User Manual Book of Commonwealth Bank Corporate Internet Banking
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1 User Manual Book of Commonwealth Bank Corporate Internet Banking
2 Welcome to CommAccess, Commonwealth Bank Online Banking. Enjoy the convenience and benefits of transacting via our CommAccess, Internet and Mobile Banking services presented by Commonwealth Bank of Indonesia which provides easiness for you to access your account and perform banking transactions 24 hours a day, whenever and wherever you are. The improvements of CommAccess features and services will keep continuing provides you easiness and comfort in doing the transaction. Now you can transfer with Realtime method, Bill Payment, Mutual Funds Top Up and Redeem, SMS Token and many more feature in Internet Banking or Mobile Banking. You can also get complete information regarding your account, including mutual funds account and loan accounts via CommAccess. If you have any difficulties in accessing CommAccess service, you can contact our nearest branch, or send an to customercare@commbank.co.id, or contact Call CommBank to local access, or (6221) for overseas.
3 Contents Software Specification Limit and fee of Corporate Transaction Login & Change Password Account Transfers Transaction Activities Authorization Flow Bill Payment Bulk File Admin Function Cheque Book Request Forget Password
4 Software Specification Internet Banking Commonwealth Bank is compatible with software specification below : Internet Explorer, suggested to use version under version 11 Mozilla Firefox Google Chrome Mobile Banking Commonwealth Bank is compatible with software specification software below: iphone : Minimum ios6 Android : Minimum Jelly Bean 4
5 Limit of Corporate transaction Maximum limit per day Transaction Type Maximum Daily Limit Group A Group B Group C Group D* Group E* Own Account Transfer IDR IDR IDR IDR IDR Internal Transfer IDR IDR IDR IDR IDR SKN IDR IDR IDR IDR IDR RTGS IDR IDR IDR IDR IDR Foreign Currency Transfer (SWIFT) IDR IDR IDR IDR IDR Real Time Transfer IDR IDR IDR IDR IDR Bill Payment IDR IDR IDR IDR IDR Mutual Fund N/A N/A N/A N/A N/A Bulk Transfer Own Account Transfer IDR IDR IDR IDR IDR Internal Transfer IDR IDR IDR IDR IDR SKN IDR IDR IDR IDR IDR RTGS IDR IDR IDR IDR IDR Foreign Currency Transfer (SWIFT) IDR IDR IDR IDR IDR Maximum & minimum limit per transaction (include for Bulk Transfer) 5 Minimum Amount per Maximum Amount per Transaction Transaction Own Account Transfer IDR 10,000 As per daily limit Internal Transfer IDR 10,000 As per daily limit SKN IDR 100,000 As per daily limit RTGS IDR500,000,001 As per daily limit Real Time Transfer IDR 500,000 IDR 25,000,000 Foreign Currency Transfer (SWIFT) Equivalent IDR10,000 As per daily limit Bill Payment N/A As per daily limit
6 Transaction fee for Corporate SKN IDR 5,000 RTGS IDR 30,000 SWIFT Cable Fee IDR 50,000 SWIFT Involve Exchange IDR 0 SWIFT No Exchange USD 10 SWIFT Full Amount USD 20 SWIFT Value Today USD 15 Bulk Transfer Fee 0 Real Time Transfer (online) IDR 0 Standing Instruction IDR 0 6
7 LOGIN
8 Login Page 1. Enter Username 2. Enter Password 3. Click Login 8
9 First Time Login 4. For first time login, users will display the Term and Conditions page. 5. Clik Accept to continue 9
10 First Time Login 6. On step 2, Users will be requested to change the Password 7. Enter Old Password (Apply 1) 8. Enter New Password (combination of letters and numbers) 9. Confirmation of New Password entered 10
11 First Time Login 10.Click Modify 11
12 First Time Login 11.On step 3, users will be requested to enter Security Question 12.Choose the available question on Security Question field and write down the answer on Answer field 13.Click Save 12
13 First Time Login 14.On step 4, click Continue to finish the process 13
14 First Time Login 15.The successful notification will show up on screen. Please do relogin on click button to enter the Internet Banking 14
15 First Time Login 16.After relogin to Internet Banking, screen will show the home screen of the new Internet Banking 15
16 ACCOUNTS
17 Account Summary (1/2) 1. Select Accounts and then Account Summary 17
18 Account Summary (2/2) 2. Screen will show user summary portfolio 18
19 Account Activity 1. Select Accounts and then Account Activity 2. Select account on Select Account field 3. Screen will show your account activities 19
20 Account Statement (1/2) 1. Select Accounts and then Account Statement 2. Select the account you want to see the reports by clicking the account number on Account Number column 20
21 Account Statement (2/2) 3. Screen will show the reports of selected account. 21
22 Account Details(1/3) 1. Select Account Details and then Account 2. Select the account number on Select Account then click Submit 22
