Wavestore Video Recording System

Transcription

1 Wavestore Video Recording System Installer Quick Start Guide Version 5.42 Reference: WSUSA-MAN WavestoreUSA 4430 W Tiffany Dr West Palm Beach, FL US For Technical Support P: E: support@wavestoreusa.com W:

2 Index: Preface... 3 Install Checklist... 3 Section 1 Introduction... 4 Section 2 Hardware Installation Box Contents Installation Considerations Hardware Connection Schematic Stretch Compression Card Connections RS485 Connection for PTZ Control Internal RS485 card External USB-RS485 card Stretch Alarm Board Connections USB Alarm Board Connections Monitor Connection Section 3 Configuration Logging into Server Live View Screen Time & Region Network Connection Video Format Enabling Analog Cameras Enabling IP Cameras Configuring ONVIF cameras for Recording Configuring non-onvif cameras for Recording Setting up Recording Tracks for Analog and IP Cameras Configuring User Accounts on the Server Checking Live View from Cameras Checking Recording using Quick Search Closing Video Displays Shutting down the Server Logging out from the Server WSUSA-MAN

3 Section 4 Accessing Wavestore Server from Client PC Minimum PC Requirements WaveView Client Software installation process on a Windows PC Connecting to Server from WaveView client PC Section 5 Technical Support Introduction Frequently Asked Questions WSUSA-MAN

4 Preface This document is intended as a quick reference guide for basic installation and configuration of the Wavestore system, including accessing the server from a networked Windows PC. For full configuration and user information for the Wavestore system, please refer to the main Wavestore Software Manual which can be downloaded from the WavestoreUSA website ( You can also download the User Quick Start Guide from the same location, which gives details of the user functions such as Live View, Search, Playback and Backup. Install Checklist Hardware Connections Mains Power connected to Inputs 1, 2 & 3 Audio & Video Inputs connected to Stretch Cards Alarm Board Inputs/Outputs connected PTZ Output connected LAN connected Main Monitor connected Spot Monitor connected Mouse and Keyboard connected Configuration Time & Region configured Network Connection configured Video Format (PAL/NTSC) configured Audio/Video Channels configured Recording Tracks configured Installer Password changed from default User Accounts configured Live View checked from each Camera 1/2/3/4/5/6/7/8/9/10/11/12/13/14/15/16/17/18/19/20 21/22/23/24/25/26/27/28/29/30/31/32 Playback checked for each Channel 1/2/3/4/5/6/7/8/9/10/11/12/13/14/15/16/17/18/19/20 21/22/23/24/25/26/27/28/29/30/31/32 Logged Out from Server Client Software Client Software installed on PC Test Login to Server from PC Live View checked from a Camera Logged Out from Server WSUSA-MAN

5 Section 1 Introduction Easy to install and operate, Wavestore Software is able to simultaneously record video images from a wide range of analog, IP, HD, and megapixel surveillance solutions, including 360-degree and night vision cameras. Up to 128 channels can be recorded simultaneously from up to 32 analog cameras and up to 8 HD-SDI cameras. The Wavestore system uses two separate software programs: Wavestore server software (installed on the server box), responsible for managing and recording streams from audio and video inputs WaveView client software (also installed on the server box); provides a user interface to the Wavestore server software, for functions such as Live View/Search/Playback, and also server configuration WaveView client software can be installed on Linux or Windows PCs, and used to access networked Wavestore servers. WaveView client software running on the Wavestore server can also be used to access networked Wavestore servers in the same way. Whether they are on site or at a remote network location, authorized personnel have quick, convenient, and effective access to all information even over limited bandwidth. If there are multiple Wavestore servers at a site, these servers can be configured together as a Server Group (optional licensed upgrade), allowing a connected WaveView client to access cameras from any of the servers within that group. Figure 1.1 Typical System Configuration WSUSA-MAN

