Building Connection to Public Utility Network

Transcription

1 Building Connection to Public Utility Network 1. THE STORY OF CONNECTING A BUILDING TO THE PUBLIC UTILITY NETWORK Utility companies supply their customers (everyone who lives in a house or flat) with power, gas or water. To achieve this they have to connect new houses to their grid. In the past either house owners or more often local electricians who at the end also performed the electric installation inside the house ordered this. building connections. This was done either by calling the utility company or by downloading word or pdf docs, filled them and send them via or post. Both solutions were people intensive and error-prone at both sides, the electrician and the utility company. In the case of phoning the utility company had to provide experts that were blocked for other work during the phone calls. In the case of using documents they often missed necessary data, the data was not clear or the handwritten text was unreadable. We here write an App that gives the electrician the possibility to fill out an online request. The data is already validated as much as possible during completion of the form. Furthermore the app supports the requester by providing some suggestions for several input fields.

2 2. CREATE A PERSONA USING A TEMPLATE Peter have less office work and more time on the building site 0 years old Owner of a small electrician company staffs Electrician - Plan and execute the electric installation in buildings - Plan and execute the electric connection between buildings and grid - Consult my customers (house owners) regarding electric installations. - Plan the work assignment of my employees. - Sell electric installation equipment in my little local shop - Fulfill high quality electric installations - Fulfill my work at the building sites in time - Aquire new customer orders - Retain good staff - I need an online app to submit the grid connection requests for my customers - I need a collaboration platform for discussions regarding this requests cause I m mostly online in the evenings (s. below for more) - Too much office work - Submission of grid connection requests to utility companies takes too long and is too error-prone. - Too many technical inquiries from utility companies. - Building owners - Utility companies clerks Needs: I need an online app to submit the grid connection requests for my customers I need a collaboration platform for discussions regarding this requests cause I m mostly online in the evenings when the clerks from the utility companies are not in the office. I need these tools as mobile tools for usage on my smartphone (at work) and my tablet (from home in the evening).

3 3. USER EXPERIENCE JOURNEY Connecting a Building to public utility network User Experience Journey Current User Experience Journey Duration of the Journey: appr. 1h / 2 requests Mindset What is on the Persona s mind while taking the actions of their journey? How do they feel each step of the journey? Fine, I finished my daily work on the building site Let s drive quickly back to the office and do the office work " Shit, the utility company has already finished office hours # No phone call " Let s download submission form for connection requests Let s fill in the forms quickly Hmm what to fill in here? Just fill in anything. They will call me if something s wrong Send the forms via . Closing time. That was a long day. Actions What actions and activities does the Persona take while going thru the journey to achieve their goal? Touch points What touch points does the Persona have? (Tools, channels, devices, conversations, and so on.) Drive to the office Transportation Try to phone the utility company. $% Start computer Find download page for forms Download form for connection request Open MS-Word Fill in data into MS-Word forms Open client Send each form with a separate to utility company Addressbook Website Utility company MS-Word client Printer (in case of Telephone using post mail) Computer Save the forms in a local project folder 201 SAP SE or an SAP affiliate company. All rights reserved. Public 2 4. PROTOTYPE CREATED WITH FIORI PROTOTYPING KIT IN POWERPOINT 4.1 Starting Point in Fiori Launchpad ( My building connection requests is the app we implement here) " " " User(Name( " Building connections My building connection requests Building(connec,ons(I(have( requested(at(the(u,lity( company( " 12 Requests My building connection orders Building(connec,ons(I(was( ordered(for(by(the(u,lity( company( " 4 Orders Network construction My Orders My service measurements My material measurements My ToDo list Measurement(orders(I(have( to(process( 48.2 Tsd 6 USD " 1 Request " Orders

4 4.2. MainView (Master-Detail-View), Building Owner: Street and Number: Zipcode and City: District: Initial Operation Date: Comments: 2 Building Owner & general Information York Mr. & Ms. Smith California 06/1/1 Building Owner is living in the neighbourhood at the moment. So he/she can be at the building site within minutes for potential on-site inspections. Please contact me the requestor and electrician for phone number. 4.3 Tabs on the Detail View, Waterhouse Electrics Street and Number: Peerwater Bridge 22 Zipcode and City: Telephone: Mobile: / / peter.waterhouse@waterhouse.com Company Name: York Street and Number: Zipcode and City: Contact Person: Department: York American Utilites California Inc. Martin-Luther-King Road San Francisco Mary Jones Private Building Connection 0 / Mobile: 0172 / mary.jones@american-utilities.com This tab will automatically be filled when utility company changes status to In Process. It then assigns a municipal Utilities subsidiary 3 " 0/12/201 by Peter Waterhouse Location Plan.jpg Calculated Measurement.xls 0/12/201 by Peter Waterhouse Attachments (3) Detailed Location Description.txt 0/12/201 by Peter Waterhouse, 2 Telephone: Municipal Utilities, Company Name: 2 Requester / electrician York " York ", " 3 Communication protocol () " Mary Jones added an document. at 12:6 AM Added a template for detailed location map. " Mary Jones. more details at 12:6 AM Mary Jones requested a detailed location map from Mr. Waterhouse. " Status changed to. at 11:32 AM Your contact person at American Utilities Inc. is Mary Jones. She will check the request for completeness now.

5 . SCREENSHOTS FROM THE APP.1. Desktop Views. 2. Tablet Views

6 . 3. Smartphone Views