23 Account Details(2/3) 3. Screen will show the details of requested account 23
24 TRANSFERS
25 Domestic Funds Transfer 1. Select Transfer and then Domestic Transfer 25
26 Domestic Funds Transfer 2. Select Source Account 3. Enter User Refence (transfer reference) if needed. 4. Click Play to see total available amount 26
27 Domestic Funds Transfer 5. On Beneficiary Bank Details, select Transfer Methode, ex: SKN 6. Users can search the beneficiary bank by clicking the icon Search 27
28 Domestic Funds Transfer 7. Enter the beneficiary bank on Bank Name and then click Search. 8. The results will show, click the selected bank. 9. Click Select Bank. 28
29 Domestic Funds Transfer 10.Fill the Beneficiary Details on Beneficiary Account and Beneficiary Name field 11.On Payment Details, fill the amount on Transfer Amount 12.Fill the Narrative column for required information 13.If the details already correct, click Initiate 29
30 Domestic Funds Transfer 14.Click Confirm to continue 15.Click Modify to any changes 30
31 Domestic Funds Transfer 16.Enter the Transaction Password from Token 17.Click Submit 31
32 Domestic Funds Transfer 18.Click E-Receipt to get E-Receipt 19.Click Ok to end the process 32
33 Foreign Currency Transfer 1. Select Transfers and then Foreign Currency Transfer 33
34 Foreign Currency Transfer 2. Enter User Reference if needed 3. Select Source Account 4. Click Play to show available amount in account 34
35 Foreign Currency Transfer 5. On Beneficiary Details, enter Beneficiary Name or click Search then select Beneficiary Name to transfer. 6. Fill Beneficiary Account Number 7. Fill Beneficiary (optional) 35
36 Foreign Currency Transfer 8. On field Beneficiary Bank Details, fill the SWIFT Code 9. Fill BSB Code (only for Bank places in Australia) 36
37 Foreign Currency Transfer Enter Transfer Amount 11. Select Transfer Currency to transfer 12. Tick Deal Code and enter the Deal Code for special Exchange Rate and click GO 13. Select Transfer Now if the transaction will be execute on the same day 14. Select Transfer Later if the transaction will be execute on the next day or special day then select the date to transfer
38 Foreign Currency Transfer 15.On field Other Details, fill Payment Details 16.On filed Correspondence Charge, select the party who will be charge for correspondence fee 38
39 Foreign Currency Transfer 17.On field Cross Currency Details, if the transaction using two different currency please fill the LHBU Purpose Code and Document Type 18.If the details already correct, click button Initiate 39
40 Foreign Currency Transfer 19.Click Confirm to continue 20.Click Modify to any changes 40
41 Foreign Currency Transfer 21.Enter Transaction Password from Token 22.Click Submit 41
42 Foreign Currency Transfer 23. The transaction is ready to be authorized 42
43 Foreign Currency Transfer 24.Click E-Receipt to get E-Receipt 25.Click Ok to end the process 43
44 TRANSFER MENU STANDING INSTRUCTION
45 Create Standing Instruction Select Transfer and then Internal/External Transfer, fill all the details transfer. 2. On Payment Details tick Transfer Periodically to create standing instruction 3. Select period on SI Execution Frequency 4. Select first date payment on First Execution Date field 5. Select last date payment on Expiry Date field
46 Create Standing Instruction 6. Re-check the filled details for Standing Instruction 7. Click Modify to change the details or click Confirm to continue 46
47 Create Standing Instruction 8. Fill the Digipass Code from Token or SMS Token 9. Click Submit to continue 47
48 Create Standing Instruction 10.The Standing Instruction (periodic transfer) has successfully created 48
49 Create Standing Instruction 11. Select Print or Download or to get the e-receipt 49
50 Standing Instruction View 1. SelectTransfers and then click Standing Instruction 50
51 Standing Instruction View Select account on Source Account 3. Select method of transaction Transfer Type 4. Select transaction time during on First Execution Date From & First Execution Date To 5. Screen will show summary of Standing Instruction created 6. Double click on Reference Number to see details
52 Standing Instruction View 7. Screen will show details of Standing Instruction created 52
53 Standing Instruction Cancellation 1. Select Transfers and then Standing Instruction Cancellation 53
54 Standing Instruction Cancellation 2. Screen will show details of Standing Instruction created. 3. Double click on Reference Number to see details 54
55 Standing Instruction Cancellation 4. Re-check details filled of Standing Instruction 5. Click Modify to change details or click Confirm to continue 55
56 Standing Instruction Cancellation 6. Transaction Standing Instruction has successfully deleted 56
