Cisco Extended Care 1.0 User Guide for Provider

Transcription

1 Cisco Extended Care 1.0 User Guide for Provider Version 1.0 November 19, 2013 Cisco Systems, Inc. Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website at Text Part Number:

2 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. <year> Cisco Systems, Inc. All rights reserved.

3 CONTENTS CHAPTER 1 Introducing Cisco Extended Care 1-1 About This User Guide 1-2 An Overview of Cisco Extended Care 1-2 Not Intended for Use In Emergency or for Patient Monitoring 1-2 A Sample Workflow 1-2 The Patient Begins the Appointment 1-2 The Provider Joins In 1-3 The Consultation Begins 1-4 The Appointment Ends 1-4 CHAPTER 2 The Provider Workflow 2-1 Joining the Appointment 2-2 Step 1 Log in to Cisco Extended Care 2-2 Step 2 Select an Endpoint (if Applicable) 2-3 Step 3 Select an Appointment 2-3 Step 4 Understanding the Appointment Screen 2-4 Step 5 Join the Conference 2-6 Step 6 Select a Consult (if Applicable) 2-7 Conducting the Consultation 2-7 Chatting with the Patient 2-8 Viewing Historic Wellness Readings 2-8 Reading Questionnaire 2-9 Reading and Writing Messages 2-10 Writing Notes 2-11 Reading Notes History 2-11 Saving to EMR 2-12 Leaving the Teleconference 2-12 Exit the Appointment 2-12 Using Special Features 2-13 Printing Patient Data 2-13 Searching for a Patient Outside of an Appointment 2-14 Sending Messages to the Patient Outside of an Appointment 2-15 Basic System Tasks 2-16 Changing Your Password

4 Contents Locking and Unlocking the Application 2-16 Locking the Application When You Leave 2-16 Unlock the Application When You Return 2-16 Logging Out of Cisco Extended Care 2-17 Forgot Your Password 2-17 APPENDIX A Software Compatibility and Troubleshooting A-1 Browser Compatibility A-1 Troubleshooting A-2 Cisco Extended Care page displaying blank due to mixed content browser setting A-2 Cisco Extended Care used with any version of Internet Explorer browser in compatibility mode A-3 The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end a consult call A-3 Cisco Jabber for ipad has problem joining the appointment call A-3 Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call A-3 Contact Support A-4 APPENDIX B Video Endpoints B-1 G LOSSARY 2

5 CHAPTER 1 Introducing Cisco Extended Care Revised: November 19, 2013, This introduction explains the audience, purpose, and scope of this user guide. It provides an overview of Cisco Extended Care and describes the sample workflow. These topics are included in this chapter: About This User Guide An Overview of Cisco Extended Care Important Safety Information A Sample Workflow The Patient Begins the Appointment The Provider Joins In The Consultation Begins The Appointment Ends 1-1

6 About This User Guide Chapter 1 Introducing Cisco Extended Care About This User Guide This User Guide is for users of Cisco Extended Care. It assumes that these users have some experience with personal computers. For convenience, elementary computer terminology is included in the Glossary. This guide describes Cisco Extended Care, and explains how users interact with the software, which is described in A Sample Workflow on page 1-2. The Appendix-A has a list of browsers and their level of support in Cisco Extended Care and also describes how to perform troubleshooting steps for issues and errors that may occur when using Cisco Extended Care. An Overview of Cisco Extended Care Cisco Extended Care is a personal health and wellness collaboration platform, enabling patient engagement and care team interactions at any time and from anywhere. The solution provides: Enhanced and efficient care coordination Secure messaging Appointment calendar and scheduling Ability to access questionnaires Real time video collaboration Anywhere access to care team consults Personalized content sharing Video platform to drive health and wellness awareness and education Open APIs to enable third party applications and environments Not Intended for Use In Emergency or for Patient Monitoring Cisco Extended Care is not intended for use in emergency situations. In the event of an emergency, call 911 or your local emergency response system. Cisco Extended Care is not for use in situations involving real-time patient monitoring or alarming. A Sample Workflow This section provides a sample screen sequence of a typical telemedicine appointment. All of these functions are described in detail later in this guide. The Patient Begins the Appointment Think of this section as an executive summary. You aren t expected to try to read the details of the screens shown in these illustrations. You will see full-sized versions of all of these screens in the next chapter. 1-2

