COMED S CATASTROPHIC STORM PLANS

Transcription

1 COMED S CATASTROPHIC STORM PLANS MEA Electric Operations Conference May 13, 2015 Kimberly A. Smith Director, Emergency Preparedness, Distribution System Operations

2 MEET THE EXELON UTILITIES 2 Chicago, Illinois 3.8 million electric customers Service Territory: 11,300 square miles Peak Load (1) : 23,753 MW 2011 Rate Base: $8.6 billion Philadelphia, Pennsylvania Baltimore, Maryland 1.2 million electric customers 0.7 million gas customers Service Territory: 2,300 square miles Peak Load (1) : 7,198 MW 2011 Rate Base: $4.1 billion 1.6 million electric customers 0.5 million gas customers Service Territory: 2,100 square miles Peak Load (1) : 8,932 MW 2011 Rate Base: $4.9 billion (1) Peak load represents all-time peak load. 2 2

3 COMED OVERVIEW ComEd service territory covers over 11,000 square miles in northern Illinois including the Chicago metropolitan area ComEd is committed to safely delivering reliable electricity throughout the more than 400 municipalities and 25 counties and serves 3.8 million customers which includes the city of Chicago Chicago Chicago ComEd Facts: All-time highest System Summer Peak - 23,753 MW on July 20, 2011 Substations over 2,600 Distribution Circuits over 5,400 Overhead Line Miles* - over 44,400 Underground Cable Miles* over 55,000 Poles over 1 Million * Includes service & secondary conductors System Statistics: 3.8 Million Customers 70% IL Population 3 3

4 STORM IMPROVEMENTS TASK FORCE PHASE 4 Total Teams 7 Primary Teams 11 Continuous Improvement Teams Total Improvements ~47 by Primary Teams ~53 by Continuous Improvement Teams Highlights Enhanced focus around public, contractor and ComEd Safety Streamlined processes and reporting to improve Wire Watching Instituted formal processes around Gray Sky Events Improved Outage Communications through creation of a phased in approach Pilot executed to identify a Damage Assessment application solution Increased oversight on our Mutual Assistance crews to drive productivity Change Management/Business Readiness 4 System Incident Commander (SIC) Peer Group Meetings Summer Readiness Exercises Specific Role Training February thru May Classroom and information sessions conducted by role Labor Discussions held Role Checklists / Procedures revised Simple reference documents key changes 4

5 OPERATIONAL EXERCISES Feeder Task Force Exercise ComEd, BGE and PECO conducted an exercise in Chicago on March 31 - April 2 with a Feeder Task Force team and Emergency Preparedness Support personnel representing each company Emergency Preparedness Executive Storm Response Symposium ComEd & EEI co-hosting May event in Chicago with company leaders from 15 companies Discuss optimal approaches for major incident response/recovery and share best practices Additional Storm Preparedness Drills/Exercises: Summer Readiness Joint Operation Centers (JOC) EU National Response Event (NRE) Winter Readiness Statewide Exercise Scheduled for June 19 Focus will be on Energy, Water, Communications and Transportation sectors Scenario: Heat wave followed by many tornadoes across state of Illinois Objectives include Responder Health/Safety, Communications, EOC Management, Critical Logistics and Distribution, and Restoration of Lifelines Partnering with Ameren-Illinois, IEMA, and Cook County DHSEM with participation from American Red Cross, BP, Caterpillar, Comcast, DuPage County OHSEM, FEMA Region V, Metropolitan Water Reclamation District, Sears, Sprint, Walgreens, Will County EMA, etc. 5

6 EMERGENCY RESPONSE VEHICLES New Mobile Command Unit to our fleet of Mobile Command Centers Rapid response deployment More efficient deployment for Mutual Assistance Can be set up in any type of terrain Utilized primarily for dispatching functions and Incident Command Can be used for several type of incidents including Feeder Restoration teams, significant damage to critical infrastructure or facility, serious injury or fatality or substation events The ComEd Community Care Van will help support customers by providing mobile hotspots, mobile device charging stations, access to outage information via the ComEd Outage map, water/ice and direct access to ComEd resources 6

7 COMMUNICATING WITH OUR CUSTOMERS Estimated Time of Restoration (ETR) Strategy Communication strategy tailored to size, type, and phase of the event Call Center On-boarding underway for 112 temp Customer Service Representatives to accommodate summer storm call volumes Two separate facilities for back-up during Business Continuity events Reaching Customers through Technology Outage status and probable cause available through all self-service channels Ability for customers to report outages without logging into ComEd.com no userid or password required Redesigned mobile site includes access to Storm Center Mobile App In 2014, customers completed over 3.3 million transactions Outage Communications Community Care Crews available for deployment during events Outage Alert - Over 197,000 customers are subscribed for outage alert text messaging Redesigned messaging to be more detailed and customer focused Upgraded Municipal Portal; more user friendly and mobile-capable Customer Service Representative ComEd App 7 ComEd Outage Map

8 MUTUAL ASSISTANCE Mutual Assistance Participant in Edison Electric Institute (EEI) National Response Event process designed to improve sharing of resources among utilities for a major, national event (i.e. Hurricane Sandy) Active member in three Regional Mutual Assistance Groups: Great Lakes (14 members), Midwest (32 members), and Southeastern Electric Exchange (53 members) Expanded Base Camp locations for effective, efficient in-processing and assignment of work for mutual assistance crews nearby storm damage Participant in EEI Spare Transformer Equipment Program (STEP) to meet critical equipment demand during Department of Homeland Security Events June 30, 2014 Storm Restoration Base Camp - Joliet Junior College 8

9 9 QUESTIONS?