ICT Infrastructure for Digital Government Services. GovTech-Government Infrastructure Group (GIG)

Transcription

1 ICT Infrastructure for Digital Government Services GovTech-Government Infrastructure Group (GIG)

2 AGENDA 1. Government Infrastructure Group 2. Our Approach 3. Product 4. Product Mindset 5. WOG ICT Infrastructure 6. Managed Hosting Infrastructure 7. Questions and Answers Copyright of GovTech Not to be reproduced unless with explicit consent by GovTech.

3 Government Infrastructure Group Government Infrastructure Group (GIG) strategise and deliver whole-of-government (WOG) infrastructure products and services and is the Centre of Excellence for Infrastructure for the Government GIG manage a number of Product Families including: WOG ICT Infrastructure Provides ICT infrastructure and services to be used by all public service officers Managed Hosting Infrastructure Provides secure and resilient hosting infrastructure for Agencies to host systems, includes Government Data Centres and various Cloud Infrastructures 3

4 Our Approach Government owns and manages key infrastructure services Core services are managed centrally Modular Architecture Build strategic capabilities within Government 4

5 WOG ICT Infrastructure Value To the Government Cost Effectiveness through Demand Aggregation Retain decision rights on owned central infrastructure, to enhance and refresh Business Continuity Assurances Visibility and enforcement of baseline security across Agencies To the Agencies Leverage on centralized standard ICT platforms Enhance productivity of public officers Compliance to security policies Improve efficiency of business operations & reduces procurement effort Some choices and autonomy to define and determine local ICT services 5

6 Product WOG ICT Infrastructure is managed as a product rather than as a project 6

7 Value of a Product Mindset Focus on Outcome rather than Output Requires understanding of the user segment Instill a long term focus for greater ownership and accountability Enable product roadmap planning to maximise business value, customer satisfaction Necessitates strategies to ensure adoption Emphasises continuous enhancements to stay relevance Ensures business and operation models developed are financial viable/ sustainable 7

8 WOG ICT Infrastructure

9 WOG ICT Infrastructure Central Infrastructure..etc Operation Centre Servers WAN Identity & Access Standard Build and Software Distribution Central Services..etc Messaging and Collaboration Remote Access Mobile Device Management End Point Protection Self-Help Portal Agency Services Equipment Bulk Tenders..etc Agency Facilities Management (includes service desk/field support) PC Bulk Tenders Network Bulk Tender Server Storage Bulk Tender 9

10 AFM Support Model SG-Mail Helpdesk SG-VPN Helpdesk Agency Application Helpdesk Agency Infrastructure Helpdesk Level 3 Support, 3 rd Helpdesks or Product Principals AFM Level 2 Support On-site and remote desktop support AFM Helpdesk AFM Level 1 Support 1 st level Incidents handling Diagnosis & resolution Agency End User Agency End User Agency End User Agency End User 10

11 Benefits VISIBILITY INTEROPERABILITY SECURITY RESILIENCY Examples Examples Examples Examples Software & Versions Deployed at Agencies Patch Status Management Single User Login Common Productivity Tools used across all Agencies New services can be deployed quickly Baseline Security enforced across all Agencies Swift Deployment of Security Policy across all Agencies High Resiliency Infrastructure for all Agencies Central monitoring of critical services and incidents responded promptly 11

12 Managed Hosting Infrastructure

13 Managed Hosting Infrastructure To provide secure and resilient hosting infrastructure that meet the Security requirement of the Government MHI provides data centres services for Agencies to host their servers and provide cloud infrastructure services for Agencies to provide services to the citizens, corporate entities and public service officers 13

14 Key Components DATA CENTRES CENTRAL FACILITY MANAGEMENT CLOUD INFRASTRUCTURE TENANT FACILITY MANAGEMENT SERVICES Data centre space for physical hosting of Agencies system Backbone Infrastructure, network connectivity and shared services Virtualized hosting infrastructure for Agencies Infrastructure management services for Agencies system 14

15 Benefits RESILIENCY & HIGH AVAILABILITY SECURITY & COMPLIANCE SINGLE INTERFACE FOR SUPPORT SCALABILITY & AGILITY COST EFFECTIVE Agencies Business Continuity Data Security Reduced Admin Burden Agility to Meet Demand Minimise upfront Investment Examples Options for Active-Active for Application resiliency Disaster Avoidance Services Examples Facilities, Operational Processes Data Encryption Monitoring Examples Single support for all issues and requests Examples Self provisioning Automated Resource Scaling Examples Network infrastructure in place Usage based 15

16 Managed Hosting Infrastructure Support Structure Primary Command HQ ATFM 1 ATFM 2 ATFM 3 Secondary Command HQ Primary Command HQ Secondary Command HQ Primary Command HQ Secondary Command HQ Network Operations Centre Network Network Operations Centre Infrastructure Operations Command Data Centre Data Centre

17 Questions and Answers

18 Thank You Copyright of GovTech Not to be reproduced unless with explicit consent by GovTech.