Beyond the Cloud The Industrialization of IT Services in Sicoob

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1 Beyond the Cloud The Industrialization of IT Services in Sicoob Paulo Humberto Nassar Sr. Sicoob Sistema de Cooperativas de Crédito do Brasil August 14, 2013 Session Number: Insert Custom Session QR if Desired.

3 Credit Cooperativism What is a Credit Cooperative? It is an association of people who seek through mutual assistance, to make a better management of their financial resources. The purpose of the Credit Cooperative is credit cooperation, to provide banking services to its members with more advantageous conditions. 3 Copyright 2013 by Sicoob Confederação - # 14081

Credit Cooperativism around the World Europe 2.321 North America 8.164 Asia 19.

5 Credit Cooperativism in Brazil Credit Cooperatives in Brazil In Brazil, Credit Cooperative is treated in the same way as any financial institution (Law number 4595) and all operations must be authorized and regulated by the Central Bank of Brazil. 5 Copyright 2013 by Sicoob Confederação - # 14081

Insurance Cash Account Consortium Personalized Service Debit

10 Products Offered by Sicoob Official Resources Payments Wire Transfer Private Pension Investments Capital Account Loans Insurance Cash Account Consortium Personalized Service Debit and Credit Cards 10 Copyright 2013 by Sicoob Confederação - # 14081

11 Major Banks in Brazil Points of Service Ranking Institution Number 1º Banco do Brasil º Bradesco º Itaú Unibanco º Santander¹ º Caixa Econômica Federal º Sicoob º HSBC Copyright 2013 by Sicoob Confederação - # 14081

Overview of Sicoob s IT Infrastructure Primary Site Secondary Site 12 2 Mainframes z196 2 Storages DS8700/8800 1

Confederação - # 14081 All systems and platforms that compose the major bank core systems are developed In- house.

12 Overview of Sicoob s IT Infrastructure Primary Site Secondary Site 12 2 Mainframes z196 2 Storages DS8700/ Tape Library TS High-End Intel Servers 17 Middle Range Servers 4 Directors SAN Copyright 2013 by Sicoob Confederação - # All systems and platforms that compose the major bank core systems are developed In- house. 1 Mainframe z10 1 Storage DS Tape Library iscalar 1 High-End Intel Servers 3 Middle Range Servers 4 Directors SAN

13 What about Cloud? Before talking about the cloud project at Sicoob we have to explain the environmental forces which affect our strategies. These 03 driving forces: Changing Global Financial System Changing National Credit Cooperativism IT Trends Credit Cooperativism Financial IT 13 Copyright 2013 by Sicoob Confederação - # 14081

14 Brazil Financial System Today s snapshot Market Retraction The profits of brazilian banks has decreased in the last few years generated by a fall of interest rates and default growth. Bank profits Loan liquid margin 14 Copyright 2013 by Sicoob Confederação - # 14081

15 Perspectives of Brazilian Financial System Government pressure on credit offerings. Operational profit margin reduction trend. Expand of Products and Services portfolio. Bringing in new customers. Expansion of service network. Reduction in operational and administrative costs. Intensification of new technologies used in product creation and delivery. BASEL III regulatory framework 15 Copyright 2013 by Sicoob Confederação - # 14081

16 National Credit Cooperative System In the last 10 years the cooperative movement has faced a large growing. Nowadays, the system is challenged to foster another big wave of evolution and to become more competitive in the banks s market place. 16 Copyright 2013 by Sicoob Confederação - # 14081

17 Cooperativism Challenges Customer fidelity Enhance the range of action in Metropolitan areas Systemic attitude 4 Offer a competitive wide range of products and services 17 Copyright 2013 by Sicoob Confederação - # 14081

The Big Challenge and a Great Opportunity To advance and make a difference as a system in the cooperative world as well as in the National Financial System it is important to practice the

18 The Big Challenge and a Great Opportunity To advance and make a difference as a system in the cooperative world as well as in the National Financial System it is important to practice the preamble of Complimentary Brazilian Law concerning the creation of a National Credit Cooperatives System. National Credit Cooperatives System 18 Copyright 2013 by Sicoob Confederação - # 14081

Business Financial world What Comes next.

