New Advanced Connectivity Technology console management switches and conversion options for xseries and BladeCenter systems

Transcription

1 Hardware Announcement October 18, 2005 New Advanced Connectivity Technology console management switches and conversion options for IBM xseries and BladeCenter systems Overview New ACT switches are a high-function, economical, and space-efficient alternative to current KVM solutions used to cable and manage rack servers. By using CAT5 cabling instead of bulky, cumbersome KVM cables, this set of products is an innovative solution for setting up and monitoring multiple racks with multiple servers from one or more consoles. These powerful switches support nearly all xseries servers. They allow three levels of tiering. Benefits Highly scalable; support for up to 16 servers per chain, up to 2,048 servers when tiering Up to eight chains to a Local 2 x 8 Up to 16 chains to either Global Investment protection; backward-compatible with existing xseries servers Easy and less expensive to deploy than traditional KVM solutions The conversion options allow switch cable plugging into either a PS/2 KVM port or a USB KVM port on the back of a server. Innovative design The new ACT switches are easy to install. The cabling is handled outside the server as opposed to solutions that require a PCI card to convert KVM signals for CAT5 cabling. ACT eliminates the need to: Open the server to install it Use a valuable PCI slot Rerun wiring if the server is taken off line Accept a high level of system blocking Setup and management made easy Powered by intuitive OSDs for simplified setup and management applications Local 2 x 8, which includes On Screen Configuration and Reporting (OSCAR) for IBM; support for local management Global (2 x 16 or 4 x 16), which includes OSCAR for IBM and Java -based Virtual Console Software; support for local and remote management Three-year limited warranty IBM 10GbE SR Server Adapter Option This adapter is the first PCI-X bit, 266 MHz 10 Gigabit Ethernet adapter in the industry. It delivers full 10 Gigabit Ethernet performance for xseries server systems (10x the performance of today s Gigabit Ethernet). The adapter operates over industry-standard optical fiber multimode (850 nm SR) cabling with XPAK module and LC connectors. Key prerequisites IBM rack cabinet Rack-mounted xseries server Monitor, keyboard, and mouse Refer to the Hardware requirements section for additional information. Planned availability dates October 31, 2005, IBM 10 GbE SR Server Adapter November 4, 2005 Local 2 x 8 Virtual Media Conversion Option (VCO) December 2, 2005 Global 2 x 16 Global 4 x 16 USB Conversion Option 250 mm KVM Conversion Option 1.5 m KVM Conversion Option At a glance Advanced Connectivity Technology (ACT) is an innovative alternative to keyboard, video, and mouse (KVM) cabling allowing you to inexpensively cable, monitor, and manage your rack servers. Features include: Thin, readily available, inexpensive CAT5 cabling Support for xseries servers with KVM ports Solution support: Entry level: Up to 128 servers managed locally Advanced level: Up to 2,048 servers managed locally and remotely Installed outside the server; no adapter card required: Easy to implement and designed for rapid deployment No PCI slot required No need to open server to install or rerun wiring if server is taken off line Management software powered by intuitive on screen displays (OSDs); easy management and setup IBM conversion options Convert KVM signals for CAT5 cabling for servers with PS/2 KVM ports or for servers with USB KVM ports. This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description The IBM Local 2 x 8, Global 2 x 16, and Global 4 x 16 console managers include all the components necessary to set up and control rack servers. Components of ACT switches Local 2 x 8 (LCM2): 8-port CAT5 console switch for local management Global 2 x 16 (GCM2): 16-port, CAT5 console switch for local and remote management IBM Global 4 x 16 (GCM4): 16-port CAT5 console switch for local and remote management 250 mm KVM Conversion Option (250 mm KCO): Converts KVM signals for CAT5 cabling for servers without cable management arms 1.5 m KVM Conversion Option (1.5 m KCO): Similar to 250 mm KCO, but for servers with cable management arms Virtual Media Conversion Option (VCO): Allows connection of an optical device to send data from device directly to server; does not support chaining IBM USB Conversion Option (UCO): Converts USB single to CAT5 Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). BP Attachment for Announcement Letter mem/sla.jsp?num= Trademarks The e-business logo, xseries, PS/2, and ServerProven are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Java is a trademark of Sun Microsystems, Inc. Other company, product, and service names may be trademarks or service marks of others. Product positioning ACT is one of three xseries connectivity solutions that enable multiple rack-mounted xseries servers to be connected and monitored through a single console. These solutions are: Traditional KVM Cost-effective for small installations, but takes up more rack space and requires cumbersome cabling. Innovative ACT Uses CAT5 cabling and external conversion options attached to remote or local switches to monitor and manage large numbers of servers containing either USB or KVM ports. Allows chaining of systems together to help reduce cable clutter. PS/2 KB and mouse ports. ACT is an ideal solution for handling large numbers of older and current xseries servers through common cabling and management. It is positioned as the best alternative for connecting and managing xseries servers that do not contain C2T. Reference information 1 For information on the IBM Statement of Limited Warranty, visit warranties/ Alternatively, this information is available through your IBM representative or reseller. Copies are available upon request

