Using Avaya Control Manager Central License and Traffic Tracker

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1 Using Avaya Control Manager Central License and Traffic Tracker Release 7.1 Issue 1.1 February 2015

2 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information, operating instructions and performance specifications that Avaya may generally make available to users of its products and Hosted Services. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original Published version of documentation unless such modifications, additions, or deletions were performed by Avaya. 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4 Contents Chapter 1: Introduction... 6 Purpose... 6 Intended audience... 6 Related resources... 6 Documentation... 6 Training... 8 Avaya Mentor videos... 8 Support... 8 Chapter 2: Overview... 9 Key features... 9 Chapter 3: Avaya Control Manager Central License Tracker Central License Tracker overview Supported Avaya systems Architecture Chapter 4: Installing and testing Central License and Traffic Tracker Installing Central License and Traffic Tracker Testing Central License and Traffic Tracker installation Chapter 5: Configuring the license Configuring the generic tracker Tracking the Avaya Aura Communication Manager licenses Tracking the CMS license Configuring the WebLM enabled systems Chapter 6: Setting up the Avaya Control Manager Notification engine Notification overview Notification SNMP Message Configuring Notifications Configuring SMTP Settings Running the Avaya Control Manager Notification Service Chapter 7: Managing license usage reports Viewing the license usage reports Viewing the Settings tab Viewing the Dashboard tab Using Avaya Control Manager Central License and Traffic Tracker 4

5 Chapter 8: Managing traffic tracker Enabling trunk and occupancy Viewing the Trunk Data and Communication Manager Processor Occupancy Information Viewing the Trunk Data Viewing the Communication Manager Processor Occupancy Information Chapter 9: Managing historical reports Historical reports overview Viewing Peak License Usage for Day Viewing Intra Daily License Usage Viewing License Comparison Interval Exporting data to a CSV file Viewing Intra Daily Communication Manager Occupancy Viewing Intra Daily Trunk Data Viewing Intra Daily Trunk Comparison Chapter 10: Managing WebLM Product Licenses Adding a new license type Chapter 11: Managing database structure Table name: License_Usage_Tracker_History Table name: License_Tracker_WebLM_Products Table name: Traffic_Measure_Trunks_History Table name: Traffic_Measure_Occupancy_History Index Using Avaya Control Manager Central License and Traffic Tracker 5

6 Chapter 1: Introduction Purpose This document describes how to use Avaya Control Manager Central License and Traffic Tracker. This document also describes the features and capabilities of Avaya Control Manager Central License and Traffic Tracker. Intended audience This document is intended for people who use Avaya Control Manager Central License and Traffic Tracker. Related resources Documentation The following table lists the related documents for Avaya Control Manager. Download the documents from the Avaya Support website at Title Installation and Configuration Installing Avaya Control Manager Configuring Avaya Control Manager Avaya Control Manager Quick Installation and Configuration Administration Description This document describes how to install Avaya Control Manager. This document also provides information about the software and hardware requirements and installation checklist. This document describes how to configure Avaya Control Manager. This document also provides information about enabling the connectors and configuring the components of Avaya Control Manager. This document describes how to install Avaya Control Manager using Express mode. This document also provides information about how to configure Avaya Aura Communication Manager and Avaya Call Management System with Avaya Control Manager. Using Avaya Control Manager Central License and Traffic Tracker 6

7 Title Administering Proactive Outreach Manager through Avaya Control Manager Avaya Control Manager Port Matrix Administering Avaya Control Manager for Avaya one-x Agent Central Management Events and Alarms Avaya Control Manager Support for SNMP Messages Using Using Avaya Control Manager Using Avaya Control Manager Conversation Sphere Using Avaya Control Manager API Using Avaya Control Manager with Avaya Voice Portal/Experience Portal sample application Deployment Deploying Avaya Control Manager in an Avaya Customer Experience Virtualized Environment Upgrading Upgrading Avaya Control Manager Description This document describes how to administer the functioning of Proactive Outreach Manager through Avaya Control Manager. This document describes the port usage for Avaya Control Manager. This document describes how to administer the functioning of Avaya Control Manager for Avaya one-x Agent Central Management. This document describes the SNMP notifications for Avaya Control Manager. This document also provides information about the specific events that occur in the environment. This document describes how to use Avaya Control Manager. This document also describes the features and capabilities of Avaya Control Manager. This document describes how to use Avaya Control Manager Conversation Sphere. This document also describes the features and capabilities of Avaya Control Manager Conversation Sphere. This document provides an overview of Avaya Control Manager Application Programming Interface (API). This document also describes how to use Avaya Control Manager API for integrating the Avaya Control Manager provisioning server. This document describes how to use Avaya Control Manager with Avaya Voice Portal or Experience Portal. This document describes how to deploy Avaya Control Manager Open Virtual Appliance (OVA) on a virtualized environment. This document describes how to upgrade Avaya Control Manager from the earlier releases to the current release. The document includes upgrade checklist, upgrade procedures, and verification procedures for each supported upgrade path. Using Avaya Control Manager Central License and Traffic Tracker 7