20 Executive Point of View Sicoob IT isn t anymore a cost center but an investment line. Invest in IT and collect benefits and direct revenue. Ricardo Antônio CIO Sicoob 20 Copyright 2013 by Sicoob Confederação - # 14081

improvement, in order to prepare Sicoob for the future, achieving high levels of businesses

21 Sicoob IT Servicizing and Industrialization Project Insert a new concept of IT management, and a new organizational culture based on maturity of processes, focusing in quality improvement, in order to prepare Sicoob for the future, achieving high levels of businesses and services delivered in the financial world market. 21 Copyright 2013 by Sicoob Confederação - # 14081

Cloud Based RESULTS Alignment with business Competitive advantage Time to market Efficiency Inovation Mobility Flexibility Investments rationalization Performance Availability Scalability Agility

22 Cloud Based RESULTS Alignment with business Competitive advantage Time to market Efficiency Inovation Mobility Flexibility Investments rationalization Performance Availability Scalability Agility Pillars of cloud 22 Copyright 2013 by Sicoob Confederação - # Security Privacy Automation Governance Virtualization Standardization Metering and Control Self service Automation IT as utility Fast elasticity Pay as you Go Sharing resources Measurable services

23 Industrialization Standardization of IT services through a higly automatized pre-defined and pre-set solutions, repeateable, scalable, reliable to meet the needs of the organization. Industrial models require The abolition of pure artistry of technology and move into a business engineering mentality. 23 Copyright 2013 by Sicoob Confederação - # 14081

Servicizing Servicizing is a transaction through which value is provided by a

achieved by selling the function of the product rather than product itself, or by

Servicizing philosophy envolves the concern about the quality, the client service, the

24 Servicizing Servicizing is a transaction through which value is provided by a combination of products and services in which satisfaction of customer needs is achieved by selling the function of the product rather than product itself, or by increasing the service component of the offer. Servicizing philosophy envolves the concern about the quality, the client service, the customization of operational attitudes seeking new clients fidelity and customer satisfaction. 24 Copyright 2013 by Sicoob Confederação - # 14081

25 Sicoob Efforts Server Consolidation and Virtualization 90% of Virtualized servers (1200 VMs) 95% of Consolidation (310 physical servers to 36) 95% of standardized environment US$ ,00 economy by year This project won a prize for social environmental contribution - CO2 reduction 270 tons/year and economy of Kw/year of energy consumption. 25 Copyright 2013 by Sicoob Confederação - # 14081

26 Sicoob Efforts Geographic Contingency ILM & Tiering Mobile Social business 3th Data Center Businness Intelligence Hosting / Collocation IT Services pricing and billing 26 Copyright 2013 by Sicoob Confederação - # 14081

28 Servicizing IT Transformation Business System of Record (SoR) Traditional systems Business support Optimized for integrity and performance Doesn t differentiate the company in market System of Engagement (SoE) To attend final customers Innovation appeal Optimized for evolution velocity Makes a market differentiation Industrialization 28 Copyright 2013 by Sicoob Confederação - # 14081