6 Section 2 Hardware Installation 2.1 Box Contents WavestoreUSA Server Video Connection Cables (channels 1-8/1-16, + spot monitor output) for analog compression card (factory fitted option) Audio Connection Cables (channels 1-8/1-16) for analog compression card (factory fitted option) Alarm Input/Output Terminal Blocks (factory fitted option) Power Cord Wavestore DVD containing server reinstallation software, client installation software and manuals Keys for Hard Drive Caddies (if fitted) WSUSA-MAN

7 2.2 Installation Considerations The server should be located in a cool, dry location, which has good ventilation. Exposing the internal components of the server (such as Hard Disks) to an elevated temperature will result in degraded performance and reduced operational life. 2.3 Hardware Connection Schematic Figure 2.1 Cabling Connections to Server WSUSA-MAN

8 2.4 Stretch Compression Card Connections Please note that when connecting audio and video and audio inputs to the compression card sockets(s) on the server, the connections are orientated as follows: Stretch S6 Compression Cards (two connection sockets) Compression Card Type Upper Socket Lower Socket 8 channel card (DB9 connectors): Video (Yellow Connectors for Video Input, Black Connector for Spot Monitor Output) Audio (Red Connectors) 16 channel card (DVI connectors): Audio (Red Connectors) Video (Yellow Connectors for Video Input, Black Connector for Spot Monitor Output) Stretch S7 Compression Cards (single connection socket) Compression Card Type Single Socket 16 channel card (60 pin LFH connector) Audio (Red Connectors)/Video (Yellow Connectors for Video Input, Black Connector for Spot Monitor Output) - ensure the plug is orientated correctly in the card socket WSUSA-MAN

9 8 channel card (DVI connector): Audio (Red Connectors)/Video (Yellow Connectors for Video Input, Black Connector for Spot Monitor Output) The first compression card fitted to the server (for Channels 1 8/16) has a spot monitor output, which can be programmed to display images from cameras that are connected to that compression card. WSUSA-MAN

10 2.5 RS485 Connection for PTZ Control Wavestore servers supplied with capture cards for analog camera channels are supplied with an RS485 output for PTZ control Internal RS485 card Some servers have a built in RS485 output, with the pinouts as follows: Figure 2.5 DB9 pinout for RS485 PTZ control output (female connector) External USB-RS485 card Other servers use a USB RS485 PTZ Converter as below: Figure 2.6 USB-RS485 converter for PTZ control output This converter is connected to one of the server USB ports, and before it can used, the server then needs to be rebooted in order for the converter to be detected by the server software. The pin outs for TX+ and TX- are marked on the adaptor terminals. 2.6 Stretch Alarm Board Connections Upper Nine Pin Connector: Alarm Output: 1-8, Ground Lower Nine Pin Connector: Alarm Input: 1-8, Ground Two Pin Connector: Not Used WSUSA-MAN

11 2.7 USB Alarm Board Connections Figure 2.6 Stretch Alarm Board Connections Figure 2.6 USB Alarm Board Connections The Wavestore server detects the USB alarm board during the server boot up sequence; once communication is established between the two devices, you will see the red heartbeat LED (closest to the USB cable connection) start to flash every few seconds. If you wish to add a USB Alarm Board to a server that is already operating, the server must be rebooted after the Alarm Board is connected, before it can be used. In the Alarm I/O Devices menu (Section 4.14 in the main Wavestore manual), configure the USB Alarm Board as Protocol: WaveAlarm, Port: usbx, and Baud Rate: 9600, and assign a block of ID numbers to the inputs and outputs. Each input/output much have its own unique ID number, if you are using multiple USB Alarm Boards, use a separate block of ID numbers for the inputs/outputs. WSUSA-MAN

12 2.8 Monitor Connection The server will only detect a monitor if this device is connected and powered up when the server is first booted up. If the monitor is attached after the server has been booted up, no video display will be visible until the server is rebooted. Please note that use of any motherboard and graphic card HDMI outputs is not currently supported. Section 3 Configuration 3.1 Logging into Server Once the server has been connected to any other devices being used on the system, press the power button on the front panel of the server. The server will take approximately 60 seconds to boot up; during this time a blue/white progress bar will fill from left to right. Once the server has completed booting up, the login screen will appear as below: Figure 3.1 WaveView launch screen WSUSA-MAN