8 Training The following courses are available on the Avaya Learning website at After logging into the website, enter the course code or the course title in the Search field and click Go to search for the course. Course code Virtual Trainings 8C00010E 8C00110E Traditional Trainings 4C00070V 4C00071V Online Test Course title Knowledge Access: ASPS - Avaya Control Manager Knowledge Access: Avaya Control Manager for Administrators Avaya Control Manager Implementation and Maintenance Avaya Control Manager for Administrators 5300 Avaya Control Manager Implementation and Maintenance Online Test Avaya Mentor videos Avaya Mentor videos are available to provide technical content on how to install, configure, and troubleshoot Avaya products. Videos are available on the Avaya support site, listed under the video document type, and on the Avaya-run channel on YouTube. To find videos on the Avaya support site, select the product name, and check the videos checkbox to see a list of available videos. Note: Videos are not available for all products. To find the Avaya Mentor videos on YouTube, go to and perform one of the following actions: Enter a key word or key words in the Search Channel to search for a specific product or topic. Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the site. Support Visit the Avaya Support website at for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. Using Avaya Control Manager Central License and Traffic Tracker 8

9 Chapter 2: Overview The Avaya Control Manager system is a centralized operational administration solution that provides a comprehensive solution to administrators to support day-to-day operations. Avaya Control Manager complements the entire Avaya Contact Center suite by combining and integrating key management and administration tasks of a wide range of contact center entities. Using the Avaya Control Manager system, administrators can unify, streamline, and centralize the management of Avaya Aura Contact Center operations. In addition, the administrator can track events and take necessary action to meet customer needs. The Avaya Control Manager system is for Avaya customers using different Avaya Contact Center Business Unit products and solutions. The Avaya Control Manager system integrates with a Unified Communication infrastructure based on Avaya Aura Communication Manager and Avaya Aura Session Manager. Avaya Control Manager integrates with and supports operational administration of Avaya Contact Center suite, including the following: Avaya Modular Messaging Avaya Call Management System Avaya IQ Avaya Aura Call Center Elite Multichannel Avaya Interaction Center Avaya Voice Portal Avaya Aura Experience Portal Avaya Proactive Contact Avaya Proactive Outreach Manager Avaya Aura System Manager Avaya Aura Messaging Avaya Aura Session Manager Avaya Aura Application Enablement Services Avaya one-x Agent Avaya Aura Workforce Management Avaya Aura Contact Center with Elite customers who use a blended environment (Voice on Elite with Multimedia on AACC) Non-Avaya third-party Workforce Optimization solution Key features Using Avaya Control Manager Central License and Traffic Tracker 9

10 Avaya Control Manager provides: Centralized management and administration of all contact center applications. Personalized thin client application interface. Real-time monitoring and historical analysis of agents, skills, Vector Directory Numbers (VDNs), campaigns, and other business data. Visual call flow designing and vector management. Role-based permissions and multi-tenancy support. Full Microsoft Active Directory integration with single sign-on (SSO) functionality. Using Avaya Control Manager Central License and Traffic Tracker 10

