e-field Part Return System User Guide & Examples

Transcription

1 e-field Part Return System User Guide & Examples Introduction 1. Login 2. Create new Return Part Log 3. Create Part Delivery Note (PDN) 4. Create FA request 5. Search FPR/PDN/FA 6. Help Only for Factory Usage 7. Status Tracking 8. Batch Processing Appendix Workflow of Handling Repair Parts

2 User Manual for ASM electronic Field Part Return (efpr) System efpr system is to allow visible tracking of field parts from Our Worldwide Regional Offices. Field Service Engineers or Manager can log into the system to report the failure symptoms of each failure part even it cannot be repaired. And they can get the update status for those repair parts. If any abnormality situation occurs, they can choose to request for Failure Analysis report. Reliability team or QA Team will take actions upon receiving the request. 1) Login efpr Website URL: eg user name: aaaex/amkylee Password: xxxxxx (Password used during system log in) If you have successfully logged on the webpage, you will see Fig 1

3 2) Create new Return Part Log Each defective part is required to create a Returned Part Log Click on header Return Part Log and click Create FPR

4 Machine general information: Customer name, overseas office, machine serial number and product group are the mandatory field which must be filled up otherwise, save is not applicable. If the machine serial number exists, the system will retrieve model of machine and product group automatically. - It is to show the example of machine serial number - If the model number is input correct, the product group will be retrieve from system automatically. Failure part inf ormation: Input part number, part serial number, failure date, part revision, part description, part module. Part description and failure date is the mandatory field. Part serial number and part revision: It is applicable only on PCB, bondhead, purchasing parts. (see attached photo) Part module it is defined the parts group, such as bondhead, slider, table, motor, driver, PCB, mocon. PN# Rev C-P1 Serial number Additional information: It is mainly for repair parts with customer PO and want to alert related parties for the repeated failure case. Local reference number: It is for customer s PO or local reference number for overseas office trace back. Charged item The repair part is under customer PO. Repeated failure number If the parts were found repeated failure by service engineers, we can put the no of repeated failure for the same parts. Failure mode information: Select whether part return is a spare parts item or not. If yes, input lifespan of part functioning on machine. Failure Symptoms: It is a mandatory field. Chinese character is also applicable. Request by: Select the requestor s name which is the corresponding field service engineers who report and return failure part. It is a mandatory field. Attachment: input the file description and browse file from selected path. Click upload button before save of Return Part Log

5 Part will be sent back to factory: Since some failure such as timing belt or motor, the parts cannot be repaired. It is not suggested to send back factory but we needed the failure information to do further analysis. Target completion date: It is input by repair centre. Requestor can review the repair status. If all the required data filled up, click on save button A pop out box will show an automatic generated FPR (Field Part Return) Tracking number when it is create successfully. Click on OK, another pop out box will appear which indicates notification send out to creator (Office admin/service engineer), requestor (service engineer). Example - notification of Field Parts Return If there is same part with similar information, we can click C opy to refer the FPR tracking number. We can modify the information and then click Save, the new FPR tracking number will be created.

6 3) Create Part Delivery Note (PDN) After creating Return Part Log for several parts, you can select those parts and send back to AAA by creating PDN. Click on Part Delivery Note from header Click create Select the shipment for the delivery mode. (a) Input the carrier eg: DHL/Fedex/EMS etc. Provide the shipment detail, shipment date and contact person Press Tick in the select column (b) a b Press Save, the PDN number will be created. If there is any change, you can edit the PDN. If all information is confirmed, press Submit and Print. A PDN note and all repair slips are printed out. Attach each repair slip or provide FPR tracking number to its parts before packing and shipped back to ATS. And notification will be sent out.

7 Example of PDN ASM Assembly Automation Ltd Kwai Chung Example of Repair Slip ASM Assembly Automation Ltd. Examples of Notification

8 4) Create FA request If any FA request, input FPR Tracking Number as it is a mandatory field. AAA needs to know which part is concern for FA Provide the reason of Failure Analysis Upload the file if any Provide the requestor s name before save. Press Save, notification will be sent to office manager for approval, If approved, the FA request will be sent to factory reliability centre for follow up.

9 5) Search FPR/PDN/FA Select and click on the type of Search you required on header menu. Press Download, the repair report will be save as a Excel Format Search using FPR tracking number or machine serial number or all. On the status column Created: FPR was created by field service engineers or Office Admin. Submitted: FPR was submitted and send back to factory. In Transit to related parties: Parts are on the way to responsible parts such as AAA Marketing, Reliability centre, AAA Repair Centre or STJ Repair Centre Completed by related parties: Parts are repaired or completed by related parts. 6) Help It can download User Manual in your desktop.

10 7) Status Tracking for AAA Once FPR is received by factory, it is required to confirm the receipt by each parties The status will be automatically updated once we have changed the Status Tracking Update

11 8) Batch processing Update Received Date If there is a batch of repair parts returned from overseas office, we can select the Batch Processing to update the status for related parties. The purpose is to save operation time. Part received or sent out Update Received Date our Update Sent Date You can put the FPR Tracking number, or model number or put the create date. The FPR number will be display. Select the appropriate FPR number and Tick the Confirm Rcv. (a) Press Save Received Date (b), the status will be changed The selected FPR are received by AAA Marketing b a

12 Update Sent Out If there is a batch of returned parts sent out to related parties, we can select Update Sent Out Repeated procedure of Update Receive Date Select the destinated Dept (a) Different group will have different destinated parties. Press Save Sent Date The status will be changed. a

13 Appendix Workflow of Handling Repair Part