Hospitality Pre-Sales Questionnaire

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Teresa Sutton
5 years ago
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1 End Customer Name: End Customer Industry: Motorola Dealer: Motorola SST: Teldio Rep: INITIAL NOTES 1

2 What mobile communication devices are used today? (If MOTOTRBO, please specify model) Are there any problems associated with the current communication system? What are the reasons why the customer is considering a two-way radio system? Which departments/functional groups require radios? How many users are there in each functional group? What is the type of radio deployment? Type of radio deployment Number of sites: Do users roam from site to site or are they stationary? Roaming Users Stationary Users Both When does the customer want to implement the new system? Does the customer have budget? What is the budget cycle? 2

3 How are tasks managed with the staff? Are tasks allocated and distributed once a day? Does the customer currently use a Task Management Software? If yes, which one? How is hotel personnel notified when the following incidents arise? What is the process used to respond to each of these incidents? Does the notification or response process change overnight? Event Current Notification Process Current Response Process Changes to Notification or Response Processes Overnight Pre-fire alarm is Full fire alarm is Elevator is stuck HVAC system fails Freezer fails Access control alarm is Please expand on above points. 3

4 Are there remote or dangerous areas in your facility (e.g. roof top, plant rooms)? Are employees required to notify their supervisors when going on to the roof or to other risky or remote areas? Due to an increasing number on attacks on hotel employees, hotel unions are asking hotels to take measures to ensure employee safety in hotels. Several unions have asked hotels to install panic buttons in every room. Is the customer aware of such claims? Does the customer require the ability to place and receive phone calls from the radio? Is the customer interested in dialing into a radio talk group? What type of Radio system is being proposed? How many sites and repeaters per site are being proposed? Technical Questions Does the customer need to apply for FCC licenses? If yes, when will the application process begin? Yes No Anticipated application date: What is the make and model of the PBX? Is it a SIP enabled PBX? Can any of the following protocols be used to connect to fire, HVAC, elevator, freezer and facilities management alarms? What is the current Task Management Software in use? SMTP ASCII SQL CMD I/O OPC 1. Is your Hotel Job Ticket System capable of sending out Notifications for Job Tickets? Yes Yes (and we have this setup already) No Not Sure 2. Is your Hotel Job Ticket System capable of accepting responses to take action on Job Tickets? Yes Yes (and we have this setup already) No Not Sure 4

5 3. Does your Hotel Job Ticket System allow separate servers for Incoming SMTP and Outgoing SMTP? If yes, would you be willing to use Teldio s SMTP Server as your Outgoing SMTP Server for the Hotel Job Ticket System? (Note, this would only affect the Hotel Job Ticket System, it would not affect the rest of your corporate ) 4. Would you be willing to use your Corporate Server as the Incoming SMTP Server for the Hotel Job Ticket System? Yes Yes (and this is how it is currently setup) No Not Sure 5. Please send your Teldio Sales Representative a sample of the following i. notification that is generated by the Hotel Job Ticket System ii. response that an employee sends back to the Hotel Job Ticket System Is the customer considering competitive solutions? If so, how does the MOTOTRBO solution compare to the competitive offerings? Which decision makers need to approve the purchase? Have these individuals been engaged? When is the order expected? CLOSING NOTES 5

TRBONET PLUS FOR MOTOTRBO PREMIUM CONTROL ROOM SOLUTION FOR MOTOTRBO DIGITAL TWO-WAY RADIO SYSTEMS SOLD AND SUPPORTED BY MOTOROLA SOLUTIONS

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