NOTE: Table of Contents will appear as shown to the left of every slide.. See larger image on last page of this Storyboard

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1 Section Number: #1 Page Title: Intro Section Title: Overview NOTE: Table of Contents will appear as shown to the left of every slide.. See larger image on last page of this Storyboard elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 1 of 33

2 Section Number: #1 Page Title: Welcome Section Title: Overview Welcome to the UCSF Jabber ecourse. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 2 of 33

3 Section Number: #1 Page Title: Audio Closed Captions Section Title: Overview This ecourse contains audio. If sound is not available on your computer, please select the CC button on the play bar to view Closed Captioning. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 3 of 33

4 Section Number: #1 Page Title: Navigating Section Title: Overview On many slides throughout this ecourse, you will be able to CLICK the Back and Continue buttons on the bottom right of the screen. Animation: red box highlight over Back/Continue buttons. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 4 of 33

5 Section Number: #1 Page Title: Online Resources Section Title: Overview This ecourse is designed to walk you through the process to setup and configure Jabber on your UCSF computer. On many slides, you will be asked to go to websites or resources to assist you. You can either CLICK the link as instructed, or CLICK the icon on the top right of the screen. Animation: Sync green arrow pointing to top right icon. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 5 of 33

6 Section Number: #1 Page Title: Troubleshooting Tips Section Title: Overview On many slides throughout this ecourse, you will be given Troubleshooting Tips to help you setup Jabber on your system. Just rollover the Troubleshooting icon on bottom right of the screen for additional support information. Animation: Sync green arrow pointing to bottom right icon. Rollover: Troubleshooting Tips On many slides throughout this ecourse, you will be given Troubleshooting Tips to help you setup Jabber on your system. Rollover the Troubleshooting icon on bottom right of the screen to access support information. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 6 of 33

7 Section Number: #1 Page Title: Links and Resources Section Title: Overview Many sections include documents that are available for you to download, as well as relevant online resources. We have compiled a comprehensive Links and Resources section at the end of this ecourse, which you may access anytime through the Table of Contents. Animation: red box highlight over Links and Resources elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 7 of 33

8 Section Number: #1 Page Title: Resize ecourse Window Section Title: Overview This ecourse is designed to be a Step-by-Step guide to help you setup and get started with Jabber on your computer or device. You can move and/or resize this screen to help guide you through the process on your system. elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 8 of 33

9 Section Number: #1 Page Title: Objectives Section Title: Overview This ecourse is designed to guide UCSF users to setup, configure and use Jabber on supported devices. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 9 of 33

10 Section Number: #2 Page Title: Introduction to WebEx and Jabber at UCSF Title Slide Section Title: Introduction to Jabber at UCSF This section will give you an overview of Jabber at UCSF. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 10 of 33

11 Section Number: #2 Page Title: Overview of Cisco Jabber Section Title: Introduction to Jabber at UCSF Jabber is a product from Cisco. It allows UCSF faculty and staff to do instant messaging or live chat, as well as share documents. All UCSF faculty and staff can use WebEx and Jabber at no additional cost. LINK: Cisco Jabber UC Project: elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 11 of 33

12 Section Number: #2 Page Title: Using Jabber at UCSF Section Title: Introduction to Jabber at UCSF Cisco Jabber allows UCSF faculty and staff to access instant messaging, and share documents directly with one other person. Jabber also allows you to join or create a WebEx meeting. elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 12 of 33

13 Section Number: #3 Page Title: Jabber Requirements Title Slide Section Title: Jabber Requirements This section explains the system requirements for Cisco Jabber, and how to request an account at UCSF. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 13 of 33

14 Section Number: #3 Page Title: Jabber System Requirements Section Title: Jabber Requirements UCSF supports Cisco Jabber on Windows 7, and Macintosh 10.8 and 10.9 operating systems. NOTES: elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 14 of 33

15 Section Number: #3 Page Title: Request a Jabber Account Section Title: Jabber Requirements Please contact IT ServiceNow to open a Jabber account. LINKS: IT ServiceNow: ITservicedesk@ucsf.edu elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 15 of 33

16 Section Number: #3 Page Title: Install Jabber Section Title: Jabber Requirements After IT creates your account, please make sure you submit a request to schedule a representative to install Jabber on your system. LINKS: IT ServiceNow: ITservicedesk@ucsf.edu elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 16 of 33

17 Section Number: #4 Page Title: Getting Started Title Slide Section Title: Getting Started with Jabber at UCSF This section will help you get started using Cisco Jabber at UCSF. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 17 of 33

