QUICK START GUIDE. OfficeSuite Fax

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1 QUICK START GUIDE OfficeSuite Fax An affordable faxing solution that will reduce your current costs and streamline your entire document management process while enabling your mobile and remote employees to be more productive.

2 MyOfficeSuite Fax overview How to send a fax Click Send A Fax on the My Online Fax widget. Fill out the following fields: Send Fax To Fill in the fax number you want to send to. Recipient Name Person you are sending to. Send Fax From If you only have 1 fax number this will be completed. If you have multiple fax numbers select which fax number from the drop down. File To Fax Click Add Files to browse and find the file you want to fax. You can send up to 5 attachments per fax. Once the file is added you will see it on the right hand side of the screen. If you need to delete, simply click on the Trash icon. How to view a received fax Click Check Faxes on the My Online Fax widget. From the Received folder you can view all received faxes with the following: Date and time received Number fax was sent from # of pages Click Download to download the fax in PDF format Click Forward to forward the fax Click Delete to delete a single fax Click Send Fax. OFFICESUITE FAX QUICK START GUIDE WINDSTREAM 2

How to view a sent fax From the Sent folder you can view all sent faxes with the following: Date and time sent Number fax was sent to # of pages Status of fax How to receive

Just double-click on the attachment contained in the e-mail to read your fax. With either MyOfficeSuite or Email to Fax you can send up to 5 attachments.

3 How to view a sent fax From the Sent folder you can view all sent faxes with the following: Date and time sent Number fax was sent to # of pages Status of fax How to receive a fax Provide your OfficeSuite Fax service fax number to all of your contacts. When people send a fax to your OfficeSuite Fax number, your fax will arrive in your . Just double-click on the attachment contained in the to read your fax. With either MyOfficeSuite or to Fax you can send up to 5 attachments. OfficeSuite Fax supports the following formats: Download the fax in PDF format JPG Adobe PostScript Microsoft Word CSV Plain Text PDF TIFF Excel HTML OFFICESUITE FAX QUICK START GUIDE WINDSTREAM 3

4 to Fax overview How to send a fax (no cover page) Compose an message addressed to the fax number you are sending Example: @ yourfax.com Make sure the number is in the form of area/city code + number (10 digits only no dashes). In the Subject line you will need to put in your OfficeSuite Fax number (10 digits only no dashes) and add a semicolon (;) Example: ; Leave body of blank Attach any documents to be sent Hit Send Once sent you will receive a confirmation or rejection notice with explanation. How to send a fax (with cover page) Compose an message addressed to the fax number you are sending Example: @ yourfax.com Make sure the number is in the form of area/city code + number (10 digits only no dashes). In the Subject line you will need to put in your OfficeSuite Fax number (10 digits only no dashes) and add a semicolon (;). Example: ; Cover Page Type in your message (cover page). If you type any text in your message body, the OfficeSuite Fax service will put it on a cover page. Attach any documents to be sent Hit Send Once sent you will receive a confirmation or rejection notice with explanation. OFFICESUITE FAX QUICK START GUIDE WINDSTREAM 4

5 How to receive a fax Provide your OfficeSuite Fax service fax number to all of your contacts. When people send a fax to your OfficeSuite Fax number, your fax will arrive in your . Just double-click on the attachment contained in the to read your fax. With either MyOfficeSuite or to Fax you can send up to 5 attachments. OfficeSuite Fax supports the following formats: JPG Adobe PostScript Microsoft Word CSV PDF TIFF Excel HTML Plain Text OFFICESUITE FAX QUICK START GUIDE WINDSTREAM 5

MyOfficeSuite portal My Online Fax widget The My Online Fax widget displays the following information: MY ONLINE FAX INBOUND FAX NUMBER 123.456.

refresh the count Check Faxes brings you to the Received faxes folder where you will have the ability to view all of the faxes you have received.

6 MyOfficeSuite portal My Online Fax widget The My Online Fax widget displays the following information: MY ONLINE FAX INBOUND FAX NUMBER Inbound Fax Number select which fax number, if you have multiple, from the drop down menu 40 new messages REFRESH New Messages number of new messages since your last login; click Refresh to refresh the count Check Faxes brings you to the Received faxes folder where you will have the ability to view all of the faxes you have received. If you have multiple fax numbers, click on the dropdown in the top left hand corner to select which fax you want to view. CHECK FAXES SEND A FAX Send a Fax brings you to the Send folder to send a fax Clicking on the My Services link on the top navigation bar will also allow you to see My Online Fax so you can Check Faxes or Send a Fax. OFFICESUITE FAX QUICK START GUIDE WINDSTREAM 6

Headers and actions Received Date and time fax was received Caller ID Number that fax was sent from Fax Number Number fax was sent to Pages Total # of fax pages received/sent Sent Date and time fax

