Charging System (CS) 5.3 Training Programs. Catalog of Course Descriptions

Transcription

1 Charging System (CS) 5.3 Training Programs Catalog of Course Descriptions

2 Catalog of Course Descriptions INTRODUCTION... 3 CHARGING CONTROL NODE (CCN) OPERATIONS FOR CS CHARGING CONTROL NODE (CCN) OVERVIEW FOR CS CHARGING DATA REPORTING SYSTEM (CRS) 6 REPORTS CHARGING DATA REPORTING SYSTEM (CRS) 6 SYSTEM ADMINISTRATION CHARGING SYSTEM (CS) 5.3 AIR RATING MANAGEMENT CHARGING SYSTEM (CS) 5.3 OVERVIEW CHARGING SYSTEM (CS) 5.3 SDP RATING MANAGEMENT CHARGING SYSTEM (CS) 5.3 SYSTEM ADMINISTRATION ECMS 3.2 BACK OFFICE TASKS ECMS 3.2 FRONT OFFICE TASKS ECMS 3.2 OPERATIONS AND MAINTENANCE MOBILE BROADBAND CHARGING (MBC) 2.3 OVERVIEW MOBILE BROADBAND CHARGING (MBC) 2.3 RATING MANAGEMENT VXML IVR 3.1 APPLICATION OPERATIONS AND MAINTENANCE Commercial in Confidence 2

3 Introduction Ericsson has developed a comprehensive Training Programs service to satisfy the competence needs of our customers, from exploring new business opportunities to expertise required for operating a network. The Training Programs service is delineated into packages that have been developed to offer clearly defined, yet flexible training to target system and technology areas. Each package is divided into flows, to target specific functional areas within your organization for optimal benefits. Service delivery is supported using various delivery methods including: Icon Delivery Method Instructor Led Training (ILT) LIV Virtual Classroom Training (VCT) elearning (WBL) Workshop (WS) Short Article (SA) Structured Knowledge Transfer (SKT) mlearning Job duty analysis (JDA) Competence GAP Analysis (CGA) Commercial in Confidence 3

4 Charging Control Node (CCN) Operations for CS 5.3 LZU R1A Description This course provides information about configuration procedures for the Charging Control Node (CCN) in the Charging System 5.3. Learning objectives On completion of this course the participants will be able to: 1 Operate the CCN Manager Application environment 1.1 Locate CCN in the CS 5.3 network 1.2 Introduce the Node Management Toolbox Applications 1.3 Describe the role of CCN Manager Application 1.4 Describe the LDAP protocol 1.5 List and explain supporting CPI documents 1.6 Navigate the CCN Manager GUI 1.7 Describe the data categories within CCN Manager 1.8 Outline the CCN configuration order of priority 2 Configuration of CCN Manager data 2.1 Explore CCN settings common to all services 2.2 Configure access, service and function settings 2.3 Be aware of all parameters within the fields 3 Configuration procedure of CCN 3.1 Configure access, service and function settings 3.2 Be aware of all parameters within the fields 3.3 Be aware of the correct procedure for configuration 4 Discuss CCN statistics 4.1 Describe where statistics are obtained in CCN 4.2 List the categories of statistical counters in CCN 4.3 Recognize how statistical measurements are handled 4.4 Describe how statistical files can be viewed 5 Manage and troubleshoot CCN Faults 5.1 Identify the Alarm Interfaces: local alarm display, OSS, SNMP 5.2 Examine the alarm database in TSP 5.3 Monitor the error logging process 5.4 Retrieve data to support troubleshooting

5 6 Discuss System administration 6.1 Be aware of the CCN hardware and software configuration on TSP 6.2 Navigate the Node Management GUI 6.3 Identify maintenance procedures 6.4 Identify Recovery Services Target audience The target audience for this course is: Service Planning Engineer, Service Design Engineer, Network Design Engineer, Network Deployment Engineer, Service Deployment Engineer, System Technician, Service Technician, System Engineer, Service Engineer, System Administrator, Application Developer, Business Developer. Prerequisites Successful completion of the following courses: GPRS System Survey, LZU Telecom Server Platform (TSP) 6 Operation & Maintenance, LZU Charging Control Node (CCN) Overview for CS 5.3, LZU Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Commercial in Confidence 5

6 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 2 Introduction to the CCN and Operation 1.0 Operate the CCN configuration application environment 5.0 Manipulate CCN Manager configuration data 2.0 Analyze CCN statistics and reports 2.0 Manage and troubleshoot CCN faults 1.0 Look at Node Maintenance Functions 1.0 Commercial in Confidence 6

