2014 Software Global Client Conference Ampla

Transcription

1 Ampla

2 WW TSS Tips in 60 Minutes Jerry Lau Sr. Principal Technical Support Engineer Rich Liddell Technical Account Manager

3 OS Tips - 1/60 How to tell if a server was rebooted? Start -> Run -> Cmd -> systeminfo find Boot Time"

4 OS Tips - 2/60 Where do I find TELNET on Windows 7 From Control Panel, click on Programs and Features Under Programs and Features, click on Turn Windows Features on or off Find and check the Telnet Client checkbox Click OK

5 OS Tips - 3/60 What's in a name? (DNS) Start -> Run -> Cmd -> NSLookup <Computer Name> Start -> Run -> Cmd -> NSLookup <x.x.x.x> Start -> Run -> Cmd -> ping -a <x.x.x.x>

6 OS Tips - 4/60 What's in a name? (WINS) Start -> Run -> Cmd -> NBTStat -a <Computer Name> Start -> Run -> Cmd -> NBTStat -A <x.x.x.x> Lookup by IP Address Start -> Run -> Cmd -> NBTStat RR Reset WINS and re-registers NIC Interfaces

7 OS Tips - 5/60 What is in my PC Name IP Cache? (WIN 7 / 2008 Server) Start -> Run -> Cmd -> IPConfig /DisplayDNS Start -> Run -> Cmd -> IPConfig /FlushDNS Clears the DNS CACHE Entries on machine

8 OS Tips - 6/60 Am I connected to a Domain? (WIN 8 / 2008 / 2008 R2 / 2012) Start -> Run -> Cmd -> NLTEST /SC_Query:DomainName Start -> Run -> Cmd -> NLTEST /SC_Reset:DomainName Resets the security domain controller connection

9 OS Tips - 7/60 How do I connect to a Specific DC? Start -> Run -> Cmd -> NLTEST /SC_RESET:DomainName\<DomainName> Removes, and then rebuilds, the secure channel that the NetLogon service established. You must have administrative credentials to use this parameter.

10 OS Tips - 8/60 Windows 7 Shortcut Keys? Click on Windows logo key ( ) key with the following: E Opens File Explorers Tab Aero 3-D selection of open applications P Display mode for multi-monitors L Locks the PC Q Activates Microsoft Office Communicator X Mobility Center for Laptops S Selects a region of screen to put into clipboard (with OneNote)

11 OS Tips - 9/60 How do I create Terminal Server auto logon shortcut? Other Start Notable -> All Programs Options: -> Accessories -> Remote Desktop Connection Specify Click on Terminal the Display Server tab to Name set the screen size for the HMI session Specify You can Domain also use / User the Program ID tab to run view.exe Check box the box for Save and set Credentials program path to: C:\Program Files (X86)\Wonderware\InTouch\View.exe Click Save As button (.RDP file) This will create an ICON to start session 1/2 2/2 *Remove the (X86) above on 2003 Terminal Servers

12 OS Tips - 10/60 How to use a command line to start TS session? Start -> CMD -> mstsc [<.RDP connection file>] [/v:<server[:port]>] [/admin] [/f[ullscreen]] [/w:<width>] [/h:<height>] [/edit "connection file"] [/?] The /admin gives you the console. Be CAREFUL with TAG servers using this feature. Better to use RADMIN (3 rd party software) for this.

13 OS Tips - 11/60 What Switch Port am I plugged into? You suspect an Ethernet switch problem You have the IP address but want to know which port You want to look at switch port error statistics Find the default gateway address Ping this IP address to see if it answers Telnet to the network switch 1/2

14 OS Tips - 11/60 What Cisco Switch Port am I plugged into? telnet Ip of any Switch rssv125-sw5> enable -- Privileged EXEC mode rssv125-sw5# show mac-address-table address YourMacAddress Getmac or Ipconfig /all to get Mac Address If returns Gi0/1 instead of the port rssv125-sw5# show cdp neighbor Gi0/1 detail Use the ip address for next switch test Repeat the steps to get the port

15 OS Tips - 12/60 Port Query UI Utility from Microsoft PortQryUI is a utility that you can use to help troubleshoot TCP/IP connectivity issues. This utility reports the port status of target TCP and User Datagram Protocol (UDP) ports on a local computer or on a remote computer. 1/2