7 Chapter 1 Introducing Cisco Extended Care A Sample Workflow Step 1 Step 2 The Patient logs into Cisco Extended Care using username and password. The Patient has secure access to Messages, Calendar, Education, Readings, and Questionnaires quick links. 1 Step 3 The Patient can start either scheduled or an unscheduled appointment that alerts the Provider that this consultation can begin. This appointment appears on the Provider s Ready Appointments list. 2 3 The Provider Joins In Step 4 Step 5 The Provider comes into the Provider station, logs in, and sees a list of all of the ready appointments. The Provider clicks the appointment he or she wants to join. The appropriate appointment screen automatically displays

8 A Sample Workflow Chapter 1 Introducing Cisco Extended Care The Consultation Begins Step 6 Step 7 The Provider conducts the appointment. The Provider evaluates the historic wellness readings, and questionnaires while communicating with the patient. 6 The Appointment Ends Step 8 The Provider exits the appointment. 7 Step 9 The Provider does any necessary post-appointment work, such as saving or printing the patient information. 8 Step 10 The Patient ends the appointment

9 CHAPTER 2 The Provider Workflow Revised: November 19, 2013, This chapter describes the tasks performed by the licensed health care professional in the role of Cisco Extended Care Provider. During the appointment, the patient shares historic wellness readings and questionnaires with the Provider. When the Patient and Provider are ready for the appointment to begin, both join the conference. The Provider communicates with the patient throughout the appointment. Note Historic wellness readings are readings from a wellness device that are either manually entered by the patient or retrieved from external sources, such as a PHR. This chapter covers the following tasks: Joining the Appointment Log In to Cisco Extended Care Select an Endpoint (if Applicable) Select an Appointment Understanding the Appointment Screen Join the Conference Select a Consult (if Applicable) Conducting the Consultation Chatting With the Patient Viewing Historic Wellness Readings Reading Questionnaires Reading and Writing Messages Write Notes Reading Notes History Saving to EMR Leaving the Conference Exit the Appointment Using Special Features Print Patient Data Searching for a Patient Outside of an Appointment Sending Messages to the Patient Outside of an Appointment Basic System Tasks 2-1

10 Joining the Appointment Chapter 2 The Provider Workflow Changing your Password Locking and Unlocking the Application Logging out of Cisco Extended Care Joining the Appointment After you arrive at the Provider s station, you are ready to begin the appointment. The steps for this process are summarized below, and then detailed later in this section. Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log in to Cisco Extended Care Select an Endpoint (if Applicable) Select an appointment Understanding the Appointment Screen Join the Conference Select a Consult (if Applicable) Step 1 Log in to Cisco Extended Care Typically you will begin your session by accessing Cisco Extended Care from your browser. Open a browser window and enter When you see the Cisco Extended Care Login screen (see Figure 2-1), enter your user name and password. Click Login. Note Refer to Appendix A, Software Compatibility and Troubleshooting for a list of browsers and their level of support in Cisco Extended Care and also describes how to perform troubleshooting steps for issues and errors that may occur when using Cisco Extended Care. Note If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the browser setting needs to be changed to allow content display. Refer to Appendix A, Cisco Extended Care page displaying blank due to mixed content browser setting for instructions to change the browser setting. Note If you are using any version of Internet Explorer browser in compatibility mode, the browser s compatibility setting needs to be turned off. Refer to Appendix A, Cisco Extended Care used with any version of Internet Explorer browser in compatibility mode for instruction to change the browser compatibility setting. 2-2

11 Chapter 2 The Provider Workflow Joining the Appointment Figure 2-1 Logging in to Cisco Extended Care Step 2 Select an Endpoint (if Applicable) Once you have logged in, the Ready Appointments screen is displayed (see Figure 2-2). A Provider will have an option to select an Endpoint if more than one Endpoint is configured for your installation. If you want to change an Endpoint, click the Endpoint link (shown on the right side of Figure 2-2), and select an Endpoint from the drop-down Endpoint Selection menu. Click Ok to confirm the selection and click Close to close the screen. Step 3 Select an Appointment You may choose an appointment based on any of the information provided in the Ready Appointments window. For example, you may have had a scheduled appointment in your calendar for a patient that appears in your queue. You might select an appointment based on the reason for the visit or the amount of time the patient has been waiting. Finally, some appointments are put only in your queue, while other appointments might be placed in the queue of several Providers. This information may also be used to prioritize which appointment to take. Click Select to the left of the appointment you want to join. In the example shown in Figure 2-2 there are two appointments that the Provider can choose. Tip Click Select First to select the appointment that was waiting the longest. 2-3

