The How To guide 2016

Transcription

1 HOW TO GET NuDE

2 Table of Contents Service Page # How to Install NuDE 3 How to configure NuDE 3 How to use the Red Hot Special 5 Explanation of Order Types 5 How to place an order for Direct Output 10 How to place an order for Canvas 16 How to place an order for Acrylic 17 How to place an order for Proof Portfolios 21 How to place an order for Digital Previews 22 How to place an order for Superproofs 23 How to place an order for Pic A Pac 24 How to put an Order Reference 25 How to order Retouching 25 How to order Mounting 27 How to order Stretching 28 Service Times 29 Rewards Points 30 Page 2 of 30

3 How to install NuDE Nulab is a 100% automated professional lab and to use our services you will first have to download our software called NuDE. NuDE is a java based program and will require Java to run on your computer. Before downloading our software please check if you have the latest version of Java installed on your computer or you can download the latest version from Logon to our website which is Click on the tab that reads Free Ordering Software Click on the link that reads Click here to visit the installation page This takes you to a new page where you can select the option to download NuDE depending on what computer you are using (PC/Mac) It may take a minute or two to download on to your computer. How to configure NuDE Once you have downloaded NuDE the above screen will appear on your desktop. Just above the status bar there is an option that reads Change configuration information with a checkbox beside it. When you select to change configuration information the Start button that appears at the bottom will automatically change to Configure. Page 3 of 30

4 When you click on Configure it will take you on to the next screen where you will have to put in your account code and save a location for your images to be saved, depending on whether you have a CD or a DVD drive. After you enter the account code given to you from marketing select the folder as seen in the Location for CD and DVD file output press Next. Do not worry about all the other options on this screen. This takes you back to the original startup screen. Click on Start to get started with your order. Page 4 of 30

5 How to use the Red Hot Special Nulab occasionally runs a Red Hot Special on the most popular product which entitles you to a discount on the product, if ordered within a specific time frame. You will receive an from Nulab whenever there is a Red Hot Special. This will clearly explain what the product is and the discount on the Red Hot Special. You have to put in the Red Hot Special code that will be in your in the Red Hot Special section in NuDE. Explanation of Order Types Digital Outputs This option is used to order direct outputs, canvas, fine art and metallic paper. Direct Output services allow you to order and receive your prints quickly. Service times vary by service levels chosen. Image files submitted for finished printing must be in accordance to Nulab s Digital Specifications or additional charges may apply to make your files ready to print. Print sizes can vary within one order. Direct Outputs allow you to have full control over your image size quantity and cropping. Cropping is from optical centre if not in the same ratio as the print size ordered. Page 5 of 30

6 I - Direct Your image is printed directly to your chosen substrate media using the latest UV THERMAL technology. Our EFI-Rastek H700 printer produces photographic quality images directly onto aluminium, vinyl, wood, corflute, gataboard, glass and acrylic to name a few. Bolted Face Mount Acrylic: Your image is printed onto the back of a 6mm sheet of acrylic, similar in appearance to glass with 4 6 visible bolts, depending on size. This mount comes complete with screws for wall mounting. Floating Face Mount Acrylic: Your image is printed onto a 2mm sheet of acrylic similar in appearance to glass, backed with a thin sheet of aluminium composite. Complete with a U-channel rail system for easy wall mounting. Page 6 of 30

7 Proof Portfolios Files are printed as ganged up images with file orientation corrected to a heads up for easy viewing in a more sophisticated format than the SuperProof option. Binding options are available for this service. Picpress Portfolios: A4 digital offset printed book, with 9 or 12 images per side and minimum of 20 sides. Your choice of either Perfect or Book binding, varnishing is an extra option. Page 7 of 30

8 Digital Previews Individually cut prints (with the exception of 2.5x3.5 which are supplied in 7x10 sheets) are supplied in a variety of standard proofing sizes from your files. Binding options are available for 8x10 Previews only. Please Note; there must be 36 or more files submitted in the same order, to be printed to the same size at the same correction level. Retouching is not available for this service. Superproofs With standard Super Proofs your studio reference date and frame number is included with every image for easy identification. Files are printed with the same orientation supplied. Gutter printing is standard and can be requested to be removed especially when a spiral binding option is requested. Trimming off of the gutter can be done if not requested at the appropriate fee. Images can be ordered as Full Frame or Black Edged images. Please Note: There is a 36 file minimum per order. A Mini Super Proof is under 2.5X3.5 in size and 8 images are printed to 8x10 sheet form. Page 8 of 30

9 Pic A Pac Designed for Schools, Kindergartens, Debs, Graduations, Sports groups and other promotional applications where consistent lighting and backgrounds are used. (Not available for Weddings or Studio work.) Please note: $30.00 Minimum order for Pic-A- Pac prints and only 1 file per template. Send other order file This option is used when files are created by Studio Plus, Timestone and Performer. The file is located and uploaded directly making it easier as all the details are entered in the relevant software. Page 9 of 30

