Online Trading User s Manual

Transcription

1 Online Trading User s Manual December 2018 Version 3.2 SICO Financial Brokerage L.L.C Important Notice: This manual has been prepared only to assist the client how to interact with the Online Trading portal of the SICO Financial Brokerage L.L.C and the company bears no responsibility for any losses or damage caused by misunderstanding/misusing the instructions herein

2 Contents 1. Introduction 2. Obtaining an Online Trading account 3. Technical requirements 4. Applied security measures 5. Accessing the service 6. Using the service 7. Resetting Online Trading Password and Unlocking the Account

3 Introduction Online Trading is a convenient way for the individual investor to trade online because the trading portal is easily accessible wherever he or she is connected to the Internet. SICO Financial Brokerage L.L.C and in striving to provide our clients with a unique online trading experience provides this Online Trading service that features quick and flexible interaction and at the same time considering the highest security and privacy measures. For more information, please contact customer service on or info@sicouae.com. Obtaining an Online Trading account The client should attend in person to the premises of SICO Financial Brokerage L.L.C to open and sign his Account Opening Forms providing the required documents and can apply for his Online Trading account. Technical requirements To use the service in its best performance, the following minimum requirements should be met: IBM-compatible PC with Pentium 4 processor (or equivalent) with 2GB RAM Windows XP, Vista, 7, 8, 8.1 or 10 Internet Explorer 8 or higher Or most recent version of Google Chrome browser Applied security measures As your Internet browsing is currently surrounded with a huge number of risks that threaten your transactions privacy and integrity specially those financial ones which might cause magnificent losses, SICO Financial Brokerage L.L.C has applied a lot of measures to protect their valuable clients during their Online Trading sessions. Some of these measures are the following: Using easy-to-detect password is not allowed Logon process to the client profile cannot be completed unless he/she enter a digital PIN code sent to the client s registered mobile number with SICO Financial Brokerage L.L.C. This PIN code is valid for one login only and is changed after one use regardless log in was successful or not

4 Browsing session expires automatically after a specific idle time. User cannot use back button to revert to the profile page without re-entering the credentials once again in addition to a new PIN code. Accessing the service You can access the service through one of two ways: 1. Clicking the service link on the SICO Financial Brokerage L.L.C website main page: 2. Directly visit the service Web Portal:

5 Using the service After applying for the Online Trading service, an Online Trading account is created for the client whereupon: 1. An is sent to the registered address with the company containing the username 2. A second is sent to the registered address with the company containing an initial password. 3. Once the client logs in using the above credentials successfully, he will be transferred to the PIN code page.

6 4. SMS message is sent to the registered mobile number with the company containing the PIN code. 5. Once the PIN code is entered correctly and to preserve his/her privacy, the client will be forwarded to the Change Password page to change the initial password and select a new one. 6. The initial password provided should be used as the Current Password. 7. The new password should meet the requirements shown in the above snapshot. 8. Client should re-enter the new password in the Confirm New Password box 9. After changing the password successfully, the client will be returned to Login Page. 10. The client can now use his username and new password until the password validity reaches its expiry date (currently 40 days) then, he/she should change his password again. 11. Once logged in to the service portal using his credentials successfully, the client will be forwarded to the PIN code page. 12. The client will receive SMS on his registered mobile number with the company containing the PIN code and once he enters the code correctly, he/she will get his Online Trading profile page.

7 Create your personal profile: Start by creating your personal profile by clicking the + sign beside the Profile drop down list. After creating your personal profile, you can easily use the below menus: Market Info Account Workspace Operations Market Info Sub-menus are available for market information and account details allowing you to create your own workspace. Using the above, you can create your workspace in a way that is convenient for you

8 Market Watch: shows all the market information details. Upon the first use after creating your new profile, the Market Watch window shows with no content. You can modify the Market Watch screen to show or hide the required security or the columns using the menu on the left side of the screen.

9 Select the desired exchange from the market drop-down menu then double-click on the security you need to add (or delete) to (from) your Market Watch screen or click Add All button to add all the security in the selected market (or click Clear Market to delete all securities in the selected market) and click Finish to save your selection. Index screen: Other sub menus include: - Top Gainers : shows the top gaining securities - Top Losers : shows the top losing securities - Top by Volume : shows the securities with the highest traded volume - Top by Value : shows the securities with the highest traded value

10 Moreover, there is a screen to show the market summary including market movements and number of trades in addition to trading volume and total indexes Order Entry You can enter your Buy/Sell orders by clicking Account then Order Entry then, select the required security, enter the order details then click Send to the Market. Alternatively, to place the order click on the security name in your Market Watch screen and select Buy or Sell.

11 Account The Account screen shows all the information: Order Entry, Order Book, Trade Book, Financial Status, Statement, Portfolio, and Client Information You can create your own space using the above options Order Entry screen contains the below details: Market : shows the available markets to trade on Account No. : shows your available account to trade with Qty : to enter the number of shares to trade Price : to enter the trade price you want to place your order at Type : to select either it is Buy or Sell order TIF (Time in Force) : to select the order validity One Day: keeps the order valid till the end of the day s trading session. No notification is sent to the client upon expiry of the order by the end of the day Good until Date: keeps the order valid until the date specified. No notification is sent to the client upon expiry of the order by the date specified In case no date specified, the order will be considered to be One Day order Good Till Week: keeps the order valid till the end of the last day s trading session of this week No notification is sent to the client upon expiry of the order by the end of such day

12 Good Till Month: keeps the order valid till the end of the last day s trading session of this month Fill Or Kill Fill And Kill No notification is sent to the client upon expiry of the order by the end of such day : the order to be fully executed one tranche (no partial fills) or to be cancelled : once the order has been partially filled, the rest of the order quantity is to be cancelled. Otherwise, if it is available, the order can be fully executed (without any partial fills) Order Book : shows all the placed orders either executed or not in addition to the rejected ones. You can get your all orders and export them to Microsoft Excel or PDF file Trade Book : shows all executed orders either fully (Fully Filled) or partially (Partially Filled) You can get your executed orders and export them to Microsoft Excel or PDF file

13 Financial Status : shows the trading statement and Buying Power. This screen shows as below Statement : shows all the financial transactions related to your account (debit/credit) and shows as below: Portfolio : shows the owned shares in the client s account and the details of each security.

14 Saving your settings It is recommended to save your settings once again to get your profile next time as you have left it the last session. This can be done by clicking Workspace then Save Change your password You can change your password by clicking Operations the Password You will be forwarded the Change Password page you used the first time you used your credentials

15 Language "عربي" You can change the interface language from English to Arabic by clicking Operations then Logging Out Upon leaving the session, it is recommended to save your profile settings again as mentioned above and for security best practices, to log off by clicking Log Out Resetting Online Trading Password and Unlocking the Account In case you forget your password, or incorrectly entered your password 4 times (which locks your account), you have to call the Online Trading customer service (on ) to reset your password or unlock your account