English for International Business Communication

Transcription

1 Registration Procedures INDIVIDUAL PARTICIPATION On-line: You can enroll by clicking the Buy Online tab at the top of the course description page. You will be asked to login to proceed. You need a valid credit card (MasterCard or Visa) to be able to register this way. Please note that the on-line registration system cannot estimate any installments. An automatic confirmation will be sent if the transaction is successful. Your receipt will be given to you on the first day of the program. On-site: You can register at the Registrar s Office, Monday through Friday, 9:00-20:00, by providing a complete registration form and paying in one of the following ways: a) cash: You must pay at least 300. You need to pay the remainder by November 27, 2013 b) credit card: the full fee will be charged to your credit card and interest free installments will be arranged if your credit card is eligible. Tuition fees are not subject to VAT. PARTICIPATION THROUGH YOUR EMPLOYER On-line: You can register your employees by clicking the Buy Online tab at the top of the course description page. You will be asked to login to proceed. Please type the employee s details as well as the invoice details, exactly as they should appear on the invoice. You will need a valid credit card (MasterCard or Visa) to be able to pay the tuition fees. An automatic confirmation will be sent if the transaction is successful. Please note that the on-line registration system cannot estimate any discounts, so if you wish to register 3 or more employees in the program, and thus be entitled to the 10% discount, you are strongly encouraged to use the off-line registration option. Off-line: To enroll your company s employees you need to fax us a complete registration form. Please type the invoice details in Greek, exactly as they should appear on your company s invoice. The full program fee must be deposited in one of the HAU bank accounts that are listed on the registration form. A copy of the bank slip should accompany your registration form if you choose this payment method. Tuition fees are not subject to VAT. The Hellenic American Union will not accept any registration form that is not signed by the employer or the person responsible for training. Employers who enroll 3 or more employees in the seminar gain a 10% total discount. If you wish to take advantage of the LAEK subsidy please check the relevant box and we will you all the necessary information. Attn: Georgia Dede Fax No: Registration Form I wish to enroll for the following class: 9/10/ /12/2013, Monday and Wednesday, 18:00-21:00 15/10/ /12/2013, Tuesday and Thursday, 19:00-22:00 PARTICIPANT S DETAILS Last Name: English for International Business Communication First Name: Position/Status: Company: Home Address: Postal Code: Mobile Phone: Address: I wish to receive information by the Hellenic American Union via mail or Your survival kit for business interaction INVOICE DETAILS Company Name: Type of Business: Company Address: Postal Code/City: Phone/Fax: Tax Number: Tax Office: LAEK Subsidy YES NO the hellenic american union bank account Emporiki: (IBAN GR ) Eurobank: (IBAN GR ) CANCELLATION POLICY Participants cancellations must be made in writing at least 15 working days before the start of the program to be eligible for refund. Thereafter, no refunds will be given. The Hellenic American Union reserves the right to change or cancel any of its published programs due to unforeseen circumstances. A full refund is given to people who have registered. I / we understand and accept the registration and cancellation policies. Name/Signature:. Date:.. hellenic american union Massalias 22, Athens, T.: , F.: hau@hau.gr,

2 This interactive, 60-hour program helps you develop confidence and sophistication in the use of English when dealing with various situations in the work place and interacting with native and non native speakers. During the program you will be exposed to authentic language through case studies, and you will take part in simulations, role-plays and conversations. Emphasis is put on verbal communication and cross cultural issues. You will have no homework. All activities are performed in class. The program is taught in small groups of up to 13 people. You need to already have an intermediate command of the English language (Lower level) to be able to participate. So far more than 360 professionals have successfully completed the program. Content Interacting face-to-face Making the right first impression Introducing oneself and others (personal details, job, responsibilities) Welcoming visitors Making small talk Keeping the conversation going Interacting with others in a social context Socializing with confidence Cross cultural issues and misunderstandings Avoiding faux pas Inviting, accepting or declining invitations Using humor and anecdotes Dealing with difficult clients Being diplomatic Problem solving Calming down hostile customers Writing business correspondence Writing and replying to inquiries and complaints Writing faxes and memos Drafting reports, proposals and plans CVs, resumes and cover letters tips and netiquette Getting to the point Indicating attitude Contrasting and linking ideas Using formal or informal language Using passive or active voice appropriately Expressing negative ideas Editing Punctuation Communicating over the phone Asking for and giving information Preparing to make a call Receiving calls Teleconferencing Taking and leaving a message Arranging appointments Overcoming the secretarial barrier Problem solving and dealing with complaints on the phone

