ShopKey5 TM Repair Information Training Snap-on Incorporated; All Rights Reserved

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2 Course Objectives Introduce the products basic functions as well as the history of the.com product. You will learn; Differences in the data sets between model year and 2003 to current Navigating Repair information Accessing from the Index Using Search Creating Live Tips and a profile Becoming a power user 2007 Snap-on Incorporated; All Rights Reserved 2

3 Agenda ShopKey5.com Overview Differences between DVD and.com Editorial styles Features Comparison Getting Started Search Tips SVG Wiring Diagrams Mode $06 Diagnostics Estimator TSBs and Recalls Maintenance and Fluids Quotes 2007 Snap-on Incorporated; All Rights Reserved 3

Getting Started The What s New tab displays the most recent new

Getting Started Quote Default Settings 2007

Search Conventional access is through the indexes on the left of the screen, but you need to

31 Search, Exact match Adding quotes turns off the thesaurus, converts the search tool into an exact search tool and will return results only for the words or the words you have placed in quotes Snap-on Incorporated; All Rights Reserved 31

33 Search 1. What are the 5 user features built into the Google search tool that making navigating easier but may not be obvious to our users? Spell Check Suggest List Context View Thesaurus Exact Match 2007 Snap-on Incorporated; All Rights Reserved 33

35 Search 2. What is the unique feature of our search tool compared to other Repair Information providers search tool? Our search tool searches the repair articles for a search result and not just categories, sub-categories and components 2007 Snap-on Incorporated; All Rights Reserved 35

38 Tips Fundamental Principles of ShopKey Live We are Smarter than Me Tips from 27,000 plus Shops Collection of information no one person could possibly know Quick Silver Bullets Tips in context with repair information Preferred Tech Communication Style 2007 Snap-on Incorporated; All Rights Reserved 38

ShopKey Live creates the industry s only solution to tie complete OEM information together

Tips, Rating Rating stars Monitor Review Flag

52 1.What is Shopkey Live Tips? ShopKey Live creates the industry s only solution to tie complete OEM information together with real-world technician experience Snap-on Incorporated; All Rights Reserved 52

SVG Wiring Diagrams Restore Hide/Show Highlight Highlight Color Highlighted

SVG Wiring Diagrams Find Icon Results are Bolded

64 SVG Wiring Diagrams Keyboard Hotkeys for SVG: Alt + Mouse activates the grab function to navigate through diagram Ctrl + Mouse activates zoom in. Left-click zooms in or click and drag to select a boxed area to zoom on. Ctrl + Shift + Mouse activates zoom out Snap-on Incorporated; All Rights Reserved 64

67 SVG Wiring Diagrams Background Who is Valley Forge. Valley Forge creates, manages and delivers Wiring Diagrams to the Automotive Industry. What does SVG mean Snap-on Incorporated; All Rights Reserved 67

68 SVG Wiring Diagrams Background Who is Valley Forge. Valley Forge creates, manages and delivers Wiring Diagrams to the Automotive Industry. What does SVG mean. Scalable Vectored Graphics Snap-on Incorporated; All Rights Reserved 68

69 SVG Wiring Diagrams Background Who is Valley Forge. Valley Forge creates, manages and delivers Wiring Diagrams to the Automotive Industry. What does SVG mean. Scalable Vectored Graphics. Where can you find SVG Wiring Diagrams Snap-on Incorporated; All Rights Reserved 69

70 SVG Wiring Diagrams Background Who is Valley Forge. Valley Forge creates, manages and delivers Wiring Diagrams to the Automotive Industry. What does SVG mean. Scalable Vectored Graphics. Where can you find SVG Wiring Diagrams. Only Through Mitchell1/ShopKey Products Snap-on Incorporated; All Rights Reserved 70

Mode $06 Diagnostics Consistent, easy to find, single source look-up

Repair History From the Repair Article screen go to the menu tabs

76 Repair History From the new vehicle selection screen place your cursor on the Repair History link and open the dropdown to select the vehicle you wish to revisit Snap-on Incorporated; All Rights Reserved 76

78 Repair History What is one of the useful features of the Repair History Link. Using the Repair History link to jump between vehicles will take you back to the beginning of the article you were previously viewing Snap-on Incorporated; All Rights Reserved 78

Estimator Mitchell Labor Time Factory Warranty Time Combination

85 Estimator 1. What is one of the unique features of the Parts and Labor estimator product. One click and you have both Parts prices and Labor costs, single source information when assembling estimates Snap-on Incorporated; All Rights Reserved 85

91 TSBs and Recalls Is there any way to view only the TSBs that relate to the problem the vehicle was brought in for. TSBs can be searched by Category, Category with Filters or by using Search Snap-on Incorporated; All Rights Reserved 91

Maintenance Indicator Normal Severe 2007

94 Maintenance Type coolant into the search box Click the SEARCH button The required interval appears. Place your cursor on the interval and click it to reveal the procedure 2007 Snap-on Incorporated; All Rights Reserved 94

Quotes Click the Print Tab Preview the quote before distributing and then

1. Move your mouse to the location you wish text to appear in the document. 2. Click the mouse. The insertion point appears.

1. Move your mouse to the location you wish text to appear in the document. 2. Click the mouse. The insertion point appears. Word 2010 Text Basics Introduction Page 1 It is important to know how to perform basic tasks with text when working in a word processing application. In this lesson you will learn the basics of working