11 Chapter 3: Avaya Control Manager Central License Tracker Central License Tracker overview Avaya Control Manager Central License Tracker provides the following capabilities: Offers centralized usage with License Tracking. Provides centralized view to track enterprise license usage with historical tracking across the systems that is integrated with Avaya Control Manager. Provides tracking of enterprise usage history over a defined time period. For example, if Monday is the busiest day of the call taking week, you can view the last five days of the Elite Agents in use. Allows sending alerts and notifications on license usage or peaks so that you can be alerted of the potential need to buy as you get close to your current or budgeted in use quantities. Supports the concept of Tenant (Cost Center) Based License Assignment. Supported Avaya systems Avaya Solution Component (System) Avaya Aura Communication Manager Avaya Aura Session Manager Avaya SIP Enablement Services Avaya Modular Messaging Avaya Aura Messaging Avaya Communication Manager Messaging Avaya Aura Conferencing Avaya Aura Presence Services Avaya Aura Collaboration Server Avaya one-x Communicator Avaya one-x Agent Call Management System Avaya IQ Releases/Versions 5.x and higher 6.x and higher 4.x and higher 5.2 and higher 6.x and higher 5.x and higher 6.x and higher 6.x and higher 6.x and higher 5.2 and higher 2.x and higher 15.x and higher 4.x and higher Using Avaya Control Manager Central License and Traffic Tracker 11

12 Avaya Solution Component (System) Avaya Aura Contact Center Avaya Interaction Center Avaya Aura Call Center Elite Multichannel Avaya Aura Application Enablement Services Avaya Voice Portal Avaya Aura Experience Portal Avaya Proactive Outreach Manager Avaya Proactive Contact Avaya Interactive Response Releases/Versions 6.2 and higher 7.x and higher 5.x and higher 3.x and Higher 4.x and Higher 6.x and higher 2.x and higher 4.x and higher 3.x and higher Note: To ensure correct compatibility refer to the latest Avaya Control Manager compatibility matrix. Architecture The following illustration describes the architecture of the central license tracker: Component Installed as Description License Tracker Windows service: ACCCM Service License Tracker This service tracks the license usage in the different systems. Notification Windows service: ACCCM Tracker This service sends Using Avaya Control Manager Central License and Traffic Tracker 12

13 Component Installed as Description Server License notifications and SNMP messages. Database Reporting Interface Part of the Avaya Control Manager Database Website This service stores the license tracking history. This service includes a website for users to view the license tracking history through a graphical user interface. The Avaya Control Manager License Tracking Service, introduced with Avaya Control Manager, uses a set of connectors to track license usage across systems that are part of the Avaya environment. The following illustration shows an example of an environment that includes the following systems and is expected to be the most frequently used systems: Avaya Aura Communication Manager Avaya Call Management System Avaya Aura Application Enablement Services Avaya Aura Contact Center The license usage data is stored in the Avaya Control Manager database. The history length is configurable for each system. You can control the length from the Avaya Control Manager administrative interface. Using Avaya Control Manager Central License and Traffic Tracker 13

14 Chapter 4: Installing and testing Central License and Traffic Tracker License tracker is installed as a part of the default express installation. To install License Tracker separately, perform the steps mentioned in Installing Central License and Traffic Tracker. Installing Central License and Traffic Tracker Before you begin Avaya Control Manager 7.0 or higher must be installed..net Framework version 3.5 or 4.5 installed as a part of the installation wizard. Microsoft MVC installed as a part of the installation wizard. JAVA Runtime Environment 1.6 installed as a part of the installation wizard. Procedure 1. From the Avaya Control Manager installation CD, double-click the Avaya Control Manager installation wizard. 2. On the Prerequisites screen, select the JAVA Runtime Environment component and click Next. 3. In the System Services pane, click License Tracker and then click Next. 4. Click Next and complete the installation. Testing Central License and Traffic Tracker installation Procedure 1. Open a Web browser. 2. In the address bar, type name>/acccmlicensetracker. The <server name> is the Fully Qualified Domain Name (FQDN) or the IP address of the Avaya Control Manager License Tracker. The system displays the following page: Using Avaya Control Manager Central License and Traffic Tracker 14

15 3. Log on to the Avaya Control Manager License Tracker interface as an administrator. The system displays the following page: 4. Open Windows services and verify that the ACCCM Tracker License service is running. Using Avaya Control Manager Central License and Traffic Tracker 15

