Make the Change to Mitel. Award-winning IP solutions that dramatically enhance business performance

Transcription

1 Make the Change to Mitel Award-winning IP solutions that dramatically enhance business performance

2 Mitel: Helping You Manage the Cycle of Change And if this isn t enough, Mitel offers the most comprehensive managed services program in the industry. For a fixed monthly fee, Mitel delivers a complete communications solution, including all hardware, software, applications, connectivity, service and support. There are no surprises. And no risk of obsolescence. If a new technology enters the market, Mitel Managed Services customers have the protection of knowing they can integrate new technology whenever they choose. Without penalty. Change happens. There s no escaping it. But don t let the constant of new technology impede your ability to grow. Manage the cycle of change. Put Mitel to work for you. Rick Dell President, Sales Mitel U.S. In the business world, change is the only constant. At Mitel, change is something we not only understand but embrace. As a leading provider of flexible, smart business communication solutions, we ve been helping our customers manage and leverage changes in communications technology for almost 40 years. Mitel is built upon a unique pedigree that has revolutionized the art of helping customers utilize powerful communications solutions to transform their businesses. In fact, now more than ever, Mitel is continuing to reinvent how successful organizations gain competitive advantage by easily collaborating and communicating anytime, anywhere. Mitel offers a portfolio of advanced communications solutions that is second to none. Our IP communications systems cost-effectively serve organizations ranging from global conglomerates to home-based small businesses. Coupled with Mitel s compelling suite of advanced applications, you can communicate with anyone, anytime, anywhere while improving productivity, streamlining operations, enhancing customer service, and above all, controlling costs. Award-winning Portfolio of IP and UC Solutions Mitel Dynamic Extension 2009 CATA Alliance Innovation and Leadership Award Mitel Communications Suite 2008 INTERNET TELPHONY Product of the Year for Outstanding Business Value and Innovation Mitel Communications Suite 2008 INTERNET TELPHONY Product of the Year for Outstanding Business Value and Innovation Mitel Customer Interaction Solutions 2008 Product of the Year Customer Interaction Solutions Magazine Mitel Live Business Gateway 2008 Unified Communications Excellence Award Unified Communications Magazine QUICK FACTS Over 100 offices worldwide Approximately 3,000 employees Operating in over 90 countries Over 1,500 resellers #1 in the U.S. SMB market for 2007 (Source: InfoTech - InfoTrack for Unified Communications, 2008 SMB Market Analysis) #1 in the UK market for 2007 telephony shipments (Source: MZA - The Global Corded IP/PBX Market 2007) #2 in the Canadian market for 2007 telephony shipments (Source: InfoTech - InfoTrack for Enterprise Communications 2007) Mitel Tops List of Highest Climbers in 2008 Financial Post 500 Mitel has risen to the top spot among the list of highest climbers in this year s edition of the Financial Post 500, the definitive ranking of top companies by revenue. Mitel, a leader in business communications since 1973, completed a $729 million acquisition of U.S.-based Inter-Tel Inc on August 16, 2007, creating a, market leader in the global IP communications industry, including leadership in the fast growing SMB sector of the market. The Mitel portfolio boasts industry-leading systems, a comprehensive phone portfolio ranging from cost-effective entry level phones to full-featured IP sets, and flexible unified applications including messaging, audio and web conferencing, and mobility solutions that are in high demand by SMBs and enterprise customers. Mitel has tailored solutions that scale from the micro (<5 users), small (<50 users), medium (<1,000), and large enterprises (>1,000) to address the larger or distributed organization with up to 65,000 users in a network.