18 Section Number: #4 Page Title: Sign In to Jabber Section Title: Getting Started with Jabber at UCSF When Jabber is installed on your device, you can launch it like any other application. When you launch Jabber for the first time, you will need to enter your UCSF Network login and password. Make sure you check the box to automatically sign in in for future Jabber sessions. Animation: Sync green arrow pointing to Sign me in checkbox. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 18 of 33

19 Section Number: #4 Page Title: The Cisco Jabber Hub Interface Section Title: Getting Started with Jabber at UCSF After you sign in, you ll see what s called the Jabber Hub. This diagram gives you an overview of the Cisco Jabber Hub Interface. You ll also have the opportunity to print Quick Reference Guides throughout this section. elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 19 of 33

20 Section Number: #4 Page Title: Jabber Status Messages Section Title: Getting Started with Jabber at UCSF Status messages allow other Jabber users to see if you are available. LINK: UCSF IT Jabber Presence/Status (Windows): elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 20 of 33

21 Section Number: #4 Page Title: Custom Status Messages Section Title: Getting Started with Jabber at UCSF You can also create up to three different, or customized status messages under Available, Away, and Do Not Disturb. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 21 of 33

22 Section Number: #4 Page Title: Delete Custom Status Messages Section Title: Getting Started with Jabber at UCSF If you do decide to delete your custom messages, please note that this will delete ALL of your custom status messages. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 22 of 33

23 Section Number: #4 Page Title: How to Add Contacts Section Title: Getting Started with Jabber at UCSF It s easy to locate and add contacts in Jabber. You can search for any UCSF faculty and staff member and add it to your Jabber contact list. elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 23 of 33

24 Section Number: #4 Page Title: How to Add Contacts (cont d) Section Title: Getting Started with Jabber at UCSF To help you organize your contacts, you can also create Groups. You can add as many Groups as you need, and then modify them at any time. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 24 of 33

25 Section Number: #4 Page Title: How to Delete Contacts Section Title: Getting Started with Jabber at UCSF If you d like to delete a contact, you can rightclick the name, and SELECT Remove. elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 25 of 33

26 Section Number: #4 Page Title: Jabber Chat Section Title: Getting Started with Jabber at UCSF There are three ways to initiate a live chat session, 1. Hover over the contact s name, 2. Double click on the contact s name, or 3. Right click on the name and SELECT Chat. Sync: red box highlight over Hover buttons UCSF IT Jabber Quick Start Chat & Collaboration Guide: elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 26 of 33

27 Section Number: #4 Page Title: The Jabber Chat Window Section Title: Getting Started with Jabber at UCSF Now the chat window appears. Type a message in the text area and you can press the ENTER key on your keyboard to send. Sync: red box highlight over Type a message elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 27 of 33

28 Section Number: #4 Page Title: Jabber WebEx Meetings Section Title: Getting Started with Jabber at UCSF Jabber easily connects to WebEx Meetings. You will need to set this up in Jabber yourself. Please follow the instructions in the document listed: Jabber WebEx Integration. Sync: red box highlight over Instant WebEx meeting UCSF IT Jabber WebEx Integration (Windows): elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 28 of 33

29 Section Number: #5 Page Title: Jabber Resources Section Title: Jabber Resources Here are some resources to help you get started with Cisco Jabber at UCSF. LINKS: Cisco Jabber UC FAQ: Cisco Jabber UC Training Materials: Cisco Jabber for Mac 10.5 Quick Start Guide: Cisco Jabber for Windows 10.5 Quick Start Guide: elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 29 of 33

30 Section Number: #6 Page Title: Jabber Links and Resources Section Title: Links and Resources Links are fully functional in ALPHA TEST elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 30 of 33

31 Section Number: #10 Page Title: Contacts and Feedback Section Title: Contacts and Feedback Eric White : Eric.White@ucsf.edu, Jett O Brien: Jett.OBrien@ucsf.edu, John Chin: John.Chin@ucsf.edu LINKS: IT ServiceNow: ITservicedesk@ucsf.edu UCSF WebEx/Jabber Survey: elearning Developer: Maxine Ferman, M.Ed maxine.ferman@ucsf.edu November 5, 2015 Slide 31 of 33

32 Section Number: #11 Page Title: ecourse Complete Section Title: End elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 32 of 33

33 Table of Contents The Table of Contents will appear as shown to the left of the screen and is visible on every slide. elearning Developer: Maxine Ferman, M.Ed November 5, 2015 Slide 33 of 33