New IBM FlashSystem portfolio of high-performance flash storage systems for Intelligent Clusters

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1 IBM United States Hardware Announcement , dated April 30, 2013 New IBM FlashSystem portfolio of high-performance flash storage systems for Intelligent Clusters Table of contents 1 Overview 16 Publications 2 Key prerequisites 17 Technical information 2 Planned availability date 21 Terms and conditions 2 Description 26 Prices 3 Product number 43 Order now At a glance Note: The following are available only on the IBM Intelligent Cluster TM System. IBM FlashSystem TM delivers fast, efficient storage in a compact 1U rack mount design: Quadruple data rate (QDR) InfiniBand host ports. Scaling function allows up to 10 TB of raw single-level cell (SLC) based flash capacity, or 20 TB of enterprise multilevel cell (emlc) based flash raw usable capacity. Dual power supply with battery backup for highly available operation. Service Center software for centralized and simplified service and support. Three-year warranty with customer replaceable units (CRU) and on-site service, along with optional warranty service upgrades. For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001). Overview Note: The following are available only on the IBM Intelligent Cluster System. IBM introduces the FlashSystem TM portfolio of flash-based storage systems. Leveraging flash solid-state storage technology, FlashSystem devices are designed for cost-effective, high storage performance used to accelerate critical business applications. FlashSystem 720 and FlashSystem 820 devices feature patented Variable Stripe RAID, 2D Flash RAID, and other unique reliability technologies. Connectivity options include four QDR InfiniBand interface ports. FlashSystem 720 and FlashSystem 820 storage systems occupy 1U of standard 19-inch rack space and are available in the following models: IBM FlashSystem 720 provides 5 TB or 10 TB of usable RAID 5 protected capacity (6 TB or 12 TB with RAID 0), based on SLC Flash technology IBM FlashSystem 820 provides 10 TB or 20 TB of usable RAID 5 protected capacity (12 TB or 24 TB with RAID 0), based on emlc Flash technology Three-year warranty with customer replaceable units (CRU) and on-site service, along with optional warranty upgrades IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 1

2 Feature exchange None Key prerequisites IBM FlashSystem is supported for InfiniBand attachment of selected: IBM System x servers Intel TM and AMD processor-based servers Refer to the IBM System Storage Interoperation Center (SSIC) for additional details. Visit Planned availability date May 09, 2013 Description Note: The following are available only on the IBM Intelligent Cluster System. IBM FlashSystem 720 and FlashSystem 820 storage systems are external shared, flash, solid-state storage devices that provide high performance, density, and efficiency in small integrated rackmount footprints. FlashSystem 720 and FlashSystem 820 storage systems offer clients scalable, raw, usable capacity points from 5-20 TB using either SLC or emlc flash storage media. FlashSystem 720 and FlashSystem 820 products also incorporate advanced reliability technology, including patented Variable Stripe RAID ( VSR TM ) self-healing data protection. FlashSystem 720 and FlashSystem 820 storage systems are important building blocks for today's high-performance storage environments. As standard primary data storage devices, FlashSystem 720 and FlashSystem 820 products deliver performance beyond that of most traditional arrays, even those that incorporate solid-state drives (SSDs) or other flash technology. FlashSystem 720 and FlashSystem 820 storage systems can also be used as the top tier of storage in tiered storage architectures, such as the IBM Easy Tier functionality available in IBM System Storage SAN Volume Controller or Storwize V7000 storage virtualization platforms. Patented VSR provides innovative data protection within each flash module of the FlashSystem 720 and FlashSystem 820 storage systems. VSR technology, available exclusively on FlashSystem products, allows each flash storage module to recover internally from most common flash failures. Recovery occurs without requiring downtime, loss of usable capacity, or loss of data protection. VSR rebuilds are managed by distributed controllers on each flash module, rather than centralized controllers. This higher granularity of VSR versus traditional RAID arrangements minimizes rebuild times and maximizes data availability. In addition to VSR data protection, FlashSystem 720 and FlashSystem 820 storage systems incorporate other reliability features, including: Error correcting codes (ECC) to provide bit-level reconstruction of data from flash chips Checksums and data integrity fields to protect all internal data transfers within the system Overprovisioning to enhance write endurance and decrease write amplification IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 2