16 OS Tips - 12/60 If the output shows Filtered, this indicates the Port 4862 is blocked else it would be displayed as LISTENING I turned on my firewall and a port that was listening switched to Filtered

17 OS Tips - 13/60 How to Test Database Security/Connectivity? Use Notepad.exe and create and save an empty file with.udl extension (e.g. Test.udl) Double click the newly created.udl file Specify type of DB Access Specify DB Server Name User ID Password Select Database Click on Test Connection

18 OS Tips - 14/60 Problem Steps Recorder 2/2 1/2 Open To view Problem the record Steps of Recorder the steps you by clicking recorded, the open Start the button,.zip and file you then just typing psr. saved, In the and list then of results, double-click the psr. file. The document will open in your browser. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later. Click Stop Record. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the.zip file name extension).

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20 SMC Tips - 15/60 Where to go to view Wonderware Log messages? All Wonderware packages use the System Management Console (aasmc.exe) Log Viewer is a common logger program

21 SMC Tips - 16/60 How to connect to other SMC logger nodes? Connect to other WW Nodes and Groups Right click New Log Viewer for new Group Right click New on group for new Node

22 SMC Tips - 17/60 Can you filter the log file? Set the Filters Show / Hide Component Message Content By a Terminal Server Session By Time

23 MES Tips - 18/60 MES applications are getting slower and taking longer to open How to defrag the database Create a maintenance plan Tech Note 975 1/2

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25 MES Tips - 19/60 Middleware Configuration Editor Set Trace MES MWCalls to True and restart the Middleware XML trace file with all the calls to Middleware with their parameters

26 MES Tips - 20/60 Control your MES item production records Go to MES Client General Parameters - Maintain Distinct Good Production Records If enabled, every item production transaction results in a new record in the item_prod table If disabled, every item production transaction updates the quantity within an hourly bucket record in the item_prod table

27 DAS Server Tips - 21/60 After installation of a DAS Server, the Server is not showing in the SMC Software was installed with non-admin rights Log in with admin rights Uninstall and reboot Reinstall

28 DAS Server Tips - 22/60 Can you show the DI Object Configuration in the SMC? When you import and deploy a DI Object to a PC, the specific faceplates of the DAServer will not install on that PC. This means that the DI Object Configuration information for that DAServer is not visible in the SMC. To see the configuration of the DI Objects in SMC, you should install ONLY the DAServer Manager from the DAServer on the machine to which the Object is deployed. The DAServer Manager MUST be the same version as the DI Objects in use. Tech Note 1014

29 DAS Server Tips - 23/60 License file for newer DAServer versions Applies to newer DAServer versions (e.g. DASSIDirect 3.0) Old DAServer uses WWSuite.LIC file Newer DAServer user ArchestrA.LIC file

30 DAS Server Tips - 24/60 After upgrading, DAServer stops working every 2 hours License file needs to be upgraded to use ArchestrA.lic file SIDirect Version 3.0 and above Install the WWSuite.LIC in addition to the ArchestrA.LIC

31 DAS Server Tips - 25/60 Show me more transactions In DAS Global Parameters, set Diagnostic Backlog Size to 20. Now Diagnostics Transactions will show poke messages and items. Useful for troubleshooting bad scripts that poke too much (aka the 75 outstanding messages exceeded error)

32 DAS Server Tips - 26/60 Suitelink Ping (SLSPING) Check to see if SuiteLink communication is working

33 InTouch Tips - 27/60 How do I compact / re-compile an InTouch Application? Exit running copies of View (view.exe) and WindowMaker (wm.exe) In command window, go to the master InTouch folder Issue following commands to delete files: del *.wvw del *.avl del *.?bk del *.lok Re-launch InTouch WindowViewer. Create a cleanup.bat with the above commands

34 InTouch Tips - 28/60 How do I unlock an InTouch Application? In the master application folder location: Standalone App : e.g. C:\WWAPP or D:\WWApp Managed/Published : On Galaxy Server - C:\Program Files (x86)\archestra\framework\filerepository\<galaxy Name>\ObjectFileStorage\CheckedOut Find the appedit.lok file If you open it with notepad, you will see who was editing the application. Delete this file to unlock the InTouch Application!

