Citizen Reporter App for DuPage County. Illinois GIS Association Annual Conference Ryan Nosek, GIS Analyst, DuPage County October 18 th, 2016

Transcription

1 Citizen Reporter App for DuPage County Illinois GIS Association Annual Conference Ryan Nosek, GIS Analyst, DuPage County October 18 th, 2016

2 Presentation Topics Crowdsourcing Apps from Esri Crowdsource Reporter Apps Esri s Crowdsource Reporter DuPage Co. Citizen Reporter App (Live) DuPage Co. Citizen Reporter App (Beta) Crowdsource Manager Apps Esri s Crowdsource Manager DuPage Co. Citizen Reports Manager for Stormwater (Live) DuPage Co. Citizen Reports Manager for DuDOT (Beta) Reports & Automated Notifications Next Steps

3 Esri s Crowdsource Reporting Apps ArcGIS for Local Government Solutions Templates Includes two apps, Crowdsource Reporter and a companion app Crowdsource Manager Both apps are configurable template applications AGO Group is used by the app to display one or more webmaps Each webmap contains feature services used for Reporting, and comments if desired Both App s can either be hosted entirely in AGO or hosted on your own web/gis server What s new?

4 Crowdsource Reporter Highlights Used by the public to report issues around the community Mobile and desktop friendly Social Media logins and My Reports Geolocation and Report Proximity Display of non-editable reference layers Picture attachments Voting up Comments

5 DuPage County Citizen Reporter (Live) Stormwater Management Citizen Reporter: Waterway Reporter released to the public in March 2016 Helps Watershed Planning efforts Primary Outreach efforts by Stormwater Department include meetings, direct mailers, social media, and brochures Type of Impairments to Report: Stream Blockage Sediment Streambank Erosion Water Quality Issues Illegal Dumping Garbage Other

6 DuPage County Citizen Reporter (Beta) Addition of DuPage Department of Transportation s Roadway Reporter Report Status and Notifications to Users Reports related to Road and Trails or Signals and Signage Road and Trails Report types: Pothole Pavement Condition Animal/Debris Pickup Tree Trimming Water/Flooding Other/Suggestions Signal and Signage Report types: Damaged or Missing Signal Color Outage Signals Flashing Timing Issues Other/Suggestions

7 Citizen Reporter App Customizations Styles, logos, markers, language, data schemas, etc. Filters for New Features Added: Public View = No Review for assignment Review for abusive content Publicly viewable reports issue detail only User contact info is kept out of Report Required Fields ( Report Type and ) Report Status Notifications (in BETA, for Roadway Reporter) Automated sent to User when DuDOT completes a Reported issue Automated sent to User when the Report is assigned to another jurisdiction

8 Crowdsource Manager App Highlights Tablet and desktop friendly All fields are editable Additional fields can be made available for just Managers Reference layers Displays Attachments Display, edit Comments Real-time time slider Honors filters set in webmap

9 Citizen Reports Manager for Stormwater Uses Crowdsource Manager template Manager can toggle filters for Public View Managers login using their DuPage County AGO account

10 Citizen Reports Manager for DuDOT Uses Web AppBuilder (for Developers) Custom Geoprocessing Widget for Printing Reports Add a Report from Manager App Additional Widgets Filter widgets Basemap widget Time slider widget Background Geoprocessing Jurisdiction Assignment and Report ID s also run on Scheduled Tasks Updates to Management-only fields prompt different Notifications to be sent; python scripts run as a scheduled task

11 DuDOT Report Printouts Printed Reports used in the field Map Templates set up as Data Driven Pages mxd s accessible to ArcGIS for Server DDP sorted on unique Report IDs Python script published as Geoprocessing task User input: Road or Trail Report, or Signal or Signage Report User input: Report ID Output: Report PDF WAB Custom Geoprocessing Widget

