IBM 1U 18.5-inch Standard Console and Enhanced Media Console kits and Common Access Card Reader (CAC) for the Enhanced Media Console kit

Transcription

1 IBM United States Hardware Announcement , dated August 13, 2013 IBM 1U 18.5-inch Standard Console and Enhanced Media Console kits and Common Access Card Reader (CAC) for the Enhanced Media Console kit Table of contents 1 Overview 4 Publications 2 Key prerequisites 5 Technical information 3 Planned availability date 10 Terms and conditions 3 Description 16 Prices 3 Product positioning 18 Order now 4 Product number At a glance 1U flat panel display console kits The new 1U 18.5-inch flat panel console kits offer a powerful and convenient way to manage space-constrained, budget-sensitive rack environments. These costeffective, densely packed solutions let you easily set up and control rack-mounted IBM System x or BladeCenter servers. Key features include: An 18.5-inch viewing area with beautiful high-resolution display A DVD and two USB ports in the enhanced model A 1U solution with the ability to mount a KVM switch behind the console to save space Tool-less installation for ease of use and installation in minutes A 1U form factor that saves valuable rack space Testing to ensure easy integration into System x and BladeCenter rack solutions A complete, ready-to-install package A three-year, limited warranty 1 For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001). Overview IBM 1U 18.5-inch Standard and Enhanced Console kits These cost-effective flat panel console kits offer a powerful and convenient way to manage space-constrained rack environments from a single console. These densely packed 1U solutions let you easily set up and control rack-mounted IBM System x servers, BladeCenter servers, or PureFlex TM systems. They offer additional space savings by allowing the mounting of the KVM switch in the space behind the console. These kits include an 18.5-inch LCD display and accept an UltraNav keyboard available in 29 languages. The enhanced model includes as standard a multi-burner drive and dual USB ports for additional convenience. The enhanced model also features an optional smart card reader/common Access Card (CAC) reader (North America only). The enhanced 18.5-inch console kit, when coupled with the IBM GCM2 or LCM2 KVM switch and VCO dongle, creates a virtual media solution that IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 1

2 allows for the out-of-band transfer of data to deploy or patch multiple servers from one local console through the integrated dual USB passthrough. Features include: An 18.5-inch viewing area with beautiful high-resolution display A DVD and dual USB ports in the enhanced model A 1U solution with the ability to mount a KVM switch behind the console to save space Tool-less installation for ease of use and installation in minutes Optional keyboards with National Language Support The Enhanced Media Console includes: Two USB ports and multi-burner drive An optional integrated CAC reader Virtual media control when combined with IBM GCM or LCM console managers (KVM) Integration with IBM KVM switches to extend control to additional servers These ready-to-deploy, complete solutions require only one rack unit of space. Ready-to-deploy packaging Each kit: Uses a single part number to simplify ordering and setup Delivers ease of use and excellent adjustability Helps save time, space, and installation costs The IBM 1U 18.5-inch standard and enhanced console kits are a powerful and convenient way to manage space-constrained, budget-sensitive rack environments. Key features The kits support IBM UltraNav keyboards (order separately). The flat panel display extends well above the keyboard and offers an easy viewing angle The kits accommodate an ergonomic enhanced keyboard. Warranty: Three-year, Customer Replaceable Unit (CRU) and on-site service, limited warranty; optional warranty service upgrades available. IBM Common Access Card Reader (44X3159) The new IBM Common Access Card Reader is a optional feature for the Enhanced Media Console kit. It is a smart card reader (North America only). 1 For information on the IBM Statement of Limited Warranty, visit Alternatively, this information is available through your IBM representative or reseller. Copies are available upon request. Key prerequisites For installation, the 1U flat panel console kits require a rack. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 2