35 InTouch Tips - 29/60 How can I speed up WindowMaker Launch? In the master application folder location: Standalone App : e.g. C:\WWAPP or D:\WWApp Managed/Published : On Galaxy Server C:\Program Files (x86)\archestra\framework\filerepository\<galaxy Name>\ObjectFileStorage\CheckedIn Find the InTouch.INI file Open it with notepad and add the following line under the [InTouch] section LoadAllActivexOnStartUp=0 Save the file and restart WindowViewer

36 InTouch Tips - 30/60 How do I change the InTouch Managed Application Name? Open the ArchestrA IDE Select the InTouch Template application you wish to modify Right click on application and Select Check Out Right Click again Select Application Information Edit Values Right Click Select Check In Re-deploy changed Instances

37 InTouch Access Anywhere Tips - 31/60 Can I change the port? 1/2 2/2 To change 32-bit machine: the Port on C:\Program the Configuration Files\Wonderware\InTouch Dialog Access Anywhere Server\WebServer\AccessAnywhere\ 1) Open 64-bit the machine: configuration C:\Program dialog and Files click (x86)\wonderware\intouch the Communication tab Access 2) Change Anywhere the Server\WebServer\AccessAnywhere\ port number from 8080 (default) to ) Click OK 6) 4) Change The InTouch the setting Access of Anywhere the wsport services item from will 8080 be restarted to 9090 in the config.js file 5) Go under to the C:\Program file config.js Files which (x86)\wonderware\intouch is located under: Access Anywhere Server\WebServer\AccessAnywhere\ Tech Note 992

38 Application Server Tips - 32/60 How to expand the tree view in the IDE? Using the Number Key Pad section Asterisk * key at the parent level to expand Minus - to collapse

39 Application Server Tips - 33/60 For troubleshooting, a shortcut for creating a Galaxy: Click Log in Edit using / New a local / Key, Administrative enter GRAdmin user for the new Key name and press Use Enter the following registry setting steps to allow you to restore the Right-click customer s GRAdmin Galaxy without and choose creating New one / DWord with the Value same name on your PC. Enter Click EnableRestore Start / Run for the new DWord name and press Enter Double-click Type regedit EnableRestore and press OK and enter 1 in the Value data: field In Registry Editor, navigate to Close the Registry Editor HKEY_CURRENT_USER\Software\ArchestrA\Framework You may have to close and re-open the SMC for the change to take effect 1/2

40 Application Server Tips - 33/60 What s a another method? Copy cab to \Program Files (x86)\archestra\framework\bin\backupgalaxies

41 Application Server Tips - 34/60 How to get the Application Server version from a Galaxy Backup File? ASP Rename the Galaxy backup.cab to Galaxybackup.zip. Extract Galaxybackup.zip. 3.6 Patch From the extracted folder open the GalaxyInfo.txt file. You ASP can 4.0 find CdiVersion that refers to the Application server version The following list provides the CdiVersion for each Application Server version: Tech Note 1009

42 Application Server Tips - 35/60 How to get the Microsoft Version from a Galaxy Backup File? RTM (Gold, no SP) Change RESTORE the Galaxy HEADERONLY backup.cab FROM name DISK to Galaxybackup.zip = 'C:\database.backup SP1 / SP2 / SP3 / SP4 Extract GO Galaxybackup.zip. SQL Server 2012 (codename Denali) Copy database.backup from folder database to the C:\ drive SQL Server 2008 R2 (codename Kilimanjaro) Open You can SQL see server Microsoft Management SQL Server Studio versions from the from Start the following menu. three columns. Get header only information from a full back up by running the following SQL SoftwareVersionMajor statement. Tech Note 1009 SoftwareVersionMinor SoftwareVersionBuild

43 Application Server Tips - 36/60 Sending notification for problem engine Monitoring Application Server Engines and sending s when a problem occurs Tech Note 674

44 Application Server Tips - 37/60 How to check if the engine is overloaded?

45 Application Server Tips - 38/60 Is there a way to find all my checked out objects? Yes, use the following SQL query:

46 Application Server Tips - 39/60 Is there a way to check in all my checked out objects via a SQL query? Yes, use the following SQL query:

47 Application Server Tips - 40/60 After I restore a Galaxy backup, is there a way to mark all objects as undeployed? Yes, use the following SQL query:

48 Application Server Tips - 41/60 How to query all operations for past 24 hours?

49 Application Server Tips - 42/60 How to find all objects on platform?

50 Application Server Tips - 43/60 How to find all Attributes/UDAs with Alarming enabled?

51 Application Server Tips - 44/60 How to find all Attributes/UDAs with History enabled?

52 Application Server Tips - 45/60 Process Explorer Bulls eye on the process What s locking a file? High SQL CPU usage Tech Note 1047

