ENROLLING FOR YOUR SYKES HOME TRAINING

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1 ENROLLING FOR YOUR SYKES HOME TRAINING Upon the completion of ALL your preemployment requirements, your employee profile will be finalized and you will be pushed into WebCenter and allowed to enroll for your training session. This process requires you to log into the employee portal, WebCenter. Your preemployment coordinators will push you into the system once all your items have been confirmed. Logging into WebCenter requires that you have Internet Explorer (either version 8, 9, or 10) and a hard wired internet connection. There are two phases to logging into WebCenter. Phase 1: Connecting to the Alpine Access Virtual Private Network. Phase 2: Logging into the WebCenter Interface After successfully logging into WebCenter, you will now be ready to enroll.

2 Connecting to the Alpine Access Virtual Private Network To connect to the Alpine Access Virtual Private Network, you will need to have two things: 1. The link to the VPN: 2. Alpine Access VPN credentials Your login credentials are sent to you via once you have been pushed into WebCenter. It is a system generated with a subject line reminding you that it is now time to enroll for your training. The will be from home-system@sykes.com. This information is also posted on your support messages. The link to the VPN is You should be able to see the page above when you open the link.

3 Connecting to the Alpine Access Virtual Private Network Once in the page, you will need to provide the login credentials that you have received in the . If you have forgotten your username or have lost the , you can click on the Forgot your Username option so that your credentials will be resent to your personal . Otherwise, provide the log in information that you have received.

4 Connecting to the Alpine Access Virtual Private Network You will be asked to launch the connection. If this is the first time that you will be logging into this network, you must install the appropriate plugin for Internet Explorer. Follow through the steps on how to install the plugin. DO NOT choose the continue without installing the plugin option. This will stop the process and you will not be able to log into the system at all.

5 Connecting to the Alpine Access Virtual Private Network After installing the plugin, you will see that the system will connect to the network. It will authenticate your username then establish and finalize the connection to the system. You will be prompted to allow the VPN to open another application. That is your indication that you are now ready to open and log into WebCenter.

6 Logging into WebCenter The new application that the Alpine Access VPN will open will be WebCenter. It will open in your default browser. Please note that WebCenter works best with Internet Explorer. Remember the credentials that you have used when you logged into the Alpine Access VPN? Well that same username and password will be the ones that you will use with WebCenter. You will then be prompted to reset your password.

7 Enrolling for Training Once you have reset your password, you will have policies and agreements you must read and confirm before you can see the WebCenter interface. On the left hand side of your WebCenter page is your menu pane. Note: the screenshot above may be different from what you actually see. To enroll for training you will need to click on the Something for Everyone Menu and scroll to the I m ready to train utility.

8 Enrolling for Training Click on the Sign Up for Training Classes link to show the list of training class that you can enroll into. You will see a list of training classes that you can choose from and a confirmation of the training class that you have selected at the bottom of the page. You will need to choose the New Hire Training program for the client you will be supporting and click on Show Training Classes

9 Enrolling for Training You will see the details of the Training Class that you will be enrolling into. There are also onscreen instructions on how to enroll. Under the instructions are the different classes that are open for you to choose from.

10 Enrolling for Training The training information table will show you all the training times in all of the days of your training. Each training class has an associated Class ID and under each class ID are different training times for all the days of training. To select a schedule, you will see a small radio button under the Signed Up column. It is in the middle of the training information for that Class ID so please scroll down a bit to see the radio icon.

11 Enrolling for Training Once you have selected the training schedule that you will be committing to, scroll to the very bottom of the page and click on the Sign Up for Class button. The page will load and you will be brought back to the first page of the enrollment screen. You will see the details of the class that you have selected in the screen.

12 Changing your Enrolled Training Times You will have ONE (1) opportunity to choose another training time once you have locked in your selection. You can click on the Show Training Classes for the New Hire Training Program that you have selected previously and choose from the roster again and follow the same steps as before. Again, you will only have one chance to change your selected schedule. You will see the message below that will confirm that. Click on OK if you are sure with the change to finalize it.

13 TROUBLESHOOTING If you are having challenges initiating the connection with the Alpine Access VPN or WebCenter, READ THROUGH THE INSTRUCTIONS BELOW FIRST. 1. Make sure that you are using a hard wired internet connection. 2. Make sure that you are using INTERNET EXPLORER. WebCenter WILL NOT WORK with ANY OTHER BROWSER. 3. Make sure your internet explorer settings will allow access to the Corporate VPN F5. The following link will give you all the information you will need to set up your internet explorer settings: 4. The following link will help troubleshoot Corporate VPN F5 access: otingsteps.pdf The steps indicated above will be the same troubleshooting steps that you will be receiving from the support team so please make the effort of following through these steps first. If you are having larger challenges with initiating the connection with the Alpine Access VPN or WebCenter AFTER following the steps listed above, you can proceed to chat with our support team at our toll free support services number and press option 3. Support services will ask for your employee ID number. You will find that in the enrollment invitation support message that will be sent to you when you are pushed and ready for training.

14 FINAL REMINDERS If you are able to log in and you are not seeing any classes to choose from, please chat with us so that your preemployment coordinators can review your profile and check if you have been assigned to the program or if training classes have been opened. The chat room link is below. The room is available Monday Friday from 9:00 AM 4:45 PM Mountain Time. Please make sure you synchronize your time with us so that you are able to log in when the queue is open. Enrollment for classes are on a first come first served basis. Please note that even if you have been offered the position, if you are unable to complete your requirements OR if are unable to enroll for training, we will not be able to continue with your application with SYKES Home any longer. The last day for enrollment will be the Friday before the training start date.