PCC 5 Release Notes RNE v1.1 (Released)

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2 Release History Version Released Author Affected of Change 1.0 August 23, August 24, 2016 Megan Ball All Initial Megan Ball 3, 4, 5, and 6 Updates to Contents 1 Purpose Scope What s New in This Release? Known Issues AutoStore Equitrac Ricoh Server AutoStore server Equitrac server Notes Installation Requirements Supported Ricoh MFPs Ricoh Firmware Nuance PCC5 version Supported Nuance Servers Best Practices... 10

3 1 Purpose This document summarizes and communicates the new features, requirements, and known issues for Ricoh PCC 5. 2 Scope It is intended for staff and partners who support and service Ricoh PCC 5. The scope of these release notes includes an overview of the new features and known issues at the time of release, and information about installation requirements and best practices. 3 What s New in This Release? Ricoh PCC 5 Overview New embedded client for Ricoh Smart Operation Panel devices Wide selection of support for Ricoh Smart Operation Panel devices Developed for Smart Operation Panel G2 (version 2.1 and higher) Single embedded application that provides Equitrac print capability and AutoStore capture within the same user session. The embedded client provides standard Equitrac functionality that extends to user authentication (primary and secondary PIN), Equitrac card reader support, billing codes, enforce account limits, color quotas, function access control, guest account access, release keys, Follow-You printing, release all, delegate print, campus card, capture & send, scan to me, and swipe to logout as well as new functionality that is listed within this document. The unified embedded client is supported with Equitrac Office / Express 5.6 or later with EQ-HF SysMan or later, EQ-HF DCE or later, and EQ56-HF CAS or later. Single unified embedded PCC native application that can be installed on a Ricoh Smart Operation Panel (SOP) device from SOP v2.1 onwards. The unified embedded PCC client is built with the latest platform provided by Ricoh that ensures that latest device feature and functions can be supported with the embedded client. Page 3 of 10

4 Ricoh PCC 5 Overview Supported Languages for Embedded Client Change Language before session Capture/Scanning Framework The unified embedded PCC client has been localized into many European and Asia Pacific languages: English, French, Italian, German, Spanish, Portuguese, Catalan, Czech, Dutch, Danish, Swedish, Norwegian, Polish, Finnish, Russian, Hungarian, as well as Japanese*, Traditional Chinese*, Simplified Chinese*, Korean*, and Thai*. *Please note: Only Equitrac supports these languages. The unified embedded PCC client supports the Ricoh Change Language Widget which allows the logged-on user to change the unified embedded application language either via the Menu button with the embedded application, or via the Change Language widget on the Ricoh Device home screen. The unified embedded PCC client utilizes the Ricoh Scan GUI Service for Scan-To-Me, Capture & Send and AutoStore scanning capability. User Interface Enhancements User interface that combines print and capture workflows Welcome Screen Inline Error Alerts via Notification Bar Refreshed User Interface (UI) for latest range of Smart Operation Panel devices that follows latest industry trends that extends same look and feel to both print and capture workflows. A welcome screen has been added to the unified embedded PCC client that simply provides a quick and easy logon experience using a card swipe. The user can touch or swipe the screen to be taken to standard logon screen. The user prompt will dynamically change the message displayed dependent on whether an Equitrac card reader is connected or not. The welcome screen also has Quick Shortcuts to pre-set print, capture or device workflows after logon A touchscreen type indicator is shown to inform the user of multiple screens that can be accessed via a swipe gesture. Inline Error Alerts are available that will display immediate alerts to the user via the Notification Bar, these errors will provide clear concise information in an attempt to resolve user issue immediately. The error alerts will auto fade from view but can be viewed again by pressing the notification bar icon, these alerts can also be deleted via a swipe gesture and all alerts are purged from the display after session logout. Page 4 of 10

5 User Interface Enhancements Swipe Gesture for delete print job The deletion of print jobs within the Follow You screen has been enhanced with a swipe gesture and trash can icon for simple and easy deletion of jobs queued in the user s Follow You queue. Product Integration s Seamless integration with Nuance AutoStore The unified embedded PCC client will allow the user to seamlessly and simply access their capture workflows provided by AutoStore and Equitrac. Scan transactions that are carried out through AutoStore on the device are also recorded within the Equitrac reports. User Workflow s Access to native Quick Copy, Quick Scan, and Quick Fax functions Support for Ricoh Home Button Support for approved thirdparty card readers Support for Equitrac Card Readers The unified embedded PCC client allows the logged-on user to switch to the native quick copy, quick fax and quick scan device functions within the unified client application. Access to the quick copy, quick fax and quick scan functions is configurable within Equitrac System Manager and allows a copy and/or fax and/or scan button to be added to the Nuance Launcher screen, as well as being added to the Logon Screen as Quick Shortcuts. With Ricoh device firmware V1.09 or higher, the Home button on the device can be configured to take the user back to the Nuance Launcher screen. The unified embedded PCC client can work with approved thirdparty proximity card readers. Please note that a third-party card reader license is required to use these card readers with Equitrac. The unified embedded PCC client supports the existing Equitrac Card Readers with Equitrac. Installation and Management s Page 5 of 10