7 Charging Control Node (CCN) Overview for CS 5.3 LZU R1A Description This course informs students about the role of the Charging Control Node (CCN) in the Charging System 5.3 network. The course explains the CCN network context, explores selected traffic cases and introduces the CCN configuration application. Learning objectives On completion of this course the participants will be able to: 1 List the main functions of CCN in a CS 5.3 network 1.1 Explain in overview why CCN was introduced into the Charging Network 1.2 List and describe the functions of CCN in CS Identify the hardware structure of CCN 1.4 Identify the software structure of CCN 1.5 Locate CCN in the Node Management Toolbox 1.6 Learn Deprecated Services and Functions to be added 2 Identify and describe the CCN machine-machine interfaces and the main features of the signaling interfaces (CS1+, CAPv1-3, Diameter SCAPv1, DAAC/SCAPv2,DAAC/Gy, Gx, CIP/IP, ERTC), and describe how charging occurs using CCN by explaining selected traffic cases 2.1 Describe the basic operations and parameters that comprise the CIP protocol between CCN and SDP 2.2 Introduce the basic operations and parameters that comprise the CAP protocol 2.3 Give examples of where CAP parameters are mapped to CIP 2.4 Introduce the basic operations and parameters that comprise the Diameter SCAP protocol 2.5 Describe MAP,ERTC and Gx support 2.6 Understand the functionality and folder level parameter of Gy, Gx proxy and Sy Proxy protocols 3 Introduce the CCN Manager GUI, identify the main menus and options and describe the configuration principles 3.1 Indicate the categories of configuration data in CCN 3.2 Review selected categories 4 Identify and discuss some new and existing features 4.1 To describe the new features of CCN To describe some existing features in more detail

8 4.3 To evaluate when this features are configured 4.4 To Study standardized Product Customizations 5 List some of the statistics available within the CCN 5.1 Explain the statistical counters available in CCN 5.2 Give examples of the types of statistical counters available Target audience The target audience for this course is: Service Planning Engineer, Service Design Engineer, Network Design Engineer, Network Deployment Engineer, Service Deployment Engineer, System Technician, Service Technician, System Engineer, Service Engineer, Field Technician, System Administrator, Business Developer, Customer Care Administrator, Fundamentals Prerequisites Successful completion of the following courses: Telecom Server Platform (TSP) 6 Overview, LZU Charging System (CS) 5.3 Overview, LZU Duration and class size The length of the course is 1 days and 0 hours and the maximum number of participants is 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment. Commercial in Confidence 8

9 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 Describe the CCN Architecture and Interfaces 1.5 Identify and describe the main features of the signaling interfaces (CS1+, CAPv1-3, Diameter SCAPv1, DAAC/SCAPv2, DAAC/Gy, Gx, CIP/IP, ERTC) and Describe 2 how charging occurs using CCN by explaining selected traffic cases Introduce the CCN Manager Application, identify the main 1.0 menus options and describe the configuration principles Identify and discuss some new and existing features 1.0 List some of the statistics and reports available within CCN 0.5 Commercial in Confidence 9

10 Charging Data Reporting System (CRS) 6 Reports LZU R1A Description This course will target the practical needs of Data and Business Analysts in their daily use of the Charging data Reporting System (CRS). It will help them to understand the Ericsson developed reporting tool and also the various reports available from CRS. Learning objectives On completion of this course the participants will be able to: 1 Explain Ericsson s Charging System and CRS 1.1 Understand where CRS stands in the Charging System 1.2 Understand CRS Cluster 1.3 List the major benefits of CRS 1.4 Understand the Financial and Audit Reporting feature of CRS 2 Explain Reporting Tool 2.1 Getting started with CRS Reports 2.2 Managing Tabs 2.3 Working with Reports and Dashboards 2.4 Explain Report Builder 3 Explain Data Marts 3.1 Explain how data is processed and transformed for business analysis 3.2 Understand the flow from CDRs to Marts 3.3 Understand the different Marts and its business purpose 4 Explain different Dimensions and Measures 4.1 List Dimensions and their Definitions 4.2 List Measures and their Definitions 5 List the available Reports in CRS 5.1 Explain Service Usage Reports 5.2 Explain Service Charge Reports 5.3 Explain Account Reports 5.4 Explain Stock Reports 5.5 Explain Liability Reports 6 Identify troubleshooting scenarios in CRS Reports

11 Target audience The target audience for this course is: System Administrator, Business Developer, Application Developer Prerequisites - The participants should be familiar with Charging System (CS) Participants need an overview understanding of the role of the nodes in the CS 5.3 network and also the different call types supported in their CS. - Knowledge of the business configurations made in the CRS system. Duration and class size The length of the course is 1 day and the maximum number of participants is 8. Learning situation This is a task-oriented learning course based on tasks in the work process given in technical environment using equipment and tools, which are accessed remotely. Commercial in Confidence 11

12 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time Explain Ericsson s Charging System and CRS 0.5 Introduction and Reporting Tool Overview Explain Data Marts 0.25 Dimensions and Measures 1.0 List of Reports in CRS 1.5 Troubleshooting 0.25 Practical Exercises 1.0 Commercial in Confidence 12

13 Charging Data Reporting System (CRS) 6 System Administration LZU R1A Description This course will target the practical needs of system administrator in their use of the Charging Data Reporting System (CRS). It will help them to understand GUI-based terminology for CRS, understand the purpose and usage of the various reports available to them from CRS. Learning objectives On completion of this course the participants will be able to: 1 Explain Ericsson s Charging System and CRS 1.1 Understand where CRS stands in the Charging System 1.2 List the major benefits of CRS 1.3 Understand the basics of different modules of CRS and their uses 2 Explain CRS System Requirements 2.1 Understand CRS Cluster setup 2.2 Hardware specifications 2.3 List 3PP hardware/software used in CRS 3 Explain CDR workflow 3.1 Describe the CDR processing flow 3.2 Explain the role of different modules involved in CDR processing 3.3 Explore Multi Mediation GUI 3.4 Know the Data model in CRS 4 Explain the concept of Number normalization and categorization 4.1 Configure number normalization 4.2 Configure number categorization 4.3 Troubleshoot normalization and categorization issues 5 Understand UAHAPI 5.1 Explain UAH API 5.2 Understand load balancing in UAH API 5.3 Explain MA and TD transaction types 5.4 Understand the Data Model 6 Explain Data Marts 6.1 Explain how data is processed and transformed for business analysis

