Product Specifications

Transcription

1 Product Specifications RemoteCall 5.0 Are you ready for RSUPPORT's innovations? RSUPPORT, leader in remote support, is introducing all new products for your business needs. RemoteHelp is designed for high call volume helpdesks dealing with a large flow of inbound support requests employing an automated queuing system which efficiently distributes incoming support requests to available support reps. RemoteCall lets you instantly connect with and support your remote clients from anywhere in the world. Connect to a colleague s PC or customer s Mac and control their computer in real-time. Visit our website for more information. Copyright Copyright 2001~ ~2012 RSUPPORT RSUPPORT Co., Ltd. Co., ALL Ltd. RIGHTS ALL RIGHTS RESERVED. RESERVED.

2 ` Professional mobile pack Basic environ ment OS(Represen tative and supported mobile OS) Browser (Windows) Browser (Macintosh) Customer PC Connection method technology features Windows XP or later(recommended) Mac OS X Leopard (10.5) or later IE 6.0 or later Firefox 2.0 or later Chrome 1.0 or later Opera 9.0 or later Safari 3.0 or later Safari 3.0 or later Firefox 2.0 or later Chrome 1.0 or later Connection code method Icon click method Connection banner script Send connection URL (copy to clipboard) Send connection Custom connection page VRVD Video Driver Technology Graphic control mode (GDI method) Enhanced control mode (DDI method) True color support 1:N simultaneous support Screen sharing Mouse/keyboard control Mouse Chase

3 Advanced Professional mobile pack Multi monitor DirectX & OpenGL Send Ctrl+Alt+Del Drawing Laser Pointer Clipboard Sync Send URL Multi Session (3 session) (3 session) Screen Capture Remote Process Remote Diagnostics Presentation mode File Transfer (500M) (500M) Voice Chat Favorite(URL) Shortcut (folder, program, control panel) Switch User Reboot & Reconnect (Normal mode) Reboot & Reconnect (Safe mode) Login as Administrator Session Recording (Representative) Session Recording (Customer) File Transfer using Drag & Drop 2

4 Chattin g Manage ment Advanced Advanced Professional mobile pack File Transfer using Copy & Paste Session Sharing Session Transfer Remote Printing Remote Sound Whiteboard Application sharing Switch between Chat & Screen File Transfer Text Chat Representative info. Save Chat contents (Customer side) Favorite (URL, file, canned messages (PC)) Video Chat (Flash Player 9 or later) Whiteboard Chat Session Sharing Banner in the Chat window Save Chat history Group & User management Feature option management Connection page management Support category management Favorite management (URL) 3

5 Manage ment Manage ment Security Advanced Customer Agreement Professional mobile pack Favorite management (file, canned messages (PC)) Access to current user s info Access to support history and export (Excel) Access to connection history and export (Excel) Access to support statistics and export (Excel) Session ending page URL Support report Security HW support (Proxy Server, Firewall, IDS, IPS, etc) SSL communication Encryption (AES 256-bit) customer s notice message Remove connection modules at the end of session Connection password Allowed IP for connection Allowed Mac for connection User Agreement Customer s screen recording agreement Start control agreement File Transfer agreement Reboot & Reconnect agreement Session Sharing and Transfer agreement 4

6 Professional mobile pack Supported mobile OS Android 2.1 or later Embedded (pre-installed from factory) Installation APK download/install (install after factory released) Mobile support Communicati on USB connection installation Wi-Fi 3G USB Connection Oneclick connection (Rsupport patented phone number connection) 6 digits Connection code Screen sharing Mobile control (touch, keyboard input) Push URL Drawing Mobile support Tools Send message Send SMS Bi-directional text chat Zoom in/out mobile screen USB connection support Skin by device Auto-switch 3G <-> Wi-Fi File transfer Frequently used toolbar Screen Recording Monitor packet traffic 5

7 Professional mobile pack Mobile support Tools Diagnostic tools Security Security Monitor packet traffic Screen capture Multi session Lock application System info Quick settings Manage processes Manage applications View log View supported devices SSL encrypted communication On-screen display support message Mobile control agreement File transfer agreement Mobile screen lock agreement Support history Management Feature options configuration accessibility by IP and MAC address Support history and statistics 6

8 For more information about RSUPPORT, please visit Korea : ( ) 서울시송파구방이동 45 번지한미타워 15 층, 16 층전화 : 팩스 : 기술문의 : support.kr@rsupport.com 구매문의 : sales.kr@rsupport.com 기타문의 : info.kr@rsupport.com Japan : 東京都千代田区霞ヶ関 新霞ヶ関ビル 18 階 TEL : FAX : お問い合わせ : support.jp@rsupport.com Sales : sales.jp@rsupport.com Info : info.jp@rsupport.com USA : 142 West 36th Street, SUITE 1008, New York, NY 10018, USA Phone : Fax : Tech : support.us@rsupport.com Sales : sales.us@rsupport.com Info : info.us@rsupport.com China : 北京市朝阳区东三环北路丙 2 号天元港中心 B 座 1005 室联系电话 : 传真号码 : 技术咨询 : support.cn@rsupport.com 销售咨询 : sales.cn@rsupport.com 其他咨询 : info.cn@rsupport.com