3 Useful information Timetable: 9/10/ /12/2013 Monday and Wednesday, 18:00-21:00 15/10/ /12/2013 Tuesday and Thursday, 19:00-22:00 Fees: 600 Giving presentations Presentation technique Discussing products, brands and the marketing mix Using visual aids and talking about the content of visual aids Listing information Linking ideas and sequencing Summarizing and concluding Ending a presentation Handling questions and discussions Handling business meetings Establishing the purpose of the meeting The language of decision making Stating and asking for opinions, being persuasive Interrupting and handling interruptions Asking for and giving clarifications Delaying decisions Keeping minutes Negotiating and making agreements Types of negotiations Making an opening statement Bargaining and making concessions Accepting and confirming or rejecting an offer Summarizing and ending the negotiation Michael Robbs The Instructor Michael Robbs holds a BA in Interdisciplinary Human Studies from University of Bradford, UK, and an MA in Teaching English as a Foreign Language from St. Michael s College, USA. Mr Robbs is also a teacher trainer. He has been teaching English for business purposes, as well as communication courses, on site, on line, and in-house, at the Hellenic American Union for the past 14 years. He has won international awards for excellence in teaching. His long experience, direct teaching approach, creativity and devotion to the success of his students can guarantee an effective and pleasant learning experience.

4 Business English for your company More than 1100 hours of specialized Business English programs have been designed in consultation with employers and have been delivered in-house on their premises. The key to such customized programs is a clear understanding of the language needs of the company s group of participants, as well as the company s objectives for conducting this training. We therefore create a program that is relevant, useful and applicable to the participants daily activities. Industries we have designed and conducted customized Business English courses so far include: Food & Beverage, Embassies/Diplomats, Maritime, Aviation, Construction, Business Consultants, Insurance, Cosmetics. Certify your Business English level with TOEIC The Test of English for International Communication (TOEIC ) is a multiple-choice examination designed to measure how well you can communicate in English in a social or workplace situation. The test is administered on a weekly basis, while you receive your results 5 days after the test date and your Certificate a day later. The TOEIC test has been recognized and accredited by the Supreme Council for Civil Personnel Selection (ASEP). Please call or send an to toeic@hau.gr if you need more information on TOEIC test. What former students say about the program Very interesting, helpful, informative, creative, professional, enjoyable. Thank you. Marketing Department, Hellenic Shipping News It was one of the most interesting and exciting programs i ve ever attended. Internal Auditor, Ethini Asfalistiki After this course I feel more confident and safe with my English. HR, US Embassy Athens Very comprehensive and informative. Sales Manager, Neokem Very satisfying. Administrative Employee, Sidenor Very satisfying and well-structured. Quality Assurance Leader, P&G Do you want to know more? Please call or , or send an to training@hau.gr if you need more information of clarification.

5 Registration Procedures INDIVIDUAL PARTICIPATION On-line: You can enroll by clicking the Buy Online tab at the top of the course description page. You will be asked to login to proceed. You need a valid credit card (MasterCard or Visa) to be able to register this way. Please note that the on-line registration system cannot estimate any installments. An automatic confirmation will be sent if the transaction is successful. Your receipt will be given to you on the first day of the program. On-site: You can register at the Registrar s Office, Monday through Friday, 9:00-20:00, by providing a complete registration form and paying in one of the following ways: a) cash: You must pay at least 300. You need to pay the remainder by November 27, 2013 b) credit card: the full fee will be charged to your credit card and interest free installments will be arranged if your credit card is eligible. Tuition fees are not subject to VAT. PARTICIPATION THROUGH YOUR EMPLOYER On-line: You can register your employees by clicking the Buy Online tab at the top of the course description page. You will be asked to login to proceed. Please type the employee s details as well as the invoice details, exactly as they should appear on the invoice. You will need a valid credit card (MasterCard or Visa) to be able to pay the tuition fees. An automatic confirmation will be sent if the transaction is successful. Please note that the on-line registration system cannot estimate any discounts, so if you wish to register 3 or more employees in the program, and thus be entitled to the 10% discount, you are strongly encouraged to use the off-line registration option. Off-line: To enroll your company s employees you need to fax us a complete registration form. Please type the invoice details in Greek, exactly as they should appear on your company s invoice. The full program fee must be deposited in one of the HAU bank accounts that are listed on the registration form. A copy of the bank slip should accompany your registration form if you choose this payment method. Tuition fees are not subject to VAT. The Hellenic American Union will not accept any registration form that is not signed by the employer or the person responsible for training. Employers who enroll 3 or more employees in the seminar gain a 10% total discount. If you wish to take advantage of the LAEK subsidy please check the relevant box and we will you all the necessary information. Attn: Georgia Dede Fax No: Registration Form I wish to enroll for the following class: 9/10/ /12/2013, Monday and Wednesday, 18:00-21:00 15/10/ /12/2013, Tuesday and Thursday, 19:00-22:00 PARTICIPANT S DETAILS Last Name: English for International Business Communication First Name: Position/Status: Company: Home Address: Postal Code: Mobile Phone: Address: I wish to receive information by the Hellenic American Union via mail or Your survival kit for business interaction INVOICE DETAILS Company Name: Type of Business: Company Address: Postal Code/City: Phone/Fax: Tax Number: Tax Office: LAEK Subsidy YES NO the hellenic american union bank account Emporiki: (IBAN GR ) Eurobank: (IBAN GR ) CANCELLATION POLICY Participants cancellations must be made in writing at least 15 working days before the start of the program to be eligible for refund. Thereafter, no refunds will be given. The Hellenic American Union reserves the right to change or cancel any of its published programs due to unforeseen circumstances. A full refund is given to people who have registered. I / we understand and accept the registration and cancellation policies. Name/Signature:. Date:.. hellenic american union Massalias 22, Athens, T.: , F.: hau@hau.gr,

