The RA Role with Maintenance Direct/SchoolDude How to Log-in (for first time users) Direction on how to Enter a Request What happens after Work Order

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Oscar Marshall
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Request What happens after Work Order submission?

2 The RA Role with Maintenance Direct/SchoolDude How to Log-in (for first time users) Direction on how to Enter a Request What happens after Work Order submission? Examples of Vague Work Order Requests What NOT to Submit Work Orders for

3 YOUR ROLE Identifying Maintenance Issues: Before Move-In Rounds of your floor and building During your desk shifts While on-call as an emergency responder Submitting those work orders ASAP! Educate your residents on submitting clear Work Orders Follow Up with your Residents about their maintenance concerns Positive Customer Service ensures Satisfaction!

4 EMPOWER YOUR RESIDENTS Putting in a work order is an important skill for residents to learn! (Remember, once they learn how to submit them on their own, they ll probably stop asking you to do it for them!) Teach them how to log onto Maintenance Direct Teach them how to write detailed Work Orders! Answer the Where? What? How? types of questions If you or your residents have never put in a Work Order, follow the directions on the following slides.

1. Enter the organization number (175578506) if asked for it. If not asked, proceed to #2. 2.

6 1. Enter the organization number ( ) if asked for it. If not asked, proceed to #2. 2. Enter your address and click submit. 3. Enter your last name and click submit. 4. Enter your first name and click submit (phone number, etc. are optional).

7 Click on the drop-down menu and highlight a location where the work needs to occur. Follow the same steps for building and area (if selections are available). Type in your room #. Select the type of work that needs to be done using the icons. Type in your description of the problem. Type in the best time for a staff member to come by (if prompted). Click on the drop-down menu and select a purpose code (if prompted). Enter a request date for completion (if prompted). Use the calendar or type in a date (ex. 12/06/04). Type in the following password: reslife Click submit. Your work order will now be inputed and you will be directed back to the My Request tab.

8 Review Your Request Use the My Request tab to view up-to-date information including work order status, job number and notes. Search for a work order request by typing in a key word in the Search box and clicking GO. This will pull up any of your requests with that word in it. (ex: keys would pull up any request dealing with keys). Click on the Work Request tab to input a new request.

9 There are several elements to ensure that issues are addressed in a timely fashion Submit the Work Order in a timely manner after you are encounter the issue Be sure to include specific and relevant details in the Work Order Choose the correct Craft selection Examples: A room door that does not close/latch should be Doors and Hardware A broken A/C unit that is leaking should be Air Conditioning A key that is stuck or broken in the lock should be Keys and Locks

10 Try not to put in Duplicate Work Orders repeatedly For instance if the original work order still has an active status (such as it is a New Request, Work In Progress, etc.), do not put another work order in Follow Ups Work Orders should be put in if the issue is persistent and continues after a work order is marked as closed.

11 Leak in rest room. (what, where). Light out in hallway (where? Floor, wing, approximate location) Sink stopped up (where? which sink?) Replace ceiling tile (where?) No hot water (which shower, which room) No water pressure (which shower, which room) Door sticks (which door? hallway door, bathroom, closet) A/C not working too hot or too cold (which room) Shower heads are loose and leak water (which bathroom, which shower, does it leak all the time) Fire alarm in hallway loose on 2nd floor (which room number is it close to) Toilet leaking / stopped up (which bathroom, which toilet, is the leak continuous or only when flushed?)

12 Cable TV issues Call Grande Communications. For assistance regarding cable TV, contact Grande's help line: CATS (2287) Telephone & Ethernet itac ( ITAC or ) Student card access doesn t work RA sends to RD with student ID#

Go to http://www.tr.txstate.edu/getconnected/phoneservices/phone-datarequests.

13 Go to Scroll down to Telephone or Data Repairs (residence hall only) and click the link [example: see photo to left]

14 After logging in online, fill out the from. In areas where it asks for RA phone number and room phone number, please use the phone number for your hall s front desk.

Section I: Submitting a Request

UW-Whitewater Work Request Web Interface Section I: Submitting a Request You can access the website at: https://fpmtma.uww.edu:444/home.html Select Submit Request from the menu option on the left side