3 Wear leveling algorithms that balance the number of writes among flash chips throughout the system Sweeper algorithms that ensure all data within the system is read periodically to avoid data fade issues IBM recommends implementing a data replication strategy in high availability environments to maximize data availability beyond the protections available within FlashSystem 720 and FlashSystem 820 storage systems. Based on unique FPGA technology developed by Texas Memory Systems, an IBM Company, IBM FlashSystem 720 and FlashSystem 820 storage systems are designed with the following attributes: Four external QDR InfiniBand interface ports, Single or double density flash modules for two capacity points per model Two RJ45 10/100/1000BASE-T Ethernet ports for management, monitoring, and support connectivity through web, secure shell (SSH), and simple network monitoring protocol (SNMP) interfaces Two redundant, hot-swappable power supply modules compatible with singlephase AC power systems around the world ( V ac, 50Hz/60 Hz) Compatible with standard InfiniBand storage area network (SAN) infrastructures, FlashSystem 720 and FlashSystem 820 storage systems interoperate with most common data center equipment, including IBM System x servers running a variety of operating systems. FlashSystem 720 and FlashSystem 820 storage systems require firmware version 5.6.0, or later. The following firmware features are included with all FlashSystem 720 and FlashSystem 820 storage systems: Service Center connectivity: Provides a call-home link to IBM for proactive and reactive support purposes Java-based web interface: Can be used by administrators to configure, manage, and monitor the system, update firmware, and conduct support tasks, supporting multiple systems within the same interface Live system statistics: Can be used by administrators to view performance, data flow, and other key metrics in real-time SSH (Secure Shell) console access: Provides full access to system administration functions through scriptable SSH command line connectivity SNMP interface with trap functionality: Provides common monitoring mechanisms for system events RAID 0 (striped) or JBOF (just a bunch of Flash) data layout across all active Flash modules in the system Accessibility by people with disabilities A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at Product number Note: The following are available only on the IBM Intelligent Cluster System. Single Entity Offerings (SEO) Description IBM FlashSystem 720 Storage System SLC 5TB IBM FlashSystem 720 Storage System SLC 10TB IBM FlashSystem 820 Storage System emlc 10TB IBM FlashSystem 820 Storage System emlc 20TB SEO number 9832XS1 9832XS2 9832XE1 9832XE2 IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 3

4 The following are newly announced features on the specified models of the IBM xseries 9832 machine type: Description MT Model Feature IBM FlashSystem 720 Storage System SLC 5TB IBM FlashSystem 720 Storage System SLC 10TB IBM FlashSystem 820 Storage System emlc 10TB IBM FlashSystem 820 Storage System emlc 20TB 9832 HC UID Asset Tag Label 9832 HC EMEA Long Leadtime Configurations 9832 HC Hungary CHW plant 9SH 9832 HC Guad CHW plant 9KQ 9832 HC ISTC CHW 9K HC RTP CHW 9NR 9832 HC Offload Manufacturing to Guadalajara HVEC 9832 HC Offload Manufacturing to RTP HVEC 9832 HC Offload Manufacturing to ISTC 9832 HC Capacity Scheduling Service 9832 HC Custom SLA Scheduling Service 9832 HC Custom Asset Tagging - Standard 9832 HC Custom Asset Tagging - Enhanced 9832 HC Request for Global Trade Number (UPC or EAN) 9832 HC Custom Labeling 9832 HC Custom Palletization 9832 HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 4

5 Request for a new Vendor Logo Hardware 9832 HC Request for an existing IBM Feature 9832 HC Request for an existing Public RPQ 9832 HC Rack Installation of 1U Component 9832 HC IntraRack CAT5E Cable Service 9832 HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 5

