Microsoft Private Cloud Computing

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3 Microsoft Private Clod Compting

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5 Microsoft Private Clod Compting Aidan Finn Hans Vredevoort Patrick Lownds Damian Flynn

6 Acqisitions Editors: Agatha Kim and Mariann Barsolo Development Editor: Richard Mateosian Technical Editor: Kristian Nese Prodction Editor: Eric Charbonnea Copy Editor: Kathy Grider-Carlyle Editorial Manager: Pete Gaghan Prodction Manager: Tim Tate Vice President and Exective Grop Pblisher: Richard Swadley Vice President and Pblisher: Neil Edde Book Designers: Mareen Forys and Jdy Fng Proofreader: Candace English Indexer: Jack Lewis Project Coordinator, Cover: Katherine Crocker Cover Designer: Ryan Sneed Cover Image: loops7 / istockphoto Copyright 2012 by John Wiley & Sons, Inc., Indianapolis, Indiana Pblished simltaneosly in Canada ISBN: ISBN: (ebk.) ISBN: (ebk.) ISBN: (ebk.) No part of this pblication may be reprodced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted nder Sections 107 or 108 of the 1976 United States Copyright Act, withot either the prior written permission of the Pblisher, or athorization throgh payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) , fax (978) Reqests to the Pblisher for permission shold be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) , fax (201) , or online at Limit of Liability/Disclaimer of Warranty: The pblisher and the athor make no representations or warranties with respect to the accracy or completeness of the contents of this work and specifically disclaim all warranties, inclding withot limitation warranties of fitness for a particlar prpose. No warranty may be created or extended by sales or promotional materials. The advice and strategies contained herein may not be sitable for every sitation. This work is sold with the nderstanding that the pblisher is not engaged in rendering legal, acconting, or other professional services. If professional assistance is reqired, the services of a competent professional person shold be soght. Neither the pblisher nor the athor shall be liable for damages arising herefrom. The fact that an organization or Web site is referred to in this work as a citation and/or a potential sorce of frther information does not mean that the athor or the pblisher endorses the information the organization or Web site may provide or recommendations it may make. Frther, readers shold be aware that Internet Web sites listed in this work may have changed or disappeared between when this work was written and when it is read. For general information on or other prodcts and services or to obtain technical spport, please contact or Cstomer Care Department within the U.S. at (877) , otside the U.S. at (317) or fax (317) Wiley pblishes in a variety of print and electronic formats and by print-on-demand. Some material inclded with standard print versions of this book may not be inclded in e-books or in print-on-demand. If this book refers to media sch as a CD or DVD that is not inclded in the version yo prchased, yo may download this material at For more information abot Wiley prodcts, visit Library of Congress Control Nmber: TRADEMARKS: Wiley, the Wiley logo, and the Sybex logo are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates, in the United States and other contries, and may not be sed withot written permission. Microsoft is a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners. John Wiley & Sons, Inc. is not associated with any prodct or vendor mentioned in this book

7 Dear Reader, Thank yo for choosing Microsoft Private Clod Compting. This book is part of a family of premim-qality Sybex books, all of which are written by otstanding athors who combine practical experience with a gift for teaching. Sybex was fonded in More than 30 years later, we re still committed to prodcing consistently exceptional books. With each of or titles, we re working hard to set a new standard for the indstry. From the paper we print on to the athors we work with, or goal is to bring yo the best books available. I hope yo see all that reflected in these pages. I d be very interested to hear yor comments and get yor feedback on how we re doing. Feel free to let me know what yo think abot this or any other Sybex book by sending me an at nedde@wiley.com. If yo think yo ve fond a technical error in this book, please visit Cstomer feedback is critical to or efforts at Sybex. Best regards, Neil Edde Vice President and Pblisher Sybex, an Imprint of Wiley

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9 To my family and friends, who make this possible Aidan Finn I owe big gratitde to my family: my wife Marijcke and or three sons. They have certainly missed me while I ve been working on the book. However, they were very spportive and asked me abot the progress of my book. I dedicate this book to them. Hans Vredevoort I wold like to dedicate this book to my family and friends, bt most of all to my wife Lisa, and or precios children. Patrick Lownds To my parents, who started me on this jorney, and to all the amazing people in my life Damian Flynn