14 6.2 Understand the flow from CDRs to Marts. 6.3 Understand the different Marts and its business purpose 7 Explain O&M and CLI 7.1 Describe the O&M framework in CRS 7.2 Monitor, supervise and control CRS system 7.3 Configure business and system parameters 7.4 Run maintenance and routine jobs in CRS 8 Explain the Administration in CRS Management GUI 8.1 Describe how to access CRS Management GUI 8.2 Describe Supervision and Configuration options in the CRS Management GUI 8.3 Perform routine system administration tasks using the CRS Management GUI 9 Explain the Backup and Restoration activities in CRS 9.1 Understand File system backup and restoration in CRS 9.2 Understand Database backup and restoration in CRS 9.3 Understand CDR archiving and restoration in CRS Target audience The target audience for this course is: System Technician, System Administrator, Service Design Engineer, Service Deployment Engineer Prerequisites - Familiarity with Red Hat Enterprise Linux OS administration - Knowledge in Hadoop/HBase administration - Familiarity with Postgres/oracle administration - Familiarity with Ericsson Multi Mediation - Experience in Operation and Maintenance work - Knowledge of Charging System - Knowledge of Classic CRS Duration and class size The length of the course is 3 days and the maximum number of participants is 8. Learning situation The methods used in training will involve a instructor led overview of the system administration aspects of the CRS system. The training material will be the CRS system administrator and troubleshooting documentation as well as the user guide. The practical exercises will involve task-based learning. Students will be given realistic scenarios to solve and document. Students will use system documentation to support these scenarios. This training will ideally take place on the customer site, with a remote connection to CRS. Commercial in Confidence 14

15 Additional requirements will be a classroom with a multi-media projector, large whiteboard and whiteboard markers, 1 PC (configured as an admin PC) per student and for the instructor, with remote logins to the CRS cluster. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Chapters Estimated Time (hours) Introduction to CS and CRS 2.0 Explain the CRS system requirements 1.5 Practical exercise: CRS system requirements 0.5 Explain the CDR workflow 1.5 Practical exercise: CDR workflow 0.5 Explain Number normalization and categorization in CRS 1.5 Practical exercise: Number normalization and categorization in 0.5 CRS Explain the functionalities of UAH API 2.0 Explain Data Marts and its functionalities 1.5 Practical exercise: Data Marts 0.5 Explain O&M and CLI 1.5 Practical exercise: O&M and CLI 0.5 Administration in CRS Management GUI 2.0 Explain Backup and Restoration activities in CRS 1.5 Practical exercise: Backup and Restoration activities in CRS 0.5 Commercial in Confidence 15

16 Charging System (CS) 5.3 AIR Rating Management LZU R1A Description This course allows the participants to get a clear understanding of the ways to working with the Rating Management Application (RMA) in the AIR node. With the new features and functionalities of Charging System (CS) 5.3 refill has become a very complex process. The course is very beneficial to those who need to gain experience on AIR RMA for smartly configuring and simulating various Rating Trees for Refill options and providing online or offline promotions to end users. This course explores voucher based and voucher less refill configurations and the working of basic refill tree, value refill tree, premium refill tree, optional refill tree, promotion tree, account division tree, offline promotion and location aware refill tree. This course has a fine blend of theory and practical sessions to enrich participants with skills of working with AIR RMA. Learning objectives On completion of this course the participants will be able to: 1 Describe the features available in Charging System (CS) 5.3 Rating Management Application and describe how the Ericsson Rating Engine is used for refill, adjustments and promotion purposes in AIR 1.1 Understand the overview of AIR RMA 1.2 Explain the working with Selection Trees 1.3 Discuss various AIR Refill Services 1.4 Understand Refill Flow 1.5 Use common parameters in RMA 1.6 Know how to simulate Selection Trees 2 Configure Basic Account Refill Tree 2.1 Understand the concepts of Refill Segmentation, Refill Selection ID and Segmentation ID 2.2 Create a basic voucher-based and voucher-less refill tree configuration and simulate the same. 2.3 Discuss the purpose of Account Refill Tree 2.4 Make use of the conditions and modifiers in the Account Refill Tree 2.5 Learn how to provide bonus to a subscriber performing refill on a specific day, example Anniversary or Birthday 2.6 Configure an Account Refill Tree and provide special bonus on the Birthday of a subscriber

