity Superdome with Linux Dell PowerEdge x86 with Linux Oracle x86 with Oracle Linux Oracle OpenSolaris UltraSPARC T1 HP ProLiant x86 with Linux Minutes/server/annum IBM z Systems mainframe class servers exhibit true fault tolerance experiencing just 1.12 minutes of unplanned per server, per annum annual downtime IBM Power Systems and Lenovo System x running Linux have least amount of unplanned downtime 3.0and 3.1 minutes per server/per year of any mainstream Linux server platforms (exclusive of z Systems) 88% of IBM Power Systems and 87% of Lenovo System x users running RHEL, SuSE or Ubuntu Linux experience fewer than one unplanned outage per server, per year. 80% of IBM Power Systems Linux users experience <10 minutes of unplanned server downtime annually

10 Comparing Corporate Enterprise Server OS Planned Downtime and System Unavailability 2017 (Hours per Month) IBM zos IBM AIX IBM RHEL/SuSE Lenovo System x RHEL/ HP UX Red Hat Enterprise Linux SUSE Linux Enterprise Windows Server 2012/R2 Apple Mac OS 10.9/10.10 Ubuntu Windows Server 2012/R2 Oracle Solaris v.11x Debian NOTE: ITIC s definition of Planned Downtime is any activity e.g. applying patches, upgrades or routine maintenance. This potentially can still disrupt operations causing in the server OS and possibly necessitating taking the server offline

11 Minimum Enterprise Reliability Requirements

12 Enterprise Minimum Required Levels of Reliability/Uptime Increase Dramatically from 2013 to % In 2017, 79% of businesses require a minimum 99.99% reliability/uptime; up 22% since 2014 and an increase of 40% since %+ and greater reliability are mission-critical. 39% 49% % 25% 25% 9% 7% 12% 0% 1% 17% 3% 5% 3% 99% 99.9% 99.99% % >99.999% Actual unplanned annual downtime hours 8.76 hours 52 minutes 5.25 minutes 52 seconds

13 In 2017: Seventy-nine percent of Enterprises Require a Minimum of 99.99% Reliability/Availability Between 2014 and 2015, the number of firms requiring a minimum of 99.99% availability increased 22% from 49% in 2014 to 71% in 2016; seven out of 10 firms now need at least 99.99% Reliability & Availability for their mission critical systems. Three out of 10 companies demand % or greater uptime. 79% 49% % 1% 30% 21% Demand for Five Nines or greater reliability continues to increase YoY. Also noteworthy: in 2014, some 7% of companies still said they required only 99% uptime & 2% said they needed <99% availability. In 2017 none of the survey respondents said that 99% or less uptime was acceptable. 99.9% 99.99% % + Actual unplanned annual downtime 8.76 hours 52 minutes 5.25 minutes or less

14 18 Cost of Hourly Downtime Increases

15 Has your firm calculated the hourly cost of downtime for its mission critical systems and Line of Business applications? 7% 49% 44% Yes No Unsure The percentage of enterprises unable to calculate the hourly cost of downtime consistently outpaces those that can over the last 10 years. Of the 44% that responded Yes only half --50% - can make detailed downtime estimates. In actuality, only 22% of organizations, approximately 1 in 5 can accurately assess the hourly cost of downtime & its impact on productivity and the business bottom line.

16 Cost of Hourly Downtime for Enterprises in 2017 >$5M 14% $2M to $5M $1M to $2M $501,000 to $1 Million $401,000 to $500,000 7% 12% 11% 13% A 98% majority of respondents say that a single hour of downtime per year costs their company over $100,000. An 81% majority say the cost exceeds $300,000 up from 76% in And 33% -three in 10 enterprises - say hourly downtime costs their firms $1M to >$5M. $301,000 to $400,000 24% $201,00 to $300,000 10% $101,000 to $200,000 7% $50,000 to $100,000 $10,000 to $50,000 Up to $10,000 0% 1% 1%

17 Average Hourly Downtime Costs for Nine Top Verticals Vertical Market Segment Average Hourly Downtime Cost Banking/Finance Government Food/Hotel/Hospitality Healthcare Manufacturing Media & Communications Retail Transportation Utilities $9.3 Million (US Dollars) $7.8M $7.7M $6.9M $8.5M $9.0 M $6.6M $7.1 M $6.7M

18 Minimum Reliability Requirements by Vertical Industry Minimum Reliability Banking/ Finance Govt/Educ ation Food/Hotel Healthcare Manufactu ring Media Retail Transporta tion Utilities 99% 0% 0% 0% 0% 0% 0% 0% 0% 0% 99.9% 0% 0% 0% 0% 0% 0% 0% 0% 0% 99.99% 14% 79% 68% 72% 76% 31% 67% 47% 66% % 59% 19% 25% 21% 20% 56% 30% 51% 29% % + 27% 2% 8% 7% 4% 13% 3% 2% 5% A 79% majority of businesses of all sizes from SMBs to the largest enterprises now require a minimum of 99.99% reliability/uptime. This is the equivalent of 52 minutes of unplanned per server/per annum downtime, or just 4.33 minutes per server every month. The requirements are even more stringent for corporations in the top vertical market segments which are highly regulated and bound by strict compliance laws.

19 IBM z Systems Enterprise Reliability Results

20 What is the minimum acceptable level of uptime required for your IBM z Systems Enterprise servers (2017)? 0% 0% 0% 27% Less than 99% 28% 99% (87.66 hours of unplanned annual downtime) 99.9% (8.76 hours of unplanned annual downtime) 99.99% (52 minutes of unplanned annual downtime) % (5.25 minutes of unplanned annual downtime) 54% >99.999% (52 seconds of unplanned annual downtime) z Systems Enterprise customers have the highest reliability requirements industry wide regardless of vertical market segment or company size. Close to three-quarters 73% require a minimum of five nines % - or greater reliability

21 What level of Reliability did your z Systems Enterprise achieve during in the last 12 months? ( ) 22% 0% 0% 12% 99% 99.9% 99.99% % >99.999% 66%

22 Rate your satisfaction with the z Systems Enterprise Performance, Reliability and Scalability (2017) 2% 0% 0% 0% 10% Excellent Very Good Good Satisfactory Poor Unsatisfactory 88% NOTE: None of the respondents - 0% -gave the System z Enterprise performance anything less than Very Good rating

23 Has your firm experienced any decline in performance, reliability or response time when it increased the z Systems Enterprise workload ( )? 2%% 2% 1% Yes No Perhaps, but it's not noticeable Unsure 95%

24 Rate the Security of the z Systems Enterprise 0% 0% 0% 4% 2% NOTE: None of the respondents - 0% -gave the System z Enterprise security anything less than a Good rating Excellent Very Good Good Satisfactory Poor Unsatisfactory 94%

25 Rate your satisfaction with the z/os Performance, Reliability and Scalability (2017) 0% 2% 0%0% 8% Excellent Very Good Good Satisfactory Poor Unsatisfactory 90% NOTE: None of the respondents - 0% -gave the System z Enterprise performance anything less than Very Good rating

26 Rate the Security of the z/os (2017) 5% 1% NOTE: None of the respondents - 0% -gave the System z/os Security anything less than a Good rating Excellent Very Good Good Satisfactory Poor Unsatisfactory 92%

27 Questions? 63 Laura DiDio Principal, ITIC (508) Office (508) Mobile (508) Fax Skype: laura.didio ZSL03453USEN-00