12 Joining the Appointment Chapter 2 The Provider Workflow Figure 2-2 The Ready Appointments Screen Endpoint Selection Link Select First Step 4 Understanding the Appointment Screen Once you click on an appointment, you will see the main Cisco Extended Care Appointment window, shown in Figure 2-3. Note The tabs, buttons and the links of the appointment window vary depending on the optional features configured for your installation. Fields and buttons on the Appointment Window include the following. All of these features in an appointment are described in detail later in this chapter. a. Appointment Data - includes patient data and reason for visit. b. Patient Details - when the patient details tab is clicked, patient details are displayed here. If some of the fields are blank, those are not shared by the patient. c. Consult - this is an optional feature that allows multiple Providers in a single appointment. d. Participants - this lists the participants in the appointment. It will also list the consult if it is added in the middle of an appointment. e. Exit Appointment - this button allows you to exit this appointment after you have completed your evaluation. f. Join - this button allows you to join a video conference with the patient. 2-4

13 Chapter 2 The Provider Workflow Joining the Appointment g. Chat - this tab allows you to chat with the participants. It is described in more detail later in this chapter. h. Historic Wellness Readings - this tab(s) allows you to read the historic wellness readings in graphical and tabular format. i. Next link - this link allows you to view the next appointment screen. j. Questionnaire - this tab allows you to read the questionnaire data provided by the patient. k. Message - this tab allows you to read messages and search for messages by providing the date range. l. Notes - this tab allows you to write notes. It is described in more detail later in this chapter. m. Notes History - this tab allows you to read saved notes. It is described in more detail later in this chapter. 2-5

14 Joining the Appointment Chapter 2 The Provider Workflow Figure 2-3 The Provider s Appointment Screens Step 5 Join the Conference The Join function allows you and the patient to communicate with one another orally and visually in the TelePresence conference. You must click Join as illustrated in Figure 2-3 to join a conference with the patient. Note The Join button will not be shown if the automatic start (Start Call on Ready) is configured for your installation. The conference call will start automatically when you select an appointment without the need to click the Join button. 2-6

15 Chapter 2 The Provider Workflow Conducting the Consultation Note If you are using Cisco Jabber for ipad, make sure you log in into the Jabber before starting/joining the appointment (See Appendix A, Cisco Jabber for ipad has problem joining the appointment call ). Step 6 Select a Consult (if Applicable) An appointment will have the Consult calls option if it is configured for your installation. The sample screen in Figure 2-4 shows the Consult option. If your Cisco Extended Care is configured to optionally support consult calls, you choose if the call is going to be a consult call by clicking on add/delete link to add or delete a consult (see Figure 2-4). An example of a consult call would be if the consulting Provider wants to include a specialist in the consultation. In this case, there would be two Provider stations involved in a single call. Figure 2-4 Consult Option Conducting the Consultation You can now conduct the appointment, discuss, and provide post-appointment instructions with the Patient. The items included in this section are all features that you may find useful, but that are not necessarily a part of every appointment. The activities that may be done during a consultation include the following: Chatting With the Patient Viewing Historic Wellness Readings Reading Questionnaire Reading and Writing Messages Writing Notes 2-7