10 How to place an order for Direct Output Open NuDE and select order type Direct Output Add a reference code for your order, this is used for your own records. It makes it easier for you to identify your order. It could either be the day of the shoot, name of the family or anything that you could refer to. Select the paper type: Normal Paper Metallic Paper Fine Art Paper Select colour correction if required Additional charges will apply If you want these images saved to a disc, select the option for CD or DVD. If the image supplied is a PSD (Photoshop Document) and you want it colour corrected in layers, please put in the number of layers. Please note: If you select this option you will only be able to import PSD s into nude, no other format will be imported. If there are images that are going to be ganged up together you may want to use the All to one service this way all the images are printed on the same printer and there is more consistency with colour. After the options are put in, click Next. Page 10 of 30

11 This will take you to the Custom print sizes screen, if there is a custom size print please put in the dimensions and then click Add. Please note: The size limitations are specified next to the required fields. Click Add Click on the image name Click on the print size Click on Add Now that you have ordered one image, the same can be done for any number of images or folders in the order. Once there are images with print sizes ordered, the Next button will now be activated. If you have placed your order and there are no more changes to be made,. Page 11 of 30

12 Please read through the order summary and check if the order is correct. If you think your order is accurate, put a check mark in the section that reads I have read and accepted the contents of the Order Summary as accurate. As soon as you select the option the Next button now becomes activated. This will now take you on to the next screen to put in any special instructions that you would like us to be aware of. The instructions in this section are normally for Gutter instructions, Gallery wrap for canvas etc. Add your special instructions and then click Next. Page 12 of 30

13 Nulab is a pre-paid lab and we will always have your credit card on file and could use it whenever you process an order through NuDE. Always use the option that reads use details on file unless specified. This will now take you to the order delivery method screen. Send this order via the internet: This is the default option as 99% of all orders to Nulab are placed and uploaded online. Send the order without image files: This option is used ONLY if you have a slow or bad internet connection and HAVE to meet the Red Hot Special deadline. The paperwork for your order gets to us online and the paperwork will be on HOLD till we receive your CD with the images in the mail. Package this order to CD/DVD: Page 13 of 30

14 This option is used whenever files cannot be uploaded via the internet because of slow speeds/bad connection issues. When this option is selected, the paperwork and the images are saved on to a CD/DVD and gets to us via mail. Unlike the previous option where the paperwork is on HOLD till we receive the CD, the CD gets straight into production as soon as we get it. Shipping options: Ship upon completion: Your order will be shipped the same day the job is completed. When this option is selected it automatically adds one standard freight to your order. NuLAB charges $15 for every parcel sent out NATIONALLY and $22 for every parcel sent OVERSEAS. Hold order pending instructions: This option is used when you send us multiple orders in a day or if you want us to ship all your orders together. This option saves you on freight as it does not automatically add the freight charge on your order. When using this option you will have to put in special instructions on your order. If you are sending 3 orders, the orders that you send should have special instructions reading Order 1 of 3, Order 2 of 3 and Order 3 of 3. With this option selected and special instructions reading the same, your orders will be on HOLD till we receive your last order and then all your orders will be combined and shipped together. Nulab will do everything possible to save you money and with freight we will try to combine your orders as long as it is within the size and weight limitation. Ship order on my preset day: This option is used when you place multiple orders during the week and want all your orders shipped together. You can nominate a preset day (Anyday of the week) and all your orders for the week will be shipped on the selected day. The downside of this option is if you select this and you send an order on Monday and nothing during the week and your preset day is Friday, you order will be on HOLD and not shipped till Friday. Will collect: This option is selected if you are a local customer and want to come in to the lab to pick up your orders. Click on Next Page 14 of 30

15 You have successfully placed an order for Digital Outputs Congratulations! Page 15 of 30

16 How to place an order for Canvas: Select the option Digital Output Select Canvas (Deluxe) Follow the same instructions for Direct Output There are two different wraps for canvas: Standard Wrap: The image provided is printed on the face of the canvas and there is a white border all around the image. Gallery Wrap: Page 16 of 30

17 The image provided should be 2 larger on each side of the print for us to wrap around the canvas. For example: If you require a 16X20 canvas, you will have to place an order for a 20X24 print for us to wrap around the stretcher bars. Please make sure not to put any critical information on the edges of the canvas, it is recommended that you do not put critical information 2.5 close to the edges. While selecting the stretching option you will only pay for a 16X20 and not a 20X24. How to place an order for acrylic: There are 2 different types of acrylics: idirect: Please refer to Pg. 7 & Pg. 8 You can select the type of acrylic you require: Bolted Acrylic Floating Acrylic Y Flute This is a new SUBSTRATE that Nulab offers Page 17 of 30

