GLOBAL SERVICE APPLICATION. Business User
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1 GLOBAL SERVICE APPLICATION Business User Getting Started Guide September 10, 2013
2 Go to NOTE: The system is sensitive to your browser setting. EX. if you have U.K. settings in your browser the system will automatically divert to U.K. If you want to choose a different country please choose by clicking at the flag icon at the bottom of the page. Online warranty support tool - v1.0 Page 1 of 17
3 Please see expanded view (choose your country of preference). NOTE: If you claim from Luxemburg please choose France in order to see the pages in French. If you claim from Belgium please choose Nederland for Dutch or France for French. Online warranty support tool - v1.0 Page 2 of 17
4 Go to the Support tab and choose Replacement Service or Register you Product from the WARANTY & REPALCEMENT tab. Register as a new user or returning user? Online warranty support tool - v1.0 Page 3 of 17
5 Register as a new user: Online warranty support tool - v1.0 Page 4 of 17
6 Are you a Business user? BUSINESS: Choose the following as indicated. If you log as a Business User you will have to finish your registration Online warranty support tool - v1.0 Page 5 of 17
7 Define company type: in your case please choose Call Center or Other Business Customer Provide number of headsets and Company name Online warranty support tool - v1.0 Page 6 of 17
8 When you create a new account you will have to first register your products. Find a product by typing full (or part) of the product s name in the search field, choose your product and you will be forwarded to the next screen (Product Registration Purchase date & QTY). OR click on the GO button to see full product list (see next screen). Online warranty support tool - v1.0 Page 7 of 17
9 Full product list screen, Please choose your product and click on the Register Product button to proceed on to the next screen (Product Registration Purchase date & QTY) NOTE: Please be aware that you can register multiple QTY of the same product under the same registration. Product Registration Purchase date & QTY Online warranty support tool - v1.0 Page 8 of 17
10 Product Registration Purchase date & QTY (Choose purchase date) Product Registration Purchase date & QTY (Add QTY of products) Online warranty support tool - v1.0 Page 9 of 17
11 Provide your place of purchase (not mandatory) Product registration is completed Online warranty support tool - v1.0 Page 10 of 17
12 You can now request warranty replacement Proceed by identifying failure reason and QTY NOTE: Please be aware that you can submit batch claims (i.e. you can claim multiple products, with multiple QTY and different failure codes per product under the same claim Online warranty support tool - v1.0 Page 11 of 17
13 Warranty replacement request completed Online warranty support tool - v1.0 Page 12 of 17
14 Customer account dashboard Online warranty support tool - v1.0 Page 13 of 17
15 Access Account Dashboard as well other screens can be approached in different ways, see below: You can update/edit your account information. Update Account profile page: Online warranty support tool - v1.0 Page 14 of 17
16 You can also update/edit your password Online warranty support tool - v1.0 Page 15 of 17
17 Address Book: You can edit your address How to edit your address: Online warranty support tool - v1.0 Page 16 of 17
18 You can add a new delivery address: Please add information in the screen below to create new shipping address: Online warranty support tool - v1.0 Page 17 of 17
19 2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, and the Sound World graphic are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
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