57 TRANSFER MENU BULK TRANSACTION
58 Bulk File Upload 1. Select Transfers and then Bulk File Upload 58
59 Bulk File Upload 2. Select Bulk Identifier 3. Select file to upload by click Browse 4. Click Initiate 5. Or click Clear to cancle the details 59
60 Bulk File Upload 6. Enter Transaction Password from Token 7. Click Submit 60
61 Bulk File Upload 8. Bulk upload is successfully initiated 9. Click Ok to end the process 61
62 Bulk Transaction Status 1. Select Transfers and then click Bulk File View 62
63 Bulk Transaction Status 2. Select Bulk Transaction Identifier and fill File Reference Number to show 3. Click Search 4. Screen will show the data 5. Click file reference or file name to show 63
64 Bulk Transaction Status 6. On field Status will show each transaction status Under Process, Accepted, Pending for Execution : transaction being process Completed, Rejected : End of status 7. Click Record reference Number to show History of File 64
65 Bulk Transaction Status System will show all processing transaction status Received : The transaction was accepted by bank systems Pre Processed : The transaction was recognized by bank systems Authorized : The transaction was authorized by bank system Processed : The transaction is being processed by bank system Completed : The transaction has been done
66 View Debited Status on Customer Account 1. Select Account and then click Account Activity 66
67 View Debited Status on Customer Account 2. Select account on Select Account field 3. Click Submit 4. System will show all summary of account activities. On debit field will show details amount debited from account. 67
68 Generate Bulk File (Domestic) a b c d e f g h i j k a. Select Payroll or Payment. For sure, the Source Account, the Currency, and Effective Date must be same for each bulk transfer. b. Fill the file name c. Fill with transfer method (SKN/RTGS/TRF) d. Fill with the source account number e. Fill with amount transaction f. Fill with the currency g. Fill with date of transaction h. Fill the beneficiary name i. Fill with beneficiary account j. Fill with beneficiary bank k. Fill with beneficiary bank type (conventional/syariah/unit Usaha Syariah) 68
69 Generate Bulk File (Domestic) l m n o p q r l. Fill with beneficiary address m-p Fill with payment description (max 35 characters for each column) q. Fill with description for sender r. Fill with description for beneficiary 69
70 Generate Bulk File (Domestic) s s. After all column be filled, click Click to Generate File Note : For internal transfer (between Commonwealth Bank) and Domestic Transfer (to other Bank in Indonesia) the file will generate with TWO file, which are File Transfer Internal and File Transfer Domestic. Both file must be uploaded one by one. 70
71 Generate Bulk File (Domestic) t u t. Fill the name of file on File Name field u. Click Save 71
72 Generate Bulk File (Domestic) v v. Screen will show a message that indicates the file has been saved. Then click OK w. Process will continue to Bulk Upload on Internet Banking 72
73 Generate Bulk File (International) a b c d e f g h i j a. Select Payroll or Payment. For sure, the Source Account, the Currency, and Effective Date must be same for each bulk transfer. b. Fill the file name c. Fill with the source account number d. Fill with amount transaction e. Fill with the currency f. Fill with Y if the transaction will execute on the same day or N if the transaction will execute not in the same day g. Fill with date of transaction h. Fill the beneficiary name i. Fill with beneficiary account j. Fill with beneficiary bank 73
74 Generate Bulk File (International) k l m n o p q r s k. Fill with the BSB Number l. Fill with beneficiary address m. Fill with LLD code n. Fill with beneficiary bank category o. Fill with Transactor Relationship p. Fill with Correspondence Charge (Full Amount/Normal) q. Fill with LHBU code r. Fill with document type support s. Fill with other document type support 74
75 Generate Bulk File (International) t u t. Fill with description for sender u. Fill with description for beneficiary 75
76 Generate Bulk File (International) v v. After all column be filled, click Click to Generate File 76
77 Generate Bulk File (International) w x w. Fill the name of file on File Name field x. Click Save 77
78 Generate Bulk File (International) y y. System will show the notification of successfully file saved. And then click OK z. Process will continue to Bulk Upload on Internet Banking 78
79 TRANSFER MENU BENEFICIARY MAINTENANCE
80 Beneficiary Maintenance 1. Select Transfer and then Beneficiary Maintenance 80
81 Beneficiary Maintenance *Domestic Account Transfer 2. On Transaction Type select Domestic Account Transfer and click Create Beneficiary Template 81