16 Chapter 5: Configuring the license Configuring the generic tracker Procedure 1. Log on to the Avaya Control Manager interface as an administrator. 2. On the Avaya Control Manager webpage, click Configuration Portal > Licenses > Licenses Tracking Settings. The system displays the License Tracking Settings page. 3. Click the Add button. The system displays the License Tracking Settings Add page. 4. Enter appropriate values in the following fields: Field Description Values Product Name Tracking History(days) Tracking Interval(minutes) Select the system that you want to monitor with the license tracking tool. The number of days to store historical data in the Avaya Control Manager database. For example, if you set this value to 2, then Avaya Control Manager keeps the last license tracking history for the last 48 hours. The time interval in minutes that Avaya Control Manager is connected to the tracked system and retrieve the license information. For example, if you set this value to 2, then Avaya Control Manager connects every 2 minutes to the tracked system and saves the license usage into the Avaya Control Manager database. In a time period of 24 hours Avaya Control Manager stores: AACC, AES, EMC, Avaya Aura Communication Manager, CMM, CMS, IC, IQ, MM, PC, QM, Recorder, and WFM 1-N 1-N Using Avaya Control Manager Central License and Traffic Tracker 16

17 Field Description Values 24*15*x (license types) records in the Avaya Control Manager database. WebLM Address The URL that points to the WebLM server of the tracked system. This field is relevant only for WebLM enabled systems. The values change for every system. Structure example: /WebLM/licenseServ er where ServerName is the server name of the WebLM server. WebLM Username WebLM Password Enable CM CMS 5. Click Save. Type the username to access WebLM. Type the password to access WebLM. Enables or disables the license tracking for the integrated system. Provides the drop-down list with the list of Communication Managers. This field appears on the screen only if the product name equals to Avaya Aura Communication Manager. The system displays this field on the screen when you select the Product Name field as CM. Provides the drop-down list for Call Management Systems (CMSs). This field appears on the screen only if the product name equals to CMS. The system displays this field on the screen when you select the Product Name field as CMS. Any value. Any value. Check box (enable/disable) Select an Avaya Aura Communication Manager from the list. Select a Call Management System from the list. 6. To edit an existing record, double-click the relevant row from the list of the records. Using Avaya Control Manager Central License and Traffic Tracker 17

18 The system displays the License Tracking Settings Edit page. 7. Edit the required details of the record and then click Save. Tracking the Avaya Aura Communication Manager licenses You must configure the Avaya Control Manager system to track the Avaya Aura Communication Manager licenses. You cannot track the Avaya Aura Communication Manager licenses through WebLM. Procedure 1. Log on to the Avaya Control Manager interface as an administrator. 2. On the Avaya Control Manager webpage, click Configuration Portal > Unified Communications (UC) > Communication Manager (CM). The system displays the following page: 3. Configure the Avaya Aura Communication Manager connection. For more information, see Configuring Avaya Control Manager. 4. Click Configuration Portal > Licenses > License Tracker Settings. The system displays the License Tracking Settings page. 5. Click the Add button. The system displays the License Tracking Settings Add page. 6. In the Product Name field, click Avaya Aura Communication Manager. 7. In the CM field, click Avaya Aura Communication Manager that you want to track. 8. Enter appropriate values in all other fields and then click Save. Tracking the CMS license You cannot track the CMS licenses through WebLM. You must configure the Avaya Control Manager system to track CMS licenses. 1. Log on to the Avaya Control Manager interface as an administrator. 2. On the Avaya Control Manager webpage, click Configuration Portal > Contact Center (CC) > CMS. Using Avaya Control Manager Central License and Traffic Tracker 18

19 The system displays the following page: 3. Configure the CMS connection. For more information, see Configuring Avaya Control Manager. 4. Click Configuration Portal > Licenses > License Tracker Settings. The system displays the License Tracking Settings page. 5. Click the Add button. The system displays the License Tracking Settings Add page. 6. In the Product name field, click CMS. 7. In the CMS field, click a CMS that you want to track. 8. Enter appropriate values in all other fields and then click Save. Configuring the WebLM enabled systems The Generic WebLM connector that is part of the Avaya Control Manager license tracker tracks the WebLM enabled systems. Note: The Avaya Control Manager license tracker works only with a standalone WebLM server. In order to be tracked by Avaya Control Manager, products must acquire licenses from this standalone WebLM server. Procedure 1. Log on to the Avaya Control Manager interface as an administrator. 2. On the Avaya Control Manager webpage, click Configuration Portal > Licenses > License Tracker Settings. The system displays the License Tracking Settings page. 3. Click the Add button. The system displays the License Tracking Settings Add page. 4. In the Product Name field, click any product other than CMS or CM. 5. In the WebLM field, enter the WebLM address. The WebLM URL is different for every system. To retrieve the URL, see relevant product documentation. For example, the Avaya Application Enablement Services URL can be: Note: Do not point Avaya Control Manager to the login page of the main WebLM page. Using Avaya Control Manager Central License and Traffic Tracker 19