17 3 Configure Value Refill Tree and Premium Refill Tree 3.1 Understand the purpose of Value Refill Tree 3.2 Use of the conditions and modifiers in the Value Refill Tree 3.3 Learn how to set a temporary service class to a subscriber upon Value Refill 3.4 Configure a Value Refill Tree with given example 3.5 Describe the purpose of Premium Refill Tree 3.6 Use of the conditions and modifiers in the Premium Refill Tree 3.7 Learn how to configure a jump with set IDs 3.8 Configure a Premium Refill Tree with given example 4 Configure Promotion Tree and Option Promotion Tree 4.1 Understand the purpose of Promotion Tree 4.2 Know how to check if promotion is to be given to a subscriber, indicate the dates, refill amount calculation, lifecycle bonus and validation of the same 4.3 Understand the logic of conditions and modifiers that can be used in Promotion Tree 4.4 Configure a Promotion tree with given example 4.5 Understand the purpose of Option Promotion Tree 4.6 Make use of the modifiers and conditions in this tree 4.7 Configure an Option Tree with given example 5 Configure Account Division Tree 5.1 Describe the purpose of Account Division Tree 5.2 Discuss how to configure Dedicated Accounts with modifiers 5.3 Understand how to implement Timer Charging in dedicated account configuration 5.4 Understand how DAs are used based on different Offer IDs 5.5 Configure modifiers to add values to other fields. 6 Configure Option Refill Tree Configuration 6.1 Understand the purpose of Option Refill Tree 6.2 Discuss the use of modifiers to set available options 6.3 Configure an Option Refill Tree 7 Configure Location Aware Refill Tree Configuration 7.1 Explain the purpose of Location Aware Refill Tree 7.2 Make use of the modifiers and conditions in this tree 7.3 Configure an Location Aware Refill Tree Configuration with given example Target audience The target audience for this course is: Service Deployment Engineer, Service Engineer, System administrator, Business Developer Prerequisites Successful completion of the following courses: Charging System (CS) 5.3 Overview, LZU Commercial in Confidence 17

18 Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in a technical environment using an AIR with RMA, which can also be accessed remotely. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) RMA with CS 5.3 Features and Tools Basic Refill 1.0 Value Refill and Premium Refill 2.0 Promotions and Offline Promotions 2.0 Account Division Option Refill 2.0 Location Aware Refill 2.0 Commercial in Confidence 18

19 Charging System (CS) 5.3 Overview LZU R1A Description Operator staff who will use the Charging System must be aware of the posssibilities and features of the system. This course provides the participants with a general technical knowledge of the Ericsson Charging System (CS) 5.3. The course focuses on describing the features of Charging System (CS) 5.3, its architecture and how traffic cases are handled. It also focuses on the structure and function of this network with particular emphasis on all nodes involved and new capabilities. The node platforms and interfaces are examined along with the service features, both basic and optional. The course prepares students for further study on specific nodes and applications so that the Charging System can be utilised to its full potential. Learning objectives On completion of this course the participants will be able to: 1 Explain the nodes that comprise the Charging System (CS) 5.3 network with particular emphasis on the CCN, SDP, AIR, ECMS, CS-NMT, AF, VS and OCC functionality 1.1 Highlight the main benefits of Charging System (CS) 5.3 release 1.2 Describe the basic architecture and describe the functions of all the nodes in Charging System (CS) Explain the important interactions between the nodes of Charging System (CS) Understand the associated products, functions and solutions with Charging System (CS) Describe important traffic case examples 2 Explain Subscription, Account and Service Levels in CS Understand subscription types and account types 2.2 Explain the concept of Service Class in Charging System (CS) 5.3 and highlight its flexibility 2.3 Describe the concept of Account Lifecycle and Service Levels 2.4 Highlight account refills and adjustments 2.5 Describe Charging Management using Selection Trees 2.6 Explain modes of Subscriber Communication

20 3 Highlight and explore the existing and new functionalities and improved features introduced in Charging System (CS) List the basic and optional features of Charging System (CS) Describe the features that are newly introduced and/or that are carried forward to Charging System (CS) 5.3 from previous CS 5 releases 3.3 Highlight relevant use cases of new features in Charging System (CS) Define the purpose of the various interfaces and protocols used in CS 5.3 architecture 4.1 List and describe the Charging System Integration Points such as charging interfaces, user communication interfaces, provisioning interfaces and historical data access interfaces Target audience The target audience for this course is: Service Planning Engineer, Service Design Engineer, Network Design Engineer, Network Deployment Engineer, Service Deployment Engineer, System Technician, Service Technician, System Engineer, Service Engineer, System Administrator, Application Developer, Business Developer Prerequisites Successful completion of the following courses: There are no prerequisites for this course. Duration and class size The length of the course is 1 day and the maximum number of participants is 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment. Commercial in Confidence 20

21 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 Charging System 5.3 Network Architecture, Node Functions 2.0 and Traffic Cases Charging System Account, Subscriber and Service Levels 1.5 Understanding Service Class and Charging Management Charging System 5.3 Features 2.0 Interfaces and Protocols 0.5 Commercial in Confidence 21

22 Charging System (CS) 5.3 SDP Rating Management LZU R1A Description Operators must charge their subscribers with clearity and transparency while ensuring there is no revenue leakage. Charging System has been imbibed with new features and functionalities making the charging process more flexible and customer centric. However this process is highly technical and complex. This course focuses on Charging System (CS) 5.3 SDP Rating Management process and explores the use of dedicated accounts and usage accumulators, community charging, subscriber segmentation, personalized offer management, offer driven rating, advanced shared accounts, end-user notifications, dynamic service configurations, periodic account management and Yield Optimization. This practical course teaches participants to configure, simulate and activate selection structures for realtime rating of all calls and sessions in the network. Learning objectives On completion of this course the participants will be able to: 1 Describe the features available in Charging System Rating Management Application and describe how the Ericsson Rating Engine is used for rating purposes 1.1 Explain how to use the SDP Management Application and how to configure a Service Class 1.2 Explain how to use the Rule Management Application to create powerful and reliable rating schemes 1.3 Explain features in Charging System (CS) Explain and configure the Dedicated Accounts, Selection and Bonus structures. 2.1 Describe the purpose of Dedicated Account, Selection and Bonus structures 2.2 Configure a structure to select one or multiple Dedicated Accounts 2.3 Describe the meaning of Composite Dedicated Accounts and Multi Unit Type 2.4 Explain the concept of Negative Tariff on Dedicated Accounts 2.5 Configure a structure to select Usage Accumulators 2.6 Configure a structure to apply a Bonus on main account and/or on Dedicated Accounts 2.7 Illustrate how to activate Dedicated Accounts and Usage Accumulator at a Service Class level