12 Notification System How it works NotificationSystem_CitizenReporter.py Runs hourly Checks for changes within last hour Script looks for New Reports and/or recently updated Reports (made by County Managers) and follows different business rules to determine who receives a notification and for what reason. Types of notification fall into four different categories: 1. Automated Notice of New Reports: is generated to let staff know that new reports have been submitted (County only, Waterway and Roadway Reporter) 2. Automated Notice of New Comments: is generated to let staff know that a new comment was entered on an existing, publicly viewable report (County only, Waterway and Roadway Reporter) 3. DuDOT Notice of Verified Reports: Notices of Verified Reports fall into two categories: a) s sent to Assigned Jurisdictions (whether DuDOT crew or another Jurisdiction), and b) s sent to the User if the Report is assigned to a Jurisdiction other than DuDOT 4. DuDOT Notice of Completed Report: is sent to User whenever DuDOT completes an issue

13 Notification System, cont. Logic/Business Rules 1) Automated Notice of New Reports: Initial notices are sent out to either DuDOT or Stormwater staff letting them know a Report was submitted within the last hour s include a quick link that opens a ArcGIS webmap, and includes the following: Map marker at the location of the Report Report Type Report Details User Contact info Report ID

14 Notification System, cont. Logic/Business Rules 1) Automated Notice of New Reports, cont.:

15 Notification System, cont. Logic/Business Rules 2) Automated Notice of New Comments: Comments are recorded in a related table, so the script creates a look up of the associated Feature s Report ID to include in the , in addition to the Comment text itself Notices of new comments submitted are helpful in monitoring (both good and bad) activity by DuDOT and Stormwater staff If content is abusive, staff follow link, search for provided Report ID then delete or modify the comment

16 Notification System, cont. Example 2) Automated Notice of New Comments, cont.:

17 Notification System, cont. Logic/Business Rules 3) DuDOT Notice of Verified Reports: ( sent to Jurisdiction) Before any Verified Report notifications are sent, DuDOT Management updates values in the following fields: Public View Jurisdiction Assigned Report Status Notification Status sent to Jurisdiction Assigned s can be sent to any one of 43 different Roadway jurisdictions in our County Within DuDOT, Reports can also be assigned to 8 different types of specific work crews, such as pothole crews, tree crews, path crews, etc. Once the is sent, the script automatically updates the Notification Status value from Send Notification to Notification Sent

18 Notification System, cont. Example 3) Notice of Verified Reports, cont.: ( sent to Jurisdiction)

19 Notification System, cont. Example 3) Notice of Verified Reports, cont.: ( sent to User) The User is notified when a Report is assigned to a Jurisdiction other than DuDOT is sent at the same time that the Jurisdiction is notified of the Report

20 Notification System, cont. Logic/Business Rules 3) Notice of Verified Reports, cont.: (Report Status updated in App) Report Status reflected in notices shown in publicly visible Report

21 Notification System, cont. Logic/Business Rules 4) DuDOT Notice of Completed Report When DuDOT completes work on a submitted issue, the User will get an notification.

22 Roadway Report Lifecycle Script Geoprocessing Tasks: Run spatial intersection b/w Jurisdictions layer and Reports, join data to create Assigned Jurisdictions, generate Report ID s Script Notifications: 4. DuDOT Notice to User of Completed Report 2. County Staff Review and Update the Report 1. Citizen Submits Report 3. DuDOT deploys resources to correct DuDOT issues 4. County Staff update Report as Completed Script Geoprocessing Tasks: Update Notification Status field after sending Verified Reports s and send s Notifications: 1. Automated notice of New Reports 2. Automated notice of New Comments on existing Reports 3. DuDOT Notice of Verified Reports ( s to Assigned Jurisdictions and to Users if Report is within other Jurisdiction.

23 Next Steps Does your agency have a Roadway Jurisdiction in DuPage County? Want to be notified of issues submitted to our app that fall in your Jurisdiction? We just need an ! Jurisdictions can opt out will receive no notifications from DuPage County. The end User will instead be notified to contact their Local Jurisdiction for the issue they were reporting to us Contact us with questions or to get started! Ryan Nosek GIS Analyst, DuPage County Ryan.Nosek@dupageco.org Tom Ricker GIS Manager, DuPage County Tom.Ricker@dupageco.org