Digital Island Cloud PBX Product & Proposition. 04 September 2018

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Aron Nicholson
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1 Digital Island Cloud PBX Product & Proposition 04 September 2018

2 What Is In This Pack Product Proposition Pricing Provisioning Support

acquired by Spark in 2017 Thousands of business clients nationwide A strong service proposition; High NPS

3 Who is Digital Island? Specialist business Telco that focusses on medium to large clients (5-500 seats) Founded in 2004 and acquired by Spark in 2017 Thousands of business clients nationwide A strong service proposition; High NPS and low churn Full product portfolio; Mobile, Fibre, Cloud PBX & Legacy Voice Services Cloud PBX Experts with 6 years experience 38% Growth last year for Telepo Our clients value service, agility & quality

through agility, superior client service and a mobile first strategy.

clients and helping them through their digital transformation journey.

technologies We deliver a reliable feature rich Cloud PBX platform that is

4 Why Digital island? We are a client led business who pride ourselves on being market disruptors through agility, superior client service and a mobile first strategy. Our personality is driven by our passion to build strong relationships with our clients and helping them through their digital transformation journey. Cloud PBX experts with over 6 years of experience in Cloud Unified Communication technologies We deliver a reliable feature rich Cloud PBX platform that is underpinned by Mitel s world leading (Gartner s Magic Quadrant) Cloud Unified Collaboration technologies Acquired by Spark in 2017 to help New Zealand business s win big.

5 The DI & Mitel story Mitel are a global leader in Cloud and Unified Communications technology Digital Island are delivering the advanced solution locally to New Zealand businesses to help clients in their digital transformation journeys years experience from sales to implementation 2. Thousands of Live cloud PBX extensions across NZ 3. Inhouse Mitel certified engineers 4. Proven track record 5. Redundancy across two datacentres

6 What Is Telepo? Mobile first Cloud Unified Communications platform designed to enable collaboration on any device at any time. Flexible Cloud based subscription model: Bundled (Inclusive) Calling or Pay As You Go for freedom of choice 24 Months Fixed Term (minimum) or Open Term contract options Digital Island fully Project Managed install or Do It Yourself Customer Managed install; (because Kiwis can!) Scalable Easy and simple device agnostic apps that offer presence, instant chat, file sharing, video calling and call recording that enhances user efficiency and productivity Be reachable on any device anywhere on your ONE number Multiple sites linked together creating one seamless system in the cloud Enable your remote workforce (field worker, virtual receptionists, remote agents) Add or remove users or groups with ease. Reduced Costs True cloud OPEX model with a per user per month cost model for cost certainty No large CAPEX heavy upfront investments or on-going maintenance costs to maintain onsite hardware Evergreen model with all platform software upgrades included Speed of Delivery Don t wait for a technician, make changes yourself through the simple and intuitive admin portal and reporting tool If you need help call our super fast support team. We guarantee a 2 hour response time We can make the changes remotely where possible or arrange for a technician to visit you at the earliest Quality & Availability Hosted service with built in geo-redundancy with Business Continuity DR Plans On demand and Continuous Call recording options to help improve quality of customer service

Telepo Features Telepo is a Mitel cloud-based, business centric unified communications solution with voice and video calling, instant messaging, presence, file and desktop sharing and system

7 Telepo Features Telepo is a Mitel cloud-based, business centric unified communications solution with voice and video calling, instant messaging, presence, file and desktop sharing and system management solution. Key Highlights: Device Agnostic: Desktop, Tablet and Mobile apps Administrator and User portals Receptionist and Call Centre applications Advanced call management options: Auto Attendants Hunt Groups Call Centre Unified communications features: Presence, Instant Messaging & Chat SMS File and Desktop Sharing Virtual meeting rooms for Audio and Video conferences (MiTeam) Unified Inbox Call Recording CRM & ERP Integration (Open API Stack) Reporting Delivered as a true cloud service Mitel In the UC leaders group for the last 5 years July 2018 UC Gartner Magic Quadrant

8 Who Are Telepo Target Customers Customers: Moving to Cloud Apps Moving to hosted UC Relocating to new premises Temporary or remote offices With multiple sites With mobile centric workforce Replacing legacy PABX systems

Desktop & Softphone Apps Telepo Desktop & Softphone User Telepo s mobile, tablet and desktop app provide a consistent communication and collaboration user experience on all devices.