53 Object Viewer Tips - 46/60 Task Manager PID

54 Object Viewer Watch Window Tips - 47/60 XML file Editing Notepad++ XML Plugin

55 Object Viewer Tips - 48/60 Find an objects PID

56 Object Viewer Tips - 49/60 How to add spaces into your Object Viewer Watch List? Use --- or SPACE

57 Object Viewer Tips - 50/60 Find a Quarantined or Offscan object Uncheck Search by Name Check the quarantined or offscan boxes under Only Show objects

58 Object Viewer Tips - 51/60 Top Secret Dialog Menu Dump the attributes values to the SMC! [ Screen shot of from SMC Log ]

59 Object Viewer Tips - 52/60 Create a watch window file from a script.net write XML file Query Galaxy for Engine info Sample attached to note on this slide

60 SMC Tips - 53/60 How to remove a platform? In the newer version from System Platform 2012 R2 onwards, platform can be removed from the SMC Do not use Platform Killer with the new System Platform

61 Wonderware Tips - 54/60 What Wonderware file need to be excluded from Antivirus? Configure your antivirus software to prevent archive files from being scanned. Important Note: The paths listed here may be different based on your installation. If you are using Wonderware Historian, be sure to exclude any folder that contains history blocks.

62 Wonderware Tips - 54/60 What Wonderware file need to be excluded from Antivirus? Ensure that subfolders of the listed directories are also excluded. If you are using a 64-bit operating system, folder names must be specified accordingly. For example, the program files root directory in a 64-bit operating system is C:\Program Files (x86)\... and the application data root directory in a 64-bit operating system is C:\ProgramData\... Exclude these ArchestrA folders in a 32-bit system:

63 Wonderware Tips - 54/60 What Wonderware file need to be excluded from Antivirus? C:\Program Files\ArchestrA\*.* C:\Program Files\Common files\archestra\*.* C:\Program Files\FactorySuite\*.* (The FactorySuite directory may not exist in newer installations) C:\Program Files\Wonderware\*.* C:\InSQL\Data\*.* C:\Historian\Data\*.* C:\Documents and Settings\All Users\Application Data\ArchestrA*.* Exclude these ArchestrA folders in a 64-bit system:

64 Wonderware Tips - 54/60 What Wonderware file need to be excluded from Antivirus? History Store Forward directory default location: C:\Documents and Settings\All Users\Application Data\ArchestrA\ C:\Users\All Users\ArchestrA\ Checkpoint directory location default location: C:\Program Files\ArchestrA\Framework\bin C:\Program Files (x86)\archestra\framework\bin InTouch HMI Application folder path: C:\Documents and Settings\All Users\Application Data\ArchestrA\ SMC Logger Storage file path: C:\Documents and Settings\All Users\Application Data\ArchestrA\LogFiles\

65 Wonderware Tips - 54/60 What Wonderware file need to be excluded from Antivirus? SQL Server database files of type:.mdf.ldf Exclude these folders for Wonderware Information Server: \\inetpub\wwwroot\wonderware \\inetpub\wwwroot\afweb \\inetpub\wwwroot\aaflexlicwebservice C:\Program Files\Wonderware\SuiteVoyager

66 Wonderware Tips - 55/60 What are the different Wonderware license files about? WWSuite.lic ArchestrA.lic ArchestrAServer.lic

67 Wonderware Tips - 56/60 Diagnosing the "The Specified Galaxy Has Breached its License Limits" Message When DevStudio and Application Server Licenses are on the Same Node Tech Note 1020

68 Wonderware Tips - 57/60 Enabling Minidump on AOS Servers If there are exception errors occurring and the AppEngine crashes, a minidump can be collected for troubleshooting and analysis. Tech Note 673

69 Wonderware Tips - 58/60 Is there a place to download Wonderware software?

70 Wonderware Tips - 59/60 Product Life Cycle Support The URL below shows a table for all the various products and whether they are in Mainstream / Extended or Mature support phase uct%20support%20lifecycle%20matrix.asp

71 Wonderware Tips - 60/60 How to contact support? Call Support Hotline : WONDER1 ( ) Go to the wdn.wonderware.com and log a WebSR Send an to support@wonderware.com

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