13 The default server login is as follows: Server: localhost User Name: install Password: a Figure 3.2 WaveView login screen In the event that the configured IP address on the server IP clashes with another device on the network, you will not be able to login on the server box using the server name localhost. In the Server field, replace localhost with the IP address , and login as above. Section 3.4 describes how to reconfigure the server IP address if required. 3.2 Live View Screen The Live View screen (menu path View -> Main) is shown below: WSUSA-MAN

14 Pull Down Device Event Playback PTZF Live Event Video Display Video Display Status Menus Tree Controls Controls Controls Stream Area Area Toolbar Indicator This Live View Screen contains the following items: Figure WaveView Live View Screen Pull Down Menus File/View/Tools/Help these are described in Section 2 Device Tree Displays a list of the connected Wavestore servers, with active audio/video channels Event Controls Start/Stop operation of configured Event Rules (Section 4.13) Playback Controls PTZF Controls Live Event Stream (licensed upgrade) Used for quick search of recorded footage; full search functions are available in the Find screen (menu path View -> Find) - minimize by clicking ν Used for control of Pan/Tilt/Zoom cameras - minimize by clicking ν Licensed upgrade; displays stream of events from connected devices - minimize by clicking ν WSUSA-MAN

15 Video Display Area Video Display Area Toolbar Status Indicator Video Displays from system cameras can be added here Used for controlling individual Video Displays normally displays Green, changes to Red when a connected server has reported a fault 3.3 Time & Region Figure 3.4 Time & Region configuration Follow the menu path View -> Setup -> Devices -> Time and Region to access the Time and Region setup menu. The server hardware s own internal clock is set to the UTC timezone. Using the Wavestore software, we can apply an offset for the local Time Zone, including local daylight saving changes. This action should be carried out prior to setting the time itself. To configure, select the region that you require from the dropdown menu, then click Save. You will now be prompted to restart the server. WSUSA-MAN

16 Figure 3.5 Time & Region settings selecting Time Zone Once the server software has restarted, confirm that the correct time is displayed in the 'Server Time' field. If not, you can adjust the time manually, as described in Section below. Before adjusting the time, confirm that the correct Time Zone has been selected. To set the time manually, first ensure that the 'Use an NTP server' box is unchecked. Enter the current time, click the Set Time button, then click on Save. For a small change in time (less than 29 minutes), the server time will slew slowly by approximately 1 second per minute, until the desired time is reached. WSUSA-MAN

17 Figure 3.6 Time & Region settings Slewing of server time after time has been set manually For a larger time change (greater than 29 minutes), a reboot of the system will be required (menu path View -> Setup -> Devices -> Server Administration -> Reboot System). Once the server has rebooted, the server time will move to the new time. If the server time is modified to coincide with previous recording, then the old recording will be overwritten. In some cases, it is recommended to reformat the server hard drives after altering the time and date by a large amount. Network Time Protocol (NTP) can be used to synchronies the server time with a networked time source. To configure NTP, check the 'Use an NTP Server' radio button, enter the IP address of the time source in the box provided, and click Save to confirm your changes. WSUSA-MAN

18 Figure 3.7 Time & Region settings NTP Server option selected WSUSA-MAN

19 3.4 Network Connection If the server is to be connected to a Local Area Network, we must configure the IP address of the network adaptor. Follow the menu path View -> Setup -> Network to enter the Network Settings screen: Figure 3.8 Network Configuration Menu Select the eth0 tab, click on the Manually Configure radio button, and complete the IP address, subnet mask, gateway and DNS server (if required) fields. Click on the Save icon to save your changes. A server may have multiple network adaptors, for example if the case of a server that has one adaptor connected to IP cameras, and the second adaptor connected to the site LAN/client PCs etc. Each network adaptor on your server is represented by an ethx tab. Select the adaptor that you wish to configure, by clicking on the tab. Please note that Wavestore servers use TCP port 8601 to communicate. If the server is connected to a Local Area Network at a site, and is to be accessed via the Internet by PCs running WaveView client software, then port forwarding must be configured on the local router at the site. WSUSA-MAN