23 3 Explain and configure selection trees based on Community Charging feature 3.1 Describe the operation of the Community Charging Feature 3.2 List the main steps involved in setting up Community Charging 3.3 Recognize the impact of Community Charging in the Network 3.4 Explain the need for Number Normalization in Community Charging 3.5 Recognize the impact of Community Charging on the other tree structures 3.6 Explain how to configure a Number Normalization tree and a Community Charging tree and how to use Community Charging in other tree structures 4 Explain and configure selection trees using Offer Management and Shared Accounts and make use of the Subscriber Segmentation feature 4.1 Recognize how subscriber segmentation provides further personalization of subscribers account from standard service class definition 4.2 List the main steps involved in provisioning Subscriber Segmentation and describe the operation of the Service Offerings parameter and Account Group ID parameter 4.3 Create a tree structure using Service Offerings parameter 4.4 Recognize the use of Offer Management and explain the various types of Offers and how they are configured in SMA and RMA 4.5 Explain Shared Account feature and thereby create Tree structures using Usage Counters and Usage Thresholds 5 Explain the Offer Driven Rating feature and create rating trees using this feature 5.1 Understand the concept behind Offer Driven Rating feature 5.2 List the selection trees in implementing this feature 5.3 Explain and configure product associated DA 5.4 Create and execute Offer Driven Rating using SMA and RMA making use of DA selection tree, rating tree and UC/UT. 5.5 Understand Product Fee concept in Offer Driven Rating 6 Enable USSD/SMS Notifications to the subscriber 6.1 Identify the USSD/SMS Notification capabilities 6.2 State when USSD/SMS Notifications can be sent 6.3 Recognize main conditions 6.4 Explain how to configure a USSD Text Message tree structure 6.5 Explain how to specify if messages have to be sent as USSD or SMS 7 Explain and configure an Account Management structure 7.1 Understand the purpose of the Account Management Structure 7.2 Describe how to implement DA/UA Auto-Provisioning at Subscriber Installation and administration of DA/UA and offers at Service Class change 7.3 Configure a structure to charge for balance inquiries 7.4 Configure a structure to charge for subscriber initiated service class changes 7.5 Configure a structure to charge for subscriber initiated Family and Friends administration 7.6 Configure how to set data limit for Mobile Broadband Charging 8 Recognize how Periodic Account Management (PAM) strengthens the advantage to manage all accounts in Charging System in the convergence scenario Commercial in Confidence 23

24 8.1 Recognize how Periodic Account Management (PAM) strengthens the advantage to manage all accounts in Charging System in the convergence scenario 8.2 Recognize several use cases of PAM feature 8.3 Describe how PAM is configured in both SMA and RMA 8.4 Create tree structures to implement Carry over using Composite DA, Time Limited and Amount Limited Carry over and Offer with PAM 9 Explain and configure Statistic structures and Dynamic Service Configuration 9.1 Explain the advantage of having a Statistic Structure 9.2 Configuration of Statistic structure 9.3 Understand the dynamic service configuration capability 9.4 Dynamic service configuration using the Service Detail Determination tree structure. 10 Explain the Business Configuration Consolidation and Distribution feature and how to use it 10.1 Description of Business Configuration Consolidation(BCC) and Business Configuration Distribution (BCD) 10.2 Examples of how Business Configuration Consolidation is used 10.3 Highlight and implement configuration examples 11 Identify the benefits of Yield Optimization by configuring Rating Trees (Optional Chapter) 11.1 Describe Yield Optimization and understand the interaction with other functions, concepts and discount data 11.2 Configuration of Yield Optimization in SMA 11.3 Configuration of Yield Optimization in RMA 11.4 Gain knowledge on common use cases Target audience The target audience for this course is: Service Deployment Engineer, Business Developer Prerequisites Successful completion of the following courses: Charging System (CS) 5.3 Overview, LZU R1A Duration and class size The length of the course is 6 days and 0 hours and the maximum number of participants is 8. Commercial in Confidence 24

25 Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in a technical environment using an SDP with SMA and RMA, which can also be accessed remotely. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in Course Estimated Time (hours) Chapter 1 SMA and RMA Interfaces Exercise on Introduction to RMA 1.0 Chapter 2 Dedicated Accounts, Accumulators and Bonus 1.0 Exercise on DA, UA 2.0 Exercise on Bonus 1.5 Chapter 3 Community Charging Exercise on Community Charging and Number Normalization Chapter 4 Subscriber Segmentation, Offer Management and Shared Accounts Exercise on Subscriber Segmentation Exercise on Offer Management 3.0 Exercise on Shared Account 1.0 Chapter 5 Offer Driven Rating 1.0 Exercise on Offer Driven Rating 1.0 Chapter 6 Subscriber Notification on USSD/SMS Exercise on USSD Tree 1.0 Chapter 7 Account Management 1.0 Exercise on Account Management 1.0 Chapter 8 Periodic Account Management 1.0 Commercial in Confidence 25