3 IBM US Announcement Supplemental Information October 18, 2005 Publications To assist you in configuring xseries servers with IBM Local 2 x 8, Global 2 x 16 and Global 4 x 16 Console Managers, the following configurators are available: xseries and IntelliStation Sales Configuration Aid Configuration and Options Guide Rack Configurator To obtain information and download these configurators, visit configtools.html Services IBM Integrated Technology Services IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-ibm offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit For details on education offerings related to specific products, visit Select your country, and then select the product as the category. Technical information Hardware requirements: The ACT LCM2, GCM2, and GCM4 switches can be mounted in one of the following rack cabinets: IBM 42U S2 Rack NetBAY42 Enterprise Rack IBM 25U S2 Rack NetBAY11 Standard Rack ACT Local 2 x 8 Eight CAT5 (ARI) ports PS/2 and USB keyboard and mouse ports and VGA monitor port Supports local management through two consoles On/off switch 45 watt voltage sensing power supply 1 U high Can be: Side panel-mounted Placed behind an IBM 1U 17-in Console Kit Mounted in EIA space Serial port for easy firmware updates ACI port for tiering appliances with a CAT5 cable Ethernet port for updating flash ACT Global 2 x CAT5 (ARI) ports PS/2 and USB keyboard and mouse ports and VGA monitor port Supports local management through one console LAN KVM port Supports remote management to up to two consoles On/off switch 54 watt voltage sensing power supply 1 U high Can be: Side panel-mounted Mounted in EIA space Serial port for easy firmware updates Ethernet port for updating flash ACT Global 4 x CAT5 (ARI) ports PS/2 and USB keyboard and mouse ports and VGA monitor port Supports local management through one console LAN KVM port Supports remote management to up to four consoles This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

