YOUR GUIDE TO PERSONAL ONLINE BANKING

Transcription

1 YOUR GUIDE TO PERSONAL ONLINE BANKING

2 II Published by Murphy & Company, Inc. 360 Barrett Office Dr St. Louis, MO Murphy & Company, Inc. Microsoft, Microsoft Money, Windows and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of the Mozilla Foundation. Quicken is a registered trademark of Intuit, Inc. Macintosh is a registered trademark of Apple Computer, Inc. Adobe Reader is a registered trademark of Adobe Systems, Inc. 0 Portions of this guide were written by QeBanking. Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

3 3 Getting Started Welcome to Personal Online Banking with Bell Bank! Whether at home or at the office, from a mobile phone, tablet or laptop, we strive to make your online banking experience easy and convenient. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the online banking process. If you have additional questions, contact us at :

4 4 Table of Contents Getting Started New User Enrollment...6 Logging Off...8 Resetting A Forgotten Password...9 Home Page Home Page Overview... Account Summary Overview... Account Details Overview...3 Quick Transfer...5 Account Grouping...6 Editing a Group Name...7 Deleting a Group...7 Security Protecting Your Information...8 General Guidelines...8 Login ID and Password...8 Fraud Prevention...8 Login Settings...9 Change Password...9 Change Username...0 Secure Delivery... Alerts Overview... Date Alerts...3 Account Alerts...4 Transaction Alerts...5 Security Alerts Overview...6 Edit Delivery Preferences...6 Secure Message Overview...7 Sending a Secure Message...8 Transactions Moving Money Overview...9 Transfers...30 Online Activity Overview...3 Using Filters...33 Creating or Deleting Custom Views Using Favorites...33 Canceling Transactions...34

5 5 Bill Pay Overview...35 Biller Set Up...36 Change/Cancel Payments...40 View Bill History...4 Additional Features Paperless Enrollment...4 Reconciliation & Disclosures...43 Text Banking...44 Account Preferences...45 Order Checks...46 Stop Payment Request...47 Themes...50 Terms & Conditions...5 Locations Locations and ATMs...5

6 6 Getting Started New User Enrollment If you re new to Personal Online Banking with Bell Bank, you need to complete the enrollment process the first time that you log in. Once you complete these few quick steps, you ll be on your way to banking everywhere you go!. Type bellbanks.com into your browser and click the Sign up now link.. Fill out the Personal Online Banking Enrollment Form with the required information and click the Submit Enrollment button. Note: The details that you provide are verified by comparing them to your contact information in our system. If the information does not match, call us at to update your profile. 3. A confirmation message appears. Click the Continue button. 4. Choose the contact method that allows Bell Bank to reach you immediately with a Secure Access Code (SAC). This numbered code is only valid for a short time, and if it expires, you need to request a new one. If you close your browser before receiving the SAC, you can log in again and select the Enter your Secure Access Code button. 5. Enter the SAC and click the Submit button. 6. Choose whether to register your device for future logins. If you click the Register Device button, you will not need to request SACs from that device. A cookie will be placed on your device. If this cookie is deleted, you will need to re-register your device. Getting Started: New User Enrollment

7 7 7. Review the Personal Online Banking Services Agreement on the Disclaimers page and click the I Accept button to agree to the terms and conditions. 8. A view-only profile page appears. Review the information and click the Submit button. 9. Congratulations! You have successfully logged in to Personal Online Banking! If you have any questions or concerns, call us at New User Enrollment :Getting Started

8 8 Getting Started Logging In After your first-time enrollment, logging in is easy and only requires your username and password. If you are logging in using a device that you have not previously registered, you need to request a Secure Access Code (SAC) Enter your username.. Click the Continue button. 3. Enter your password. 4. Click the Submit button. Note: If you enter an incorrect password too many times, your account will be temporarily locked. Call us at for assistance. Logging Off For your security, you should always log off when you finish your online banking session. We may also log you off due to inactivity.. Click the Log Off tab in the navigation menu.. Close your internet browser. Getting Started: New User Enrollment

9 9 Getting Started Resetting A Forgotten Password If you happen to forget your password, you can easily reestablish a new one from the Bell Bank Home page no need to call us!. Check the box next to Forgot Password?. Enter your username and click the Submit button. Note: You may not be able to change your password if your account is locked. Resetting A Forgotten Password :Getting Started