16 Conducting the Consultation Chapter 2 The Provider Workflow Reading Notes History Saving to EMR Leaving the Teleconference Exit the Appointment Tip The video conferencing microphone can transmit ambient noise in the surrounding area, such as audible conversations in or near the same area. If this seems to be a problem, ask the Patient to try to reduce or eliminate background noise before continuing with the appointment. Chatting with the Patient The Chat feature allows you to confer with the Patient using text messages. For example, if there is a language difference, you can use Chat to clarify communication. As another example, a Provider could share a URL related to the ailment or treatment. The Chat feature allows you to print out communications between you and the Patient as part of the permanent record. To use the Chat feature: 1. Click on the Chat tab. 2. Click To drop down list and choose the participant. 3. Type the message. 4. Click Send. Sender and Time Message Viewing Area Participant drop down list Message Entry Area Figure 2-5 Using the Chat Feature Chat Tab Send Button Viewing Historic Wellness Readings An appointment will have historic wellness readings option if it is configured for your installation. Your installation might have one or more historic wellness readings configured. If your Cisco Extended Care is configured to historic wellness reading(s), you click the readings tab(s) to read the historic wellness readings. An example of three historic wellness readings tabs BMI, BP-Systolic, BP-Diastolic are illustrated in Figure

17 Chapter 2 The Provider Workflow Conducting the Consultation Figure 2-6 Using the Historic Wellness Readings Feature Reading Questionnaire An appointment will have the Questionnaire option if it is configured for your installation. The sample screen in Figure 2-7 shows the Questionnaire option. Questionnaire tab allows you to read latest questionnaire and history of questionnaires (See Figure 2-7). Figure 2-7 Using the Questionnaire Feature Latest Questionnaire Questionnaire History 2-9

18 Conducting the Consultation Chapter 2 The Provider Workflow Note The appointment features Reading, Questionnaire, and Consult are available based on the options been configured for your installation. Reading and Writing Messages The Messages feature allows you to send new message or view saved messages sent to the Patient (see Figure 2-8). To read a message: 1. Click Messages tab. 2. A screen provides a list of the messages you have sent to the patient. Click Subject link to view the message. 3. Click Close to close the message. To send a new message: 4. Click Compose, and then enter the subject and message text. 5. click Ok. Figure 2-8 Using the Messages Feature Compose link Read/View Message Compose New Message 2-10

19 Chapter 2 The Provider Workflow Conducting the Consultation Writing Notes If your Cisco Extended Care as been configured to support Provider Notes, you will see a Notes tab, as shown in Figure 2-9, where you can optionally enter appointment notes. Figure 2-9 Using the Notes Feature Notes Tab Reading Notes History The sample screen in Figure 2-10 shows the Notes History feature. It allows you to read the contents of the notes from previous appointments. Figure 2-10 Using the Notes History Feature Notes History Tab 2-11

20 Conducting the Consultation Chapter 2 The Provider Workflow Saving to EMR The sample screen in Figure 2-11 shows the Save to EMR feature. To save data to EMR: 1. In the upper left-hand corner of the screen, click Save to EMR. A pop-up dialog box provides items to be saved. 2. Check the boxes for the items that you want to save, and click OK. 3. A confirmation pop-up dialog box provides the successfully saved message. Click Ok. Figure 2-11 Save to EMR link Using the Save to EMR Feature Leaving the Teleconference If you use the Leave 1 button to leave the Teleconference, neither party can see or hear the other. You can start the Teleconference up again by clicking the Join button (See Figure 2-12). Exit the Appointment When you have finished, click Exit to leave the appointment (if you have completed your part of the appointment or if you just need to step away for a short period). Click Exit and Requeue to exit the appointment and return the appointment to the Provider Group if you want another provider to handle this appointment (See Figure 2-12). You can proceed to another appointment, or you can log off the Provider login entirely. Exit Button Figure 2-12 Exit the Appointment Leave Button Note When using Cisco Jabber for ipad, Exit will just end the appointment but not the video call. Use the Jabber controls to end the video call. 1. Leave button is not available when using Cisco Jabber for ipad. 2-12

21 Chapter 2 The Provider Workflow Using Special Features Note If you are in a consult call where there are more than one Provider in an appointment, the call will get terminated only when all the participants end the consult call (See Appendix A, The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end a consult call ). Using Special Features The items included in this section are all features that you may find useful, but are not necessarily a part of every appointment. These are the things you may want to do: Printing Patient Data Searching for a Patient Outside of an Appointment Sending Messages to the Patient Outside of an Appointment Printing Patient Data If your site has a printer attached to Cisco Extended Care, you can print out the appointment data, historic wellness readings, and questionnaire portions of the appointment data (see Figure 2-13). To print out the patient data: 1. In the upper left-hand corner of the screen, click Print. A pop-up dialog box provides a list of the items that you can choose to print. 2. Check the boxes for the items that you want to print, and click OK. A print preview is displayed. 3. If this is what you want to print, click Print at the bottom left of the preview screen. 2-13

