Accessing FIPS (external access)

Transcription

1 (external access) Users will receive FIPS id & Password to access FIPS from SDS by . This will be a 2 stage process. Stage 1 - containing FIPS user id will be sent to you using address provided during the FIPS User Request process. Stage 2 - after a short period of time, containing FIPS password will be sent to you using address provided during the FIPS User Request process. To enhance system security, you will also be required to setup the Multi Factor Authentification (MFA) process when you first login to FIPS. You are required to add a telephone number and select a preferrred method of contact - call or text message. This information will be used to contact you each time you login to FIPS. IMPORTANT INFORMATION If you experience any problems with the process in this document or when logging on following initial setup, you can log a request with the NTP Hub using the FIPS Helpdesk form on Provider Central: Select FIPS User Access Request from the Request Type drop-down menu and provide full details. The NTP Hub will then either call you or escalate your request to the SDS EIS Helpdesk for resolution. Please be aware that operating hours for NTP Hub is 9am-5pm Monday-Friday. Accessing FIPS Open your browser and go to the FIPS URL: The following login screen will be displayed Enter your login and password as provided by SDS.

2 Multi Factor Authentification (MFA) Setup Upon successful logon a screen similar to below will be displayed. You are required to complete for Multi Factor Authetification (MFA). This is required to enhance system secuity. Click Set it up now Complete the dropdown fields The default setting is Authentication phone. This is required. Do not amend this field. Select your country or region - Select United Kingdom and enter contact number Method Enter your mobile number or office number omitting the leading zero (as below). If mobile you can opt to receive a text or call, if landline you will receive a call. 2

3 When complete, click Contact me Depending on your selection, you will now receive a text or phone call. Text message you will receive a verification code Phone call you will receive an automated phone call which asks you to select the hash key (#) to confirm details If you are using text, enter the verification code in the box below and click Verify If you do not receive a text / call within 5 minutes, ensure the contact details shown below are correct. If incorrect, click on Cancel. This will return you to the additional security verification screen and you can enter the correct details. The following screen will be displayed, you should now click Finished 3

4 You will now be asked to update your password. Enter the details and click on Update password and sign in. Once your password is updated you are now required to complete Don t lose access to your account section. This enables all users to utilise the self service password reset function. Click on Set it up now It is necessary to setup all 3 options in this section. This is to avoid being prompted to complete this section each time you login. Complete the following. To add address go to Authentication Address is not configured and click on Set it up now Add your address 4

5 Once you have added your address, click on me You will be sent a verification code to the address provided. Add the verification code and click verify To complete this process, you should now verify the phone number added during initial setup is correct Check the telephone number entered is correct and then select text me or call me. Once selected you will receive a verification code by text or a telephone call to your phone. Depending on your selection, you will now receive a text or phone call. Text message you will receive a verification code Phone call you will receive an automated phone call which asks you to select the hash key (#) to confirm details If you are using text, enter the verification code in the box below and click Verify 5

6 Setup is now complete. You can now access FIPS. This will be the dashboard that you see when you login to FIPS: All subsequent logins to FIPS following initial setup You will be required to add your user id and password. When entered, depending on the contact method you selected when setting up the Multi Factor Authentification (MFA), (Text or Call me), you will receive either a call or a text to the number you entered. A message will appear on screen advising of this and you will be required to follow instructions received to complete your logon. REMINDER If you experience any problems with this process or when logging on following initial set-up, you can log a request with the NTP Hub using the FIPS Helpdesk form on Provider Central: Select FIPS User Access Request from the Request Type drop-down menu and provide full details. The NTP Hub will then either call you or escalate your request to the SDS EIS Helpdesk for resolution. Please be aware that operating hours for NTP Hub is 9am-5pm Monday-Friday. 6