10 Choose the contact method that allows Bell Bank to reach you immediately with a 6-digit Secure Access Code (SAC). Each Secure Access Code is good for one time use and valid for 5 minutes. 4. Enter the SAC and click the Submit button. 5. Create a new password based on our password requirements and click the Submit button when you are finished. Getting Started: Resetting A Forgotten Password

11 Home Page Home Page Overview After logging in, you are taken directly to the Home page. This page is divided into three convenient sections to help you navigate to every feature within Personal Online Banking. Here you can view the balances in both your linked and Bell Bank accounts, see your account summaries and more! G B D E F C D E F G H I A Note: The letters correspond to several available features on the Home page. A B C D E F G H I A B C D E F G H I A3 B3 C3 D3 E3 F3 G3 H3 I3 Home Page Overview :Home Page

12 A. The navigation bar appears in every view on the left side of the screen. You can navigate to Online Banking features by selecting the appropriate drop-down tab. B. Your Bell Bank accounts are displayed in an account card with its balance. C. If you click an account name, you are taken to the Account Details page. You can also click the right side of an account card and click the View Activity button for more details. D. The icon allows you to print a summary of current available funds in your accounts. E. You can expand or collapse account details by clicking the icon. F. If you click and hold an account card, you can drag and drop it to a new location to change the order in which your accounts appear. G. The Quick Actions links in the top right corner let you quickly access different Online Banking features. Account Summary Overview If you ever need to quickly assess how much money is in all your accounts, you can scroll down to the Account Summary graphic on the Home page. This interactive chart represents your total assets, represented by specific colors and percentages. A D B C A. The Total Assets widget gives you the total amount of money in your accounts and breaks down those funds into percentages. B. Each colored piece represents one of your Bell Bank or linked accounts and displays it percentage of total funds as well as the balance. C. Clicking "Next" or "Previous" lets you view different accounts and details. D. You can click the "View Transactions" link for more information. Home Page: Home Page Overview

13 3 Home Page Account Details Overview Selecting a Bell Bank account on the Home page takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances so you stay organized and on top of your finances. A D E B C F F G H I J P Q R S T Z 6a 7a 8a 9a 0a 6b 7b 8b 9b 0b 6c 7c 8c 9c 0c 6d 7d 8d 9d 0d 6a 7a 8a 9a 0a 6b 7b 8b 9b 0b F G H I J F G H I J F3 G3 H3 I3 J H I A B C D E F G H I J K L M N O P Q R S T U V W X Y Z a a 3a 4a 5a 6a 7a 8a 9a 0a b b 3b 4b 5b 6b 7b 8b 9b c c 3c 4c 5c 6c 7c 8c 9c d d 3d 4d 5d 6d 7d 8d 9d 0b 0c 0d a a 3a 4a 5a 6a 7a 8a 9a 0a A B C D E F G b H biaccount J 3b 4bDetails 5b 6b Overview 7b 8b :Home 9b Page 0b A B C D E F G A H B I C J D E F G H I J

14 4 A. On the Home page, you can click on an account name to view the Account Details screen. You can also click the right side of an account card and click the View Activity button. B. The available balance of that account is displayed in the top right corner. C. You can find transactions within that account using the search bar. D. Transactions can be sorted by time, type, amount or check number. Click the Filters icon for more options. E. More information about your account is available by clicking the Details icon. F. The icon lets you send a secure message about that account. You can also print a list of transactions by clicking the icon or export your transactions into a different format by clicking the icon. G. The icon indicates how the Date, Description and Amount columns are sorted. H. You can view more details about a transaction by clicking on it. I. After clicking a transaction, the icon lets you print the transaction. Home Page: Account Details Overview

15 5 Home Page Quick Transfer No need to run to a branch to move money from one account to another! If you re ever in a rush, the Quick Transfer option provides you with a simple way to do those transactions Choose an account to transfer funds from by clicking the right side of the account card then clicking the Quick Transfer button.. Select the To drop-down and choose an account to receive the funds. 3. Enter an amount to transfer. 4. Click the Advanced Options link to be redirected to the Funds Transfer feature. 5. Click the Transfer Funds button when you are finished. Quick Transfer :Home Page