26 5 Exercise on PAM 1.0 Exercise on Timer Charging 2.0 Chapter 9 Statistic and Dynamic Service Configuration 1.5 Chapter 10 Business Configuration Consolidation (Optional) Exercises 3.0 Chapter 11 Yield Optimization (Optional) 2.0 Exercise on Yield Optimization 1.0 Commercial in Confidence 26

27 Charging System (CS) 5.3 System Administration LZU R1A Description Operators must ensure that their Charging System is running as efficiently as possible and that there is no network downtime. The course teaches the participants how to operate & maintain the Charging System. It is an instructor-lead-training (ILT) course for SDP server, VS Server and AIR server. Participants will be guided on how to complete daily routine tasks on the servers to ensure the smooth running of the Charging System. They will also learn how to perform system monitoring, backup and recovery tasks and also get basic troubleshooting guidelines on the servers to deliver the best service possible to customers. This will ensure a smooth operation of the Charging System (CS) 5.3 for the operator and hence the end customer. Learning objectives On completion of this course the participants will be able to: 1 Describe the architecture of the Charging System (CS) 5.3 network 1.1 Understand the purpose of CS 5.3 and understand it's architecture 1.2 Highlight the features of CS Explain important Call flows 2 Identify hardware supported by the Charging System (CS) Gain knowledge on Hardware of SDP, AIR/AF and VS Nodes 2.2 Understand RAID concept 2.3 Describe ZFS Concept 2.4 Understand Storage concept 2.5 Explain disk partitioning 3 Understand the FDS architecture and its importance in the Charging System 3.1 Understand the meaning of FDS and its terminologies 3.2 Define Component types and understand FDS Communication 3.3 Gain knowledge on Plug ins and Plug-in states 3.4 Gain knowledge on FDS process interaction 3.5 Explain various FDS tools 4 Describe the CS interfaces and configure Signaling Manager (SM) 4.1 Signaling Manager in Charging System 5.3 and its ways of working

28 4.2 Understand the SS7 signaling used in CS 5.3 and configure in Signaling Manager 4.3 Identify the use of SIGTRAN used in CS 5.3 and configure in Signaling Manager 4.4 the role of DIAMETER, DCCA and MSCC in CS 5.3 and learn to perform configurations in SS7 Manager 4.5 SCAPv2 signaling in Charging System 4.6 Explain Gy signaling in Charging System (CS) Explain the impact of the Gx features 4.8 Explain the use of ESy and 3GPP Sy for data charging in CS Perform Service Configuration in CS Examples of Traffic Cases 5 Describe the purpose of Diameter Manager and use it 5.1 Explain the purpose of Diameter Manager with respect to CIP and DCIP protocols 5.2 Understand Stack configuration 5.3 Configure Route in Diameter Manager 5.4 Configure Stack in Diameter Manager 6 Understand SDP Architecture and perform System Admin, Monitoring and Maintenance Tasks on SDP 6.1 Explain SDP Overview 6.2 Check the SDP external interfaces 6.3 List the software features in SDP 6.4 Check SDP directory structure 6.5 Explain SDP FDS Components and their functions 6.6 Understand Geographical redundancy in SDP 6.7 Perform various tasks on System Admin menu 6.8 Perform Admin jobs on SDP 6.9 Perform System Monitoring on SDP by viewing Event Logs, System Functions, Alarms and Trace Events in SDP 6.10 Perform Backup and Recovery Jobs in SDP by knowing how to do SDP Backup and Recovery 6.11 Perform Using SDP Snapshot Tool 6.12 Perform daily, weekly and monthly maintenance tasks on SDP 7 Understand VS Architecture and perform System Admin, Monitoring and Maintenance Tasks on VS 7.1 Explain VS Overview 7.2 Understand Redundancy, failover and load sharing 7.3 Explain how Oracle db is used in VS 7.4 Describe Geographical redundancy 7.5 Explain Voucher server routing 7.6 Know VS software 7.7 Know VS directory structure 7.8 Perform admin jobs on VS 7.9 Perform System Monitoring jobs on VS by viewing Event Logs, System Functions, Alarms and Trace Events in VS 7.10 Perform VS Backup and Recovery Commercial in Confidence 28