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11 Acknowledgments A project like this is possible only with the help of family, friends, and colleages. I d like to thank them; in particlar, the editors at Wiley and Sybex, my coathors Patrick, Hans, and Damian, and or fellow MVP, Kristian Nese, who was the technical reviewer of this book. Aidan Finn When Aidan Finn told me he was planning a new book on the sbject of the Microsoft private clod with several other MVPs, it took me only 10 seconds to qickly consider and say YES! Of corse, I had no idea what it wold mean in terms of time and effort, bt this was jst something I had to do no matter what happened. Working with Aidan Finn, Patrick Lownds, and Damian Flynn, three highly respected MVPs in the world of Hyper-V and Microsoft System Center, trned ot to be a fantastic experience. I am very prod of delivering this Microsoft private-clod compting book together with them, acknowledging their deep technical knowledge and real-world experience. In fact, a book with sch diverse topics cold probably not have been written by only one athor. Each and every one donated a significant piece of the pzzle on how to effectively bild a Microsoft Private Clod. Nevertheless, we had to make concessions on what to cover and what to ignore. If we wold ve had the time and space, the nmber of pages cold have easily dobled. A special thank-yo goes to the editors of Wiley and Sybex for their expert advice. Likewise, big thanks go to Kristian Nese, a very enthsiastic and knowledgeable MVP in the System Center and Private Clod arena. He kindly accepted or reqest to review the hndreds of pages we sbmitted. I really coldn t have written this book withot the generos and spportive people of XS4ALL, a leading ISP in the Netherlands, and in particlar Joey Hofstede and Alexander Rijnbeek. We were given access to their research network, HP blade servers, HP storage, and HP Virtal Connect, inclding plenty of processor, memory, network, and storage resorces for s to bild a fantastic Microsoft Private Clod. There are several other people I d like to thank for their help and advice: Udo Walberer from NetApp; Greg Csanza, Program Manager in the VMM prodct team; Jonathan Csson for his Microsoft Virtalization Visio template. Finally Maarten Goet, managing consltant and MVP of INOVATIV, who donated time for research and writing. Hans Vredevoort Writing a book takes a lot of dedication and spport. It wold not be possible withot help from family, friends, and colleages. I wold like to thank my wife, Lisa, for helping to keep all the other stff together, and my children for being patient. A special thanks to the editors at Wiley and Sybex for making the dream a reality; my coathors Aidan, Damian and Hans; pls or technical reviewer, Kristian. Finally, I wold like to also thank Carmen Smmers for giving me the opportnity to work with the prodct dring the TAP and for answering those bizarre qestions. Patrick Lownds

12 Writing a book can be a long and difficlt process; there are many people who help along the way too many to list individally. I offer my sincere appreciation to yo all. I wold like to thank my brilliant and beatifl wife, Breege, for teaching me that great things are born from tiny sparks of inspiration; my coathors Hans, Patrick, and Aidan, who convinced me that we cold write a book; Kristian for his insight; and the editors at Wiley and Sybex. In addition, a very special thanks to my colleages at Lionbridge Technologies, especially Oyvind, Steve, and the Corp IT Team; and also the System Centre prodct grop in Microsoft, especially Carmen, Kenon, Stephen, Hector, Sveen, Santosh, Travis, and Nigel. Damian Flynn

13 Abot the Athors Aidan Finn is a Hyper-V Most Valable Professional based in Ireland, where he works in the IT indstry, working with technologies sch as Hyper-V and System Center. Known for his blogging, he also has written/contribted to books on Hyper-V, Windows Server, and Windows 7 deployment. Hans Vredevoort is a MVP in Virtal Machine. He joined System Center and Hyper-V Private Clod specialist INOVATIV in Amsterdam, the Netherlands. He started specializing in Microsoft Virtalization well before Hyper-V was born, and started blogging and presenting for Hyper-V.n, which has become a very sccessfl blog and ser grop focsing on the bilding blocks for the Microsoft Private Clod: Hyper-V and System Center. Mch of his datacenter experience comes from working for a Dtch system integrator, specializing in Microsoft and HP infrastrctres. Hans was the technical editor of Mastering Hyper-V Deployment in the Wiley/Sybex Mastering series, by Aidan Finn and Patrick Lownds. Crrently Hans is involved in a mltitde of private-clod projects and proof of concepts. Active participation in several technical adopter programs (TAPs) on Virtal Machine Manager and Windows Server 2012 has given Hans Vredevoort great advantage and made him an excellent sparring partner in talking abot datacenter and private-clod architectre. Patrick Lownds is a Virtal Machine Most Valable Professional based in London, and has worked in the IT indstry since Patrick works with a nmber of differing technologies, inclding Hyper-V and System Center. Patrick also contribted to the book titled Mastering Hyper-V Deployment, which was also pblished by Wiley and Sybex, pls he blogs and tweets in his spare time. Damian Flynn, MVP System Center Clod & Data Centre, works as a technical architect of corporate IT infrastrctre for Lionbridge Technologies (a localization, logo-certification, search, and content-services company and Microsoft Gold Certified Partner). Damian works closely with the bsiness stakeholders, IT team, and partners, while also incbating new projects. Damian is a member of the Microsoft Windows Sever Ftres Concil, while actively participating in mltiple Microsoft TAP programs, and has been working on infrastrctre technologies since 1994, gaining deep knowledge and experience in networking, storage, Linx and Windows servers, virtalization, System Center, etc. He blogs on tweets from time to time and contribtes code on