3 It s About the Relationship With Mitel, it s about the relationship. Mitel s local branch offices and network of over 1,500 trained and certified resellers worldwide deliver unparalleled customer service and support. We re focused on meeting the communications needs of all types and sizes of businesses. With unmatched reliability and scalability, our solutions help improve your business performance by: Enhancing employee productivity Improving customer service Reducing costs Generating new revenue streams Our approach is unique. We see business communications as an investment in ongoing performance not a one-time equipment acquisition. Our commitment to understanding business needs means we provide tailored, industry-specific and user-centric solutions to maximize your return on investment. Make the Change to Mitel 3

4 Change Is Good with Mitel Managed Services See how you can put Mitel Managed Services to work for you at Unified solutions for all your communications needs Maintaining a modern communications system can be an overwhelming, expensive and time-consuming experience. There are endless moves, adds and changes; software upgrades; integration of new applications and technologies; carrier issues and the inevitable service calls that must be scheduled and monitored. All the while, your communications costs escalate as the residual value of your system declines. It s no wonder so many businesses now rely on Mitel s Managed Services program to handle all of these needs. Not only does Mitel provide voice communications equipment to organizations of all sizes in some 90 countries worldwide, our portfolio includes a wide range of services that go well beyond telephony equipment. So if you want to avoid the risk, time, and expense of maintaining an advanced communications solution, and focus on what you do best running your business put Mitel s Managed Services program to work for you. 4 Make the Change to Mitel Mitel TotalSolution Take the headaches and financial risk out of operating a communications system. For a fixed monthly fee, Mitel s TotalSolution program provides a comprehensive communications solution designed specifically for your business. System hardware and software, businessspecific applications, data network build-out and management, connectivity including local, longdistance and data network services plus ongoing service and support, are all included. We even provide the financing and insurance. And with TotalSolution s obsolescence protection, you can leverage new technology as you need it, without incurring any penalty. Leasing & System Management Services Full Service & Warranty Fixed Rates for Expansion Fixed Migration Pricing System Upgrade Flexibility Software Upgrades Risk-of-Loss Coverage Free On-going Training Guaranteed Renewal Option Off-balance Sheet/Operating Expense Mitel NetSolutions Mitel s NetSolutions team can provide an expansive range of carrier and connectivity products, such as MPLS networks, long distance and local loops, and data network services. Through NetSolutions strong relationships with leading service providers, you can also take advantage of significantly reduced tariff rates. Complete Local, Long Distance, Data & Internet Product Offerings Personalized Customer Support Carrier Neutral (All Services Billed & Supported By NetSolutions) Mitel DataNet CommSource Mitel s DataNet CommSource organization provides a comprehensive portfolio of data products and services, as well as a host of technologies and peripheral products designed to integrate with and enhance the performance of your Mitel communications systems and business, including analog and cordless telephones; audioconferencing bridges and accessories; call accounting, call logging/recording; CTI products; data equipment, headsets; installation equipment; message-on-hold; paging equipment; power protection and backup; premise wireless and videoconferencing systems; and other accessories. Data Products & Services Data-related Design, Configuration, Implementation & Consultation Services WAN, LAN, Wireless, Security, Storage Area Networks, Infrastructure, Multi-user Applications Key Partners Include HP, Adtran, Dell, Cisco, Trapeze Networks, SonicWALL, Citrix, Microsoft Peripheral Products & Solutions Health Care/Emergency Response, Call Recording, Wireless, Teleconferencing, CTI Applications (IVR, Screen Pops, Workforce Management & Call Management)

5 As an organization, we long ago decided that our mission is not in the maintenance of nine networked Mitel 5000s, or management of 250 endpoints and applications. With a set $60-per-month fee and a one-source contact, our users can access advanced telephony features and enhanced applications such as Mitel Customer Service Manager, Unified Communicator, and Audio and Web Conferencing. Craig Gaumer, IT Director CDX Gas, Inc. Make the Change to Mitel 5

6 Change It Up with TeleCollaboration Solutions from Mitel Access people and information Today s successful business is constantly in motion. The working environment has evolved into a dynamic network of offices, remote-based and mobile employees. From the beach to the board room, keep everyone connected as well as productive with Mitel s IP-based TeleCollaboration Solutions. As the trusted leader and innovator in IP communications solutions, Mitel delivers communication and collaboration solutions that drive effective teamwork. Mitel delivers advanced applications for global communication and collaboration that: Enable intuitive communications and collaboration with individuals inside and outside of the organization Extend relevant and powerful communications and collaboration capabilities to mobile employees Improve decision-making through better access to information and people Enhance interactions with customers through first-contact resolution Create a presence-enabled, business-centric communications environment Ensure secure and highly reliable communications throughout your network For more ways to collaborate, visit 6 Make the Change to Mitel Improve decision-making