29 WORKLOADS Industrialized Services Dashboard Gestão de Plataformas de Desenvolvimento Strategic Business Definition Platform Development Business Service Request Dashboard* Business Analysis Service Requirements Analysis O Projeto InserTI Industrialized SICOOB Industrialized Architecture Environment Common Platform Services 1 - Definição da Arquitetura de Industrialização do IT Infrastructure and Governance Software Continuous Delivery Sicoob Reference Architecture Administrative and Control Area Decisional or Applicant area Service Delivery Catalog Continuous Integration Customer Account Service Request Incident & Problem Image Lifecycle Continuous Testing Service Offering Catalog & IT Service Level Capacity & Performance Automated Provisioning Service IT Asset & License Platform & Virtualization & Architecture Change & Configuration Monitoring & Event Service Automation Release Automated Deployment Service Request, Order and Pricing Contracts & Agreement & Subscription & Entitlement Accounts Payable & Receivable Clearing & Settlement Metering, Rating, Billing & Business Architecture Administration Dashboard Service Manager Quality and Test Manager Operations Manager Security, Risk & Network Manager Deployment Architect Infrastructure Agility, Self-Service, Performance, Services Flexibility and Usability Security Resiliency Software, Security Policy & System & Service Governance Assurance Access Risk, Audit & Compliance 29 Copyright 2013 by Sicoob Confederação Incident & - # Information Security Mgmt Identity Threats & Vulnerability Data & Information Protection Corporate Governance Data Resiliency Configuration for Resiliency Availability & Continuity Resiliency Policy Resiliency Monitoring, Analysis & Compliance Assessment

30 WORKLOADS Industrialized Services Dashboard Platform Development Gestão de Plataformas de Desenvolvimento Business Service Request Dashboard* Business Analysis Reference Architecture O Projeto InserTI Industrialized SICOOB Industrialized Architecture Environment Common Platform Services 1 - Definição da Arquitetura de Industrialização do IT Infrastructure and Governance Software Continuous Delivery Sicoob Ad Service Delivery Catalog Continuous Integration C Service Request Incident & Problem Image Lifecycle Continuous Testing IT Service Level Capacity & Performance IT Asset & License Change & Configuration Release Contr Monitoring & Event Service Automation A Automated Provisioning Service Platform & Virtualization & Architecture Automated Deployment Administration Dashboard M 30 Copyright 2013 by Sicoob Confederação - # Service Manager Quality and Test Manager Operations Manager Security, Risk & Net Manager

31 WORKLOADS Industrialized Services Dashboard Gestão de Plataformas de Desenvolvimento Strategic Business Definition Platform Development Business Service Request Dashboard* Business Analysis Service Requirements Analysis O Projeto InserTI Industrialized SICOOB Industrialized Architecture Environment Common Platform Services 1 - Definição da Arquitetura de Industrialização do IT Infrastructure and Governance Software Continuous Delivery Sicoob Reference Architecture Administrative and Control Area Decisional or Applicant area Service Delivery Catalog Continuous Integration Customer Account Service Request Incident & Problem Image Lifecycle Continuous Testing Service Offering Catalog & IT Service Level Capacity & Performance Automated Provisioning Service IT Asset & License Platform & Virtualization & Architecture Change & Configuration Monitoring & Event Service Automation Release Automated Deployment Service Request, Order and Pricing Contracts & Agreement & Subscription & Entitlement Accounts Payable & Receivable Clearing & Settlement Metering, Rating, Billing & Business Architecture Administration Dashboard Service Manager Quality and Test Manager Operations Manager Security, Risk & Network Manager Deployment Architect Infrastructure Agility, Self-Service, Performance, Services Flexibility and Usability Security Resiliency Software, Security Policy & System & Service Governance Assurance Access Risk, Audit & Compliance 31 Copyright 2013 by Sicoob Confederação Incident & - # Information Security Mgmt Identity Threats & Vulnerability Data & Information Protection Corporate Governance Data Resiliency Configuration for Resiliency Availability & Continuity Resiliency Policy Resiliency Monitoring, Analysis & Compliance Assessment

32 Business Service Request Dashboard* Business Analysis Service Requirements Analysis Strategic Business Definition Reference Architecture rialized Architecture Environment on Platform Industrialização do ware Continuous Delivery Administrative and Control Area Decisional or Applicant area Continuous Integration Customer Account Continuous Testing Release ent t t Automated Deployment Service Offering Catalog & Service Request, Order and Pricing Contracts & Agreement & Subscription & Entitlement Accounts Payable & Receivable Clearing & Settlement Metering, Rating, Billing & Business Architecture ministration Dashboard 32 Copyright 2013 by Sicoob Confederação - # perations Manager Security, Risk & Network Manager Deployment Architect