16 6 Home Page Account Grouping You can organize your internal and linked accounts into groups, so the Home page appears how you want it in a way that makes sense to you. These groups can always be changed or deleted to meet your needs.. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Home Page: Account Grouping

17 7 Editing a Group Name The names of existing groups can be edited in just two easy steps.. Click the icon to edit your group nickname.. Enter a new name and click the check mark when you are finished. Deleting a Group After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.. Remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it.. Click the Yes, delete button to delete the group. Account Grouping :Home Page

18 8 Security Protecting Your Information Here at Bell Bank, we do all that we can to protect your personal information and provide you with a dependable online experience. However, we rely on you to take further precautions to assure the safety of your accounts. By following our tips, Personal Online Banking can be a secure and efficient method for all your banking needs. General Guidelines Make sure your operating system and antivirus software are up-to-date. Always use secure wireless (WiFi) networks that require a username and password. Never leave your computer unattended while using Personal Online Banking. Monitor your recent account history for unauthorized transactions. Always log off of Personal Online Banking when you re finished and close the browser. Username and Password Create strong passwords by using a mixture of upper and lowercase letters, numbers and special characters. Do not create passwords containing your initials or birthday. Change your passwords periodically. Memorize your passwords instead of writing them down. Only register personal devices and avoid using features that save your usernames and passwords. Fraud Prevention Do not open attachments or click on links from unsolicited sources. Avoid giving out personal information on the phone or through . Shred unwanted sensitive documents including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. Act quickly. If you suspect your financial information is compromised, call us immediately at Security: Protecting Your Information

19 9 Security Login Settings We take security very seriously at Bell Bank. Because of this, we ve added various tools to help you better protect your account information. You can add and manage these features in Security Preferences to strengthen your online banking experience. Change Password When you need to, you can change your password within Personal Online Banking.We recommend that you change your password regularly and follow our guidelines for creating a strong password Click the Login Settings tab.. Click the Change Password button.. Enter your old password. 3. Create a new password. 4. Reenter your new password. 5. Click the Change Password button when you are finished making changes. Login Settings :Security

20 0 Change Username You can also change your username at any time. To ensure that you create an effective username, create an ID that you will remember that follows our required guidelines. 3 Click the Login Settings tab.. Click the Change Username button.. Enter your new username. 3. Click the Submit button when you are finished making changes. Security: Login Settings

21 Secure Delivery Bell Bank verifies your identity using Secure Access Codes (SACs), which are numbered codes that are sent to you by , phone or text. Within Security Preferences, you can make changes to your delivery preferences or add new ways we can contact you. 4 3 Click the Login Settings tab.. Click the Secure Delivery button.. Makes changes to a secure delivery method by clicking the icon to make changes or the icon to delete a secure delivery method. 3. Enter your new contact information and click the icon when you are finished to save your changes. 4. Add a new delivery contact by clicking either the New Address, New Phone Number or New Text Number button at the bottom of the page. Login Settings :Security

22 Security Alerts Overview Having peace of mind is critical when it comes to your online banking experience. When you create an alert through Personal Online Banking, you specify the conditions that trigger that alert, so you stay on top of what s important to you. A B C D In the Alerts tab, click Alerts. A. The "New Alert" drop-down lets you create a date, account, history or transaction alert. B. The icon allows you to collapse or expand alert details for each category. C. Toggling the "Enabled" switch turns an alert on or off without deleting it. D. The "Edit" link lets you make changes to existing alerts. Note: All alerts are automatically sent through secure messages, but you can also choose to receive them by , phone or text message. Security: Alerts Overview

23 3 Date Alerts Just like marking a calendar, you can set up alerts to remind you of specific dates or events. That way, you never forget a birthday or anniversary again! In the Alerts tab, click Alerts.. Use the New Alert drop-down and select Date Alert.. Check the box next to an alert type. 3. Enter the date for the alert to occur. 4. Check the box next to Recurs Every Year to have your alert repeat annually. 5. Enter a message and click the Set button. 6. Select a delivery method from the drop-down. 7. Click the Save button when you are finished. Alerts Overview :Security