7 Make More Change with Customer Interaction Solutions from Mitel Create sustained value and improve customer retention How can you continually improve service so customers keep coming back? How do you give customers what they want while remaining competitive and driving costs down? Mitel s Customer Interaction Solutions offer true flexibility to help you respond quickly to your customers needs with scalable, intuitive, Web-based applications that improve the efficiency of any size call center, providing your callers with a convenient and exceptional customer experience. Our call routing technology directs incoming calls to the next available or most appropriate agent. Mitel Customer Interaction Solutions also integrate with a number of customer databases to give agents immediate account information for incoming callers. In addition, our management tools allow administrators to view a number of performance metrics, including call completion rates and time on hold. Calls can be recorded to support both training and compliance objectives. Our intelligent, user-friendly solutions: Support first-time issue resolution, personalized service and improved customer retention Facilitate easy access to the right resource at the right time, wherever and whenever they are needed Allow you to leverage a distributed workforce to deliver superior customer service from anywhere Empower employees to resolve issues efficiently and effectively to help improve the customer experience Reduce the impacts of churn by providing flexible working capabilities that increase employee loyalty and help you protect your investments in training and recruitment For more ways to interact with your customers, visit Make the Change to Mitel 7

8 Changing for the Better with Unified Communications Solutions from Mitel Simplified communication management, anytime, anywhere Managing the volume and complexity of communications in a business of any size is critical to success. You ve got multiple locations, mobile and distributed workforces, and employee and customer groups with unique communications requirements. Then there are the numerous different devices to deal with the multitude of voic boxes, s and fax messages. You need a solution that will provide the same features and reliability as your existing system while allowing you to seamlessly add new productivity-enhancing functionality as your organization evolves. And of course, you want a solution that helps you painlessly transition to an IP world. Mitel s Unified Communications Solutions not only keep everyone connected, they deliver value by driving business process improvements across your entire organization. Our solutions are simple, scalable (five to 65,000 users) and standardsbased, giving you the flexibility to migrate to IP communications at a pace that suits your business needs and requirements. Mitel Unified Communications solutions provide powerful and effective tools to keep your organization operating at peak efficiency, giving you a competitive advantage by: Making communicating simple and seamless, independent of location Increasing productivity by streamlining communications Improving accessibility and responsiveness by giving your users control over how, when and by whom they are reached Easily managing communications and lowering your total cost of ownership Cost-effectively adding applications, features and capacity to your existing infrastructure as your business grows and evolves Reducing costs, retaining customers and growing your business For more ways to simplify your communications, visit 8 Make the Change to Mitel

9 Change Gears More Quickly with Mobility Solutions from Mitel Stay connected, anytime anywhere Where you are shouldn t dictate how you work. Mitel Mobility Solutions provide your mobile workers with cost-effective access to your corporate network and communications-enabled business applications, so no matter where they are or what device they use, they can keep moving and working. Mitel offers a variety of mobile communications solutions for: Accessibility Hot desk to any device, even those external to the corporate network Dial and receive calls from your office extension no matter where you are Connect to any network, even third-party legacy networks Twin to any number, device and network Stay in real-time on any device, anywhere in the world Cost Savings Keep your existing legacy architecture (no rip and replace) Reduce roaming charges by pushing calls to other devices without interrupting the conversation Route all employee business calls through the corporate network Use any brand and type of mobile phone without additional client software or hardware Increase mobility support without the need for an additional server Control Switch devices, networks, or communication methods with just one button View all mobile call activity in a single location Maintain one voice mail box for up to eight devices Have a single identity that is easy to manage and control For more ways to enhance your mobility, visit Make the Change to Mitel 9