6 Registration Procedures INDIVIDUAL PARTICIPATION On-line: You can enroll by clicking the Buy Online tab at the top of the course description page. You will be asked to login to proceed. You need a valid credit card (MasterCard or Visa) to be able to register this way. Please note that the on-line registration system cannot estimate any installments. An automatic confirmation will be sent if the transaction is successful. Your receipt will be given to you on the first day of the program. On-site: You can register at the Registrar s Office, Monday through Friday, 9:00-20:00, by providing a complete registration form and paying in one of the following ways: a) cash: You must pay at least 300. You need to pay the remainder by November 27, 2013 b) credit card: the full fee will be charged to your credit card and interest free installments will be arranged if your credit card is eligible. Tuition fees are not subject to VAT. PARTICIPATION THROUGH YOUR EMPLOYER On-line: You can register your employees by clicking the Buy Online tab at the top of the course description page. You will be asked to login to proceed. Please type the employee s details as well as the invoice details, exactly as they should appear on the invoice. You will need a valid credit card (MasterCard or Visa) to be able to pay the tuition fees. An automatic confirmation will be sent if the transaction is successful. Please note that the on-line registration system cannot estimate any discounts, so if you wish to register 3 or more employees in the program, and thus be entitled to the 10% discount, you are strongly encouraged to use the off-line registration option. Off-line: To enroll your company s employees you need to fax us a complete registration form. Please type the invoice details in Greek, exactly as they should appear on your company s invoice. The full program fee must be deposited in one of the HAU bank accounts that are listed on the registration form. A copy of the bank slip should accompany your registration form if you choose this payment method. Tuition fees are not subject to VAT. The Hellenic American Union will not accept any registration form that is not signed by the employer or the person responsible for training. Employers who enroll 3 or more employees in the seminar gain a 10% total discount. If you wish to take advantage of the LAEK subsidy please check the relevant box and we will you all the necessary information. Attn: Georgia Dede Fax No: Registration Form I wish to enroll for the following class: 9/10/ /12/2013, Monday and Wednesday, 18:00-21:00 15/10/ /12/2013, Tuesday and Thursday, 19:00-22:00 PARTICIPANT S DETAILS Last Name: English for International Business Communication First Name: Position/Status: Company: Home Address: Postal Code: Mobile Phone: Address: I wish to receive information by the Hellenic American Union via mail or Your survival kit for business interaction INVOICE DETAILS Company Name: Type of Business: Company Address: Postal Code/City: Phone/Fax: Tax Number: Tax Office: LAEK Subsidy YES NO the hellenic american union bank account Emporiki: (IBAN GR ) Eurobank: (IBAN GR ) CANCELLATION POLICY Participants cancellations must be made in writing at least 15 working days before the start of the program to be eligible for refund. Thereafter, no refunds will be given. The Hellenic American Union reserves the right to change or cancel any of its published programs due to unforeseen circumstances. A full refund is given to people who have registered. I / we understand and accept the registration and cancellation policies. Name/Signature:. Date:.. hellenic american union Massalias 22, Athens, T.: , F.: hau@hau.gr,