82 Beneficiary Maintenance *Domestic Account Transfer Fill Beneficiary Name and Beneficiary 4. On Beneficiary bank Details fill the Beneficiary Account and Transfer Method 5. Enter the beneficiary Bank by clicking the Search icon and select the Bank name, it will automatically show the beneficiary Bank Address and City also. 6. Click add
83 Beneficiary Maintenance *Domestic Account Transfer 7. Click Confirm to continue or Modify to any changes. 83
84 Beneficiary Maintenance *Domestic Account Transfer 8. The screen will show a message of successful notification, and then click OK 84
85 Beneficiary Maintenance *Internal Account Transfer 2. On Transaction Type select Internal Account Transfer and click Create Beneficiary Template 85
86 Beneficiary Maintenance *Internal Account Transfer 2. Enter the beneficiary account number on Beneficiary Account, then tap to Beneficiary Name, and automatically the beneficiary name will show s up 3. Enter the beneficiary address on Beneficiary 4. Click Add 86
87 Beneficiary Maintenance *Internal Account Transfer 5. Click Confirm to continue or Modify to any changes 87
88 Beneficiary Maintenance *Internal Account Transfer 6. The screen will show a message of successful notification, and then click OK 88
89 Beneficiary Maintenance *Internasional Account Transfer 2. On Transaction Type select International Account Transfer and click Create Beneficiary Template 89
90 Beneficiary Maintenance *Internasional Account Transfer 2. Enter the Beneficiary Name and Beneficiary 3. On Beneficiary Bank Details enter the Beneficiary Account and SWIFT Code (use the Search icon) select the code/bank,the Bank Name and Bank Address will automatically shows up 4. Click Add to continue or Back to previous 90
91 Beneficiary Maintenance *Internasional Account Transfer 5. Click confirm to continue or Modify to any changes 91
92 Beneficiary Maintenance *Internasional Account Transfer 6. The screen will show a message of successful notification, and then click OK 92
93 TRANSFER MENU PENDING TRANSFER
94 Pending Transfer (1/2) 1. Select Transfer and then Pending Transfer 94
95 Pending Transfer (2/2) 2. Screen will show the pending transfer transaction (if any), if there is no pending transfer, screen will show a pop up message as above 95
96 AUTHORIZATION FLOW
97 Authorization Flow 1. Select Transaction Activities and then View Initiated Transaction 97
98 Authorization Flow 2. Select Transaction To Authorize 3. Select the Transaction Type that will be authorized 4. And click Initiated 98
99 Authorization Flow 5. Click Ebanking Reference No to see the transaction detail 99
100 Authorization Flow 6. Click Authorize to authorization 7. Click Reject to cancel transaction 8. Click Send To Modify to any changes 9. Click Back to previous 100
101 Authorization Flow 10.Click Authorize to authorization 11.Click Back to previous 101
102 Authorization Flow 12.Enter Transaction Password from Token 13.Click Submit 102
103 Authorization Flow 14.Click E-Receipt to get E-Receipt 15.Click Ok to end the process 103
104 Authorization Flow 16.Select Print or Download or to get the e-receipt 104
105 Authorization Flow 17. Enter with User ID Releaser, select Transaction Activities then click Transactions Status 105
106 Authorization Flow 18.Select Transaction To Authorize 19.Select Transaction Type 20.And click Semi Authorized 106
107 Authorization Flow 21. Click Ebanking Reference No to show the details transaction that authorized 107
108 Authorization Flow 22.Click Authorize to authorization 23.Click Reject to cancel the transaction 24.Click Send To Modify to any changes 25.Click Back to previous 108
109 Authorization Flow 26.Enter Transaction Password from Token 27.ClickSubmit 109
110 Authorization Flow 28.Click E-Receipt to get E-Receipt 29.Click Ok to end the process 110
111 Authorization Flow 30. Select Print or Download or to get the e-receipt 111
112 TRANSFER MENU BILL PAYMENT
113 113 Bill Payment Transaction Types
114 Bill Payment 1. Select Transfers and then Bill Payment 114
115 Bill Payment 2. On Biller Details, fill the Bill Payment Type with kind of payment that will be paid, for example Mobile Vouchers 3. Select Bill Provider (the parties who will receive the payments), ex : XL-Xplor 4. Select Relationship Number (numbers which provided by the Bill Provider), ex : , then click submit 115
116 Bill Payment Select the debited account to pay the payment on Source Account 6. Select Voucher Denomination, it s the amount that will be debit from user account, for example user buy Mobile Voucher IDR 100,000 then IDR 100,000 will be debited from the account. 7. Click Submit to continue 8. Click Back to previous