7 Headers and actions Received Date and time fax was received Caller ID Number that fax was sent from Fax Number Number fax was sent to Pages Total # of fax pages received/sent Sent Date and time fax was sent Destination Fax Number fax was sent to File Name Name of the file that was faxed Status Status of the sent fax (processing, failed or success) Download Click to download the fax in PDF format Forward Click to forward the fax Delete Click to delete a single fax. To delete multiple faxes check the faxes you want to delete and select Delete Selected at the top. Refresh Click to refresh the page At the bottom of every page you will have the ability to perform the following: Select which page you want to view Select the number of faxes you want to appear on each page View the total number of faxes in your received box When in the Sent folder, you will have the ability to view all of the faxes you have sent. When in the Send folder, you will have the ability to send a fax. OFFICESUITE FAX QUICK START GUIDE WINDSTREAM 7

How to send a fax To send a fax, fill in the following: Send Fax To fax number you want to send to Recipient Name person you are sending to Send Fax From If you only have 1 fax number this will be

8 How to send a fax To send a fax, fill in the following: Send Fax To fax number you want to send to Recipient Name person you are sending to Send Fax From If you only have 1 fax number this will be completed. If you have multiple fax numbers, select which fax number from the drop down. File To Fax Click Add Files to browse and find the file you want to fax. Once added, you will see it on the right hand side of the screen. If you need to delete, click on the Trash icon. Send Fax Click to send the fax Once a fax is sent, it s displayed at the top in pending status until it s processed and added to the sent folder. Click Refresh to refresh the page to reflect the updated status. You can send up to 5 attachments in one fax Attachment types include: JPG, PDF, Adobe PostScript, TIFF, Microsoft Word, Excel, CSV, HTML and Plain Text. OFFICESUITE FAX QUICK START GUIDE WINDSTREAM 8

9 Sending faxes to fax Compose an message addressed to the fax number you are sending Make sure the number is in the form of area/city code + number (10 digits only no dashes). Example: @ yourfax.com In the Subject line, put in your OfficeSuite Fax number (10 digits only no dashes) and add a semicolon (;). You can also add the text Cover Page to have the message body serve as a cover page. Example: ; Cover Page Type in your message. If you type any text in your , OfficeSuite Fax will put it on a cover page. 4. Attach up to 5 documents. Attachment types include: JPG, PDF, Adobe PostScript, TIFF, Microsoft Word, Excel, CSV, HTML and Plain Text. If a user sends a fax from their client, they will also see a copy of the sent fax in the MyOfficeSuite portal. If you delete a sent fax from your , the fax will still be available in MyOfficeSuite. 5. Hit Send. You will receive a confirmation or rejection notice with explanation. OFFICESUITE FAX QUICK START GUIDE WINDSTREAM 9

10 Receiving faxes Fax to To receive faxes in your , give out your OfficeSuite Fax number to all of your contacts. When people send a fax to your OfficeSuite Fax number, your faxes will arrive in your . Double-click on the attachment to read your fax. You can also print, store or forward the fax to another address, just as though it were an . Faxes will be received in both the MyOfficeSuite portal as well as your client. If you delete a received fax from your client, the fax will still be available in the MyOfficeSuite portal. OFFICESUITE FAX QUICK START GUIDE WINDSTREAM 10

11 Additional information Sending faxes The cover page includes addressing information, including: The recipient Your address Date and time Message subject Number of pages Any text you type appears right after the addressing section. If you have a lot of text, it will continue on Page 2. Any documents you attach, like Microsoft Word or Excel files, will follow your text. Using your address book for faxing With OfficeSuite Fax, you can use any existing address book to store frequently used fax numbers. 1. Create an address book entry. Give it a distinctive name that tells you the message is going out as a fax, for example, Janet s Fax. That way, if Janet already has a traditional address stored in your address book, the name Janet s Fax will let you decide easily between sending to her fax number or to her Type the person s fax number followed as the address. Example: @ yourfax.com When you want to fax to this person, just compose an to their fax address ( Janet s Fax ). OfficeSuite Fax supports the following formats: JPG, PDF, Adobe PostScript, TIFF, Microsoft Word, Excel, CSV, HTML and Plain Text. OFFICESUITE FAX QUICK START GUIDE WINDSTREAM 11

12 Maximize success When faxing attachments remember: 1. Don t send password-protected documents. OfficeSuite Fax won t be able to turn them into faxes because it won t know your password to print them into a faxable format. 3. Don t send documents that contain embedded Macros in your documents. The same goes for unusual fonts. If you use a font that OfficeSuite Fax doesn t have, and the font isn t otherwise embedded inside your document, OfficeSuite Fax will substitute as similar a font as possible. 2. Make sure that any graphics or files that are referenced in your document are embedded in the document not just linked to. If OfficeSuite Fax receives a document in your that refers to a file, picture or a graphic that only exists on your hard drive, it won t be able to fax successfully. About Windstream Enterprise Windstream Enterprise is a leading provider of next-generation network and communication solutions, including data, unified communications and managed services for business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber network spanning approximately 147,000 miles. windstreambusiness.com Windstream Communications, LLC. All Rights Reserved.

OfficeSuite Fax Quick Start Guide from MyOfficeSuite

OfficeSuite Fax Quick Start Guide from MyOfficeSuite How to send a Fax Click Send A Fax on the My Online Fax Widget. Fill out the following fields: Send Fax To Fill in the fax number that you want to send