24 A3 B3 C3 D3 E3 F3 G3 H3 I3 J3 4 Account Alerts There should be no surprises when it comes to your finances. Account Alerts can notify you when the balances in your accounts goes above or below a number you specify In the Alerts tab, click Alerts Use the New Alert drop-down and select Account Alert. A B C D E F G H I J. Check the box next to an account name. K L M N O P Q R S T 3. Check a box to select a field. U V W X Y Z 4. acheck a a 3a box 4a to select 5a 6a a comparison. 7a 8a 9a 0a 5. benter b an 3bamount 4b 5b and 6b click 7bthe 8b Save 9bbutton. 0b 6. cselect c a 3c delivery 4c 5c method 6c using 7c 8cthe 9c drop-down. 0c 7. dchoose d 3d a frequency 4d 5d by 6dchecking 7d 8d the 9dbox 0dnext to Every Occurrence to repeat the alert daily. a a 3a 4a 5a 6a 7a 8a 9a 0a 8. Click the Save button when you are finished. b b 3b 4b 5b 6b 7b 8b 9b 0b Security: A B Alerts COverview D E F G H I A B C D E F G H I J J

25 5 Transaction Alerts Different types of transactions can occur in your accounts. By creating Transaction Alerts, you can be notified when various transfers, payments or debits post to your account In the Alerts tab, click Alerts. A B C D E F G H I J. Click the New Alert drop-down and select Transaction Alert. K L M N O P Q R S T. Check the box next to an account name. U V W X Y Z 3. a Check the box next to a transaction type. a 3a 4a 5a 6a 7a 8a 9a 0a 4. b Select a comparison by checking the appropriate box. b 3b 4b 5b 6b 7b 8b 9b 0b 5. c Enter c 3c an amount 4c 5c and 6c click 7c the 8c Save 9c 0c button. 6. d Select d 3da delivery 4d 5d method 6d 7dusing 8d the 9d drop-down. 0d 7. a Choose a 3a a 4a frequency 5a 6aby 7a checking 8a 9a the 0a box next to Every Occurrence to repeat the alert daily. b b 3b 4b 5b 6b 7b 8b 9b 0b 8. A Click B the C Save D E button F when G H you are I finished. J A B C D E F G H I A3 B3 C3 D3 E3 F3 G3 H3 I3 J J3 Alerts Overview :Security

26 6 Security Security Alerts Overview We want you to feel confident while using Personal Online Banking. To help you feel safe and in control, Security Alerts are implemented in your accounts to notify you immediately when security scenarios occur. A 3 In the Alerts tab, click Alerts, then Security Alerts. A. You can turn an alert on or off by toggling the Enabled switch. Some security alerts are required and cannot be turned off. Edit Delivery Preferences When a trigger occurs, Security Alerts are always sent to you through secure messages. You can add additional delivery methods to notify you about your accounts wherever you are. In the Settings tab, click Alerts, then Security Alerts.. Click the Edit Delivery Preferences link at the top. These changes will apply to all Security Alerts.. Enter the information for your preferred delivery method. 3. Click the Save button when you are finished making changes. Security: Security Alerts Overview

27 7 Security Secure Message Overview If you have questions about your accounts or need to speak with someone at Bell Bank, Secure Messages allows you to communicate directly with a Bell Bank customer service representative. From the Secure Messages page, you can find replies, old messages or create new conversations. B A C D A Click the Messages tab. A. Click on a message to open it. Messages are displayed on the left side of the screen. B. Delete multiple messages by checking the box next to the corresponding messages or check the box next to Select All and click the icon. C. Messages automatically delete after a certain time. Check the box next to This message should never expire to prevent that message from being erased. D. Delete an opened message by clicking the icon or reply by clicking the icon. Secure Message Overview :Security

28 8 Security Sending a Secure Message Starting a new conversation through Personal Online Banking is just as effortless as sending an . Unlike an , you can safely include confidential personal information relating to your accounts or attach files within a new message Click the Messages tab.. Create a new message by clicking the New Conversation button in the top right corner.. Select the recipient from the drop-down. 3. Enter the subject. 4. Click the Supported Attachments link to see if your file is supported. 5. Attach a file by clicking the icon. 6. Enter your message. 7. Click the Send button when you are finished. Security: Sending a Secure Message

29 9 Transactions Moving Money Overview The heart of Personal Online Banking is the ability to transfer funds on the go. Whether you are transferring money between your accounts or sending money to someone outside of Bell Bank, there are various features that help you transfer funds in different ways. Funds Transfer: Moving money between your personal Bell Bank accounts. Bill Pay: Move money to someone s external account or a company s account. Moving Money Overview :Transactions

