CQMS-MetricStream Responding to CAR Short Term and Long Term

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Claribel Stanley
5 years ago
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1 In once a CAR is created, the person responding to the CAR will need to complete both the Short Term and Long Term work. Click the ST Status link to begin Short Term work 1

2 Responding to Short Term Form Start Here Switch to Long Term Form. Report Buttons Now let s take a closer look at each step involved in responding to the short term work of a CAR. 2

View Complete Form Click the button to view the entire form. Review Details This section only has one editable field called Additional Issue Details Comments.

3 View Complete Form Click the button to view the entire form. Review Details This section only has one editable field called Additional Issue Details Comments. If new details are discovered record the details here. Step A: Review Issue Details Summary After reviewing the information, if you feel you may have received this CAR in error, you can scroll to the bottom and select Dispute, type the reason you are disputing in Action Type Comments and then click.. After reviewing the ST Due Date, if you know you cannot complete the Short Term work on or before this date, then select Request More Time, type in how much more time you need and why in the Action Type Comments and then click.. 3

4 Define Problem The Response can be very descriptive (up to 4,000 characters). Step B: Define Problem Interim Containment Step C: Protect the Customer (Containment and Short Term Actions) 4

for all locations that are applicable and complete the mandatory fields.

5 Interim Containment (MNCs ONLY) For MNCs ONLY, additional fields are visible to record part sorting information. There are 15 possible inventory locations where parts may be found. Select Yes under Sorted? for all locations that are applicable and complete the mandatory fields. Step C: Protect the Customer (Containment and Short Term Actions) Reports For further details, click a report button to view the information about the due dates or CAR or non-conformance. 5

6 Attachments Review all supporting files from the non-conformance and add other supporting files if necessary. _ General Comments _ Record general comments here if applicable. Take Action To complete the Short Term form select Send Short Term for Approval and click button. 6

7 This completes Responding to the Short Term Work of a CAR. You will now notice the CAR ST Status now says ST-Submitted for Approval in the My CAR/SCAR/PAR section on the CAR/SCAR tab. The short term work is now completed. What Happens Next? Short Term Work The Respondent can continue working on the long term work by clicking on the LT-Action Requested found under LT Status. 7

8 Responding to Long Term Form Start Here Switch to Short Term Form. Sections with a Red title with (Pending) are mandatory sections Report Buttons Now let s take a closer look at each step involved in responding to the long term work of a CAR. 8

9 View Complete Form _ Click the button to view the entire form. Review Details This section only has one editable field called Additional Issue Details Comments. If new details are discovered record the details here. Step D: Review Issue Details Summary After reviewing the information, if you have received this CAR in error, you can scroll to the bottom and select Dispute, type the reason you are disputing in Action Type Comments and then click. After reviewing the LT Due Date, if you know you cannot complete the Long Term work on or before this date, then select Request More Time, type in how much more time you need and why in the Action Type Comments and then click. 9

Document Team The CAR defaults to show one Team Leader

Step E: Identify Team Members The default values can be updated

Root Cause Attachments in the Root Cause Analysis Section are

General Attachments are at the bottom of the form.

10 Document Team The CAR defaults to show one Team Leader (Respondent) and one Team Member (Approver). Step E: Identify Team Members The default values can be updated and more team members can be added using Add Member. Root Cause Attachments in the Root Cause Analysis Section are specific to root cause work. General Attachments are at the bottom of the form. Step F: Identify Root Cause Analysis Use analysis templates and external methods to determine the root cause and then record your results here in the mandatory fields. 10

Record Actions Action Items are optional and

optional but once an action is recorded in the

mandatory and additional required fields appear

Summarize CAR Step H: Summarize the Permanent

the Summary of Permanent Corrective Actions

11 Record Actions Action Items are optional and can be recorded here or assigned out as assignments to other valid users. Step G: Record Action Items This section is optional but once an action is recorded in the Action Description, the section becomes mandatory and additional required fields appear on the form. Summarize CAR Step H: Summarize the Permanent Corrective Actions Record the permanent fix in the Summary of Permanent Corrective Actions field and enter a Long Term Clean Date for this MNC-CAR. The Long Term Clean Date is not a mandatory field for a PNC-CAR. 11

fix. If applicable, record the details here.

12 Similar Processes Step I: Identify Similar Processes Where Fix Can Be Applied Although this section is optional, it is always recommended to review all areas to see if there are other similar process that could benefit from this permanent fix. If applicable, record the details here. Reports For further details, click a report button to view the current Information on the due dates, non-conformance, or CAR. For example, click through the CAR. to see all the dates from the MNC 12

13 Attachments Review all supporting files from the non-conformance and add other supporting files if necessary. General Comments _ Record general comments here if applicable. Take Action To complete the Long Term form select Send Long Term for Approval and click button. 13

This completes Responding to the Long Term Work of a CAR. You will now notice your CAR LT Status now says LT-Submitted for Approval under the My CAR/SCAR/ PAR section under the CAR/SCAR tab.

14 This completes Responding to the Long Term Work of a CAR. You will now notice your CAR LT Status now says LT-Submitted for Approval under the My CAR/SCAR/ PAR section under the CAR/SCAR tab. The long term work is now completed. What Happens Next? LongTerm Work The Respondent work is completed unless the Approver rejects back the short term and/or long term work. The following example shows a CAR that has short term rejected back to the respondent. See also: Accessing and Navigating 14 For more information:

CQMS-MetricStream Initiating and Validating a Process Non-Conformance (PNC)

CQMS-MetricStream Initiating and Validating a Process Non-Conformance (PNC) In a process failure is recorded as a Process Non- Conformance (PNC). You ll need to initiate your PNC by going to the MNC/PNC tab and using the My Forms area: Click here to begin 1 Whether your role is