Control Panel-Company Admin Guide

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Bertram Wheeler
5 years ago
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1 Table of Contents Company DNS Entries... 2 OWA Address... 2 Portal Access:... 3 Adding New Users / Resources... 3 Assign Services to New Users... 4 Resetting a Password... 7 Adding a Domain to your Company... 8 Adding a Distribution List:... 9 How to Forward an address: Page 1 of 14

2 *** This document is meant for company admins who have elevated rights to perform all functions in the portal *** Company DNS Entries: The following table documents the correct DNS settings for Fusion Type Name Address Priority/Weight MX Yourdomain.com cluster10.us.messagelabs.com 10 MX Yourdomain.com cluster10a.us.messagelabs.com 20 FusionValidate NA TXT Yourdomain.com Add: include:spf.messagelabs.com New: v=spf1 spf.messagelabs.com ~all NA CNAME autodiscover autodiscover.h02.fusion .net NA Notes: TXT record FusionValidate is case sensitive and must be in place before mail will flow. This is used to validate domain ownership by our Antivirus services TTL should be set to 5 minutes or 300 seconds to allow for quicker propagation to the internet. OWA Address: You can access your online using a web browser. (Outlook Web Application) Use the following URL: Page 2 of 14

Portal Access: You can access your control panel by using your email address and password: https://cp.fusionconnect.

3 Portal Access: You can access your control panel by using your address and password: Once logged into the portal, you will see the following, this is the home page with access to all of the company settings: Adding New Users / Resources: There should always be one user present in the new company. This is the admin account that was setup when the company was initially created. In order to add a new address you must first add a new user. For a new user, make sure the Users section is highlighted and click Add Page 3 of 14

4 The options are displayed for the user account. Fill in all required fields (*) along with the Challenge Response section. *** Please note, you can use the Challenge Message/Response section to allow users to reset their passwords when logging into the control panel. Click out of the last field so the Save button is enabled. Click Save to create the user account. Once the cursor is no longer active in the Challenge Response field, the Save button is enabled Assign Services to New Users: Page 4 of 14

Once the user account is created, you can assign services such as a Complete or Basic mailbox and Symnatec Email Security by

5 Once the user account is created, you can assign services such as a Complete or Basic mailbox and Symnatec Security by clicking the username and selecting Service Management: Click Add to view Available Services: Click the Service to add Page 5 of 14

Under Available Services Click Symantec.

6 Click Save to add the service to the user: Once the mailbox service is added, go back to Service Management and click Add to add SymantecCloud to the user. Under Available Services Click Symantec.Cloud Security: Click Save: Page 6 of 14

The mailbox type and email security services are now displayed for the user under Service Management: Resetting a Password: To

7 The mailbox type and security services are now displayed for the user under Service Management: Resetting a Password: To reset a user s password through the control panel, go to the user and click Security. Once there, click Change Password. Page 7 of 14

8 Adding a Domain to your Company: To add an additional domain to your company, click Domains and click Add: Type the domain name (Exchange should be enabled) and click Save: Once the cursor is no longer active in the Domain Name field, the Save button is enabled Page 8 of 14

9 Adding a Distribution List: To add a distribution list to a company, from the company homepage, click Groups: Click Add: Click Distribution List: Page 9 of 14

Type the distribution list Name and Email address.

10 Type the distribution list Name and address. You can also select options and an owner as applicable: To add members to the distribution list, click group Ownership: Click Group Members: Page 10 of 14

11 Click Add: Select users and click Save: Page 11 of 14

12 How to Forward an address: From the Company level, select the user to forward: Select Service Management: Select Exchange2016: Page 12 of 14

13 Click Forwarding Address: Click Forwarding Address: Select the Contact(s) to forward to and click Select: Page 13 of 14

14 The address is forwarded: Page 14 of 14

Exchange 2013 Provisioning

Exchange 2013 Provisioning Contents Creating Client Account... 2 Step 1 of 5 - Select Account Type... 2 Step 2 of 5 Add New Customer... 3 Step 3 of 5 - Specify Additional Information... 4 Step 4 of 5 Add