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15 Contents at a Glance Introdction xxiii Part 1 Introdction to Clod Compting Chapter 1 Understanding Clod Compting Chapter 2 The Microsoft Private Clod Part 2 Fabric and Service Management Chapter 3 Introdcing the VMM 2012 Architectre Chapter 4 Setting Up and Deploying VMM Chapter 5 Understanding the VMM Library Chapter 6 Understanding Network and Storage in VMM Chapter 7 Deploying Hosts and Clsters in VMM Chapter 8 Understanding Service Modeling Part 3 Private Clod Soltion Chapter 9 Creating a Private Clod Chapter 10 Working in the Clod Chapter 11 App Controller and the Pblic Clod Chapter 12 Clod Services Process Pack Index

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17 Contents Introdction xxiii Part 1 Introdction to Clod Compting Chapter 1 Understanding Clod Compting The Challenges of Traditional Compting Bsiness Challenges Technology Challenges How Clod Compting Is Changing IT Service Delivery What Makes a Clod? Understanding the Clod-Compting Service Models Understanding the Clod-Compting Deployment Models Smmary Chapter 2 The Microsoft Private Clod The Microsoft Private Clod Strategy The Development of the Microsoft Private Clod System Center 2012 and the Microsoft Private Clod Beneficiaries of the Microsoft Private Clod System Center 2012 in the Microsoft Private Clod Virtalization System Center 2012 Roles Smmary Part 2 Fabric and Service Management Chapter 3 Introdcing the VMM 2012 Architectre Exploring the New Capabilities of VMM New Fnctionality Changed Fnctionality Resorces for VMM Understanding the VMM Architectre Components of VMM VMM 2012 Topology Ports and Protocols Smmary

18 XVI CONTENTS Chapter 4 Setting Up and Deploying VMM Discovering VMM 2012 Installation Reqirements VMM Management Server VMM Console VMM Self-Service Portal VMM Database VMM Library Server Virtal Machine Hosts Hyper-V Host Deployment to a Bare-Metal Compter Update Management VMM Monitoring and Reporting Setting Up and Discovering VMM Preparations for Installing VMM Installing the VMM Server Making the VMM Server Highly Available Upgrading from VMM 2008 R2 SP Installing a Management Console Installing a Self-Service Portal Adding or Removing a PXE Server Adding or Removing an Update Server Creating Host Grops Adding a Hyper-V Host to a Host Grop Configring VMM Settings Smmary Chapter 5 Understanding the VMM Library Introdcing the Library Role in VMM Library-Server Hardware Reqirements Adding Library Servers Adding a Library Share Associating Library Servers to a Host Grop Adding Resorces to the Library Adding File-Based Resorces Adding Templates and Profiles Eqivalent Objects Removing Resorces from the Library Disabling Library Resorces Deleting Files from the Library Removing a Library Share or Server Updating the Catalog and Baselines Benefits of Managing Fabric Updates with VMM Managing the WSUS Server Deploying a WSUS Server Configring Update Baselines Scanning for Update Compliance