9 Desktop & Softphone Apps Telepo Desktop & Softphone User Telepo s mobile, tablet and desktop app provide a consistent communication and collaboration user experience on all devices. Softphone PC & Mac Presence service Directory search Contact management Mid call services Advanced call handling SMS and Chat Unified Inbox Conferencing ACD & Attendant ACD/Attendant Supervisor

Mobile & Tablet Apps Telepo Mobile User Telepo s

communication and collaboration user experience on

Mobile Application Smartphone & Tablet Presence

10 Mobile & Tablet Apps Telepo Mobile User Telepo s mobile, tablet and desktop app provide a consistent communication and collaboration user experience on all devices. Mobile Application Smartphone & Tablet Presence service Directory search Contact management Mid call services (smartphone) Advanced call handling(smartphone) SMS and Chat Unified Inbox Conferencing ACD & Attendant ACD/Attendant Supervisor Android & ios

MiTeam Collaboration Telepo MiTeam Collaboration MiTeam takes the guesswork out of working together by bringing together

MiTeam Collaboration Ad Hoc Meetings Scheduled Meet Video Meetings * Scheduled Meet Web Meetings * Scheduled Meet Audio

Digital whiteboard and notes Escalate session from Chat to Stream to Meet Me Sessions Web + Chat + Video + File share

11 MiTeam Collaboration Telepo MiTeam Collaboration MiTeam takes the guesswork out of working together by bringing together all of your team s communications, collaboration and sharing into a single simple intuitive collaboration application. MiTeam Collaboration Ad Hoc Meetings Scheduled Meet Video Meetings * Scheduled Meet Web Meetings * Scheduled Meet Audio Meetings Invite External Guests to Web & Video Meetings ** File and Screen Share (drag & drop) Set Tasks & To-Do lists Digital whiteboard and notes Escalate session from Chat to Stream to Meet Me Sessions Web + Chat + Video + File share Chat+ File share *Currently 1 to 1 per session. Road mapped for Max of 50 users per session ETA Q2 Q **On Roadmap ETA Q2 Q3 2018

12 Receptionist Console App The Receptionist Console is a user-friendly application designed for dedicated reception staff who receive and screen inbound calls. Reception Easily transfer calls - including being able to park or recall calls. Simple drag & drop functionality See if users are available to take a call. Ability to camp calls for other users See queued calls on their dedicated queue Answer calls from the queue. See users' mobile numbers and addresses to direct calls or messages.

Call Centre Apps Call Centre Function Telepo has a comprehensive Call Centre that offers

distribution, web enabled Wallboards and agent resting time.

13 Call Centre Apps Call Centre Function Telepo has a comprehensive Call Centre that offers skill-based routing, automatic agent logout, manager assistance, presence-based call distribution, web enabled Wallboards and agent resting time. Call queues have group specific greetings and progress messages including option for automatic call backs. Call Centre Application Agent View Log in/log out of ACD queues Real Time stats on Call activity Drag-and-drop to transfer call Multiple Queue prompts Automatic call backs Position in queue and estimated wait time Remote Call Centre Agents

Call Centre Apps Call Centre Supervisor Function Telepo Call Centre also includes management

Call Centre Supervisors can proactively monitor and manage group queues and agents, view

Call Centre Application Supervisor View Real-time monitoring of ACD and attendant queues and