29 7.11 Perform daily, weekly and monthly maintenance tasks on VS 8 Understand AIR Architecture and perform System Admin, Monitoring and Maintenance Tasks on AIR 8.1 Explain AIR Overview 8.2 Understand Traffic and Administration functions 8.3 Set examples of IVR Refill, USSD Refill and Batch Refill 8.4 Explain AIR software and understand FDS architecture and components 8.5 Know AIR directory structure 8.6 Understand the use of AVIM 8.7 Understand use of batch files in air 8.8 Perform admin jobs on AIR 8.9 Perform System Monitoring jobs on AIR by viewing Event Logs, System Functions, Alarms and Trace Events in AIR 8.10 Perform AIR Backup and Recovery 8.11 Perform daily, weekly and monthly maintenance tasks on AIR 9 Understand how the Account Finder manages its information 9.1 Understand AF Overview 9.2 Gain knowledge on Traffic and Administrative Functions 9.3 Explain how AF manages Extended address and Online ID Change 9.4 Explain Standard and High capacity AF 9.5 Explain all the AF Interfaces 9.6 Understand AF Redundancy 9.7 Know Directory structure 9.8 Understand AF zone file 9.9 Understand MSISDN prefix lookup Target audience The target audience for this course is: System Technician, Service Technician, System Engineer, Service Engineer, System Administrator Prerequisites Successful completion of the following courses: Charging System 5.3 Overview, LZU UNIX Fundamentals, LZUBB Duration and class size The length of the course is 5 days and the maximum number of participants is 8. Commercial in Confidence 29

30 Learning situation This learning product combines instructor-led training with task-oriented based exercises on the SDP Server, AIR Server, Voucher Server and Account Finder. Access to SDP, VS and AIR/AF is required for delivery of this course either in a test environment or at an operator site. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Chapter 1 Introduction Chapter 2 System Hardware 2.0 Chapter 3 FDS CS Interfaces and working with Signalling Manager 4.0 Working with Diameter Manager 2.0 Understand SDP and Perform System Admin, Monitoring and 6.0 Maintenance Tasks Understand VS and Perform System Admin Monitoring and 6.0 Maintenance Tasks Understand AIR and Perform System Admin Monitoring and Maintenance Tasks 6.0 Understand AF and perform tasks on AF Commercial in Confidence 30

31 ECMS 3.2 Back Office Tasks LZU R1A Description Ericsson Customer Management System (ECMS) is an end-to-end customer care system for Ericsson Charging System (CS). This course gives customer care support personnel an introduction to the architecture of ECMS and its integration to other CS components. It introduces customer care reference entities and their maintenance through the Configuration Management Client, which are subsequently utilized in the Customer Care client by front-end personnel. This course will describe the architecture and components of ECMS. It will also explain on how to maintain Customer Care reference data using the Configuration Management Client and how to execute standard back-office workflows related customer care. Learning objectives On completion of this course the participants will be able to: 1 Introducing the ECMS and Customer Management Client 1.1 Introduces the architecture of ECMS and its various components 1.2 Introduces the SOI server and its components 1.3 Informs about adapters to Charging System 1.4 Highlights functions of Customer Management client 1.5 Introduces different types of data handled by ECMS 2 Describe about the General Configuration Data Maintenance 2.1 Introduces general reference data maintained in the Customer Management Client and practices maintenance thereof. 3 Explaining on Business Configuration Data Maintenance 3.1 Introduces the Charging System Entities that have to be set up in ECMS 3.2 Informs about services and their parameters 3.3 Illustrates the structure of rate plans and practices their creation 3.4 Explains and practices the creation of customer, contract, and memo templates 4 Describe about the Dealers and Resources 4.1 Illustrates the sales hierarchy structure 4.2 Explains and practices handling for internal and external resources inside ECMS 5 Explaining on Jobs 5.1 Introduces jobs and their handling inside ECMS

32 5.2 Illustrates the workflow of various batch jobs 6 Describe about the ECMS Applications Maintenance 6.1 Provides an overview of Supervisor and Monitoring Center and their purpose in managing the ECMS infrastructure. Target audience The target audience for this course is: Service Deployment Engineer, System Engineer Prerequisites Successful completion of the following courses: ECMS Front Office Tasks, LZU R1A Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools, which are accessed remotely or via simulator. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) ECMS & CMAX Introduction General Configuration 2.0 Business Configuration 3.0 Resource Handing Jobs 3.0 ECMS Applications Maintenance 2.0 Commercial in Confidence 32

33 ECMS 3.2 Front Office Tasks LZU R1A Description Ericsson Customer Management System (ECMS) is an end-to-end customer care system for Ericsson Charging System (CS). ECMS enables simplification and ease-of-use for CSRs through a user interface that provides a business view and workflows, rather than a highlytechnical view of the system. Front-office tasks and maintenance is primarily completed through the Customer Care client. This course gives customer care personnel an introduction to the main customer care entities, functions, and processes completed in the Customer Care client. In practical exercises, participants learn how to work with customers, contracts, subcontracts, dedicated accounts, accumulators, and other entities associated with customers and contracts. Learning objectives On completion of this course the participants will be able to: 1 Describe the architecture and main features of the Customer Care Client 1.1 Introduces the architecture of ECMS and its components 1.2 Highlights the relationship of the Customer Care Client and other ECMS components and Charging System Nodes 1.3 Informs about the functions of the Customer Care Client and explains the concepts and entities related to customers and contracts 2 Creation and handling of new customers and contracts in CMAX 2.1 Practice customer and contract creation using the Web application, CX 2.2 Explains contract and lifecycle statuses 2.3 Practice customer and contract maintenance, including future-dated requests, memos and resource replacement 3 Maintain customer accounts 3.1 Introduces use of main account, dedicated accounts and accumulators as well as the Periodic Account 3.2 Practice maintenance of main account, dedicated accounts, and accumulators 4 Describe number portability 4.1 Provides an overview of number portability with ECMS 4.2 Explain on porting related workflows 5 Maintain discounting features of the Customer Care Client