19 CONTENTS XVII Performing Update Remediation Performing On-Demand Update Synchronizations Smmary Chapter 6 Understanding Network and Storage in VMM Preparing Network Integration Configring Network Settings Creating Logical Networks and Network Sites Manally Removing Dependent Resorces Creating IP Address Pools Viewing Assigned IP Addresses Creating a MAC Address Pool Releasing Inactive IP or MAC Addresses Adding and Configring Load Balancers and VIP Templates Preparing Storage Integration and Atomation Deep Storage Integration with SMI-S Storage Classifications Discovering Storage Arrays Creating Logical Units Removing Logical Units Allocating Storage Pools and Logical Units Assigning Storage on a Hyper-V Host End-to-End Storage Mapping Storage Withot SMI-S Spport Smmary Chapter 7 Deploying Hosts and Clsters in VMM Adding Existing Hyper-V Servers and Clsters Adding a Hyper-V Server in a Trsted Domain Adding a Hyper-V Server in an Untrsted Domain Adding a Hyper-V Server in a Perimeter Network Adding New Hyper-V Servers Adding New Hyper-V Servers with Bare-Metal Deployment Prereqisites Bare-Metal Deployment Steps Understanding Physical Machine Management (OOB/BMC) Configring BMC Settings Configring a PXE Server Creating Host Profiles Detailed Bare-Metal Deployment Steps Discovering and Deploying Hosts Adding Drivers Creating an ISO File

20 XVIII CONTENTS Adding Cstom Commands Rnning Post-Deployment Scripts Trobleshooting Bare-Metal Deployment Managing Hyper-V Clsters in VMM Atomated Creation of Hyper-V Clsters Configring Dynamic Optimization and Power Optimization Clster Remediation Adding Existing VMware ESX Hosts VMware ESX Integration Improvements Spported Featres Limitations Capabilities Adding a VMware vcenter Server Adding a VMware ESX/ESXi Host or Clster Adding Existing XenServer Hosts Spported Featres Limitations Capabilities Installing Microsoft System Center Integration Pack Checking the XenServer Hostname Adding a XenServer Host or Clster Smmary Chapter 8 Understanding Service Modeling Introdction to Service Templates Preparing the Library for Application Deployment Virtal Machine Templates Creating a Hardware Profile Creating a Gest Operating System Profile Adding a VHD to the Library Creating a VM Template Creating Application Packages with Server App-V Installing the Server App-V Seqencer Creating Yor First Package Using the Seqencer Creating an Application Profile for a Server App-V Application SQL Server Profiles Performing a Standalone Deployment Creating a SQL Server Profile SQL Data-Tier Applications Creating a DAC Package Creating an Application Profile for a SQL Data-Tier Application Web Applications What Gets Installed Installing Web Deploy Creating Web Deploy Packages

21 CONTENTS XIX Basic Seqencing Concepts Files Created by the Server App-V Seqencer Configring the Seqencing Workstation Clean Operating System Server App-V Q: Drive Applications That Work with Server App-V Deploying a Service Creating the Web Server Tier Template Creating the Application Server Tier Template Creating the Database Server Tier Template Creating a Service Template Scaling Ot a Service Exporting and Importing Service Templates Exporting a Service Template Importing a Service Template Managing and Updating a Service Creating an Update Template Applying Updates to a Deployed Service Smmary Part 3 Private Clod Soltion Chapter 9 Creating a Private Clod Identifying Private Clod Elements Host Grops Logical Networks Load Balancers VIPs Storage Clod Libraries Clod Capacity Capability Profiles The Create Clod Wizard Using the Create Clod Wizard Using PowerShell to Create Clods Understanding User Roles VMM Profiles User-Role Elements Managing User Roles with the Create User Role Wizard Managing Administrators Creating a Delegated Administrator Creating a Read-Only Administrator Creating a Self-Service User Managing a Private Clod Managing Clod Use Changing the Clod s Capacity

22 XX CONTENTS Managing Shared Resorces Assigning Access to a Private Clod Deleting a Clod Smmary Chapter 10 Wo rking in the Clod VMM User Interfaces Providing an Interface Choosing an Interface Connecting to a User Interface Working with Virtal Machines Deploying a New VM Using the Console to Deploy a VM Using PowerShell to Deploy a VM Using the Self-Service Portal to Deploy a VM Managing Virtal Machines Stopping, Starting, or Restarting a VM Connecting to a VM Attaching an ISO to a VM Storing a VM Displaying a List of Stored VMs Restoring a VM Deleting a VM Smmary Chapter 11 App Controller and the Pblic Clod Introdcing Windows Azre Introdcing App Controller App Controller Performance and Scale Deploying App Controller System Reqirements Client Reqirements Installing and Connecting to App Controller Enabling Single Sign-In Installing the App Controller PowerShell Modle Highly Available Installation App Controller User Roles App Controller Administrators App Controller Self-Service Users Connecting App Controller Connecting to the Private Clod Connecting to the Pblic Clod Exploring App Controller The App Controller Library Adding File Shares to the App Controller Library Adding an Azre Storage Accont Copying Library Resorces