14 Call Centre Apps Call Centre Supervisor Function Telepo Call Centre also includes management tools to help manage call center efficiently. Call Centre Supervisors can proactively monitor and manage group queues and agents, view real-times and historical statistics and share metrics on Web enabled wallboards. Call Centre Application Supervisor View Real-time monitoring of ACD and attendant queues and agents o Number of calls in the queue o Average and last waiting time in the queue o Number of dropped calls o Monitor agent (free/logged in, skill) Log in/out agents to queues

Call Reporting Meredix Reporting Meridix is a powerful and easy web-based reporting tool that gives Contact Centre supervisors or business performance leaders useful stats to

It allows users to view and create real-time or scheduled reports on Call Centre queues, agent performance and other users in the business. http://www.meridix.

15 Call Reporting Meredix Reporting Meridix is a powerful and easy web-based reporting tool that gives Contact Centre supervisors or business performance leaders useful stats to improve their business communication performance. It allows users to view and create real-time or scheduled reports on Call Centre queues, agent performance and other users in the business. Meredix Reporting Basic & Advanced Reporting per queue and agent Scheduled reports Customisable reports Easily exported to Excel for further analysis Benefits Review operational performance of your business Identify and analyze call trends Improve call abandonment rates by improving resource management based on call trends

Call Recording 3 Flexible Call Recording Options 1. Ad-Hoc On demand free call recording.

Always On Basic Automatic call recording and easy to use web portal to listen and download recordings Stored for 12 Months. 3.

for quality assurance. Stored for 10 Years.

16 Call Recording 3 Flexible Call Recording Options 1. Ad-Hoc On demand free call recording. Ongoing conversations can be recorded and saved to a users' mailbox 2. Always On Basic Automatic call recording and easy to use web portal to listen and download recordings Stored for 12 Months. 3. Always On Advanced - Automatic call recording and easy to use web portal to listen and download recordings, review and evaluate the recordings for quality assurance. Stored for 10 Years. Call Recording Record inbound and outbound calls automatically Minimise liability risk and ensure regulatory compliance Easy resolution to customer disputes Improve customer strategy by identifying trends taking place within your business Increase revenues by promoting strong sales techniques Flexible cloud-based recording storage Securely access call recordings via cloud based portal

17 CRM Integration 1. Out of box CRM screen-pop with Sales Force and Microsoft Dynamics Free of Charge 2. Open API for developers to customise to suit their environment CRM Integration Simple user interface Smart, easy management console Note codes Integrated solutions reducing admin time.

Admin Portal Telepo Admin Portal The easy to use yet powerful Telepo Admin Portal lets staff with the right privileges to manage site-specific features, user settings and call routing.

18 Admin Portal Telepo Admin Portal The easy to use yet powerful Telepo Admin Portal lets staff with the right privileges to manage site-specific features, user settings and call routing. An administrator can set call routing rules that apply for the whole organization, groups of users as well as individuals. This allows system administrators to make changes on the fly, saving time and reduce external service costs. Web-based Call Routing Manage Contacts User Configuration Device Administration Directory Administration Hunt Groups, ACD Queues, Schedules Auto Attendant and Pick Up Groups. System and User Password Administration

19 User Portal Telepo User Portal Telepo User Portal allows end users to manage their call settings and customise their personal features. The intuitive web interface allows users to set up rules defining how their calls are processed and routed depending on time, date, day of week, user s activity, user s role, device statuses and more. Web-based Configure and manage voic Presence management Directory search Contact management SMS and Chat Unified Inbox Conferencing Call Log\History ACD/ Attendant Supervisor views