33 WORKLOADS Industrialized Services Dashboard Gestão de Plataformas de Desenvolvimento Strategic Business Definition Platform Development Business Service Request Dashboard* Business Analysis Service Requirements Analysis O Projeto InserTI Industrialized SICOOB Industrialized Architecture Environment Common Platform Services 1 - Definição da Arquitetura de Industrialização do IT Infrastructure and Governance Software Continuous Delivery Sicoob Reference Architecture Administrative and Control Area Decisional or Applicant area Service Delivery Catalog Continuous Integration Customer Account Service Request Incident & Problem Image Lifecycle Continuous Testing Service Offering Catalog & IT Service Level Capacity & Performance Automated Provisioning Service IT Asset & License Platform & Virtualization & Architecture Change & Configuration Monitoring & Event Service Automation Release Automated Deployment Service Request, Order and Pricing Contracts & Agreement & Subscription & Entitlement Accounts Payable & Receivable Clearing & Settlement Metering, Rating, Billing & Business Architecture Administration Dashboard Service Manager Quality and Test Manager Operations Manager Security, Risk & Network Manager Deployment Architect Infrastructure Agility, Self-Service, Performance, Services Flexibility and Usability Security Resiliency Software, Security Policy & System & Service Governance Assurance Access Risk, Audit & Compliance 33 Copyright 2013 by Sicoob Confederação Incident & - # Information Security Mgmt Identity Threats & Vulnerability Data & Information Protection Corporate Governance Data Resiliency Configuration for Resiliency Availability & Continuity Resiliency Policy Resiliency Monitoring, Analysis & Compliance Assessment

34 Quality Service and Test Manager Administration Dashboard Operations Quality Manager and Test Manager Manager Reference Architecture Infrastructure Administration Dashboard Security, Operations Risk & Manager Network Manager Infrastructure Security, Deployment Risk & Network Architect Manager Agility, Self-Service, Performance, Agility, Self-Service, Services Flexibility Performance, and Usability Services Flexibility and Usability Security Security Resiliency Resiliency Software, Policy & System & Service rnance Assurance cess gement ent & ation y Mgmt Risk, Audit & Compliance Software, Identity Security Policy & System & Service Governance Assurance Threats & Risk, Audit & Access Vulnerability Compliance Data & Incident & Information Information Protection Security Mgmt Identity Corporate Governance Threats & Vulnerability Data & Information Protection Data Resiliency Availability & Continuity Corporate Governance Configuration for Resiliency Policy Resiliency Resiliency Monitoring, Analysis & Compliance Assessment Data Resiliency Configuration for Resiliency Availability & Continuity Resiliency Polic Resiliency Monitoring, Analysis & Compliance Assessment 34 Copyright 2013 by Sicoob Confederação - # 14081

35 Business Technology Business Technology New busines lines Delivery continuous Business core Tradicional delivery Agile development Interlocking backend Specific backend Orchestration Self service On demand Automation Interlocking infrastructure Specific infrastructure Virtualization Consolidation Standardization Systems of Engagement Systems of Record 35 Copyright 2013 by Sicoob Confederação - # 14081

36 Oportunities To serve banks and other financial institutions with banking core systems as a service To offer new services using new concepts and trends of technology and create new customer experiences leveraging new businnes based on inovation. To generate revenue through new products and services making use of new technologies and market trends. To offer mapped services as social business, VDI, files storage, eletronic document management, SaaS, PaaS, IaaS etc. To centralize de IT of a National Credit Cooperative System straightening the cooperatives systems migration and offering that system as a service. To bring the Basel III framework as an oportunity to offer services transforming CAPEX investments in OPEX for those institutions or cooperatives thar are tryng to equalize de contability and liquidity. 36 Copyright 2013 by Sicoob Confederação - # 14081

Consolidation and Virtualization of Servers

Consolidation and Virtualization of Servers Marcos Vinícius dos Santos Feitosa Sr. Sicoob Sistema de Cooperativas de Crédito do Brasil August 13, 2013 Session Number: 14072 Insert Custom Session QR if