6 Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 6

7 Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 7

8 Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 8

9 Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 9

10 Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 10

11 Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 11

12 Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC Network Switch ID HC m Yellow Cat5e Cable 9832 HC m Yellow Cat5e Cable 9832 HC m Yellow Cat5e Cable 9832 HC m Yellow Cat5e Cable 9832 HC m Yellow Cat5e Cable 9832 HC m Green Cat5e Cable 9832 HC m Green Cat5e Cable 9832 HC m Green Cat5e Cable 9832 HC m Green Cat5e Cable 9832 HC m Green Cat5e Cable 9832 HC m Blue Cat5e Cable 9832 HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 12

13 1.5m Blue Cat5e Cable 9832 HC m Blue Cat5e Cable 9832 HC m Blue Cat5e Cable 9832 HC m Blue Cat5e Cable 9832 HC m IBM Optical QDR InfiniBand QSFP Cable 9832 HC m IBM Optical QDR InfiniBand QSFP Cable 9832 HC m IBM Optical QDR InfiniBand QSFP Cable 9832 HC SOFS Solution Code MFG Instruction 9832 HC SAP-BWA Solution Code MFG Instruction 9832 HC InfoSphere-BWA Solution Code MFG Instruction 9832 HC GMAS Solution Code MFG Instruction 9832 HC IBW-SSD Solution Code MFG Instruction 9832 HC Cloudburst Solution Code MFG Instruction 9832 HC SoNAS Solution Code MFG Instruction 9832 HC m, 10A/ V, C13 to IEC 320-C14 Rack Power Cable 9832 HC m, 10A/ V, C13 to IEC 320-C20 Rack Power Cable 9832 HC m, 10A/ V, C13 to IEC 320-C14 Rack Power Cable 9832 HC m, 10A/ V, C13 to IEC 320-C14 Rack Power IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 13

14 Cable 9832 HC System x idataplex Solution 9832 HC Integrate Network Switch in MFG 9832 HC Customer Solution Center Services 9832 HC e1350 Special Bid Solution Component 9832 HC Consolidate Shipment 9832 HC e1350 Solution Component 9832 HC TAA Compliant Order 9832 HC Integrate in manufacturing 9832 HC Ship Uninstalled (Safety) 9832 HC m IBM QSFP Copper Cable 9832 HC1 A0RC 1m IBM QSFP Copper Cable 9832 HC1 A0RD 3m IBM QSFP Copper Cable 9832 HC1 A0RE InfoSphere-BWA R2 Solution Code Mfg Instruction 9832 HC1 A0ZZ System x Cluster Upgrade 9832 HC1 A103 Integrated Solutions - Microsoft TM 9832 HC1 A192 Integrated Solutions 9832 HC1 A193 IntraRack CAT6 Cable Service 9832 HC1 A1MR 10m CAT6 Yellow Cable 9832 HC1 A1MS IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 14

15 10m CAT6 Green Cable 9832 HC1 A1MT 10m CAT6 Blue Cable 9832 HC1 A1MU 25m CAT6 Yellow Cable 9832 HC1 A1MV 25m CAT6 Green Cable 9832 HC1 A1MW 25m CAT6 Blue Cable 9832 HC1 A1MX High Performance Analytics Appliance 9832 HC1 A1NN IBM System for Cloud Solution 9832 HC1 A2EE BladeCenter Foundation for Cloud 9832 HC1 A2HM IBM Smart Analytics HC1 A2VZ 1m Mellanox QSFP Passive Copper FDR14 InfiniBand Cable 9832 HC1 A2YG 3m Mellanox QSFP Passive Copper FDR14 InfiniBand Cable 9832 HC1 A2YH 0.5m Mellanox QSFP Passive Copper FDR14 InfiniBand Cable 9832 HC1 A2YJ 3m Mellanox QSFP Optical FDR14 InfiniBand Cable 9832 HC1 A2YL 5m Mellanox QSFP Optical FDR14 InfiniBand Cable 9832 HC1 A2YM 10m Mellanox QSFP Optical FDR14 InfiniBand Cable 9832 HC1 A2YN 15m Mellanox QSFP Optical FDR14 InfiniBand Cable 9832 HC1 A2YP 20m Mellanox QSFP Optical FDR14 InfiniBand Cable 9832 HC1 A2YQ IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 15