30 30 Transactions Transfers When you need to make a one-time or recurring transfer between your personal Bell Bank accounts, you can use the Funds Transfer feature. These transactions go through automatically, so your money is always where you need it to be Transactions: Transfers

31 3 Click the Transfers tab.. Select the accounts to transfer funds between using the To and From drop-downs.. Enter the amount and date to process the transaction. 3. Check the box next to Make this a recurring transaction to repeat the transfer. 4. Use the Transfer Frequency drop-down to specify how often the transfer should occur. 5. Enter a start and end date for this transaction or check the box next to Repeat Forever. 6. Enter a memo. 7. Click the Approve button when you are finished. Note: You can view or cancel unprocessed transactions by accessing the Recurring Transactions tab within the Online Activity. Transfers :Transactions

32 3 Transactions Online Activity Overview All transactions initiated through Personal Online Banking or through our app appear in the Online Activity. All single and recurring transactions as well as deposited checks show in the Online Activity along with stop payments and check reorders. A B C D E F In the Other tab, click Online Activity. A. Click an appropriate tab at the top to view Single Transactions, Recurring Transactions or Deposited Checks. B. Use the search bar to find transactions within that account. C. Print the Online Activity page by clicking the icon. Export your transactions into a different format by clicking the icon. D. Click the icon next to the Created, Status, Transaction Type, Account or Amount columns to sort transactions. E. Click on a transaction to view more details. F. Select Actions to perform additional functions. Transactions: Online Activity Overview

33 33 Using Filters What appears on the Online Activity can be customized using various filters. You can also choose up to six columns to display, so you can swiftly find what you re looking for each time A B C D E F G H I J K L M N O P Q R S T U V W X Y Z In the Other tab, click Online Activity.. a a 3a 4a 5a 6a 7a 8a 9a 0a Click the Filters icon to create a custom view of your transactions.. b b 3b 4b 5b 6b 7b 8b 9b 0b Create a custom list of transactions using these filters. c c 3c 4c 5c 6c 7c 8c 9c 0c 3. Filter the type of transaction you are looking for using the Transaction Type d d 3d 4d 5d 6d 7d 8d 9d 0d drop-down. Column names with check boxes appear. Select up to six boxes. a a 3a 4a 5a 6a 7a 8a 9a 0a 4. Click the Apply Filters button when you are finished. b b 3b 4b 5b 6b 7b 8b 9b 0b 4 A B C D E F G H I J Creating or Deleting Custom Views Using Favorites A B C D E F G H I J After applying specific filters, you can save that view of the Online Activity to Favorites, making A3 B3it easier C3 D3and E3faster F3 to G3search, H3 I3 print J3or export transactions. You can always delete Favorites if they are no longer useful In the Other tab, click Online Activity.. Apply filters and click the Favorites link.. Click the + icon to create a new favorite template. 3. Enter a name for your new custom view. 4. Click the Save button when you are finished. 5. Click the X icon to remove a custom view from your Favorites. A B C D E K L M N O U V W X Y a a 3a 4a 5a b b 3b 4b 5b c c 3c 4c 5c d d 3d 4d 5d a a 3a 4a 5a Online Activity Overview :Transactions b b 3b 4b 5b A B C D E

34 34 Canceling Transactions The Online Activity shows all pending transactions that have not posted to your account. You can also cancel pending transactions up until their process date. 3 Cancel Selected Print Selected Details 4 In the Other tab, click Online Activity.. Click the Show Advanced icon. An additional column of check boxes appears next to the Amount column.. Browse through your pending transactions and check the box for each transaction you want to cancel. Check the box between Amount and Actions to select all transactions. 3. Click the Actions drop-down and click Cancel Selected. 4. Click the Confirm button when you are finished. The status then changes to Cancelled on the Online Activity page. Note: If you cancel a recurring transaction in the Single Transaction tab, you will only cancel that single occurrence. To cancel an entire series, you must visit the Recurring Transactions tab in the Online Activity. Transactions: Online Activity Overview