23 CONTENTS XXI Working with Services Deployment with App Controller Deploying a VM to a Private Clod Deploying a Service to a Private Clod Deploying a Service to an Azre Clod Creating an Azre Hosted Service Removing a Virtal Machine Upgrading Services with App Controller Upgrading Services Upgrading in a Private Clod Upgrading in a Pblic Clod Smmary Chapter 12 Clod Services Process Pack Introdcing the Vision The Components Clod Service Process Pack Operations Manager Orchestrator Service Manager Implementing the Clod Service Integrating VMM and OM Adding the Management Packs to Service Manager Creating a VMM Connector Creating Operations Manager Connectors Creating an Orchestrator Connector Installing the Clod Service Rnbooks Installing the Clod Service Process Pack Configring VMM Resorces Creating User Roles Creating Notification Channels and Sbscriptions Configring General Properties (Global Settings) Creating the Cost Centers Configring Offerings Using the Clod Service Register a Tenant Sbscribe to Clod Resorces Reqest Virtal Machine Atomation: The Sky Is the Limit! Conclsion Index

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25 Introdction Private clod compting is a very hot topic, bt there remains a lot of mystery arond the sbject. What is a private clod? What are the technical and bsiness reasons to deploy one? How do I design one that focses on service delivery? Does Microsoft have sch an offering? This book exactly answers those qestions, and provides step-by-step instrctions on how to bild a Microsoft private clod that can serve as an IT-service-delivery virtalization infrastrctre based on Microsoft System Center Virtal Machine Manager Yo ll be walked throgh the entire process: nderstanding clod compting, nderstanding the Microsoft concept of a private clod, architecting and deploying a private clod fabric, deploying services, bilding and managing a private clod, as well as integrating it with Microsoft s pblic clod to create a cross-premises or hybrid clod. Who Shold Read This Book This book is intended for people who want to learn how to deploy an infrastrctre that focses on the delivery of IT services, based on a private clod soltion bilt on Microsoft System Center Virtal Machine Manager Sch people probably fall into three basic grops: Consltants will want to nderstand how to sell and deploy soltions based on this technology. This book will edcate them abot how to deploy services to their clients. Engineers and IT architects who design the Microsoft private clod and bild corporate infrastrctre soltions will learn how to bild an optimized platform for the delivery of sol tions in a centralized and well-managed environment. IT Administrators who manage IT infrastrctres. These are the people who are responsible for the day-to-day delivery of IT services to their bsinesses. Understanding how to deploy and/or manage a private clod will improve how they can perform their dties, and enable them to focs their time on more-interesting work. Together, we are for MVPs who have different experiences and expertise, with one common goal: we want to share what we have learned over the months abot Microsoft s new virtalized infrastrctre management, service deployments, and private-clod soltion. We recognize System Center Virtal Machine Manager 2012 as a considerable leap forward in how yo can manage yor virtalisation fabric, and in the ability to deploy and maintain complex IT soltions across a variety of virtalization platforms. Not only that, together with the other System Center 2012 prodcts, Virtal Machine Manager 2012 offers a comprehensive private clod soltion.

26 XXIV INTRODUCTION Once yo have read this book, yo shold be ready when yor boss or yor cstomers ask if yo know anything abot the private clod. Not only will yo be able to answer in the affirmative, bt yo ll be in a position to sccessflly advise, design, and deploy the soltion. What Yo Will Learn Yo will learn how to do the following: Describe the different types of clod compting, inclding the private clod Understand the Microsoft private clod Deploy System Center 2012 Virtal Machine Manager and the fabric which serves as the fondation for yor private clod Bild the components of IT service delivery Set p private clods and integrate them with Microsoft s pblic clod to create a crosspremises clod sing System Center 2012 App Controller Implement the System Center Clod Services Process Pack What Yo Need Yo shold have an nderstanding of Windows Server 2008 R2 (see Mastering Microsoft Windows Server 2008 R2, Sybex 2010) and Windows Server 2008 R2 Hyper-V (see Mastering Hyper-V Deployment, Sybex 2010). To re-create the demonstrations contained within this book yo will need the following: Microsoft Windows Server 2008 R2 Microsoft System Center 2012 Virtal Machine Manager Microsoft SQL Server 2008 R2 Microsoft System Center App Controller 2012 VMware vsphere 4.1 Citrix XenServer 6.0 A nmber of servers with baseboard management controllers A network load balancer (virtal or physical) with spport for integrating with Microsoft System Center Virtal Machine Manager 2012 A storage-area network (virtal or physical) with spport for the Storage Management Initiative Specification (SMI-S) What Is Covered in This Book Microsoft Private Clod Compting was written to teach yo how to deploy Microsoft s soltion even if yo are new to clod compting. Each chapter will progress yo from theory to