16 30m Mellanox QSFP Optical FDR14 InfiniBand Cable 9832 HC1 A2YR 50m Mellanox QSFP Optical FDR14 InfiniBand Cable 9832 HC1 A2YS VMware on System x with IBM SmartCloud Entry 9832 HC1 A39S IBM Integrated Platform HPC Solution 9832 HC1 A3BA IBM GNRx Solution 9832 HC1 A3BB IBM Netezza Network Analytics Accelerator (NAA) 9832 HC1 A3BC IBM BigInsights TM Integrated Cluster 9832 HC1 A3BD 2m Mellanox Connect QSFP Passive Copper FDR10 InfiniBand Cable 9832 HC1 A44F IBM FlashSystem 720 Storage System SLC 5TB 9832 HC1 A46V IBM FlashSystem 720 Storage System SLC 10TB 9832 A46W IBM FlashSystem 820 Storage System emlc 10TB 9832 A46X IBM FlashSystem 820 Storage System emlc 20TB 9832 A46Y Model conversions Not applicable. Feature conversions Not applicable. Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). Publications The following publications are shipped with the product. Additional copies of individual publications are available at Title Availability Date IBM FlashSystem 720 Installation, April 30, 2013 IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 16

17 Service, and User Guide IBM FlashSystem 820 Installation, April 30, 2013 Service, and User Guide Services Global Technology Services IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-ibm offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit For details on education offerings related to specific products, visit Select your country, and then select the product as the category. Technical information Specified operating environment Physical specifications IBM FlashSystem 720 and FlashSystem 820: Width: 432 mm (17 in) Depth: 638 mm (25.1 in) Height: 44 mm (1.7 in) Weight: 12.7 kg (27.99 lb) with single density capacity kg (29.98 lb) with double density capacity. To assure installability and serviceability in non-ibm industry-standard racks, review the installation planning information for any product-specific installation requirements. Operating environment IBM FlashSystem 9832: Air temperature Operating: 10 C to 35 C (50 F to 95 F) at 30.5 below to 3,000 m above sea level (100 below to 9,840 ft above) Nonoperating: -10 C to 50 C (14 F to 125 F) Relative humidity: IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 17

18 Operating: 20% to 80% Non-operating: 10% to 90% Electrical power: Voltage range: V ac Frequency: Hz Acoustical noise emission: 8.0 bels (idling) 8.0 bels (operating) 9832-XS2 Power consumption: 350 watts Heat dissipation: 1194 BTU per hour 9832-XE2 Power consumption: 300 watts Heat dissipation: 1023 BTU per hour Hardware requirements When equipped with InfiniBand interfaces, FlashSystem 720 and FlashSystem 820 storage systems are designed to support InfiniBand storage connectivity to the following: Servers IBM System x servers and other x86 architecture servers with various standard InfiniBand interfaces. Host interfaces must be capable of at least 40 Gbps QDR operation for maximum performance. Infrastructure Most standard InfiniBand cables with QSFP connectors. Cables must be capable of at least 40 Gbps QDR operation for maximum performance. Most standard InfiniBand switches. All InfiniBand infrastructure must be capable of at least 40 Gbps QDR operation for maximum performance. FlashSystem 720 and FlashSystem 820 storage systems require one standard RJ45 10/100/1000BASE-T Ethernet connection to access management and support interfaces. For specific support information and hardware requirements Software requirements IBM FlashSystem 720 and FlashSystem 820 storage systems typically do not require specific software packages to access data, beyond standard InfiniBand (SRP) driver stacks typically included with the host adapters for those networks. On some operating systems, multipathing may require additional host software configuration. Some Power Systems TM operating environments may require the use of Virtual I/O Server (VIOS) for data access. IBM FlashSystem 720 and FlashSystem 820 storage systems require a web browser with Java TM support for management web GUI access. SSH management and SNMP notifications require appropriate standard software support from server platforms. Limitations Note: Flash memory cells have an intrinsic, finite number of program/erase cycles that each cell can incur. As a result, Flash modules have a maximum amount of program/erase cycles to which it can be subjected. IBM's warranty for Flash modules IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 18