20 3.5 Video Format Enter the Device Settings menu (menu path View -> Setup): Figure 3.9 Accessing Setup Menu 1 The Device Tree on the left shows the capture devices and camera channels currently active on the server. Click on the green capture card icon at the top of the Device Tree (each analog capture card will be labeled Mach, Stretch or Warp), and the configuration settings for that capture card will appear: WSUSA-MAN

21 Figure 3.10 Devices Menu, Camera Submenu, Video Format Configuration By default, the Video Encoding format will be configured as PAL. If you need to change this setting, select NTSC from the pull down menu in the Analog Capture section, then click on the Save icon to confirm this change. Repeat for any other capture cards fitted to the server. WSUSA-MAN

22 3.6 Enabling Analog Cameras To configure an analog camera, first click on the camera name in the Device Tree, the camera name will be highlighted dark grey. In the General submenu, click the Enabled radio button to enable the camera ( x will appear). Figure 3.11 Devices Menu, Device Tree The Stretch Stream Options submenu configures the two Video Streams (Stream 1 and Stream 2) for the camera channel; each stream can be configured independently as follows: Selection of which stream to be used for the live view display (if Stream 2 is active) Compression Format Frame Capture Rate GOP Size Resolution Image Quality Settings Bitrate WSUSA-MAN

23 Figure 3.12 Devices Menu, Camera Submenu, Stretch Image submenu Finally we need to set up the recording track(s) for each enabled camera, as described in Section Enabling IP Cameras The current list of IP cameras currently supported by Wavestore servers can be downloaded from here: To add an IP camera to the Wavestore server, follow the menu path View -> Setup -> Devices then click the Add IP Capture button in the lower left corner of the screen Configuring ONVIF cameras for Recording Follow the menu path View -> Setup -> Devices, and click on Discover ONVIF Cameras in the lower left hand corner of the screen. WSUSA-MAN

24 Figure 3.13 Devices Menu The server will now search the local network segment for online ONVIF devices, and list them in a new window, showing the attributes of each one (e.g. Video/Audio/PTZ etc.): WSUSA-MAN

25 Figure 3.14 ONVIF Camera list To add a camera to the server, click on that camera so it is highlighted, then click Add IP Capture. You will now be prompted to enter the login ID and password for the camera. WSUSA-MAN

26 Figure 3.15 Adding login details for new ONVIF camera Once you have entered these details, click on Save, and the new camera will now be added to the end of the Device Tree: WSUSA-MAN

27 Figure 3.16 New ONVIF camera added to Device Tree Click to enable the camera channel, and set configure other options as required (e.g. Encryption/PTZ). WSUSA-MAN

28 Figure 3.17 Enabling new ONVIF camera channel Finally click on Save, and follow the prompts to restart the server software. Finally we need to set up the recording track(s) for each enabled camera, as described in Section Configuring non-onvif cameras for Recording To add an IP camera to the Wavestore server, click on the server name (default name is Wavestore ) at the top of the device tree (beneath the Device Tree text), then click the Add IP Capture button in the lower left corner of the screen. WSUSA-MAN

29 Figure 3.18 Devices Menu, Device Tree, Camera submenu, enabling IP Camera channel A new camera section will now be added to the end of the device tree, as below: WSUSA-MAN

30 Figure 3.19 Devices Menu, Device Tree, Camera submenu, showing new IP Camera channel On the setup screen that appears, we need to configure the following: General Section Type - HTTP/MxPEG/ONVIF/RTSP Network Capture Camera Type Request String (default request strings for many camera brands are preloaded) Camera IP Address Port Camera Username Camera Password WSUSA-MAN