3 Planned availability date September 25, 2013: IBM 1U 18.5-inch Standard Console November 15, 2013: IBM 1U 18.5-inch Enhanced Media Console IBM Common Access Card (CAC) Reader for Enhanced Media Console Description 1U flat panel console kits The IBM 1U 18.5-inch Standard Console and Enhanced Media Console kits include all the components necessary to set up and control rack servers. These offerings replace the current 1U offerings as the cost-effective solutions for rack-mounted System x and BladeCenter servers. Standard configurations Model BX EX Mechanical 18.5-in Standard Console kit 18.5-in Enhanced Media Console kit with Multi-Burner Drive Display specifications Type: WXGA TFT Size: 18.5-inch Pixel pitch: Brightness: 250 cd/m2 Contrast: 1000:1 Viewing angle: Horizontal = 170, vertical = 160 Product positioning The two new kits provide most of the features of the previous products, including: The kits include all components and are ready to install. They require 1U rack mounting space. The kits work with UltraNav keyboards. A cable management arm is included. Users can mount 1U console switches in same 1U of space required to mount the console kits. Each kit includes a three-year limited warranty. Shipment of fully configured rack systems is supported. In addition, the IBM 18-inch 1U Enhanced Media Console kit includes a multi-burner drive and dual USB ports. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 3

4 Product number Single Entity Offerings (SEO) Description IBM 18.5-inch Standard Console IBM 18.5-inch Enhanced Media Console SEO number 17238BX 17238EX Options offerings Description IBM Common Access Card Reader for Enhanced Media Console (North America only) SEO 44X3159 The following are features already announced for the 1723 and 3331 machine types: Description MT Model Feature IBM 1U 18.5" Standard Console 1723 HC1 A3EK IBM 1U 18.5" Enhanced Media Console 1723 HC1 A3EL IBM Common Access Card Reader for Enhanced Media Console 1723 HC1 A3EM IBM Common Access Card Reader for Enhanced Media Console 3331 HC1 Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). Publications The Installation and Maintenance Guide is shipped with the products. Additional copies are available immediately. To assist you in configuring System x and BladeCenter servers with IBM racks and components, the following configurators are available: System x Hardware Configurator Configuration and Options Guide Rack Configurator BladeCenter Configurator Services Global Technology Services IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high- IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 4

5 speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-ibm offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit For details on education offerings related to specific products, visit Select your country, and then select the product as the category. System x and BladeCenter support services Recommended core technical support When you buy IBM System x technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It's your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs. And we'll help you get started with a core support package that includes: Continuous system monitoring Electronic monitoring that helps speed up problem-solving with automated, early detection of potential problems and system errors. Hardware maintenance World-class remote and on-site hardware problem determination and repair services. Software technical support Access to help line calls for fast, accurate answers to your questions during installation and throughout ongoing operations. For more information, visit Technical information Specified operating environment Physical specifications The 1U Flat Panel Console kits BX - 1U 18.5-inch Standard Console kit EX - 1U 18.5-inch Enhanced Console kit with multi-burner drive Supported video capabilities Resolution Optimum mode x 768 at 60 Hz Maximum mode x 1200 at 60 Hz IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 5

6 Color - Maximum 16 M colors Dimensions Entry Model (1723-8BX) - with keyboard, slides, cables: Approximate height: 43.0 mm (1.7 in) Approximate width: mm (17.0 in) Approximate depth: mm (17.0 in) Approximate weight: 10.4 kg (23 lb) Bezel depth: 35 mm (including latches and IBM logo) Bezel width: 482 mm (includes latches) Enhanced Model (1723-8EX) - with keyboard, slides, cables, DVD / without CACR: Approximate height: 43.0 mm (1.7 in) Approximate width: mm (17.0 in) Approximate depth: mm (20.0 in) Approximate weight: 12.9 kg (28.5 lb) Bezel depth; 35 mm (including latches and IBM logo) Bezel width: 482 mm (includes latches) Electrical 90 to 264 (nominal) V ac: 47 Hz to 63 Hz 12 (nominal) V dc: 3.33 amps 40 watts Equipment approvals and safety FCC - Verified to comply with Part 15 of the FCC Rules for a Class A digital device UL CSA C22.2 Number IEC /EN :2006 NOM- Mexico CE Mark (EN55022 Class A) C-Tick Mark (AS/NZS CISPR 22) GOST - Russia KC Mark - Korea BSMI-Taiwan NEMKO GS CCC - China UL-AR Argentina VCCI Class A - Japan Operating environment Temperature: 0 C to 50.0 C (0 F to 122 F) Relative humidity: 10% to 80% Maximum altitude: 3,000 m (9,843 ft) Homologation This product is not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 6