4 On/off switch 54 watt voltage sensing power supply 1 U high Can be: Side panel-mounted Mounted in EIA space Serial port for easy firmware updates Ethernet port for updating flash Conversion options Virtual Media Conversion Option (VCO) 1.5 m Virtual Media cable USB keyboard and mouse connector and one VGA video connector on one end Single connector for CAT5 cabling on the other end USB Conversion Option (UCO) 1.5 m USB cable USB keyboard and mouse connector and one VGA video connector on one end Two connectors for CAT5 chaining on the other end 250 mm KVM Conversion Option (250 mm KCO) 250 mm KVM cable PS/2 keyboard and mouse connectors and one VGA video connector on one end Two connectors for CAT5 chaining on the other end 1.5 m KVM Conversion Option (1.5 m KCO) 1.5 m KVM cable PS/2 keyboard and mouse connectors and one VGA video connector on one end Two connectors for CAT5 chaining on the other end IBM 10 GbE SR Server Adapter 10 Gbps over fiber multimode IPv4 and IPv6 support Full 10 Gigabit Ethernet hardware with DDR and ECC Jumbo Frame 9K support for optimal 10 Gbps performance Local 2 x 8 dimensions Approximate height: 43.7 mm (1.7 in) Approximate width: mm (17.0 in) Approximate depth: mm (8.0 in) Approximate weight: 2.6 kg (5.75 lb) Global 2 x 16 dimensions Height: 43.7 mm (1.7 in) Width: mm (17.0 in) Depth: mm (11.0 in) Weight: 3.3 kg (7.3 lb) Global 4 x 16 dimensions Height: 43.7 mm (1.7 in) Width: mm (17.0 in) Depth: mm (11.0 in) Weight: 3.3 kg (7.3 lb) The KCO and UCO options are packaged in quantities of four units. The VCO option is packaged in quantities of one. IBM 10 GbE SR Server Adapter Height: 1270 mm (4.976 in) Width: mm (0.775 in) Depth: 181 mm (7.125 in) Weight: 0.5 kg (1.1 lb) PCI-X bit / 266 MHz IEEE 802.3ae for 10Base-SR standard for Multimode Fiber (MMF) IEEE 802.3ad for link aggregation support Optical fiber multimode (850nm SR) cabling Single Port Fiber Adapter with XPAK module and LC connection Standard PCI half card form factor Equipment approvals and safety: switches UL and cul Edition FCC Class A CB Report IRAM Argentina C-Tick Mark (AS/NZS 55022) ICES-003 Class A Canada CE Mark EU GS Germany VCCI Class A Japan MIC South Korea N Norway GOST Russia BSMI Taiwan Conversion options UL and cul Edition CE Mark EU Operating environment Temperature: 0 to 50 C (32 to 122 F) at 0 to 3048 m -20 to 60 C (-4 to 140 F) nonoperating Relative humidity: 20% to 80% (noncondensing) 5 to 95% noncondensing nonoperating Hardware requirements: The LCM2, GCM2, and GCM4 switches can be mounted in one of the following rack cabinets: IBM 42U S2 Rack NetBAY42 Enterprise Rack IBM 25U S2 Rack NetBAY11 Standard Rack IBM 10 GbE SR Adapter is used in xseries systems. Software requirements: The Local 2 x 8 Console Manager, Global 2 x 16, and Global 4 x 16 contain management software to manage and monitor attached servers. The Local 2 x 8 contains OSCAR for IBM, which is operating system-independent. It is used for local management of xseries servers attached to it. The Global 2 x 16 and Global 4 x 16 contain OSCAR for IBM for applications used for local management of xseries servers attached to them. In addition, these options contain Virtual Console software used for remote management of xseries servers from up to four clients attached through the LAN