22 Using Special Features Chapter 2 The Provider Workflow Figure 2-13 Print Button Using the Print Feature Print Dialog Box Print Preview Print Button Note Although there are Print and Return buttons at both the top and the bottom of the Print Preview screen, these do not show up on the printout. Searching for a Patient Outside of an Appointment The Search option allows you to search for a patient from outside of an appointment. Enter all or part of the search data and click Search as shown in Figure Select a patient from the search result to view the patient details, historic wellness readings, questionnaires, messages, and Notes History. Provider can also send messages to the patient outside of an appointment (See Sending Messages to the Patient Outside of an Appointment on page 2-15). Note A patient s information screen displays automatically if an exact search result is found. 2-14

23 Chapter 2 The Provider Workflow Using Special Features Figure 2-14 Using the Patient Search Feature Searched Patient Information Search Sending Messages to the Patient Outside of an Appointment Once the patient is searched, you can send new message or view saved messages of Patient outside of an appointment (see Figure 2-15). To read a message: 1. Click Messages tab. 2. A screen provides a list of the messages you have sent to the patient. Click Subject link to view message. 3. Click Close. To send a message: 4. Click Compose, and then enter the subject and message text. 5. click Ok. Figure 2-15 Using the Messages Feature Outside of an Appointment Compose New Message Message Tab Compose New Message Ok Button 2-15

24 Basic System Tasks Chapter 2 The Provider Workflow Basic System Tasks The instructions in the remainder of this guide describe how to change your password, lock, unlock, and logout of Cisco Extended Care. Changing Your Password To change the password, do the following: 1. Click Change Password at the top right of the screen (shown in Figure 2-16). 2. Type your Current Password, New Password, and Retype Password in the boxes provided. 3. Click Save. Locking and Unlocking the Application You should be careful to lock the application before you go. This prevents unauthorized access, and, if an appointment is active, it prevents anyone else from seeing the appointment content. You can unlock the application, returning to the same window, when you come back. Warning If you do not lock the application, and you leave it unattended for a certain length of time (determined when your application was configured), the application will log you out automatically. However, while the application is locked, automatic logout does not apply. Locking the Application When You Leave To lock your application: 1. Click Lock at the top right of the window (shown in Figure 2-16). 2. In the Lock confirmation message dialog box, click Yes. The Unlock window displays. It contains your Username and a place for your Password. (A portion of this screen is shown at the right in Figure 2-16.) Tip Keep in mind that another user can type over your name, and log into this station, ending any active appointment. You will be automatically logged out. Unlock the Application When You Return To unlock your application, type in your Password (your Username will already be entered), and click Unlock. 2-16

25 Chapter 2 The Provider Workflow Basic System Tasks Figure 2-16 Changing Password, Locking, and Unlocking Cisco Extended Care Change Password Lock Logout Logout Screen Change Password Screen Unlock Confirmation Screen Unlock Screen Logging Out of Cisco Extended Care You should log out of the application entirely: At the end of the day If you will not be the next person to use this application If you will be gone for some time Make sure you have printed any appointment information first. To log out: 1. Click Logout at the top right of the window (see Figure 2-16). You see the confirmation message. 2. Click Yes. Forgot Your Password If you have forgotten your password, contact support. 2-17

26 Basic System Tasks Chapter 2 The Provider Workflow 2-18

27 APPENDIXA Software Compatibility and Troubleshooting Revised: November 19, 2013, Browser Compatibility Table A-1 lists the browsers and their level of support in Cisco Extended Care. Fully supported means the relevant components have been completely tested on these browsers and are certified to work. Compatible means the relevant browser components have been functionally tested on these browsers at a high level but exhaustive testing has not been done. Table A-1 Browser Compatibility by Operating System and User Type Platform Browser Name Browser Version Support Level Patient Windows 7 Internet Explorer 8 Fully Supported Internet Explorer 9 Fully Supported Chrome 26 Fully Supported Firefox Fully Supported Windows 8 Internet Explorer 10 Fully Supported Chrome 26 Fully Supported Mac OS Safari Fully Supported Chrome 26 Compatible ipad ios Safari Fully Supported Chrome 26 Not Supported Provider Windows 7 Internet Explorer 8 Fully Supported Internet Explorer 9 Fully Supported Chrome 26 Fully Supported Firefox Fully Supported Windows 8 Internet Explorer 10 Fully Supported Mac OS Safari Fully Supported A-1