35 35 Bill Pay Overview Bill Pay allows you to stay on top of your monthly finances with utmost ease and turnkey efficiency. Free yourself from the hassle of writing checks and the clutter that comes with traditional ways of paying bills! This is a quick and easy alternative to paying your bills online at the sites of each individual company. The first time you click the Bill Pay tab, you will be asked to choose an account to use within Bill Pay and to accept the terms and conditions. Click on the Bill Pay tab to begin managing your bills online. The Payment Center is a guide to your billers and bills due as well as where you will edit or delete scheduled payments. Bill Pay: Overview Overview :Bill Pay

36 36 Bill Pay Biller Set Up The person or company to whom you are sending funds is known as the biller. A biller can be almost any company or person you would send a written check to, like a utility company, a cable TV provider, or even a relative. It may be convenient to set up an automatic payment for a biller so that there is no need for repeating the same scheduling process each month. You will see your biller s listed in the Payment Center. Click the button at the top of the page to Add a Company or Person.. Click the name of the biller to see or change their information, such as their address, telephone number, and recent payments. Bill Pay: Biller Set Up

37 37 Bill Pay ebills EBills are a fast and convenient way to receive your bills each month. If your biller offers an electronic version of your bill, the ebills icon will be located next to the name within the Payment Center. After activating ebills, you will start receiving your bill directly within your Bill Pay account. No need to shuffle through biller information or access each individual biller s website to pay your bills you can get it all right here and never miss a payment! 4 3. Click on the icon or ebills link.. Click the Add button for each biller you would like to add to ebills. 3. When completed, click the Submit button. 4. A Confirmation message appears. Click the Close button. Biller Set Up :Bill Pay

38 38 Bill Pay Schedule Payments No check? No pen? No problem! Our payment scheduling feature is the only thing you need to accomplish your Bill Pay needs. Hassle-free Bill Pay is just a couple mouse clicks away! Billers are listed by name in the Payment Center.. Enter the amount of your bill, and use the calendar feature to select the payment due date.. Click the Send Money button when finished. Bill Pay: Biller Set Up

39 39 Bill Pay Automatic Payments It may be convenient to set up a biller to receive payments on a regular basis. Why must you pay by repeating the same scheduling process each month? With our Automatic Payment option, you can remain confident that your payments are taken care of automatically without you doing a thing! In the Payment Center, select the biller for which you would like to set up automatic payments. Select AutoPay and then Set Up Autopay.. Fill in the required fields to complete your request for an automatic payment.. Click the Start Sending Payments button when complete. Biller Set Up :Bill Pay

40 40 Bill Pay Change/Cancel Payments You can change or cancel a payment even after you schedule it. This convenient feature gives you the freedom to change the way you make your payments. Locate the Pending Payments box in the Payment Center.. Click the Change link to edit your payment in a secondary screen. Here, you can change the Pay From Account, Pay Date or Pay Amount.. Click the Cancel link if you do not wish to process the payment. Bill Pay: Change/Cancel Payments

41 4 Bill Pay View Bill History You can conveniently view and print your bill history and details using our Online Bill Pay. 3 Click the Payment Amount link in Recent Payments.. Review the Pay From account, Withdraw On date, Amount, and Confirmation number.. Click the Payment Inquiry to inquire about a specific payment or click the Print link to print the payment details. 3. Exit out of the window by clicking the X icon in the top right corner. View Bill History :Bill Pay

42 4 Additional Features Paperless Enrollment You can change how you like to receive your monthly statements for your primary account. Paper statements are physically delivered to you in the mail, while E-Statements are available to view anytime in online banking for up to 7 years! 3 4 In the Statements tab, click the Paperless Enrollment.. Edit or add a delivery destination by clicking the icon at the end of the account line.. Use the drop-down to choose your Delivery Type. 3. Add or change your address. 4. Click the Save button when you are finished. Additional Features: Paperless Enrollment

43 43 Additional Features Reconciliation & Disclosures This link takes you to the Legal Notices page on BellBanks.com. You ll find: A downloadable reconciliation form to help you balance your checkbook A link to Bell Bank s privacy policy A link to download Adobe Acrobat Reader for viewing online statements 3 In the Statements tab, click the Reconciliation & Disclosures.. To download the reconciliation form (PDF), click Reconciliation and Disclosure Form.. To review Bell s privacy policy, click Privacy Notice. 3. To download Adobe Acrobat Reader, click Adobe Acrobat Reader. Reconciliation & Disclosures :Additional Features