5 I/P port to them. This software is operating system-independent for viewing xseries servers. It is installed on a client with one of the following supported operating systems: Microsoft Windows 2000 Workstation and Server Microsoft Windows XP Professional Microsoft Windows Server 2003 Red Hat Linux 8 and 9 Red Hat Enterprise Linux 2.1 and 3.0 SUSE LINUX 8.x and 9.1 SUSE LINUX Enterprise LINUX 7, 8, and 9 User group requirements: This announcement satisfies or partially satisfies the requirements from one or more of the worldwide user group communities. Groups include COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc. Customer responsibilities Planning information IBM Local 2 x 8, Global 2 x 16, and Global 4 x 16 Console Managers: The IBM Local 2 x 8, Global 2 x 16, and Global 4 x 16 s are designated as customer setup. Customer setup instructions are shipped with each system. IBM 10 GbE SR Adapter: The 10 GbE adapter is designated as customer setup. Cable orders: The IBM Switches use the IBM Conversion options. Installability: The IBM Local 2 x 8, Global 2 x 16, and Global 4 x 16 s require about 15 minutes for installation. Installation includes unpacking, setting up, and powering on switches. Packaging: The IBM Local 2 x 8, Global 2 x 16, and Global 4 x 16 s are shipped as a single package. IBM One box Shipment group IBM Local 2 x 8 Eight-port switch assembly CAT5 terminators (two 4-packs) Mounting hardware for EIA space or rack side pockets 1 U filler panel C13 rack jumper cord Serial cable Installation publications and warranty IBM Global 2 x port switch assembly CAT5 terminators (four 4-packs) Mounting hardware for EIA space or rack side pockets 1 U filler panel Virtual Console Software CD C13 rack jumper cord Serial cable Installation publications and warranty IBM Global 4 x port switch assembly CAT5 terminators (four 4-packs) Mounting hardware for EIA space or rack side pockets 1 U filler panel Virtual Console Software CD C13 rack jumper cord Serial cable Installation publications and warrant Shipment group USB Conversion Option (UCO) Four 1.5 m USB conversion cables Four 350 mm lengths of CAT5 cable Four large Kurly-lock cable connectors Eight-pack of Velcro strips Installation publications and warranty 250 mm KVM Conversion Option (250 mm KCO) Four 250 mm KVM conversion cables Four 150 mm lengths of CAT5 cable Four large Kurly-lock cable connectors Four-pack of Velcro strips Installation publications and warranty 1.5 m KVM Conversion Option (1.5 m KCO) Four 1.5 m KVM conversion cables Four 350 mm lengths of CAT5 cable Four large Kurly-lock cable connectors Eight-pack of Velcro strips Installation publications and warranty Virtual Media Conversion Option (VCO) One Virtual Media conversion cable One 6 ft length of CAT5 cable One large Kurly-lock cable connector Two-pack of Velcro strips Installation publications and warranty IBM 10 GbE SR Server Adapter Height: 381 mm (15.0 in) Width: 254 mm (10 in) Depth: 50.8 mm (2.0 in) Weight: 1.0kg (2.2 lbs) Adapter in IBM approved ESD SCC 1500 Static Shield Bag Supplies For end users: IBM Local 2 x 8, Global 2 x 16, and Global 4 x 16 s can be purchased through the dealers around the world. Security, auditability, and control Security and auditability features include power-on and privileged access password functions that control access to the data and server setup program on the server. It is a customer s responsibility to ensure that the server is secure to prevent sensitive data from being removed. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. IBM Electronic Services IBM has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. Electronic Services is a Web-enabled solution that provides an exclusive, no-additional-charge enhancement to the service and support on the IBM eserver. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. Electronic Services is comprises two separate, but complementary, elements: Electronic Services news page and Electronic Service Agent

6 Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems. The Electronic Service Agent is no-additional-charge software that resides on your IBM eserver system. It is designed to monitors events and transmits system inventory information to IBM on a periodic, customer-defined timetable. The Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they help answer your questions or diagnose problems. To learn how Electronic Services can work for you, visit IBM Global Financing: Yes Terms and conditions To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. In the United States, call 800-IBM-SERV ( ), or write to: Warranty Information P.O. Box Research Triangle Park, NC Attn: Dept JDJA/B203 Warranty period System hardware Three years Optional features One year Optional IBM features initially installed in an IBM system carry the same warranty period as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater. Warranty service: If required, IBM provides repair or exchange service depending on the type of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM s normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. Customer replaceable unit (CRU) (keyboard, mouse, speaker, memory, and HDD) service and on-site service for other selected parts. CRU service: IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU. Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU, at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge under the type of warranty service specified below, on-site service. Based upon availability, CRUs will be shipped for next-business-day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement. On-site service: IBM on-site repair (IOR), 9 hours per day, Monday through Friday excluding holidays, NBD. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-county service delivery is used. Call IBM at 800-IBM-SERV ( ) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period. International Warranty Service (IWS): IWS is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type. You can obtain IWS through the method of service, such as CRU, depot, carry-in, or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service. To determine the eligibility of your computer and to view a list of countries where service is available, visit warranty.vm For more information on IWS, refer to Services Announcement , dated September 25, Note: Due to the earth s magnetic field, CRT monitors are manufactured to work in northern, southern, and equatorial regions of the earth and may not produce a satisfactory image when moved between them. Any required adjustment (if possible) is not covered under IWS and may be subject to a chargeable action. The magnetic field does not affect flat panel LCD monitors. Licensing: Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system