20 Chapter 6: Setting up the Avaya Control Manager Notification engine Notification overview With the Avaya Control Manager Central License and Trunk Tracker tool, you can receive automatic notifications based on thresholds that you define in the application. Avaya Control Manager 7.1 supports the following notifications: Notification SNMP Message The following diagram shows an example of the Notification generation flow in Avaya Control Manager: Notification Notification is an which is sent to the configured address in the following format: Hello, The [license name] has exceeded the defined threshold of [threshold] of [MAX Capacity] in [system name]. Avaya Control Manager License Tracker In the [license name]: The type of license that is used. For example, AES Basic TSAPI. [threshold]: The defined threshold. For example, 100. Using Avaya Control Manager Central License and Traffic Tracker 20

21 [MAX Capacity]: The maximum number of licenses that can be used. [system name]: The name of the system. For example, AES. SNMP Message The {0} has exceeded the defined threshold of {1} of {2} in {3}. {0} - license name (For example, Inserted Digit Strings and AD Entries Per System.) {1} - fired threshold ID {2} - license max capacity (limit) {3} - system name (For example, Avaya Aura Communication Manager, CMS, and AES.) Configuring Notifications Procedure 1. Log on to the Avaya Control Manager interface as an administrator. 2. On the Avaya Control Manager webpage, click Configuration Portal > Licenses > Licenses Tracker Notifications. The system displays the Licenses Tracker Notifications List page. 3. To add a new notification, click the Add button. The system displays the Licenses Tracker Notifications Add page. 4. In the Notifications field, perform one of the following actions: Click SNMP and perform the following actions: a. In the IP address field, enter the IP address of the SNMP. b. In the Port field, enter the port number of the SNMP. c. In the Template field, click the appropriate template. Click and perform the following actions: a. In the address field, enter the address of the user. b. In the Template field, click the appropriate template. Note: and SNMP notifications have separate template. 5. Click Save. 6. To edit a notification, select the check box for the notification and click the Edit button. 7. To setup the notification rule, click the Notification Rules tab. 8. Click the Add button. The system displays the Licenses Tracker Notifications Edit page. Using Avaya Control Manager Central License and Traffic Tracker 21

22 9. In the System field, click the system that you want to monitor for notifications. 10. In the Type field, click the type of license tracker notification. 11. In the Server Type field, click a system that is monitored for the notifications. For example, Avaya Aura Communication Manager, AES, and AACC. 12. In the License Type field, click a license. 13. In the Qualifier field, click a mathematical qualifier. For example, <,>,=,<>,<=,>= 14. In the Threshold field, enter the license threshold. 15. Click Save to add the notification threshold. Configuring SMTP Settings To allow Avaya Control Manager Central License Tracker to send notifications, you must configure an SMTP gateway that Avaya Control Manager uses. Procedure 1. Log on to the Avaya Control Manager interface as an administrator. 2. On the Avaya Control Manager webpage, click Configuration Portal > Services > Notification Server. The system displays the list of notification services. 3. Click the notification service that you want to edit. 4. Click the SMTP Parameters tab. The system displays the following page: 5. In the SMTP Host field, enter the IP address or the Host name of your SMTP server. 6. In the SMTP Port field, enter the port number that is used by your SMTP server. The default port number is 25. Using Avaya Control Manager Central License and Traffic Tracker 22