31 Figure 3.20 Devices Menu, Device Tree, Camera submenu, IP Camera General configuration menu Please note that it is necessary to login to the IP camera itself to configure the resolution of the video stream, by clicking on the Camera Setup Page button to launch the camera configuration menu screens in a Web Browser. These settings can only be configured on the camera itself, not on the Wavestore server. Once the IP camera is configured, save your changes; you will now be prompted to restart the server. Once the server has rebooted, we need to enable the camera, by checking the Enabled box in the General submenu: WSUSA-MAN

32 Figure 3.21 Devices Menu, Device Tree, Camera submenu, IP Camera Type selection Finally we need to set up the recording track(s) for each enabled camera, as described in Section 3.8. WSUSA-MAN

33 3.8 Setting up Recording Tracks for Analog and IP Cameras Figure 3.22 Devices Menu, Device Tree, Camera Submenu branches On the Device Tree, click on the [+] icon next to the Camera Name to expand the tree. For each recording track that you wish to use, select which Hard Disk you wish to store recorded footage, the desired frame rate for recording, and the duration that the recorded footage is to be held for. Configured Hard Drives are listed in the Disk Management screen (menu path View -> Setup -> Disk Maintenance). WSUSA-MAN

34 3.9 Configuring User Accounts on the Server Follow the menu path View -> Setup -> Users to enter the User Settings screen. Figure 3.23 Devices Menu, Device Tree, Camera Submenu branches When the server is in its default state when new, the only user IDs configured on the system are an Installer login (ID: install, password: a) and a User login (ID: user, password: a) We can configure new users to one of three different user groups, with permissions as follows: WSUSA-MAN

35 User Group install admin user Permissions full access to all server functions live view/search/playback/export; can create and edit administrator and user level operators (not install) no access to other server configuration screens live view/search/playback/export To add a new user ID, click on the add button Add and enter the required name in the name field. Figure 3.24 Devices Menu, Device Tree, Camera Submenu branches WSUSA-MAN

36 You can then edit the user ID as follows: User Level Permitted Bandwidth for that user s connection - In case of limited bandwidth on the network Permissions for Disabled Cameras (access to certain cameras can be denied for each user) Language Saved camera Layout to be loaded on logon (either a previously saved Custom Layout, or select Auto to reload the layout that was being viewed when the user last logged out) Automatic Logoff time Inactivity Logoff Time Login Schedule Permissions (access to the server can be controlled by a schedule, limiting access to certain times) Permission for User to change their password (default for a new User ID is a ) Force User to Change Password on next login Permission to Search and Playback recorded footage Restrict Search and Playback to the last x minutes PTZ Camera control/priority level for PTZ (users can be ranked according to priority) Toggle option to see through Privacy Masks Admin permissions to Restart/Shutdown the server Options for Backup (Backup/Decryption/Re-encryption) Figure 3.25 Devices Menu, Device Tree, Camera Submenu branches Once you have completed setup, click on 'Save'. To erase a user ID, highlight the user name and click Remove. WSUSA-MAN

37 3.10 Checking Live View from Cameras To add a camera view to the video display area, follow the menu path View -> Main, and click the drop down menu at the top of the screen to select Display Configuration type: Figure 3.26 Display Configuration To create a Video Display in the Video Display Area, click the name of the camera that you want to view on the Device Tree, so it is highlighted (e.g. Camera 3): Figure 3.27 Device Tree Click and drag the camera from the Device Tree onto the Video Display Area, the view from that camera will now appear: WSUSA-MAN

38 Repeat for any other cameras that you want to view: Figure 3.28 Dragging Camera 3 from Device Tree onto Video Display Area Figure 3.29 Cameras 5, 9 and 12 added from Device Tree to Video Display Area To select a Video Display for control (for playback/ptzf control etc.), click on that camera view so that the outline is highlighted blue, as for Camera 3 below. WSUSA-MAN

39 Figure 3.30 Camera 3 active for PTZ control To enlarge an individual Video Display (e.g. Camera 3), double click on the Video Display; the display will now fill the entire Video Display Area. Figure 3.31 Camera 3 view enlarged WSUSA-MAN