19 is limited to devices that have not reached the maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the product. Any flash module that reaches this limit may fail to operate according to its specifications. Planning information Customer responsibilities IBM FlashSystem 720 and FlashSystem 820 storage systems, occupy one rack unit (RU) and can be supplied by either power distribution unit (PDU) or power cord. FlashSystem 720 and 820 use one RJ45 Ethernet connection for its management interface, and up to four host interface connections, which are QSFP InfiniBand connections. Cable orders Fiber optic cable: A fiber optic cable is required for attaching the IBM FlashSystem to the host system adapter. The cable can be client supplied or ordered with the FlashSystem in the lengths available. The attaching fiber cable must be 62.5/125 micron (OM1) for distances up to 150 meters at 2 Gbps speed, 70 meters at 4 Gbps, 21 meters at 8 Gbps, 33 m at 10 Gbps, or 15 m at 16 Gbps. The attaching fiber cable must be 50.0/125 micron (OM2) for distances up to 300 meters at 2 Gbps speed, 150 meters at 4 Gbps, 50 meters at 8 Gbps, or 35 m at 16 Gbps. The attaching fiber cable must be 50.0 micron (OM3) for distances up to 150 meters at 8 Gbps, or 100 m at 16 Gbps. Longwave transceivers require 9-micron single-mode fibre optic cables. The connection is an LC connector type. In many situations, the lengths and installation of fiber optic cables required will be unique to each client's configuration and facility specifications. Product support services offered by IBM Global Services' Site and Connectivity Solutions can provide assistance for these unique cabling and installation requirements. Installability Hardware installation time for FlashSystem 720 and FlashSystem 820 is estimated at less than one hour. Security, auditability, and control This product uses a system log to record all changes. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. IBM Electronic Services Electronic Service Agent TM and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you. Now integrated into the base operating system of AIX 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 19

20 resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes. Benefits Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night. Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM. More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record. Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support web site at My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems. For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 20

21 Terms and conditions IBM Global Financing Yes To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. In the United States, call 800-IBM-SERV ( ), or write to: Warranty Information P.O. Box Research Triangle Park, NC Attn: Dept JDJA/B203 Warranty period System Three years. Note: For configurations that support the RAID Battery, the RAID battery will be warranted for one year effective on its "Date of Installation." All other product warranty terms for the machine remain unchanged. An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service and service level of a part or feature is the same as the machine it is installed in. Warranty service If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service. Customer Replaceable Unit (CRU) Service IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 21

22 Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. The following parts have been designated as Tier 1 CRUs: Power supply modules Power cords C13 to C14 PDU line cords InfiniBand cables The following parts have been designated as Tier 2 CRUs: Host interface card (InfiniBand) Network interface card (MCP) Riser card Fans Battery Structural parts: Purchase and replacement of structural parts (components, such as chassis assembly, top cover, and bezel) is customer responsibility. If IBM acquires or installs a structural component at your request, you will be charged for the service. On-site Service This provides On-site Repair, 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM or your reseller will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used. Call IBM at IBM-SERV ( ) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period. Calls must be received by 5:00 p.m. local time in order to qualify for NBD service. International Warranty Service (IWS) IWS is available in selected countries or regions. The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased. Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased. To determine the eligibility of your machine and to view a list of countries where service is available, visit IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 22

23 For more information on IWS, refer to Services Announcement , dated September 25, Licensing Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system. Maintenance services 7 x 24 hours Same Day 5 x 9 hours Next Business Day (NBD) 7 x 4 hours Same Day ServicePac, ServiceSuite, ServiceElect, and ServiceElite ServicePac, ServiceSuite, ServiceElect, ServiceElite provide hardware warranty service upgrades, maintenance, selected support services in one agreement. Warranty service upgrade During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. CRU Service If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 23

24 IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service (ICA) Maintenance services are available for ICA legacy contracts. Alternative service (warranty service upgrades) During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. CRU Service If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 24