23 7. In the SMTP SSL? field, click one of the following options: True: SSL is required for SMTP connectivity. False: SSL is not required for SMTP connectivity. By default, the True option is selected. 8. In the SMTP Sender field, enter the address that is used to send s. 9. In the SMTP Username field, enter the username for your SMTP server. 10. In the SMTP Password field, enter the password for your SMTP server. Running the Avaya Control Manager Notification Service Avaya Control Manager 7.1 introduces a new service called the Avaya Control Manager Notification Service. This service sends and SNMP notifications from Avaya Control Manager to external sources, such as mail servers or monitoring systems. By default, the system installs this service during the installation or upgrade of Avaya Control Manager 7.1. The new notification architecture of Avaya Control Manager leverages a queue mechanism. The queuing platform is installed as a part of Avaya Control Manager 7.1 and runs in a Tomcat application server. Before you begin Ensure that the Tomcat service is running on the Avaya Control Manager server. Procedure 1. Click Start > All Programs > Apache Tomcat 7.0 > Configure Tomcat. 2. Start Tomcat. Using Avaya Control Manager Central License and Traffic Tracker 23

24 3. Open Windows services and start the ACCCM Notification Service. 4. To test your configuration, open a web browser and browse to the following address: The system displays the ActiveMQ page. 5. Click the Queues tab. The system displays the following page: The system displays the Notification queue with the number 1 in the consumer s column. Using Avaya Control Manager Central License and Traffic Tracker 24

25 Chapter 7: Managing license usage reports Avaya Control Manager includes a Web-based reporting portal that allows you to view the real time and historical information from the license tracker engine. Viewing the license usage reports Procedure 1. Open a web browser. 2. In the address bar, type name>/acccmlicensetracker. The <server name> is the Fully Qualified Domain Name (FQDN) or the IP address of the Avaya Control Manager License Tracker. 3. Log on to the Avaya Control Manager License Tracker interface as an administrator. The system displays the following page: The Avaya Control Manager Web reporting portal includes three tabs: Tab Settings Description General system settings that are stored and personalized for every user who uses the application. Dashboard Real-time license information from the license tracker. Historical Historical reports that allow you to view the historical data that is stored in the license tracker database. Using Avaya Control Manager Central License and Traffic Tracker 25

26 Viewing the Settings tab The Settings tab provides general system settings that are stored and personalized for every user who uses the application. The Settings tab includes two fields: Field Name Refresh Rate (seconds) Startup Page Description The Refresh Rate parameter controls the refresh rate of the dashboard screen. The parameter is defined in seconds. For example, if you set this parameter to five, then the system refreshes the Avaya Control Manager dashboard screen every five seconds. The Startup Page parameter controls the display on this page, every time the user logs in to the License Tracker application. You can select one of the options on the Startup page: - Settings - Dashboard - Historical reports Viewing the Dashboard tab The Avaya Control Manager License Tracker Dashboard tab is a real-time dashboard application that allows you to view real time information of your license usage. The dashboard screen is divided into three parts: Screen Part A B C Description This area displays the list of systems that are configured in the license tracker as clickable buttons. If you click one of the systems, the dashboard loads a list of available licenses into screen Part B. Click the All button to display a list of all licenses from all the configured systems. This area displays a list of available licenses from the selected systems that are selected in Part A. The information appears in a table structure with the following columns: System Name: The name of the system. License Name: The name of the license. Total: The total number of licenses installed. Available: The total number of licenses available. Used: The total number of licenses used. Each row has a check box next to it. The check box controls the licenses that appear in the chart area (Part C). This area displays two charts: License Availability: Displays the number of Used/Available licenses for Using Avaya Control Manager Central License and Traffic Tracker 26

27 Screen Part Description the selected licenses Intra Daily Usage: Displays the intra daily usage of licenses. The licenses are shown based on the tracking interval time. For example, if you configure the license tracker to track license information every 15 minutes, then this chart will show you the information in a 15 minute interval. You can customize the user interface of the dashboard and resize the screen structure. Using Avaya Control Manager Central License and Traffic Tracker 27

28 Chapter 8: Managing traffic tracker Avaya Control Manager Central Traffic Tracker 7.1 provides the following capabilities: Centralized tracking of all trunk traffic in the environment. Centralized tracking for Avaya Aura Communication Manager Processor Occupancy in the environment. Enabling trunk and occupancy Procedure 1. Log on to the Avaya Control Manager interface as an administrator. 2. On the Avaya Control Manager webpage, click Configuration Portal > Unified Communications (UC) > Communication Manager (CM). The system displays the following page: 3. Double-click the relevant row from the list. The system displays the following page: Using Avaya Control Manager Central License and Traffic Tracker 28