40 3.11 Checking Recording using Quick Search A quick search can be carried out from the Live Screen, by moving the mouse pointer over the bottom edge of a Video Display. A quick search Time Slider with playback controls will appear, as shown below. Figure 3.32 Video Display showing Live View from Camera 3 with time slider The quick search playback control buttons (either end of the time slider) allow you to pause or resume playback, frame step forward/backward (quick click), and also fast forward and rewind (click and hold). Clicking and dragging on the grey slider gives the control of the current position on the recorded track. To carry out a more detailed search, hover your mouse pointer over the blue time slider, and roll the mouse wheel forward. Rolling the mouse wheel forward/backward will zoom in/out on the time period; as you do this, the scale of the time increments will change, as below: WSUSA-MAN

41 Figure 3.34 Time Increments on Time Slider changed by rolling mouse wheel Clicking on a point on the grey line either side of the slider moves the current playback position to that point in time. WSUSA-MAN

42 Figure 3.35 Time of display moved forward four minutes by clicking on Time Slider WSUSA-MAN

43 3.12 Closing Video Displays Figure 3.36 Video Display for Camera 2 Move the mouse pointer to the top right of corner of the camera view, and the Video Display Toolbox will appear. Click on the red icon with a cross, and the video display will close. WSUSA-MAN

44 Figure 3.37 Video Display closed 3.13 Shutting down the Server It is acceptable to shut down the Wavestore simply by removing power. The Wavestore software is designed to be robust when power fails unexpectedly, and no data is lost (other than the last second or two which might not have been flushed to disk). The Wavestore will recover and fully check its storage in less than a second when power is reapplied. There is no need for external UPS devices. If your Wavestore is connected to external RAID devices, then other shutdown rules might apply to those RAID devices. Many RAID boxes do require UPS protection and must be powered down in an orderly fashion. If it is desirable to shut down the Wavestore by software, follow the menu path View -> Setup -> Devices -> Server Administration -> Shutdown System: WSUSA-MAN

45 3.14 Logging out from the Server Figure 3.38 Shutting down server from WaveView Follow menu path File -> Disconnect to disconnect from the Wavestore server Figure 3.39 Disconnecting from Server WSUSA-MAN

46 Section 4 Accessing Wavestore Server from Client PC 4.1 Minimum PC Requirements Minimum Typical usage: Analog cameras only, 4 displays at 30 images per second or 9 displays at 15 images per second CPU: dual core 2.8GHz (Intel Core i3 or equivalent) RAM: 2GB Graphics: dedicated graphics card with 512MB video RAM (ATI/nVidia). Driver must support OpenGL 2.0 Ethernet: Gigabit OS: Windows XP or above Recommended Typical usage: IP and Analog cameras, 9 displays at 30 images per second or 16 displays at 15 images per second CPU: quad core 3.2GHz (Intel Core i5 or equivalent) or above RAM: 4GB DDR Graphics: dedicated graphics card with 1GB video RAM (ATI/nVidia). Driver must support OpenGL 3.0 Ethernet: Gigabit OS: Windows 7 / Ubuntu WaveView Client Software installation process on a Windows PC Insert the Wavestore DVD into the DVD drive on your PC Right click on the DVD drive in the My Computer screen and left click Open A list of the files contained on the DVD will now appear: Figure 4.1 Opening Wavestore DVD on Windows PC WSUSA-MAN

47 The files that we need to install should appear at the end of the list. To install WaveView, double click on either the file named waveview-5.xx.xx-win32.exe, or waveview-5.xx.xx-win64.exe, depending on whether your PC is running a 32-bit or 64-bit operating system: On the Welcome screen that appears, click on Next : Figure 4.2 List of files on WaveView DVD WSUSA-MAN

48 Figure 4.3 WaveView Setup Wizard On the License Agreement screen, click Next : Figure 4.4 WaveView License Agreement WSUSA-MAN