25 container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Non-IBM parts support Warranty service IBM is now shipping machines with selected non-ibm parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-ibm parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply. Warranty service upgrades and maintenance services Under certain conditions, IBM Integrated Technology Services repairs selected non- IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services. IBM Service provides hardware problem determination on non-ibm parts (for example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge. If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-ibm parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service. IBM hourly service rate classification One Field-installable features Yes Model conversions No Machine installation Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine. Graduated program license charges apply No Licensed Internal Code and Licensed Machine Code These products do not contain Licensed Internal Code or Licensed Machine Code. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 25

26 Machine Code License acceptance requirement Acceptance-By-Use Machine: Yes, acceptance of the Machine Code license terms is conveyed through the user's initial use of the machine. Educational allowance None Prices For current prices, contact IBM at 888-Shop-IBM ( ) or visit To locate the web price, search on the feature number in the Search field. Field Plant Machine Install Install Description Type Model only only IBM FlashSystem XS1 N Y Storage System SLC 5 TB IBM FlashSystem XS2 N Y Storage System SLC 10 TB IBM FlashSystem XE1 N Y Storage System emlc 10 TB IBM FlashSystem XE2 N Y Storage System emlc 20 TB The following are newly announced features on the specified models of the IBM xseries 9832 machine type: / MES/ Description Model Feature Both/ Number Number Support CSU IBM FlashSystem 720 Storage System SLC 5TB HC1 IBM FlashSystem 720 Storage System SLC 10TB IBM FlashSystem 820 Storage System emlc 10TB IBM FlashSystem 820 Storage System emlc 20TB Yes Yes Yes Yes UID Asset Tag Label HC EMEA Long Leadtime Configurations HC Hungary CHW plant 9SH HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 26

27 Guad CHW plant 9KQ HC ISTC CHW 9K2 HC RTP CHW 9NR HC Offload Manufacturing to Guadalajara HVEC HC Offload Manufacturing to RTP HVEC HC Offload Manufacturing to ISTC HC Capacity Scheduling Service HC Custom SLA Scheduling Service HC Custom Asset Tagging - Standard HC Custom Asset Tagging - Enhanced HC Request for Global Trade Number (UPC or EAN) HC Custom Labeling HC Custom Palletization HC Request for a new Vendor Logo Hardware HC Request for an existing IBM Feature HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 27

28 Request for an existing Public RPQ HC Rack Installation of 1U Component HC IntraRack CAT5E Cable Service HC Rack 01 HC Rack 02 HC Rack 03 HC Rack 04 HC Rack 05 HC Rack 06 HC Rack 07 HC Rack 08 HC Rack 09 HC Rack 10 HC Rack 11 HC Rack 12 HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 28

29 Rack 13 Rack 14 Rack 15 Rack 16 Rack 17 Rack 18 Rack 19 Rack 20 Rack 21 Rack 22 Rack 23 Rack 24 Rack 25 Rack 26 Rack 27 HC HC HC HC HC HC HC HC HC HC HC HC HC HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 29

30 Rack 28 Rack 29 Rack 30 Rack 31 Rack 32 Rack 33 Rack 34 Rack 35 Rack 36 Rack 37 Rack 38 Rack 39 Rack 40 Rack 41 HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 30

31 Rack 42 Rack 43 Rack 44 Rack 45 Rack 46 Rack 47 Rack 48 Rack 49 Rack 50 Rack 51 Rack 52 Rack 53 Rack 54 Rack 55 Rack 56 HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 31

32 Rack 57 Rack 58 Rack 59 Rack 60 Rack 61 Rack 62 Rack 63 Rack 64 Rack location U05 Rack location U06 Rack location U07 Rack location U08 Rack location U09 Rack location U10 Rack location U11 HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 32

33 Rack location U12 Rack location U13 Rack location U14 Rack location U15 Rack location U16 Rack location U17 Rack location U18 Rack location U19 Rack location U20 Rack location U21 Rack location U22 Rack location U23 Rack location U24 Rack location U25 Rack location U26 HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 33