20 Devices & Accessories Mitel 6867i TELEPO IP Desk phone Colour Screen, 6 program keys (24 functions), 1Gbps port Mitel 6873i TELEPO IP Desk phone Colour touch screen, 48 programmable soft keys, 1Gbps Network Jabra Evolve 20 UC Mono Corded USB Headset Call controls, foam ear cushion, Single Earpiece*. (*Also available as a Duo) Jabra Pro 930 DECT Cordless Headset with Cradle (base plugs into PC via USB), Single Earpiece*. (*Also available as a Duo with dual earphones) Mitel 6863i TELEPO IP Desk phone Used in meeting and lunch rooms. Voic light and all basic functions supported Mitel 685 Expansion Module Adds 28 programmable keys to 6867i or 6873i, ability to scroll through three pages of programmed entries. Jabra Speak 410 USB Speakerphone Turns your PC/Mac softphone into a speaker phone. Polycom IP5000 Conference Phone Boardroom conference unit (PoE) Mitel SIP-DECT Wireless DECT System Mitel SIP-DECT offers customers both DECT and Voice over IP technologies. Multiple handset options to connect anyone, anywhere on any system. Polycom IP6000 Conference Phone IP6000 Boardroom conference unit (PoE) Yealink W60P- DECT Cordless High-performance SIP DECT cordless phone with 30 Hour talk time and 400 hour standby

21 Pricing Licenses and Hardware EXTENSIONS Telepo Plus Extension Telepo Cloud PBX Extension with Unlimited Calling Telepo Extension Cloud PBX Extension on Pay As You Go Calling CALLING On Account Land To Mobile Pay As You Go Rates: Local Calling National Calling Mobile Calling Land To Mobiles Calls to On Account Spark and Digital Island Mobiles Text International Favourite Calling Nations International Others DEVICES Phone line / DDI / PBX functionality / Desktop Softphone / Mobile Client Includes calls to all New Zealand and Australia Numbers. Phone line / DDI / PBX functionality / Desktop Softphone / Mobile Client. Excludes hardware rentals. All Hardware MUST be purchased upfront Land To Mobiles Calls to On Account Spark and Digital Island Mobiles New Zealand Numbers Only. All Text messages France, Germany, Hong Kong Land & Mobile, Ireland, Italy, Japan, Netherlands, China Land & Mobile, South Korea, Spain. Switzerland, Taiwan & Tapei, United Kingdom, USA, Alaska, Hawaii, Australia, Canada All Nations not included in the Favourite Calling Nations Pack 24 MONTHS (min) OPEN TERM $35.00 $45.00 $25.00 $35.00 Free 1 cent per min 5 cent per min 10 cent per min 15c per text 8 cents per min 24 MONTHS (min) PURCHASE Mitel 6863i SIP Deskphone Meeting rooms, lunch room, basic users $6.00 $ Mitel 6867i SIP Deskphone Colour Screen, 6 program keys (24 functions), 1Gbps Network. Good all rounder $12.00 $ Mitel 6873i SIP Deskphone Colour TouchScreen, 24 functions, 1Gbps Network. Good Exec Phone $18.00 $ Mitel M685 Expansion Module Expansion module adds 28 programmable keys to 6867i or 6873i $12.00 $ Yealink DECT Cordless Handset + Base Yealink DECT Cordless Handset + Base WP60 Package $10.00 $ Yealink DECT Cordless Base only Yealink DECT Cordless Base only W60B $5.00 $ Yealink Additional DECT Cordless Handset Yealink Additional DECT Cordless Handset W56H $7.00 $ Mitel DECT System Multi Base DECT solution PoA Polycom IP5000 Conference Phone Polycom Soundstation IP5000 Boardroom conference unit (PoE) $ Polycom IP6000 Conference Phone Polycom Soundstation IP6000 Boardroom conference unit (PoE) $1, PoEs PoE Switches 8,24, 48 PoA Analogue gateway (ATA) Analogue gateway 2 port $35.00 Free PoA Chargeable Additional Features Site License Auto Attendants Call Queues Basic Receptionist instance Individual & Group Mail Boxes Group Voic per instance Telepo Audio Conferencing ( per10 Concurrent Users) Basic Call Reporting Monthly Price ex GST Included Included Included Included Included Included Pricing Prices are GST exclusive Indicative pricing only Your Digital Island Account Manager will be able to confirm all pricing including special deals General Bandwidth Utilisation Guidelines Premium fibre or Premium UFB for 20+ Extensions, standard UFB for up to 20 extensions and VDSL for small 1 5 extension sites Allow approx. 100k bandwidth per simultaneous call, so 10 calls = 1Mbps. $50 Included Advanced Call Reporting $3 Basic Call Recording $10 Advanced Call Recording $30 Call Centre Agent/Supervisor (per user) Call Centre Wallboard (Up to 10 queues $35 $35