117 Bill Payment 9. If the details is correct, click Confirm to continue 10.Click Back to previous 117
118 Bill Payment 11.Enter Transaction Password from Token 12.Click Submit 118
119 Bill Payment 13.Click Ok to end the process 119
120 TRANSACTION ACTIVITIES
121 Transaction Status (1/3) 1. Select Transaction Activities and then Transactions Status 121
122 Transaction Status (2/3) 2. Select Initiated Transaction then double click on Status to see the details trasnaction 122
123 Transaction Status (3/3) 3. Screen will show the details transaction 123
124 ADMIN FUNCTION
125 Account Setup (To Set the Account Access For Each User) 1. Select Account Setup 2. Fill the Customer ID 3. Click Search 125
126 Account Setup (To Set the Account Access For Each User) 4. Screen will show the data of your criteria 5. Click Select 126
127 Account Setup ((To Set the Account Access For Each User) 6. Click Transaction 127
128 Account Setup ((To Set the Account Access For Each User) 7. Tick the facilities that given to User 8. Click Submit 128
129 Account Setup (To Set the Account Access For Each User) 9. Click Confirm 129
130 Account Setup (To Set the Account Access For Each User) 10.Click Ok 130
131 Manage Rules (To Set Rules and Transaction for Each User) Click Manage Autorisations 2. Click Manage Rules 3. Click Create to make new rules 4. Click View/Modify to see/change the details created
132 Manage Rules (To Set Rules and Transaction for Each User) 5. Fill Maker with user ID 6. Select Customer ID 7. Select the Transaction Type to set the kind of transaction 8. Select Branch to set the destination Branch 9. Select Account ID to set the account number 10. Select the Currency 11. On Amount From set the minimum value of transaction. 12. On Amount To, set the maximal value of transaction 13. Tick Authorization Required, if authorization is required 14. On List ID, fill with the User ID who will authorize the transaction. 15. Click Create 132
133 Manage Rules (To Set Rules and Transaction for Each User) 16.Click Confirm 133
134 Manage Rules (Menentukan Peran dan Transaksi untuk setiap User) 17.Click Ok 134
135 SERVICES
136 My Profile Change User ID & Set Favorite 1. Select Services and then My Profile Change User ID & Set Favorite 136
137 My Profile Change User ID 2. Fill the new User ID on Specify New User ID 3. Select Set as Favorite 4. Click Set Preference 137
138 My Profile Change User ID 5. Please re-check the details 6. Click Confirm 138
139 My Profile Change User ID 7. The new User ID is successfully created 8. Click OK 9. For next please use the new User ID to Login 139
140 My Profile Change Security Question 1. Select Services and then My Profile Change Security Question 140
141 My Profile Change Security Question Select Security Question 1 3. Set your answer 4. Select Security Question 2 5. Set your answer, and then click Save
142 My Profile Change Security Question 6. Verify your change of Security Questions 7. Click Confirm continue or Modify to change the details 142
143 My Profile Change Security Question 8. Your Security Questions have successfully modified, click OK to end the process. 143
144 Cheque Book Request 1. Select Services and then Request Cheque Book 144
145 Cheque Book Request Select the Account that will be requested the cheque book 3. Select Cheque Book Type 4. The number of sheets will automatically be filled in Cheque Book Option 5. Select Mode of Delivery, Bank City and Branch Bank to deliver the cheque requested 6. Click Submit
146 Cheque Book Request 7. Please cross check the detail. Click Confirm to continue or Modify to any changes 146
147 Cheque Book Request 8. Click E-Receipt to get the receipt 147
148 Cheque Book Request 9. Click Print or Download or to get the receipt. 10. Click OK to end the process 148
149 Exchange Rate Inquiry 1. Shows current rate exchange position 149
150 Mailbox Contact Commonwealth Bank Select Compose Message to send a message to Commonwealth Bank 2. Select the subject of on Select the subject of this message 3. Enter the message to send
151 FORGET PASSWORD
152 Forget Password 1. If you are forget your password of Internet Banking click Forget your Password 152
153 Forget Password 2. Enter the User ID 3. Click Submit 153
154 Forget Password 4. Enter the OTP code that sent to your handphone 5. Click Submit 154
155 Forget Password 6. Enter the answer of your security question 7. Click Submit 155
156 Forget Password 8. Tick Change Password 9. Enter the new password, and then confirm the new password 10.Click Submit 156
157 Forget Password 11.Screen will show a confirmation if the transaction was successfully created 157
158 Contact Us For More Info 158 Commonwealth Bank Presentation Title / Confidential
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