7 Maintenance services ServicePac, ServiceSuite, and ServiceElect ServicePac, ServiceSuite and ServiceElect provide hardware warranty service upgrades, maintenance, and selected support services in one agreement. Warranty service upgrade: During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. CRUs will be provided as part of the machine s standard warranty CRU service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the on-site service levels specified below. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. The following warranty service upgrade options are available: IOR, 9 hours per day, Monday through Friday excluding holidays, 4 hour average IOR, 24 hours per day, 7 days a week, 4 hour average IOR, 24 hours per day, 7 days a week, 2 hour average Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are time objectives and are not guaranteed. CRU service: If your problem can be resolved with a CRU (keyboard, mouse, speaker, memory, and HDD), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your Machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement. On-site service: IOR; IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. The following on-site service options are available: IOR, 9 hours per day, Monday through Friday excluding holidays, NBD IOR, 9 hours per day, Monday through Friday excluding holidays, 4 hour average IOR, 24 hours per day, 7 days a week, 4 hour average IOR, 24 hours per day, 7 days a week, 2 hour average Maintenance service (ICA) Maintenance services are available for ICA legacy contracts. The preferred go-to-market offerings are ServiceElect. However, ICA legacy contracts will still be available for current customers until they are withdrawn. Alternative service (Warranty service upgrades): During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site service acquired by the customer. Service levels are time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. CRUs will be provided as part of the machine s standard warranty CRU service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge under the type of warranty service specified, on-site service. IBM will repair the failing machine at your location and verify its operation. You must provide s suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. The following warranty service upgrade option is available. IOR, 24 hours per day, 7 days a week, 4 hour average Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are time objectives and are not guaranteed. CRU service: If your problem can be resolved with a CRU (keyboard, mouse, speaker, memory, and HDD), IBM will ship the CRU to you for you to install. CRU information

8 and replacement instructions are shipped with your machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement. On-site service: IOR; IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. The following on-site service options are available: IOR, 9 hours per day, Monday through Friday excluding holidays, NBD IOR, 24 hours per day, 7 days a week, 4 hour average Non-IBM parts support Warranty service: IBM is now shipping machines with selected non-ibm parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-ibm parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply. Warranty service upgrades and maintenance services: Under certain conditions, IBM Integrated Technology Services repairs selected non-ibm parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services. IBM Service provides hardware problem determination on non-ibm parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge. If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-ibm parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service. IBM hourly service rate classification: One Field-installable features: Yes Model conversions: No Machine installation: Customer setup: customers are responsible for installation according to the instructions IBM provides with the machine. Graduated program license charges apply: No. These products do not contain licensed internal code or licensed machine code. Prices Machine IBM type/ Part list Description model number price 2 Local 2 x GX 17351GX $1,999 Global 2 x GX 17352GX 4,699 Global 4 x GX 17354GX 6,799 Virtual Media 39M Conversion Option USB Conversion Option 39M mm KVM 39M Conversion Option 1.5 m KVM 39M Conversion Option 10 GbE SR Server 30R5001 4,599 Adapter Option 2 IBM price; does not include tax or shipping and is subject to change without notice. Reseller prices may vary. To order direct, call IBM at and select option 4. For of the name of the nearest IBM representative or Business Partner, call 800-IBM-4YOU ( ). ServicePac for warranty and maintenance Description 3-year 9 x 5 x 4 IOR + 4 hour average 3-year 24 x 7 x 4 IOR + 4 hour average 3-year 24 x 7 x 2 IOR + 2-hour average 5-year 24 x 7 x 4 IOR + 4-hour average Part number 21P L L P9278 These ServicePac offerings are valid for models announced in the United States. Maintenance service charges (ICA) Alternative service (Warranty service upgrades) IOR 24 x 7 $60 Annual maintenance service IOR IOR 24 x 7 9 x 5 $138 $92 For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 ( )

9 Feature conversion purchase price: None IBM Global Financing: IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer s credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle. Trademarks Electronic Service Agent and ServiceSuite are trademarks of International Business Machines Corporation in the United States or other countries or both. xseries, IntelliStation, eserver, PS/2, and ServicePac are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Microsoft and Windows are trademarks of Microsoft Corporation. Linux is a trademark of Linus Torvalds in the United States, other countries or both Other company, product, and service names may be trademarks or service marks of others