7 Hardware requirements None Software requirements The IBM 1U 18.5-inch standard and enhanced console kits are supported by the operating systems of the System x and BladeCenter servers to which they are attached. Compatibility The IBM 1U 18.5-inch standard and enhanced console kits are supported when connected to the video connector in any System x or BladeCenter server. The IBM 1U 18.5-inch standard and enhanced console kits are supported with following languages: US English Belgium/UK Chinese/US Dutch French French Canadian German Italy Japanese Korean LA Spanish Norwegian Portuguese Russian/CY Spanish Swedish/Finn Swiss, F/G UK English US Euro Limitations IBM 1U 18.5-inch standard and enhanced console kits require 1U of rack space in one of the following rack cabinets: IBM S2 42U Rack IBM S2 25U Rack IBM NetBAY42 Enterprise Rack NetBAY11 Standard Rack IBM S2 42U Dynamic Standard Rack IBM S2 42U Dynamic Expansion Rack IBM 42U 1100mm Enterprise V2 Dynamic Rack IBM 47U 1200mm Deep Static Rack IBM 42U 1200mm Deep Static Rack IBM 42U 1200mm Deep Dynamic Rack IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 7

8 User group requirements This announcement satisfies or partially satisfies the requirements from one or more of the worldwide user group communities. Groups include COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc. Planning information Customer responsibilities The IBM 18.5-inch standard and enhanced console kits are designated as customer setup. Customer setup instructions are shipped with each system. Rack installations The IBM 18.5-inch standard and enhanced console kits require 1U of rack space in one of the following rack cabinets: IBM S2 42U Rack IBM S2 25U Rack IBM NetBAY42 Enterprise Rack NetBAY11 Standard Rack IBM S2 42U Dynamic Standard Rack IBM S2 42U Dynamic Expansion Rack IBM 42U 1100mm Enterprise V2 Dynamic Rack IBM 47U 1200mm Deep Static Rack IBM 42U 1200mm Deep Static Rack IBM 42U 1200mm Deep Dynamic Rack Cable orders None Installability The IBM 18.5-inch standard and enhanced console kits require about 30 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Packaging IBM 1U 18.5-inch standard and enhanced console kits Product Package description Boxes 1U Flat Panel Console System unit carton 1 Kit Ship group 18-inch flat panel display 2.8 M jumper (IEC cable) NEMA line cord Installation publications and warranty The IBM 1U 18.5-inch standard and enhanced console kits are shipped as a single package. Other items are in zipped bags. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 8

9 Retail only Packaging dimensions/weight - flat panel console 17238BX Single box (HxDxW): mm (9.0 in) mm (30.0 in) mm (23.0 in) Overall package weight: 33 lb (15 kg) 17238EX Single box (HxDxW): mm (9.0 in) mm (33.0 in) mm (23.0 in) Overall package weight: 39.2 lb (18 kg) 44X3159 Single box (HxDxW): mm (8.25 in) mm (4.25 in) mm (4.25 in) Overall package weight: 0.5 lb (1 kg) Supplies For end users: IBM 1U 18.5-inch standard and enhanced console kits can be purchased through dealers around the world. Security, auditability, and control This product uses the security and auditability features of the host hardware, host software, and application software. It is a customer's responsibility to ensure that the server is secure to prevent sensitive data from being removed. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. IBM Electronic Services Electronic Service Agent TM and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you. Now integrated into the base operating system of AIX 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 9