34 5.1 Introduces offers, promotion plans, communicates, as well as family and friends concepts. 6 Describe vouchers and refills 6.1 Introduces different types of vouchers 6.2 Explain on voucher statuses Target audience The target audience for this course is: Customer Care Administrator, Service Engineer Prerequisites Successful completion of the following courses: The participants should be familiar with customer care business procedures. Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools, which are accessed remotely or via simulator. Commercial in Confidence 34

35 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) ECMS Introduction Customer and Contract 3.0 Accounts in ECMS 1.5 Accounts in ECMS - continue Number Portability 2.0 Discounts and Promotions 2.0 Vouchers and Refills 1.0 Commercial in Confidence 35

36 ECMS 3.2 Operations and Maintenance LZU R1A Description Ericsson Customer Management System (ECMS) is an end-to-end customer care system for Ericsson Charging System (CS). ECMS enables simplification and ease-of-use for CSRs and customer care administrative personnel through Web-based user interfaces that provide a business view and workflows, rather than a highly-technical view of the system. Additionally, ECMS facilitates easy system operations and maintenance by providing GUI based monitoring tool. This course informs the IT-operations team how to run and maintain the infrastructure of ECMS. It discusses important maintenance features, such as alarm handling and server logs, housekeeping as well as backup and recovery, thus enabling a smooth operation of the customer care infrastructure. Learning objectives On completion of this course the participants will be able to: 1 Introduction to CS and architecture of ECMS 1.1 Explanation of the ECMS and its components 1.2 Gave an overview of the standalone and high-availability deployments 2 Description on Standard System Setup 2.1 Information about the delivered baseline setup and changeable global settings 3 Introduction to ECMS Database 3.1 Describe role, schemas and high level overview of ECMS database 4 Describe on Main Reference Data Tables 4.1 Explains important baseline setup of tables 5 Explain on the Important Working Data Tables 5.1 Highlights tables as well as reporting-relevant tables 6 Describe on ECMS Infrastructure Supervision and Maintenance 6.1 Practice server monitoring using the Web application, MX 6.2 List important information needed during the ECMS support process 7 Explain the On-demand Maintenance Tasks 7.1 Practices regularly performed tasks, such as checking system health and housekeeping 8 Describe the System Safety and Security

37 8.1 Explains the backup and recovery concept employed by ECMS 8.2 Provides an overview of the security features used Target audience The target audience for this course is: System Engineer, Service Engineer, System Administrator, Customer Care Administrator Prerequisites Successful completion of the following courses: ECMS 3.2 Front Office Tasks, LZU R1A ECMS 3.2 Back Office Tasks, LZU R1A Duration and class size The length of the course is 3 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools, which are accessed remotely or via simulator. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 Introduction & Architecture of ECMS 3.0 Standard System Setup 3.0 Database Introduction Main Reference Data Tables 2.0 Important Working Data Tables 2.5 Infrastructure Supervision and Maintenance On-demand Maintenance Tasks 2.0 System Safety and Security 1.0 Commercial in Confidence 37

38 Mobile Broadband Charging (MBC) 2.3 Overview LZU R1A Description The MBC 2.3 Overview course provides an excellent technical introduction to the Mobile Broadband Charging solution (MBC) from Ericsson. As this solution is built on top of some of the existing nodes of Charging System (CS), this course supports customers with the added knowledge required to understand MBC 2.3. Participants of the course will gain knowledge on different interfaces like Gx, Gy, ESy and 3GPP Sy required for Policy Control of data traffic. It also provides adequate knowledge on features like Timer Charging, Service Control, Policy Management, VoLTE Charging Support, Product Fee Support and use of Self Care with this release. It will also cover the enhanced features such as Event Charging Support, Instant Activation Gy, Easy Manageability and Notification. After attending this course the participants will get an overall understanding of all the latest features of MBC 2.3 and they will be prepared to participate in discussions or attend other technical trainings on MBC 2.3. Learning objectives On completion of this course the participants will be able to: 1 Describe the purpose of Mobile Broadband Charging (MBC) 2.3 and its impact on Charging System (CS) 1.1 Discuss the purpose of MBC and its relationship with CS and GPRS Core NW 1.2 Illustrate MBC in CS architecture 1.3 Highlight the interfaces in MBC Highlight and explain the features available in MBC Highlight and explore the functionality of MBC with emphasis to key highlights of MBC Examine each of the features in detail with particular attention to: Offer Management, Timer Charging, Shared Account, Service Control Limit, Policy Management Gx, Policy Management Esy, Policy Management 3GPP Sy, VoLTE Charging support, Product Fee Support, Integrated Policy and Charging, OCC Failover, WIFI support and Self Care support 2.3 Explain enhancements on features such as Event Charging Support, Instant Activation Gy and Notification Commercial in Confidence 38

39 3 Outline traffic and use cases of MBC Understand the main traffic cases of MBC Describe some common use cases Target audience The target audience for this course is: Service Planning Engineer, Service Design Engineer, Network Design Engineer, Service Deployment Engineer, System Technician, Service Technician, System Engineer, Service Engineer, System Administrator, Application Developer, Business Developer Prerequisites Successful completion of the following courses: No prerequisites required for this course. It will be an advantage if participants have previous knowledge of the real time prepaid solution Duration and class size The length of the course is 1 days and 0 hours and the maximum number of participants is 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment. Commercial in Confidence 39