22 Pricing - Fulfil INSTALLATION DI MANAGED & DIY Installation charge DI Full Managed Install Installation charge DIY Customer Self Managed For Mobile and Softphone Installation Only Callcentre Installations Complex Call Flow Designs Systems Engineer Charge Out Additional Number Porting Onsite Training Travel Afterhours Cut Over Includes : 6 Hours of Project management services Scoping Call flow design On site app installation On site cutover 1 hour of Go Live Support & Troubleshooting 2 hours of Online Webinar based training Optional: Where customer chooses to install all Mobile and Softphone applications. Does not include site visit. Includes 1 hour of Project Management 1 hour of Go Live Support & Troubleshooting. User Guides and Training Videos Addtional engineering and training hours can be purchased on Time and Material basis All Call Centre solutions MUST include Full Managed Install AND additional configuration / scoping / training fee Multi Site / Multiple Auto Auto Attendants/ Complex Call routing Systems Engineer charge out rate where additional hours are purchased for on site technical assitance during Business Hours. Typically used for Customer self managed install Porting of one DDI per extension included, then $25 per additional number Onsite Training: Excludes Travel Minimum of 2 hours must be purchased One Off Travel Fee Minimum 2 Hours 24 Months Term : $250 Per Site & $50 per User Open Term: $250 Per Site & $100 per User $250 Per Site $125 per Agent $125 per Hour $125 per Hour + Travel $25 per Number $125 per Hour + Travel 125 One Off $295 per Hour Onboarding Project Managed Call flows captured and tailored to customers business needs Ensures great customer experience Onsite and remote installs Onsite training 2 hours included Option for customers to self install apps and self train users Dedicated onsite Engineers for complex installs

23 Billing - Preview Billing Single Digital Island Bill for Cloud services, Access and Calling Clear and concise for easy interpretation and planning Billing on Spark Invoice is on roadmap

fingertips Detailed reports to check your usage and consumption so you

24 Digital Island MyIsland Web Portal MyIsland Portal Simple and easy to understand dashboard of all your Digital Island services at your fingertips Detailed reports to check your usage and consumption so you can track your costs easily Easily contact us from the portal if you have any questions

25 Onboarding Process 2 4 WEEKS* Project kick off Provisioning Configuration Migration & Transition Provisioning Kick off Configuration doc Transition plan Testing / finalise user config Project management Finalise design Training On site training SOW Service orders Project close *Target: 2 weeks for Users. 4 weeks for 50 plus user solutions

26 Assure Process Support Support On line Admin portal 24/7 Service desk Dedicated Account Management Self Service Admin and User Portals Customers can reach our 24 x 7 support desk via: support@digitalisland.co.nz My Island Web Portal hour response SLA Business Hours: 8am to 9pm Mon to Fri, 8am to 6pm Sat and Sun. MaCs logged after business hours will be actioned the next business day.