10 The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes. Benefits Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night. Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM. More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record. Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from their system, customers are able to see search results that apply specifically to their systems. For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit Terms and conditions MES discount applicable No Field installable feature Yes IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 10

11 Warranty period Three years An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed. Customer setup Yes Machine code No license terms apply Optional features warranty period One year IBM Global Financing Yes To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. In the United States, call 800-IBM-SERV ( ), or write to: Warranty Information P.O. Box Research Triangle Park, NC Attn: Dept JDJA/B203 Warranty period System hardware - Three years Option - One year (CAC) Warranty service If required, IBM provides repair or exchange service depending on the type of warranty service specified below for the Machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. Customer Replaceable Unit (CRU) (for example, keyboard, mouse, speaker, memory, hard disk drive) Service and On-site Service for other selected parts. Customer Replaceable Unit (CRU) Service IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your Machine and are available from IBM at any time on your request. CRUs are designated as being either a Tier 1 or a Tier IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 11

12 2 CRU. Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU, at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge under the type of warranty service specified below, On-site Service. Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement. The following have been designated as consumables or supply items; therefore, not covered by this warranty: None The following parts have been designated as Tier 1 CRUs: Slide asm Tray Cable mgmt arm Jumper cord DVD Misc. parts package On-site Service IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, next business day response. IBM will repair the failing Machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-county service delivery is used. Call IBM at IBM-SERV ( ), to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period. International Warranty Service (IWS) International Warranty Service (IWS) is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type. You can obtain IWS through the method of service, such as CRU, depot, carry-in or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service. For more information on IWS, refer to Services Announcement , dated September 25, Note: Due to the Earth's magnetic field, CRT monitors are manufactured to work in northern, southern, and equatorial regions of the earth and may not produce a satisfactory image when moved between them. Any required adjustment (if possible) is not covered under IWS and may be subject to a chargeable action. The magnetic field does not affect flat panel LCD monitors. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 12

13 Licensing Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system. Maintenance services ServicePac, ServiceSuite, and ServiceElect ServicePac, ServiceSuite, and ServiceElect provide hardware warranty service upgrades, maintenance, and selected support services in one agreement. Warranty service upgrade During the warranty period, warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service service acquired by the customer. Service levels are response time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Customer Replaceable Units (CRUs) will be provided as part of the Machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below. IBM will repair the failing Machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit, and suitable for the purpose. The following Warranty Service Upgrade options are available: On-site Service - IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, 4 hour average response. On-site Service - IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 4 hour average response. On-site Service - IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 2 hour average response. Maintenance service If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the Machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. Customer Replaceable Unit (CRU) Service If your problem can be resolved with a Customer Replaceable Unit (CRU) (for example, keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your Machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 13

14 On-site Service IBM On-site Repair (IOR). IBM will repair the failing Machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit, and suitable for the purpose. The following On-site Service options are available: On-site Service - IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, next business day response. On-site Service - IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, 4 hour average response. On-site Service - IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 4 hour average response. On-site Service - IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 2 hour average response. Maintenance Service (ICA) Maintenance services are available for ICA legacy contracts. The preferred goto-market offerings are ServiceElect. However, ICA legacy contracts will still be available for current customers until they are withdrawn. Alternative service (warranty service upgrades) During the warranty period, warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service service acquired by the customer. Service levels are response time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Customer Replaceable Units (CRUs) will be provided as part of the Machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge under the type of warranty service specified below, On-site Service. IBM will repair the failing Machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit, and suitable for the purpose. The following warranty service upgrade option is available. On-site Service - IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 4 hour average response. Maintenance Service If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the Machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. Customer Replaceable Unit (CRU) service If your problem can be resolved with a Customer Replaceable Unit (CRU) (for example, keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 14