10 A Simple Change...Simply Green As technology enables us to be more productive, efficient and resourceful, Mitel is making a conscious effort to extend those benefits to our care of the environment. With our strong international presence, we take our duty to conserve and protect our planet seriously. All aspects of our business take the environment into consideration, whether it is in our day-to-day business practices or the design and make of our phones and switches. Many of our products are manufactured using recyclable materials. They require less electricity than most competing products, and are modular in design, which greatly extends product lifecycles. In addition, Mitel s IP-powered applications, including unified communications, collaboration and mobility solutions, add to environmental conservancy by enabling a number of eco-friendly deployments. From teleworking to virtual conferencing, we can help you reduce your carbon footprint by facilitating daily collaboration and communications without the need for travel. Mitel has adopted environmentally conscious processes and standards that extend from senior executives to each employee to our suppliers. We are committed to continuously improve upon our product design, lower power consumption, better handle waste management, and lower our carbon emissions. For innovative green solutions from Mitel, visit 10 Make the Change to Mitel Mitel is proud to be a founding member of The Climate Registry

11 The Times They Are A Changin... with Mitel Vertical Market Solutions Your organization has unique, dynamic requirements that demand more than advanced technology. You need a partner that understands how your business operates, what your customers expect and how to serve their needs. Mitel s team of highly trained vertical market specialists understands the nuances of these individual sectors and are dedicated to providing your business with tailored, industry-specific solutions to help you gain competitive advantage. Visit for Solutions for Your Industry Retail Financial Services Government Automotive Manufacturing Health Care Education Professional Service Solutions Hospitality Customer Experience Mitel Hospitality Solutions: We can be very accommodating. As an innovative force in the hospitality industry, Marcus Hotels and Resorts needed a communications system that decreased costs but also enhanced the guest experience. After reviewing systems from Nortel, NEC, and Avaya, Marcus Hotels and Resorts, which operates 20 luxury hotels and resorts under the Inter-Continental, Starwood and Hilton flags, chose the trusted provider of unified communications for the real world, Mitel. We racked and stacked the feature sets and costs of the different systems, and after a thorough analysis of the overall performance, functionality and TCO, the Mitel system is the right choice for our hotels and resorts, said Brian Borucki, director of infrastructure and technology with Marcus Hotels and Resorts. Mitel s system is easy to integrate into a hospitality environment, and its functionality is hard to beat. Mitel understands what is important to a hospitality customer and tailors solutions accordingly. Find out how our customers are putting Mitel s awardwinning solutions to work for them at com>customer Experiences The Mitel Hospitality Solution selected by Marcus has improved all aspects of the business, including customer service and operating costs. Comprised of the Mitel SX-200 IP Communications Platform (ICP) and Mitel IP phones with Mitel Cordless Handsets, the system integrates easily with Marcus s property management system. Moreover, other systems require restrictive operating environment controls for air-conditioning and power than the Mitel SX-200 ICP needs, enhancing the Mitel offering. Using embedded voice mail and automatic call distribution (ACD), calls can be conveniently routed to their destinations. It also supports alternative greetings to provide callers with important information, and it allows guests to set their own wake-up calls. The ACD also enables Marcus to generate a host of valuable call-performance reports that immediately answer some important customer service questions: How often are callers put on hold? How often are they abandoned? How long do they wait on hold? Is the hotel answering calls quickly enough? Our maintenance costs have plummeted, and we re better able to optimize our staffing levels to meet our desired call-handling responses, said Borucki. The bottom line is that the SX-200 ICP is the easiest to use and most hospitalityfocused telephone system on the market today. Its features, its simple integration into property management systems, and its functionality make it ideal for hotels and resorts. Make the Change to Mitel 11

12 Smart Business Communication Solutions Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) Fax: +1(613) Tel: +1(480) Fax: +1(480) Tel: +44(0) Fax: +44(0) Tel: +1(613) Fax: +1(613) Tel: Fax: For more information on our worldwide office locations, visit our website at THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. Copyright 2009, Mitel Networks Corporation. All Rights Reserved.