18 Select the option for colour correction if required (Additional charges) Select the option for CD/DVD if required (Additional charges) Follow the same instructions as per Digital Output. Metallic Acrylic: The metallic acrylic displays clean and sharp appearance creating a contemporary borderless piece of artwork. Acrylics must be ordered at the same time the metallic print is ordered and adds 10 working days. Select the option Digital Output Select the option for Metallic paper Select colour correction if required Additional charges will apply If you want these images saved to a disc, select the option for CD or DVD. If the image supplied is a PSD (Photoshop Document) and you want it colour corrected in layers, please put in the number of layers. Page 18 of 30

19 Please note: If you select this option you will only be able to import PSD s into nude, no other format will be imported. If there are images that are going to be ganged up together you may want to use the All to one service this way all the images are printed on the same printer and there is more consistency with colour. After the options are put in, click Next. This will take you to the Custom print sizes screen, if there is a custom size print please put in the dimensions and then click Add. Please note: The size limitations are specified next to the required fields. Click Add Click on the image name Click on the print size Click on Add Now that you have selected your print size, select the Finishing option. Page 19 of 30

20 Select the option for frame type: It can either be Acrylic Bolted face or Acrylic Floating face There will be no option in the overlay section. Click the Add button on the right next to Overlay Continue as per Digital Output. Page 20 of 30

21 How to place an order for Proof Portfolios Add your images. Select proof style Select background colour Select binding option Select your images, remember you need to have enough images for the portfolio to be created and only then will the Next option appear. Page 21 of 30

22 Select your cover image OR Put in Text in the two boxes, Text line 1 is generally used for the name of the Bride and Groom. Text 2 is generally used for the Date of the wedding. Once the Order Summary comes up, follow the same instructions as Digital Output How to place an order for Digital Previews Select the correction level for your images Select a finish Select CD/DVD is required (Additional charges) Page 22 of 30

23 Add images Select Print size There will be limitations on print sizes as these are the only sizes we offer for this service. For other sizes please use the Digital Output section. Follow instructions as per Digital Output How to place an order for Superproofs Page 23 of 30

24 Select correction level Colour correction cannot be done for individual images for this service Select the page size Either 20X30 or 8X10 (Mini Superproof) Select a finish There is no option for White edge with this service. Select Binding option Only the 8X10 prints can be bound. Select Add Select image size Either 2.5X3.5 or 3.5X3.5 Follow same instructions as per Digital Output How to place and order for Pic a Pac Select Colour correction Either batch or individual Add images Select the Package Click Next Follow the same instructions as per Digital Output. Page 24 of 30

25 How to put an Order Reference When selecting the type of order you want to process Nulab always recommends you put an order reference. This enables you to identify your order not by the order number assigned by Nulab but by your client s surname or the day of the shoot. How to order Retouching In the Prints screen, Click on Retouching Page 25 of 30

26 Click on Add Click on Order Select the type of retouching required by highlighting the service Click on Additional Services for any particular option Select the option by double clicking on it Select the quantity to 1 Unless otherwise required Click OK Click Apply Follow the same instructions as per Digital output Page 26 of 30

27 How to order Mounting In the Prints screen click on Finishing Select the mounting service in the Frame Type section Select the Overlay Type Click Add Page 27 of 30

28 How to order Stretching In the Prints screen click on Stretch Select the Number stretched to 1 Follow the same procedure as per Digital Output Page 28 of 30

29 Service Times Digital Output: If the order gets to us before 12 in the afternoon and only requires printing and not colour correction or retouching it will be shipped out the same day. Metallic prints are printed every Friday and the order will have to get to us before 12 in the afternoon on THURSDAY. Service Service Time (Working Days) Canvas & Fine Art 5 Stretching service 3 Craftwood 4 Foamboard 7 Overlay 4 Designer & Memory Box 10 Acrylic 10 Framing 10 Retouching 3 Colour correction 1 Digital Previews 3 Proof Portfolios 3 Super Proofs 3 Spiral Binding 2 Picpress Portfolios 10 Pic A Pac 4 Page 29 of 30

30 Loyalty Rewards: Every Year as an extra "Thank you" to our Nulab clients - we complete a review of your annual spend with Nulab and award you with Loyalty Rewards. Your Loyalty Status Level reflects your studios financial commitment to Nulab over the past 12 months - as well as your years of loyalty partnering with Nulab. In previous years you received vouchers for Freight, Education and various different print options. New for 2010 are Rewards Points. You will receive one point for every dollar spent, which can be redeemed on any qualified Nulab product. Use your loyalty reward points for any product by clicking on the box next to the product ordered and it will automatically deduct the points and the cost in your order summary. Page 30 of 30