28 Troubleshooting Appendix A Software Compatibility and Troubleshooting Platform Browser Name Browser Version Support Level ipad ios Safari Fully Supported Chrome 26 Not Supported Administrator Windows 7 Internet Explorer 8 Fully Supported Internet Explorer 9 Fully Supported Firefox Fully Supported Troubleshooting This section describes how to perform troubleshooting steps for issues and errors that may occur when using Cisco Extended Care. Cisco Extended Care page displaying blank due to mixed content browser setting If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the page displays blank due to mixed content browser setting. The browser settings need to be changed to allow content display. Follow these steps if you are using an Internet Explorer browser: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Click Tools Click Internet Options Click Security tab Click Internet in the zone selection Click Custom dialog box Set the Display mixed content option to Enable Follow these steps if you are using a Firefox browser: Step 1 Step 2 Step 3 Step 4 Step 5 In the browser URL field, enter about:config A page loads with the message "This might void warranty!" Click I 'll be careful, I promise! In the search field, search for security.mixed_content.block_active_content and set its property to false. Restart browser Follow these steps if you are using a Safari browser on a Mac: Step 1 Step 2 In the Safari browser, go to Preferences Select Privacy A-2

29 Appendix A Software Compatibility and Troubleshooting Troubleshooting Step 3 Step 4 In Block Cookies, select the Never option Restart browser Follow these steps if you are using a Safari browser on an ipad: Step 1 Step 2 Step 3 Step 4 Step 5 Choose Settings Select Safari Select Accept Cookies in the Privacy section Select the Always option Restart browser Cisco Extended Care used with any version of Internet Explorer browser in compatibility mode If you are using any version of Internet Explorer browser in compatibility mode, the browser s compatibility setting needs to be turned off. Follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 In the Internet Explorer browser, click Tools Click Compatibility View settings Uncheck Display all websites in Compatibility View If you are using Cisco Extended Care within the enterprise, uncheck Display intranet sites in Compatibility View If the Cisco Extended Care website is listed under the Websites you have added to Compatibility View, select it and click Remove The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end a consult call If you are in a consult call where there are more than one Provider in an appointment, the call will get terminated only when all the participants end the consult call. Cisco Jabber for ipad has problem joining the appointment call If you are using Cisco Jabber for ipad, make sure you log in into the Jabber before starting/joining the appointment. Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call when experiencing poor network connectivity. If you want to know more about Jabber SDK ports, protocols, and open issues, refer to the Jabber SDK Release Notes, which can be found at A-3

30 Contact Support Appendix A Software Compatibility and Troubleshooting Note If you are using Cisco Desktop Video/Jabber SDK with Safari browser on a Mac, the video conference pop-up window will not show the self view video. Contact Support Contact support if you are unable to resolve problems on your own. A-4

31 APPENDIXB Video Endpoints Revised: November 19, 2013, A video endpoint facilitates video conferencing for two are more locations. Cisco Extended Care supports various video endpoints as defined in Table B-1. Table B-1 Video Endpoints Item Description Cisco TelePresence SX20 The Cisco TelePresence SX20 is a teleconferencing system with a camera, wall mount, table microphone, and remote control. Cisco Jabber Video 1 The Cisco Jabber Video client application works with your PC and a webcam or USB camera to provide video communications from a different physical location. Cisco TelePresence EX60/90 The Cisco TelePresence EX60/90 is a teleconferencing system with a a high-quality screen with clear high-definition (HD) video, precision HD camera, dual front speakers. Provides video communications and collaboration on the desktop. Cisco TelePresence C20/C40/C60 Cisco TelePresence C20/C40/C60 is a teleconferencing system with a high-definition (HD) video and audio conferencing with precision HD camera. Provides the flexibility to incorporate HD video and collaboration into team-based applications. B-1