27 Cloud UC Competitive Analysis Summary Cloud Phone Standard Cloud Phone Premium Vodafone One Business Mobile Vodafone One Business Basic Vodafone One Business Unified Digital Island Price per user $30 $35 $29 $39 $49 $25 PAYG $35 with Bundled Calling Available on IP Phone, Desktop, Mobile, Tablet IP Phone, Desktop, Mobile, Tablet Mobile IP Phone IP Phone, Desktop, Mobile, Tablet IP desk phone, Desktop, Mobile, Tablet Fixed Calling Unlimited NZ & Aus Unlimited NZ & Aus Unlimited NZ & Aus Unlimited NZ & Aus Open Term Contract Unlimited NZ & Aus Pay As You Go & Bundled Calling No No No No No Yes Unified Comms Not applicable Audio & Video Conferencing IM & Presence File & Desktop Sharing* Not applicable Not applicable Audio & Video Conferencing IM & Presence File & Desktop Sharing* Audio & Video Conferencing, IM & Presence File & Desktop Sharing* *File and Desktop sharing not available on mobile or tablet devices *File and Desktop sharing not available on mobile or tablet devices Call Management Hunt Groups Auto Attendant Receptionist Call Queues Call Centres Hunt Groups Auto Attendant Receptionist Call Queues Call Centres Hunt Groups Auto Attendant Hunt Groups Auto Attendant Hunt Groups Auto Attendant Hunt Groups Auto Attendant Receptionist Call Centres Business Rules Any providers Broadband (OTT) or Mobile connection Any providers Broadband (OTT) or Mobile connection Vodafone Broadband or Mobile connection Mobile must be on Vodafone unlimited mobile plan Vodafone Broadband or Mobile connection Vodafone Broadband or Mobile connection Mobile must be on Vodafone unlimited mobile plan Any providers Broadband (OTT) or Mobile connection Tablet must be on Vodafone On account tablet plan Tablet must be on Vodafone On account tablet plan

28 Digital Island Resource For all sales opportunity support contact your Digital Island Regional Manager: Digital Island Region Account Managers: Region DI Account Manger Mobile Spark HUBs (East Tamaki & Manukau) James Derham Spark HUBs (Auckland & North shore) Sandra Sneddon Spark HUBs Waitakere & Northland Eugene Morris Spark Northland Eugene Morris Spark Auckland Aaron Beck Spark WKTO/BOP Paul Pryor Spark Central Region Clive Dagley Spark Wellington Clive Dagley Spark South Island Alastair Mackintosh Spark HUBs South Island Alastair Mackintosh Executive Anthony Seuseu For Provisioning Updates: Call our support helpdesk on , press 3 For Technical Support or to Log a Fault: us on support@digitalisland.co.nz Log into My Digital Island Portal Log A Fault Call us on , press 2 For Product Information Updates:

29 Sales Process Pre Sales Pricing & Proposal Contract Onboarding Call or e mail your Digital Island Regional Manager to discuss opportunity Your Digital Island will help with pricing and the proposal of Telepo Cloud PBX proposal Customer signs Digital Island Service Schedule. Can be co branded Send signed contract and customer contact details to your DI Regional Manager to begin the onboarding process Digital Island Regional Managers are Cloud PBX experts and will help qualify all opportunities Any Questions: Contact your regional manager Sales Process Digital Island Regional Managers are proactively engaged with you at all stages of the sales process

30 Account management process Handover First invoice Ongoing Service Support Account will be handed over to a dedicated account manager at DI. DI account manager & Spark contact will hold meeting with client if practical to discuss first invoice DI account manager will service the client Regional Manager will introduce DI account manager to Spark contact Spark contact will be notified of any billable additions to the account Any Questions: Contact your regional manager

31 Appendix

Telepo Reference Videos Cloud PBX Telepo

Application https://www.youtube.com/watch?

32 Telepo Reference Videos Cloud PBX Telepo Mobile Application Telepo Desktop Application r0kjj0 NKU50 0O412M Telepo 6863 Desk phone Telepo 6867 Desk phone Digital Island Hardware R1yE8 WSYgE

33 Thanks

Digital Island Partner Presentation Cloud PBX. September 2018

Digital Island Partner Presentation Cloud PBX September 2018 Agenda Introduction Telepo Live demo (Telepo) Commercials Questions Quiz Prize giveaway Who is Digital Island? Specialist business Telco that