2014 Cisco and/or its affiliates. All rights reserved.

Transcription

1 2014 Cisco and/or its affiliates. All rights reserved. 1

2 To manage your order on the Cisco Learning Network Space you will need to log in to the space by typing the following URL in your browser s address bar: Cisco and/or its affiliates. All rights reserved. 2

3 You will use your CCOID to log in. If you have not been on-boarded as an LP Admin, please follow the on-boarding process before attempting to manage your orders. More info at: Cisco and/or its affiliates. All rights reserved. 3

4 Login After you login, the Welcome screen will display with 3 tabs: My Content, Admin, Logout Click on Admin on the top right hand corner to access the portal Cisco and/or its affiliates. All rights reserved. 4

5 When you click the Admin tab, you will be redirected to the Order Management Screen Cisco and/or its affiliates. All rights reserved. 5

6 Page Overview Processed Tab (default) Displays order(s) successfully processed through the portal Lists all orders for the Learning Partner who has logged in. Orders with multiple SKUs will be displayed with each SKU on a separate line. Each SKU will display its own quantity. For an ESD who logs in, they will see all orders placed for their resale partners. The resale Learning Partner who logs in will see only their own orders. The last order processed in the portal should appear at the top of the list. Unprocessed Tab Displays order(s) which were not processed successfully and need additional attention 2014 Cisco and/or its affiliates. All rights reserved. 6

7 Order Details Order details can be viewed by clicking the green + sign on the left hand side Or you can click on Expand All or Collapse All 2014 Cisco and/or its affiliates. All rights reserved. 7

8 Search field To open up the Advanced Search field, click the down arrow in the search field. The search field supports partial search. It uses the Boolean operator AND when entering multiple search parameters 2014 Cisco and/or its affiliates. All rights reserved. 8

9 Searching for Orders placed through DCT To filter the list to display only Orders placed through DCT, select DCT in the Source dropdown. DCT order numbers will always start with DCT-, so alternatively, you can enter DCT- in the Order Number field Cisco and/or its affiliates. All rights reserved. 9

10 The Learning Offering will show the details of each order and their generated dbook(s). To view the details for a specific order, click the order quantity hyperlink or the folder icon under the Actions header Cisco and/or its affiliates. All rights reserved. 10

11 Below is how the Modify Learning Offering and Generated dbooks screen appears for a single SKU for an Order. Please note: If you have multiple generated dbooks, you may need to scroll down to view the dbooks Cisco and/or its affiliates. All rights reserved. 11

12 Generated dbook The bottom section of the Modify Learning Offering page will show the Generated dbooks, their Access Codes, the addresses that the Access Codes were sent to, and the statuses. If your order has multiple kits, you will see a line item for each student kit in your order. You can also view the details of your dbook by clicking on the green + sign Cisco and/or its affiliates. All rights reserved. 12

13 The Generated dbook section at the bottom of the Modify Learning Offering screen serves as a record/report of the status of all dbooks generated for a particular SKU for an Order Cisco and/or its affiliates. All rights reserved. 13

14 Please note: Your browser s Print will not print the symbols indicating the Status of each dbook. To include the Status in a printout, you will need to use your computer s PrtSc (PrintScreen) button Cisco and/or its affiliates. All rights reserved. 14

15 ed: The access code has been ed to the end user Redeemed: The end user has redeemed the access code. Revoked: The LP has revoked a previously redeemed access code. A revoked dbook can have the status changed back to Redeemed Cisco and/or its affiliates. All rights reserved. 15

16 For an order placed through DCT, an LP may only revoke or reinstate an Access Code that a student has redeemed. An LP may wish to revoke an Access Code that a student has redeemed, for example, if there was a payment issue. To edit the Access Code, click the pencil icon for the Redeemed Access Code Cisco and/or its affiliates. All rights reserved. 16

17 To revoke an Access Code, click the dropdown menu for the Status and select Revoked Cisco and/or its affiliates. All rights reserved. 17

18 Enter a Note if wish to have a reminder of why the dbook was revoked. Click Update when done Cisco and/or its affiliates. All rights reserved. 18

19 Upon successful update, a confirmation message is displayed Cisco and/or its affiliates. All rights reserved. 19

20 Upon successful update, the Status for the Access Code changes to Revoked Cisco and/or its affiliates. All rights reserved. 20

21 To reinstate an Access Code to Redeemed status, start by following the same steps as for revoking an Access Code. In the Status dropdown menu on the Modify dbook screen, select Redeemed. Be sure to click Update when done Cisco and/or its affiliates. All rights reserved. 21

22 The menu bar above the title of each screen allows you to select other ways to manage your order. The Learning Offering and dbook Management screens allow searching for the same information and displaying it in different ways Cisco and/or its affiliates. All rights reserved. 22

23 The Learning Offering management screen lists one line per SKU per Order, the same as on the Order Management screen. The data is simply displayed a little differently. The only way to search is by Learning Offering Name. The Learning Offering Name is the Order Number concatenated by the SKU Cisco and/or its affiliates. All rights reserved. 23

24 The dbook Management screen lists one line per Access Code. The Advanced Search allows many convenient ways to search: Access Code Learning Offering (which is Order Number concatenated by SKU) for Access Code Student First Name Student Last Name Status 2014 Cisco and/or its affiliates. All rights reserved. 24

25 The screenshot shows the results of a search for Access Codes for all DCT orders, sorted by the Learning Offering column. (In effect, this sorts by Order Number.) 2014 Cisco and/or its affiliates. All rights reserved. 25

26 The Cisco Learning Partner Training and OnBoarding Information for Cisco Learning Network Space page and its links provide almost all the information you will need: For additional help, please contact Support: DCT Order Related Questions: Digital Kit Order Related Questions: General Cisco Learning Network Space System Usage Questions: Cisco and/or its affiliates. All rights reserved. 26

27 Thank you.