Installation Instructions for BusinessObjects XI SP5 Upgrade

Transcription

1 Installation Instructions for BusinessObjects XI SP5 Upgrade Contents Steps to Use WebStore... 2 BusinessObjects XI R2 Step by Step Desktop Intelligence Upgrade Instructions... 5 Upgrade Instructions... 6 Verify that the Installation was Successful Launching Desktop Intelligence... 11

2 Steps to Use WebStore (for the Business Objects XI Service Pack 5, Fix Pack 5.2 Update) 1) Go to the WebStore page for the Service Pack 5, Fix Pack 5.2 Update: 2) Click on Log In on the left side of the Web Store screen under My Account (see illustration below). Step 2: Click here Step 4: Click here 3) Use your Bluestem Authentication to log into Web Store. (You should be returned to the BusinessObjects XI R2 Service Pack 5, Fix Pack 5.2 Update page shown above after logging in. If not, type Business Objects in the Product Search field *upper left corner+ and click the Go button. Then select Business Objects XI R2 Service Pack 5, Fix Pack 5.2 Update from the options to return to the product screen.) 4) Click on Add To Cart in the bottom right corner (see illustration above). 5) On the End User License Agreement page, click the I Agree button. (NOTE: You will only receive the EULA the first time you order the product. If you do not receive it, skip to step 9.)

3 6) On the View Cart page, click the Check Out button (see illustration below). Step 6: Click here 7) Complete the fields for name and address on the Customer Information page (if needed; they should already be filled for you) and click the Next button. 8) Click License and Download (see illustration below). Step 8: Click here

4 9) Click on Business Objects XI R2 Service Pack 5, Fix Pack 5.2 (see illustration below) and save the file. Step 10: Click here for installation instructions Step 9: Click here 10) Follow the installation instructions. NOTE: The installation instructions are available by clicking the Installation Instructions below the SAP logo (see illustration above). 11) Follow the upgrade instructions below.

5 BusinessObjects XI R2 Step by Step Desktop Intelligence Upgrade Instructions **The following instructions assume that Desktop Intelligence XI R2 SP2 and/or Desktop Intelligence XI R2 SP3 are currently installed. If no version of Desktop Intelligence is currently installed, please follow the installation instructions in Deski_Installation_Instructions.doc. These instructions can be downloaded from the CITES WebStore. Prior to attempting any install there are a couple points that need to be kept in mind 1) to install BO XI R2, administrator rights to the machine are required 2) all popup blockers must be disabled for the install process 3) firewall ports must be opened Due to the size of the download, it is recommended that IE7 or Mozilla Firefox is used to download the file. If IE6 is used, note that the download progress box will show unusual behavior as illustrated below. This is a known issue and the download will still be successful. This issue only occurs with IE6.

6 Upgrade Instructions 1. Download the file Deski_Upgrade.zip from the CITES WebStore (a link to this page is also available on the Technical Upgrades page). 2. Click the Save button and direct the path to your computer s Desktop. 3. Once the file is downloaded, unzip the install files. On the downloaded file, Deski_Upgrade.zip, right click and select Extract All

7 4. The Extraction Wizard will appear. Click on Next. 5. Click Browse and select the destination as your Desktop

8 6. Click Ok 7. Click the Next button and the files will begin to extract in a folder on your desktop.

9 8. Once the files have been extracted on your desktop. Click on the Deski_Upgrade folder. 9. At this point you are ready to begin the actual install process. Double-click on the BOXIInstall.bat file to launch the install. Once you ve click on that file you ll get the following screen

10 10. Once this screen disappears BusinessObjects XI R2 is upgraded to Service Pack 5, Fix Pack 5.2. Note: The install process should take approximately minutes. 11. Go to Start Programs.BusinessObjects XI R2..BusinessObjects Enterprise.Desktop Intelligence. Click on Desktop Intelligence to invoke the program and log in. If you do not know your password, please visit the Password Management Application at to reset it. 12. After you have ensured that you can log into the server, the downloaded Deski_Upgrade.zip and extracted Deski_Upgrade folder can be deleted from your Desktop. Verify that the Installation was Successful There are two approaches that can be taken to verify a successful installation. The approach you will want to take depends on whether you are the administrator on your computer or not. For Administrators: Open the Control Panel (Start < Control Panel) Select Add/Remove Programs Verify the successful installation by confirming that BusinessObjects FP 5.2 and BusinessObjects XI R2 Service Pack 5 is shown in the list of programs. For Non-Administrators: Open the SP5Install_0.log in following location: C: Program Files\Business Objects\BusinessObjects Enterprise 11.5\Logging. Note: You may open the log file with NotePad, if it is not automatically selected for you. Scroll to the bottom of the log file and if the installation was successful, you will find the following script: Product: BusinessObjects XI R2 Service Pack5 Installation operation completed successfully. Unfortunately, due to the silent install, a log file does not get created for BusinessObjects FP5.2.

11 Launching Desktop Intelligence There are two different ways to launch Desktop Intelligence, from your Start menu and from InfoView (EDDIE). Please see below for the differences. Launching via the Start Menu When launching through your Start menu (Start -> All Programs -> BusinessObjects XI Release 2 - > Desktop Intelligence) Desktop Intelligence makes a direct connection to the repository database and thus requires an Oracle client to be installed on the machine. If launching from the Start menu is desired, please see the Oracle client installation instructions at Launching via InfoView The other option is to launch Desktop Intelligence from InfoView (EDDIE) every time it is needed. In this scenario Desktop Intelligence connects to the repository database through the server and therefore, no local installation of an Oracle client is required. Once Desktop Intelligence is open, InfoView can be closed.