Lessons Learned from Hurricane Ike September 17, 2009 Mark Vest, Dayton Power & Light

Transcription

1 Lessons Learned from Hurricane Ike September 17, 2009 Mark Vest, Dayton Power & Light

2 Little to No Warning Channel 7 -Possible winds of mph, more likely mph Dayton Daily News - showers and thunderstorms DAYTON DAILY NEWS 2

3 Extraordinary & Unprecedented Storm Severe Winds Caused Widespread Damage 3

4 The hurricane-force winds that swept across Ohio were unprecedented in the history of DP&L and the state. 300,000 customers impacted Typical storm affects 20,000-30,000 customers Previous high for customers impacted = 100,000 DP&L FACTS: 500,000 customers 14,000 miles of wire 6,000 square miles of service territory 4

5 Damage Statistics Statewide 2 million customers out $675 million in damage in the Ohio Valley (Ohio Insurance Institute) Over 3 months of inventory used in 2 weeks DP&L equipment replaced 844 poles 680 transformers 45 miles of wire/cable down/repaired 8,015 fuses 459 cross arms 6,576 insulators 720 braces 1,120 cutouts 25,210 connectors 419 arresters 5

6 DP&L Mobilization & Restoration Resources 24/7 Quickly Implemented Storm Plan on Sunday 9/14 1,700-Person Restoration Team 300 DP&L field employees 75 DP&L call center representatives 800 outside linemen, support personnel 400 line clearance contractors 145 DP&L management & engineering employees Required Materials Available transformers, poles, wire Operational Centers Dayton, North Dayton, Greenville, Eaton, Sidney, Marysville, Washington Court House, Xenia Additional materials staging area at I-675 and Far Hills, and Dorothy Lane and Wilmington Pike 6

7 DP&L s Restoration Assessment Relies on customer calls 877-4OUTAGE Outage calls automatically sent to DP&L s outage management system Over 1 million calls in first 24 hours. Approximately 610,000 calls to 877-4OUTAGE and DP&L customer service from 9/13-9/27 Visual damage assessments from field Customer-specific information requires technology upgrade 7

8 Operational Refinements Educating customers about DP&L restoration process and long term preparation Storm Initiatives/Programs Coordination with regional EMA group Working with southern utilities to learn from their hurricane restoration experience Evaluate available new technology Smart meters 8

9 General Areas of Focus Local Governments involvement Media Management and Message Fortifying Resources Process Improvements System Improvements Call Center and Telecommunications 9

10 Local Governments Goal: Improve coordination of activities, understand priorities and establish protocols Process: Meet with major players and county EMA s; establish committee structure; focus on EMA role Status: A Identifying Critical Government and Community Accounts B Communication Protocol C Public Information Campaign 10

11 Local Governments County EMA s are designated as single point of contact with DP&L for emergency coordination Local governments will provide critical facilities list to County EMA EMA will coordinate with local governments for resource assistance needed for residents including, residential life support customers Communication structure developed to communicate with mass audiences: Phone conferencing set-up with AT&T to provide information to as many as 200 participants Conference calls with County EMA s twice a day Ability to text messages to County EMA Directors Working with local government committee of the Dayton Area Mayors and Managers Association to finalize coordination plan 11

12 External Communication in Outages Provide more public service info on an ongoing basis via news release & link to expanded info on Web site Safety in everyday and emergency situations Contact news media proactively to communicate our message In area-wideoutages participate in planned, daily news briefings with county, city and emergency management Corporate Communications Team to meet & coordinate in advance with her counterparts in Dayton, Montgomery County & Office of Emergency Management 12

13 Fortifying Resources Gain access to additional Transmission and Distribution Line resources Evaluate various mutual assistance groups for potential membership Joined SEE, strengthening status in GLMA 13

14 Southeastern Electric Exchange Alabama Power Company Duke Energy Corporation OGE Energy Corporation Allegheny Energy Entergy Corporation Pepco Holdings, Inc. American Electric Power Eon - US Progress Energy CenterPoint Energy Florida Power & Light SCANA Corporation Cleco Corporation Florida Public Utilities Company Southern Company Services Constellation Energy Group Georgia Power Company Southern Nuclear Operating Dayton Power and Light Gulf Power Company Tampa Electric Company Dominion Resources Inc Mississippi Power Company Texas New Mexico Power 14

15 Great Lakes Mutual Assistance 15

16 Process Improvements Review restoration process Identify improvement areas, research best practices, implement Identified the following: Wires down Assessment process Customer communication -Estimated Restoration Times 16

17 Wire Down Initiative Concerns of Civic & EMA leadership Communication and Education dedicated box Field Response dedicated crews & wire watchers 17

18 Break-Away Conductor Overhead service drops are subject to storm damage from downed trees and branches Results in downed wires, possibly live wires Broken neutrals and part-outs Damage to customer s mast/entrance cable New service entrance disconnect system Mechanical weak link built into the system which safely disconnects service at pole Reduce damage to service conductor or customer equipment Safety -reduces down live wires and speeds restoration effort Identifying area to test product in field 18

19 Damage Assessment 27 Teams Identified and Circuits Assigned DAMAGE ASSESSMENT COLOR CODING FEEDER PRINTS ASSESSED: ENERGIZED ASSESSED: DEENERGIZED PRIMARY DOWN/TRANSFORMER DAMAGE: SECONDARY/SERVICE DOWN: TREE WORK REQUIRED: 19

20 System Improvements Circuit boundary map enhancement 20

21 RJ1212 Circuit Boundary Map 21

22 Call Center & Telecommunications Additional tie trunk to IVR installed Q4 (23 more lines) Additional Call Reps available Mutual Assistance-21 st Century IVR Optimization 22

23 Questions??