44 44 Additional Features Text Banking Text Banking allows you to manage your accounts on the go. Once enrolled, you can check balances, review account history and transfer funds from your Personal Online Banking account using any text-enabled device. 3 4 In the Alerts tab, click Text Banking.. Toggle the Text Enrollment switch from Off to On.. Enter your SMS text number. 3. Read the terms and conditions and check the box next to Agree To Terms. 4. Click the Save button when you are finished. Note: To view your account in Text Banking, visit Account Preferences and click enable. Commands for Text Banking Text Command Options to #6563 for the Following Information: BAL or BAL <account nickname> HIST <account nickname> TRA <from account nickname> <to account nickname> <amount> LIST HELP STOP START MORE Request account balance Request account history Transfer funds between accounts Receive a list of keywords Receive a list of contact points for information on text banking Stop all text messages to the mobile device (for text banking and SMS alerts/notifications) Enable message send/receive for text banking Repeats the previous BAL or HIST request Additional Features: Text Banking

45 45 Additional Features Account Preferences The Home page and your accounts should appear in a way that is fitting for you. The names of accounts, order in which they appear on the Home page, order of account groups and names of account groups can be changed in Account Preferences to suit your needs In the Other tab, click Account Preferences.. Select the up or down arrows on the right side to change the order that your accounts appear in.. Use the Visibility switch to toggle whether or not your account is visible on the Home page. 3. Click the icon to change the nickname of a group or an account. Make your changes and click the check mark to save it. 4. Click the Nickname Account button to change the Online Display Name of an account. Make your changes and click the check mark to save it. 5. Select the Account drop-down to change the group that account is in. Account Preferences :Additional Features

46 46 Additional Features Order Checks You can conveniently order Bell Bank checks online at any time on our trusted vendor s website. In the Other tab, click on Order Checks.. Choose the account you want checks ordered for.. Complete your order on our vendor s website. Note: To order deposit tickets or withdrawal tickets for savings accounts, please contact us at Additional Features: Order Checks

47 47 Additional Features Stop Payment Request If you re ever worried about a pending written check, you can initiate a stop payment request to prevent that check from being cashed. Once approved, the stop payment remains in effect for 6 months. If you need the current fee information, please call us during our business hours at In the Other tab, click Stop Payment.. Select the appropriate account. Stop Payment Request :Additional Features

48 Enter the check number and click the Save button. 3. Enter the payee and click the Set button. 4. Enter the amount and click the Save button. Additional Features: Stop Payment Request

49 Enter the date of the check using the calendar. 6. Enter a description under Note and click the Set button. 7. Click the Send Request button when you are finished. Note: You can view the approval status of a stop payment in the Online Activity. Stop Payment Request :Additional Features

50 50 Additional Features Themes We want Personal Online Banking to match your personality and feel comfortable, which is why you can customize your themes. Once selected, these changes are applied immediately on all your devices. In the Other tab, click Themes.. Click on a theme to change it. Note: Choosing a different theme may change your selected language or the placement of options within Personal Online Banking. Additional Features: Themes

51 5 Additional Features Terms & Conditions This link takes you to the Terms and Conditions page on BellBanks.com. You ll find: Downloadable terms and conditions for Personal Online Banking Downloadable terms and conditions for Cash Management Adobe Acrobat Reader is required. In the Other tab, click Terms & Conditions.. To download the terms and conditions for Personal Online Banking (PDF), click Personal Online Banking Terms and Conditions.. To download the terms and conditions for Cash Management (PDF), click Cash Management Terms and Conditions. Terms & Conditions :Additional Features

52 5 Locations Locations and ATMs If you need to locate a Bell Bank branch or ATM, the interactive map below can help you find locations nearest you. If your device s location services feature is turned off or your location in unavailable, a general list of branches appears. C B D A In the Other tab Click on the Locations & ATMs tab. A. Details about branches or ATMs are displayed on the right-hand side. B. You can locate a Bell Bank branch or an ATM by clicking the appropriate button. C. The search bar allows you to find specific Bell Bank branches. D. Bell Bank locations or ATMs are marked along with your location. Click a branch for additional details such as phone numbers, directions, lobby hours and drive-thru hours. Locations: Locations and ATMs

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