29 4. Click the Trunk Reports tab. 5. In the Track Traffic field, click Yes. 6. In the History Length (days) field, type the number of days to store the history of the trunk tracking information. 7. Click Save to update the Avaya Aura Communication Manager details. 8. Open the Sync Application from \\Program Files (x86)\avaya\avayacontrol Manager\Services\ACM Synchronizer\ NAV360_Synchronizer.exe. The system displays the following page: Using Avaya Control Manager Central License and Traffic Tracker 29

30 9. In the Objects to synchronize pane, click Trunk. Note: This step is a one-time step. 10. Log in to the Avaya Control Manager system again and navigate to Configuration Portal > Unified Communications (UC) > Communication Manager (CM). 11. From the list, double-click the Avaya Aura Communication Manager you want to manage. The system displays the following page: 12. Click the More tab, and then click Trunk Management. 13. Select the trunk required for Traffic Measurement and click Edit. a. In the Tracked* field select Yes. b. Click Save. 14. On the Trunk Management page, click Save. 15. Ensure that Avaya Control Manager tracks each trunk for tracking on the Avaya Aura Communication Manager (Page 3 in the Avaya Aura Communication Manager, the Measured option must be at least configured to Internal). Using Avaya Control Manager Central License and Traffic Tracker 30

31 16. Restart the ACCCM Tracker License Windows service. The system starts to track the Trunk Data and Communication Manager Processor Occupancy information. The tracking is done every hour. Viewing the Trunk Data and Communication Manager Processor Occupancy Information You can view the Trunk Data and Communication Manager Processor Occupancy Information through the tracking portal. Viewing the Trunk Data Procedure 1. Open a web browser. 2. In the address bar, type name>/acccmlicensetracker. The <server name> is the Fully Qualified Domain Name (FQDN) or the IP address of the Avaya Control Manager License Tracker. 3. Log on to the Avaya Control Manager License Tracker interface as an administrator. The system displays the following page. 4. Click the Trunk Measurements tab. The system displays the following page. Using Avaya Control Manager Central License and Traffic Tracker 31

32 The Trunk Measurements screen includes a list of all the trunks that are monitored on the left panel. When you select one of the trunks, the system loads a table with the trunk information and a chart that shows the Trunk processing during the day into the middle panel. The term Switch as shown within the slide specifies Communication Manager, and the information is taken from the following Communication Manager Measurement screen that displays Processor Occupancy: The information is stored in the Avaya Control Manager database in a table called Traffic_Measure_Trunks_History. For more information about the different fields and values, see the Avaya Aura Communication Manager documentation. Using Avaya Control Manager Central License and Traffic Tracker 32

33 Viewing the Communication Manager Processor Occupancy Information Procedure 1. Open a web browser. 2. In the address bar, type name>/acccmlicensetracker. The <server name> is the Fully Qualified Domain Name (FQDN) or the IP address of the Avaya Control Manager License Tracker. 3. Log on to the Avaya Control Manager License Tracker interface as an administrator. The system displays the following page: 4. Click the Occupancy Measurements tab. The system displays the following page: The Occupancy Measurements screen includes information on an hourly basis from the tracked Avaya Aura Communication Manager. When you select one of the hours the system loads a table with the occupancy information within that hour in the middle panel and the charts on the right panel displays the static occupancy and call processing occupancy values. This information is taken from the following Communication Manager Measurement screen: Using Avaya Control Manager Central License and Traffic Tracker 33

34 Using Avaya Control Manager Central License and Traffic Tracker 34

35 Chapter 9: Managing historical reports Historical reports overview The Avaya Control Manager License and Traffic Tracker tool includes a historical reporting feature. The historical reporting feature allows users to generate reports on data collected by the tracker service and stored in the Avaya Control Manager database. In the Avaya Control Manager Release 7.1, there are six reports that are categorized in the following three types: Report Type Report Name Description License Usage Peak License Usage for Day Intra Daily License Usage License Comparison Interval This report shows the peak number of licenses used in a specific day. This report shows the number of licenses consumed for every tracking interval within a specific day. This report compares the license usage between two selected dates. Occupancy Intra Daily Occupancy This report shows the Intra Daily Communication Manager Occupancy for a specific location. Trunk Intra Daily Trunk This report shows the Intra daily trunk usage for a specific trunk. Intra Daily Comparison This report allows you to compare the trunk traffic between two different dates for the same intra day measurement intervals. Using Avaya Control Manager Central License and Traffic Tracker 35