15 CRU to you for you to install. CRU information and replacement instructions are shipped with your Machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement. On-site Service IBM On-site Repair (IOR). IBM will repair the failing Machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit, and suitable for the purpose. The following On-site Service options are available: On-site Service - IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, next business day response. On-site Service - IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 4 hour average response. Non-IBM parts support Warranty service IBM is now shipping machines with selected non-ibm parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non- IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply. Warranty service upgrades and maintenance services Under certain conditions, IBM Integrated Technology Services repairs selected non- IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services. IBM Service provides hardware problem determination on non-ibm parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge. If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-ibm parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service. Warranty service upgrades IBM hourly service rate classification One Field-installable features Yes Model conversions No IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 15

16 Machine installation Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine. Graduated program license charges apply No Licensed Internal Code and Licensed Machine Code This product does not contain Licensed Internal Code or Licensed Machine Code. Educational allowance None Prices For current prices, contact IBM at 888-Shop-IBM ( ) or visit To locate the web price, search on the feature number in the Search field. The Single Entity Offerings (SEO) Description IBM 1U 18.5-inch Standard Console Kit IBM 1U 18.5-inch Enhanced Media Console Kit with Multi-Burner Drive and USB port IBM Common Access Card Reader (CAC) for Enhanced Media Console (North America Only) SEO number 17238BX 17238EX 44X3159 The following are features already announced for the 1723 machine type: Initial/ MES/ Model Feature Both RP Description number number support CSU MES IBM 1U 18.5" Standard Console HC1 A3EK Initial IBM 1U 18.5" Enhanced Media Console HC1 A3EL Initial IBM Common Access Card Reader for Enhanced Media Console HC1 A3EM Initial The following are features already announced for the 3331 machine type: Initial/ MES/ Model Feature Both RP Description number number support CSU MES IBM Common Access Card Reader for Enhanced Media IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 16

17 Console HC1 A3EM MES Maintenance charges For additional information on maintenance and pricing, contact your IBM Sales Representative or your IBM Business Partner, or call IBM-CALL ( ). ServicePac for Warranty and Maintenance Machine ServicePac type/model Description part number 1723 all Electronic - 1yr MA 9 x 5 IOR 14R next business day response Electronic - 1yr MA 9x5x4 IOR 29R hour average response Electronic - 1yr MA 24x7x4 IOR 29R hour average response Electronic - 1yr MA 24x7x2 IOR 29R hour average response 1723 all Electronic - 2yr MA 9 x 5 IOR 29R next business day response Electronic - 2yr MA 9x5x4 IOR 29R hour average response Electronic - 2yr MA 24x7x4 IOR 29R hour average response Electronic - 2yr MA 24x7x2 IOR 29R hour average response 1723 all Electronic - 3yr 9x5x4 IOR 29R hour average response Electronic - 3yr 24x7x4 IOR 29R hour average response Electronic - 3yr 24x7x2 IOR 29R hour average response 1723 all Electronic - 4yr 9 x 5 IOR 29R next business day response Electronic - 4yr 9x5x4 IOR 29R hour average response Electronic - 4yr 24x7x4 IOR 29R hour average response Electronic - 4yr 24x7x2 IOR 29R hour average response 1723 all Electronic - 5yr 9 x 5 IOR 29R next business day response Electronic - 5yr 9x5x4 IOR 29R hour average response Electronic - 5yr 24x7x4 IOR 29R hour average response Electronic - 5yr 24x7x2 IOR 29R hour average response These ServicePac offerings are valid for models announced in the United States. IBM Global Financing IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 17

18 enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our endto-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle. Order now To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) For IBM representative: callserv@ca.ibm.com For IBM Business Partner: pwcs@us.ibm.com Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: YE001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks PureFlex and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both. IBM, System x, BladeCenter, PartnerWorld, Global Technology Services, AIX, ServicePac, ServiceSuite and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 18

19 For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 19