6 Installation and Management s Device Registration Service (DRS) Embedded Licensing A new shared service has been added to Equitrac to handle the deployment, configuration and un-installation of the new unified embedded PCC client. The DRS service is also used with Nuance AutoStore and Output Manager applications. The version of DRS that supports this new unified embedded PCC client is DRS version 7.6 The standard Equitrac embedded license is used to license the embedded PCC client on a per device basis. If Equitrac advanced scanning is required, then the standard Capture & Send license is also required on a per device basis. Please note that an AutoStore embedded license is also required to use this unified client with AutoStore With the first release of the Ricoh PCC 5 embedded application, some functionality that was available in the Java version of PCC 4.2.x is not available in this first This includes: Native fax tracking Biostore Authentication Add an External Application to the Nuance Launcher (e.g. GlobalScan NX) Support for external keyboards In addition, with the latest technology and platform, some functionality that was available in the Java version of PCC 4.2.x is no longer required as this is now either available in the platform or is provided by the server application. This includes: Session timers are now controlled by the Ricoh device Deletion of the PCC Admin web page (now handled via DRS) Some PCC scan workflows settings such as Skip Prompts and Auto Done are no longer required as the scan workflow is now handled via the Ricoh Scan Framework. With the new User Interface there was no available real estate to add a customized logo Page 6 of 10

7 4 Known Issues The following list contains the known issues in this release: 4.1 AutoStore 4.2 Equitrac ID Manifestation Resolution In the Scanning Settings section, the Compression Level and Compression Method settings allow you to select Allow Changes, but this option can t be changed on the device at run time. ID Manifestation Resolution If a timeout occurs while scanning, you might not be able to start the scan workflow again, or close the launcher and start another workflow If the connection to the DCE1 is lost, and a user tries to start scanning, the warning messages disappear before they can be read If offline behavior is set to allow all, cards that haven t been cached on the device cannot log in when the UI is in offline mode After logging out, the Session Summary screen flashes without showing the page details When scanning documents with more than 30 pages, the job ends and the scan isn t listed on the Session Summary screen. In some cases, you might receive a scan failure message. This issue is being investigated by Ricoh. Page 7 of 10

8 4.3 Ricoh ID Manifestation Resolution If you scan a document as a JPEG, the output might be rotated If a timeout occurs while scanning, you might not be able to start the scan workflow again, or close the launcher and start another workflow. This is a device limitation. To be addressed in a future This issue is being investigated by Ricoh The Print Purge option is not supported. To be fixed in a future 4.4 Server The following issues are server-related, but were observed while testing PCC AutoStore server Nuance ID Manifestation Resolution 02278/022 90/02359 If the Allow Changes option is disabled, some options in AutoStore can still be changed on the device at run time Equitrac server 4.5 Notes Nuance ID Manifestation Resolution Different scans from the same workflow within the same session might be tracked differently. Quick Shortcuts are an Equitrac server feature. Quick Shortcuts won t appear on the Welcome or Login screens when AutoStore is used. Single Sign-On works but GSNX workflows as a destination cannot be configured on Launcher or on shortcuts. You cannot attach the card reader to the USB port on the body of the printer. Some scanning options are different between the MP C306z / MP 406z models and other supported models. Page 8 of 10

9 5 Installation Requirements 5.1 Supported Ricoh MFPs At initial release, this client works with a Ricoh MFP that supports the Smart Operations Panel/G2.1, including: [A4 color] MP C306z, MP C406z [A3 color] MP C3004/C3504/C4504/C5504/C6004 [A3 color] MP C2004/C2504 [A4 b&w] MP 305+ [A4 b&w] MP 501/MP 601 [A3 b&w] MP 6503/MP 7503/MP 9003 Please review the supported model matrix for updates when new models are released: Ricoh Firmware This client supports Ricoh firmware V1.09 or later. 5.3 Nuance PCC5 version The latest Smart SDK for this release is Supported Nuance Servers Equitrac Office / Express 5.6 or later with EQ-HF SysMan or later, EQ-HF DCE or later, and EQ-HF CAS or later AutoStore 7.0 SP1 Patch 1 or later DRS 7.6 This client is unified and can support multiple Nuance product servers individually or simultaneously. The client can act as an Authentication Agent or run as a regular application on the Smart Operations Panel. Ricoh MFPs manage two timers: the session timer and the reset timer. The reset timer is tied to the MFPs Priority Application setting. When this client is the authentication agent, the session timer logs out inactive sessions appropriately, and the reset timer (Priority Application) is redundant and should not be set. In theory, the reset timer (Priority Application) could be set for AUTH=OFF scenarios to automatically start the client during periods of inactivity. Currently, Nuance doesn t support the ability to use the reset timer (Priority Application) for deployments where the client is not the authentication agent. At this time, we recommend that you don t set the client as the priority application for any deployment configurations. Page 9 of 10

10 Scenario EO/EE AutoStore Authentication Agent Equitrac standalone Yes Yes (PCC5) AutoStore standalone Yes No (no device locking) Equitrac and AutoStore Yes Yes Yes 6 Best Practices For Equitrac, it is recommended that you don t add Quick Shortcuts to the Launcher container, as you might experience an infinite navigation loop. It is recommended that you set the wiring and set the home key assignment before you restart after installation. If you unassigned the home key, you need to restart before you can log in again. Page 10 of 10