32 Appendix B Video Endpoints Item Description Cisco TelePresence 500 Series Cisco TelePresence 500 Series is a teleconferencing system that has specially designed high-definition (HD) images with excellent eye contact, full duplex, CD-quality audio, and an advanced two-dimensional microphone. Cisco Edge 95 MXP Cisco Edge 95 MXP is a teleconferencing system that has superior video quality with the Tandberg precision high-definition (HD) camera. Transforms a flat panel display into a high definition interactive Conferencing system. Cisco TelePresence MX200 Cisco TelePresence MX200 is a teleconferencing system delivering high-definition performance with precision HD camera helps ensure optimal framing and video clarity. Cisco DX650 IP Phone Cisco DX650 IP Phone has fully integrated touch screen, high-definition (HD) video, 2 full-size USB 2.0 ports for headsets and the camera, dual independent displays with an external monitor using High-Definition Multimedia Interface (HDMI). Cisco E20 IP Phone Cisco E20 IP Video Phone has fully integrated wide format LCD screen, DVD quality video resolution, high resolution Cisco camera with integrated privacy shutter, ultra wide band speaker phone, keypad, and handset. Cisco Jabber for ipad 2 Cisco Jabber for ipad client application provides integrated voice, high-quality video, and video calling capabilities on the Apple ipad. B-2

33 Appendix B Video Endpoints Item Description Cisco Desktop Video 3 Cisco Desktop Video Communications provides building blocks for Cisco UC to enable web applications providing voice and video. 1. If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the browser setting needs to be changed to allow content display. Refer to Appendix A, Cisco Extended Care page displaying blank due to mixed content browser setting for instructions to change the browser setting. 2. If you are using Cisco Jabber for ipad, make sure you log in into the Jabber before starting/joining the appointment call. Refer Appendix A, Cisco Jabber for ipad has problem joining the appointment call. 3. Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call when experiencing poor network connectivity. If you want to know more about Jabber SDK ports, protocols, and open issues, refer to the Jabber SDK Release Notes, which can be found at Refer Appendix A, Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call. B-3

34 Appendix B Video Endpoints B-4

35 GLOSSARY Revised: November 19, 2013, A Ambient noise API Application The background sound at a given location. An application programming interface (API) specifies how some software components should interact with each other. Computer software designed to help the user to perform single or multiple tasks. B Browser A computer application that connects your computer with the Internet. Refer to Appendix A, Browser Compatibility for a list of browsers and their level of support in Cisco Extended Care. C Chat A feature that allows appointment participants to communicate using text messages. See Chat with the Patient on page 2-5. Cisco Extended Care Cisco Extended Care is a personal health and wellness collaboration platform, enabling patient engagement and care team interactions at any time and from anywhere. Conference Consult A Telepresence conference using the Cisco Extended Care software. An appointment option that allows you to include more than one Provider in an appointment. If your Cisco Extended Care installation is configured to support consult calls, the Provider chooses whether the call is going to be a two-party call (a point-to-point call) or a consult call (a bridge call). See Step 6 Select a Consult (if Applicable) on page 2-7. H High-Definition Video Hosted A video of higher resolution than is standard. A software delivery model in which Cisco Extended Care and associated client data reside in a central location managed by a hosting service, and are accessed by clients using a web browser. GL-1

36 Glossary I Icon A small pictures that represent the programs on your computer. L Login Logout/Log off The process of connecting to a secure system. The process of exiting a secure system. P Provider Provider Group Provider Station The licensed medical professional who provides medical evaluations from a remote site. Most often this will be a physician or a physician s assistant. A collection of Provider names to which an appointment can be queued. This allows the first available Provider in the group to take the appointment. The place where the Provider sits during the Cisco Extended Care appointment. Q Questionnaire A set of questions with a choice of answers, devised for the purposes of statistical study. S Secure Messaging Site Admin A way to transmit sensitive messages and data securely. Site Administrator. The person who maintains user accounts on Cisco Extended Care. Specialist A physician trained in a particular branch of medicine. T Telepresence TelePresence is a technology that combines visual, audio, and interactive technologies to create an in person experience. GL-2

37 Glossary U URL Uniform Resource Locator. An address on the World Wide Web. When you click a URL, your web page is redirected to that location GL-3

38 Glossary GL-4