49 On the Install Options screen, select the options that you require for: System PATH if WaveView is required to be launched from the command line WaveView Desktop Icon option Figure 4.5 WaveView User Configuration Options On the Choose Install Location screen, select the destination folder for the WaveView installation: WSUSA-MAN

50 Figure 4.6 WaveView Install Location selection Select a destination folder for the WaveView shortcuts that will be created, then click Install to start the installation process: WSUSA-MAN

51 Figure 4.7 WaveView Start Menu selection A progress bar will fill as the installation process progresses: Figure 4.8 WaveView Installation Progress Bar WSUSA-MAN

52 Once the installation process has completed, click on Finish to close the Install Wizard. Figure 4.9 WaveView Installation Confirmation A WaveView shortcut icon will now appear on the desktop. Figure 4.10 WaveView Desktop shortcut icon 4.4 Connecting to Server from WaveView client PC To connect to your server, click on the desktop shortcut to launch the program; the WaveView client screen will appear as below. WSUSA-MAN

53 Figure 4.11 WaveView launch screen To connect to your server, enter the following details in the login screen: Server: [IP address of server] User Name: [valid user logon ID default is install ] Password: [valid user password default is a ] You can now access the server using the commands described earlier in Section 3. WSUSA-MAN

54 Section 5 Technical Support 5.1 Introduction The main Wavestore Software Manual contains more detailed information on configuration and operation of the server. This is included on the Wavestore installation DVD, and can also be downloaded from the Wavestore website This website also contains further technical information and FAQ sections. For further technical assistance, please support@wavestoreusa.com, or call the WavestoreUSA Technical Support line in the US ( ), (Monday-Friday 8:30am-5:30pm). Before contacting WavestoreUSA Technical Support, please note the serial number of your WavestoreUSA server (Wxxxx). This will be located on a silver label on the front or rear panel of the server. Please also take a note of the server software currently installed (menu path View -> Setup -> Devices -> General -> Distribution). In order to resolve certain issues, it may be necessary for WavestoreUSA staff to log into the Wavestore servers remotely via an external internet connection. 5.2 Frequently Asked Questions I connect and power up the Wavestore server, but nothing is displayed on the monitor. Does the Wavestore server beep shortly after it is powered up? If not then there is may be a hardware failure within the graphics card or the motherboard. I connect my monitor to the Wavestore server and watch the server boot normally, but the final screen is not viewable i.e. either a black or very noisy picture. Once the server has completed booting up, press CTRL + ALT + BACKSPACE to reconfigure the output resolution. Cannot login to the server using the client on the server box, using server name localhost? This can be caused by the configured IP address on the server clashing with the IP address of another device on the network. In the Server field on the Login Dialog box, replace localhost with the IP address , and you will now be able to login. Section 3.4 describes how to reconfigure the server IP address if required. Why can t I connect to my Wavestore server from a remote client PC? First, trying pinging the Wavestore server from your PC (Start Menu -> Command Prompt -> ping [Wavestore server IP address]). You can confirm the Wavestore server IP address settings by following the menu path View -> Setup -> Network. If the server does not return the ping, there is likely to be network connectivity issue between the PC and the server. To check the server, configure a fixed IP address on your PC that is in the same address range as the server, connect the PC to the server using a crossover cable, then try pinging the server once again. If the server returns the ping, then the problem lies on the network connection between the client PC and the server. If the server does not return the ping, the fault may lie with the server itself. I have multiple Wavestore servers networked together and I m viewing cameras on a remote client PC. The screen text displays 25ips, but sometimes the actual displayed rate seems to be lower than this? This is likely to be due to network bandwidth limitations, if several remote clients are connected to the Wavestore server. As a consequence, the camera images displayed by the remote clients are refreshed less frequently. A user can select to view a lower resolution video stream for that camera, by selecting this from the Video Display Toolbar, as described in Section in the main Wavestore server manual. Each user of the system can be configured with a bandwidth limit; to set this up, follow the menu path View -> Setup -> Users screen, highlight the user that you would like to configure, and then reconfigure the Maximum Bandwidth setting. WSUSA-MAN