36 Viewing Peak License Usage for Day Procedure 1. Log on to the Avaya Control Manager License Tracker interface as an administrator. 2. Click the Historical tab. 3. On the Historical Report Wizard page, perform the following steps: a. In the Report Type field, click the License report type. b. In the Report Name field, click the Peak License Usage for Day report. c. In the Selected System field, click the Avaya Aura Communication Manager licenses. d. In the Available Licenses field, click the licenses that are tracked. You can select multiple licenses by holding down the SHIFT or Control key. e. If you select more than 10 license types, the system displays the following message: You have selected more than 10 license types for this report. The License Tracker allows you to run historical reports on up to 10 license types only. c. In the From Date field, click the start date. d. In the To Date field, click the end date. If the duration exceed more than 30 days, the system displays the following message: Maximum duration must not exceed 30 days 4. Click the Run Report button. The system displays the following report output: Field Day License Type Records Description The date of the day. The system displays the select license type used during the peak hours. You can choose up to 10 licenses for each day. Viewing Intra Daily License Usage Procedure 1. Log on to the Avaya Control Manager License Tracker interface as an administrator. 2. Click the Historical tab. 3. On the Historical Report Wizard page, perform the following steps: a. In the Report Type field, click the License report type. b. In the Report Name field, click Intra Daily License Usage. c. In the Selected System field, click the Avaya Aura Communication Manager licenses. Using Avaya Control Manager Central License and Traffic Tracker 36

37 d. In the Available Licenses field, click the licenses that are tracked. You can click multiple licenses with holding down the SHIFT or Control key. If you select more than 10 license types, the system displays the following message: You have selected more than 10 license types for this report. The License Tracker allows you to run historical reports on up to 10 license types only. e. In the From Date field, click the start date. 4. Click the Run Report button. The system displays the following report output: Field Time License Type Records Description The time when the License Tracker retrieved the license information. The system displays the selected license type used during the peak hours. You can choose up to 10 licenses for every tracking interval. Viewing License Comparison Interval Procedure 1. Log on to the Avaya Control Manager License Tracker interface as an administrator. 2. Click the Historical tab. 3. On the Historical Report Wizard page, perform the following steps: a. In the Report Type field, click the License report type. b. In the Report Name field, click License Comparison Interval. c. In the Selected System field, click the Avaya Aura Communication Manager licenses. d. In the Available Licenses field, select the licenses that are tracked. You can select multiple licenses with holding down the SHIFT or Control key. If you select more than 10 license types, the system displays the following message: You have selected more than 10 license types for this report. The License Tracker allows you to run historical reports on up to 10 license types only. f. In the Date 1 field, click the date. g. In the Date 2 field, click the date. 4. Click the Run Report button. The system displays the following report output: Field Time License Type Records Description The time the License Tracker retrieved the license information. The system displays the selected license type used during the peak hours. You can choose up to 10 licenses for every tracking interval. Using Avaya Control Manager Central License and Traffic Tracker 37

38 Exporting data to a CSV file You can export the Avaya Control Manager License Tracker Historical reports to a CSV format. Use the following steps to export the License Tracker Reports to a CSV file. Procedure 1. Log on to the Avaya Control Manager License Tracker interface as an administrator. 2. Click the Historical tab. 3. From the Historical Report Wizard page, generate the required output. For example, a system generated Peak License Usage for Day report looks as follows: 4. Click the Export to CVS button. The system displays an option to save the CSV file to the local system. 5. Click Save to export the CSV file to the local directory. Viewing Intra Daily Communication Manager Occupancy Procedure 1. Log on to the Avaya Control Manager License Tracker interface as an administrator. 2. Click the Historical tab. 3. On the Historical Report Wizard page, perform the following steps: a. In the Report Type field, click Occupancy. Using Avaya Control Manager Central License and Traffic Tracker 38

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