27 INTRODUCTION XXV advanced private clod compting; this book will start with explaining the basics, step yo throgh creating and tilizing the fabric of a private clod, generating and maintaining services, and creating private and cross-premises clods based on Microsoft System Center Virtal Machine Manager 2012: Chapter 1: Understanding Clod Compting There is a lot of misnderstanding abot what clod compting really is. This chapter will explain why clod compting came to be, teach yo abot what makes a clod, and cover the different kinds of clod, inclding the private clod. Chapter 2: The Microsoft Private Clod Here yo will learn abot the reasoning behind Microsoft s design and what makes this complete soltion different from the alternatives. Chapter 3: Introdcing the VMM 2012 Architectre This is where yo re introdced to Microsoft System Center Virtal Machine Manager Yo will learn abot the components of VMM Chapter 4: Setting Up and Deploying VMM 2012 Explains the reqirements for all the different components of VMM This chapter also shows yo to to install the VMM 2012 components. It also deals with the pgrade from VMM 2008 R2, and the secrity model. Chapter 5: Understanding the VMM Library The library is a repository of resable resorces that can be sed to deploy virtal machines, applications, and services. In this chapter, yo will learn how to manage the VMM library. Chapter 6: Understanding Network and Storage in VMM 2012 Here yo ll learn how to bild storage fabrics based on SMI-S, network fabrics based on logical networks and address pools, VLANs, and network load balancer virtal IP (VIP) templates. Chapter 7: Deploying Hosts and Clsters in VMM 2012 VMM 2012 has the ability to deploy Hyper-V hosts on bare-metal hardware, and bild new Hyper-V clsters from them. Here yo will learn how to deploy this virtalization infrastrctre, as well as how to enable advanced virtalization featres sch as dynamic optimization and power optimization. Chapter 8: Understanding Service Modeling A service is where a nmber of individal IT components are working together to provide valable fnctionality to the bsiness. This chapter covers service modeling, how to bild Server App-V packages for virtalizing server applications, and how to bild service templates sing the contents of the VMM Library and the storage and network fabrics, deploy the templates as rnning services, and maintain those services. Chapter 9: Creating a Private Clod Leveraging the knowledge gained in the preceding sections of the book, we can now combine all the resorces we have created for or consmption. In this chapter we introdce the administrative tasks of creating a VMM private clod; we define ser roles and demonstrate the delegatation of access to these clods. Chapter 10: Working in the Clod With or clod created and access provisioned, we assme an end-ser persona, and experience the three in box interfaces offered for working on or new clods, as we demonstrate by deploying virtal machines. Chapter 11: App Controller and the Pblic Clod Bilding on the previos chapter, we introdce the Microsoft pblic clod, and how App Controler provides a single interface to span both the pblic and private clods.

28 XXVI INTRODUCTION Chapter 12: Clod Services Process Pack In the final chapter of the book we introdce the extensible natre of VMM and System Center by implementing the Clod Services Process Pack, which bilds a top of Service Manager, Orchestrator, and Operations Manager. How to Contact the Athors We welcome feedback from yo abot this book or abot books yo d like to see from s in the ftre. Yo can reach Aidan Finn by writing to aidanfinn@hotmail.com, learn more abot his work by visiting or follow him on Twitter If yo want to contact Hans Vredevoort, send an to hans@hyper-v.n or yo can follow him on Twitter Hans freqently blogs at Yo can reach Patrick Lownds by writing to patrick_lownds@hotmail.com or learn more abot his work by following him on Twitter Damian Flynn can be reached on at msprivateclod@damianflynn.com, yo can follow him on Twitter and read his technology blog at Sybex strives to keep yo spplied with the latest tools and information yo need for yor work. Please check their website at where we ll post additional content and pdates that spplement this book if the need arises.

29 Part 1 Introdction to Clod Compting Chapter 1: Understanding Clod Compting Chapter 2: The Microsoft Private Clod

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