A Non-Revenue Water Tale of Five Cities

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1 A Non-Revenue Tale of Five Cities Tory Wagoner, PE/PLS Cavanaugh & Associates, P.A. 12/5/2017

2

3 IWA/AWWA Standard Balance Own Sources Imported Total System Input ( allow for known errors ) Exported Supplied Authorized Consumption Losses Billed Authorized Consumption Unbilled Authorized Consumption Apparent Losses Real Losses Revenue Non- Revenue Billed Exported Billed Metered Consumption Billed Unmetered Consumption Unbilled Metered Consumption Unbilled Unmetered Consumption Unauthorized Consumption Customer Metering Inaccuracies Systematic Data Handling Errors Leakage on Mains Leakage on Service Lines Leakage & Overflows at Storage

4 Fire Dept Usage Operational Flushing Tools for control include efficient flushing practices and awareness campaigns Management of NRW Own Sources Imported ( allow for known errors ) Exported Supplied Physical loss - leakage Cost impacts at wholesale rate Tools for control include leakage and Losses pressure management Billed Authorized Consumption Non-physical / revenue loss - slow meters, billing issues and theft Authorized Cost impacts at retail Consumption rate. Tools Total for control include data management, System quality Input control policies/practices, & meter testing & repair Unbilled Authorized Consumption Apparent Losses Real Losses Revenue Non- Revenue Billed Exported Billed Metered Consumption Billed Unmetered Consumption Unbilled Metered Consumption Unbilled Unmetered Consumption Unauthorized Consumption Customer Metering Inaccuracies Systematic Data Handling Errors Leakage on Mains Leakage on Service Lines Leakage & Overflows at Storage

5 Efficiency Management Determine Loss Volumes Distinguish Types of Leakage/Losses Evaluate Economics Implement Interventions AWWA water audit Apparent & Real Loss volumes breakdown of types of leakage (Component Analysis Model) sources of Apparent Loss costs of losses costs of intervention strategies leak detection repair time improvement pressure management cost effective!

6 Service Connections Indiana Kansas Alabama Kentucky N Carolina

7 Connection Density Kansas Kentucky Indiana N Carolina Alabama

8 Data Validity Score Kansas Alabama Kentucky Indiana N Carolina

9 System #1 - Kansas Existing Programs: o Leak Detection o Customer Meter Testing Initial Assessment: o Unrealistically low ILI (0.2) Validation Efforts: o Finished Meter Testing o Billing Data Current Program Focus: o Calendar Year 2016 Audit ILI solved? Unmetered Interconnection? o o o Large Meter Testing Optimization Small Meter Testing/Optimum Replacement Leak Detection Optimization Test - Thursday, October 20, 2016 Low Flow Rate Clearwell Test Meter Wetwell Starting Level feet Meter Reading: Starting Level feet Ending Level feet Time Start: 10:55 AM Ending Level feet Pump Flow: 2 MGD Total Volume 2,523 cubic feet Time End: 11:10 AM Total Volume 272 cubic feet MG Meter Reading: MG Meter Volume: MG Clearwell Wetwell Starting Level feet Meter Reading: Starting Level feet Ending Level feet Time Start: 11:10 AM Ending Level feet Pump Flow: 2 MGD Total Volume 2,613 cubic feet Time End: 11:25 AM Total Volume 290 cubic feet MG Meter Reading: MG Meter Volume: MG Clearwell Wetwell Starting Level feet Meter Reading: Starting Level feet Ending Level feet Time Start: 11:25 AM Ending Level feet Pump Flow: 2 MGD Total Volume 2,912 cubic feet Time End: 11:40 AM Total Volume 272 cubic feet MG Meter Reading: MG Meter Volume: MG Clearwell Wetwell Starting Level feet Meter Reading: Starting Level feet Ending Level feet Time Start: 11:40 AM Ending Level feet Pump Flow: 2 MGD Total Volume 2,722 cubic feet Time End: 11:55 AM Total Volume 279 cubic feet MG Meter Reading: MG Meter Volume: MG Test Total: MG Test Total: MG Test Total: MG Test Total - Tank Volume: MG (clearwell + wetwell) Test Total - Meter Volume: MG Difference: (0.008) MG UNDER REGISTRATION (7, ) -9.27%

10 System #2 - Alabama Existing Programs: o Leak Detection based on High Volumes of perceived leakage o % Based Performance Indicator Large Industry left % Loss Problem Initial Assessment: o High Pressure = High UARL = ILI of 2.1 Validation Efforts: o Level 1 Audit Current Program Focus: o M36 Methodology based tracking & metrics o Finished Meter Testing o Large Meter Testing Program o Leak Detection Optimization

11 System #3 - Kentucky Existing Programs: o Leak Detection based on High Volumes of perceived leakage o % Based Performance Indicator o Finished Meter Testing o Master Meter Testing Initial Assessment: o Very high ILI of 13 o Preliminary Bottom-up Analysis Validation Efforts: o Level 1 Audit Current Program Focus: o M36 Methodology based tracking & metrics o Billed Metered Level 2 Validation o Large Meter Testing Program o Leak Detection Optimization

12 System #4 - Indiana Existing Programs: o Leak Detection o Customer Meter Testing o Rolling 12 month auditing Initial Assessment: o % Metric used as Indicator Validation Efforts: o Level 1 Audit o Customer Meter Inaccuracy Analysis o Billing Data Analysis Current Program Focus: o Large Meter Testing Optimization o Redistricting/Pressure Reduction o Leak Detection Optimization o Unmetered Fire Line Analysis o Small Meter Testing Analysis

13 Jan-07 ay-07 ep-07 Jan-08 ay-08 ep-08 Jan-09 ay-09 ep-09 Jan-10 ay-10 ep-10 Jan-11 ay-11 ep-11 Jan-12 ay-12 ep-12 Jan-13 ay-13 ep-13 Jan-14 ay-14 ep-14 Jan-15 ay-15 ep-15 Jan-16 ay-16 ep-16 Jan-17 ay-17 ep-17 System #5 North Carolina Existing Programs: Current Program Focus: o Capital based line replacement o Large Meter Testing Initial Assessment: Optimization o High Pressure = High UARL o Pressure Optimization Validation Efforts: o District Metered Areas o o Level 1 Audits Billing Data Analysis o Leak Detection Optimization o Real Loss Component Analysis o FWM Testing o Lag-time adjustment (bi-monthly billing)

14 System #5 North Carolina

15 Non Revenue Indiana Kansas Alabama Kentucky N Carolina

16 Infrastructure Leakage Index (ILI) Kentucky Kansas Alabama Indiana N Carolina

17 Audit Data Validity Score N Carolina Indiana Kentucky Kansas Alabama

18 Real Loss: Gallons per Connection per Day Kentucky Alabama N Carolina Indiana

19 Program Maturity = Higher Validity, Lower Loss Data Validity Real Loss Kentucky Alabama N Carolina Indiana

20 What do Loss %s Tell Us? hint: nothing Infrastructure Leakage Index (ILI) Non-Revenue as % by Volume of Supplied North Carolina Alabama Indiana Kentucky 45% 40% 35% 30% 25% 20% 15% 10% 5% 0%

21 A Non-Revenue Tale of Five Cities Tory Wagoner, PE/PLS Cavanaugh & Associates, P.A. 12/5/2017

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