Contents of the Technical Section

Transcription

1 NiceLabel Profit Pack Contents of the Technical Section Technical Support and Training Information Many partners have told us that our support team is very well trained technically, kind, responsive, reliable, efficient and fast. We appreciate the compliments. However, it is not all on our team, our partners make a big part in this success story. This guide will help you to get the most out of our support team in the shortest amount of time. NiceLabel 5 release notes NiceLabel 5 added a completely new set of features to the label printing industry. If you already know version 4, this document is the way to find out about new features. Don t worry, it is no geeky stuff. There are a lot of pictures with understandable explanation. White papers and other documentation We didn t print all the white papers as they would make the Profit Pack to heavy. You can find all the white papers on the accompanying Profit Pack CD, NiceLabel installation CD and also on Here is the list of currently available white papers: Integrating Label Printing with NiceLabel Includes overview of possible methods of label printing integration to different information systems. Learn the available methods how you can use NiceLabel software to add label printing capabilities to your desktop and mobile systems and applications. Mobile Printing Using Pocket NiceLabel Describes how to print labels from Windows CE compatible terminals. Provides information for accomplishing mobile and wireless label printing on remote locations. Includes information for distributed label printing from a central print server. Healthcare and Pharmaceutical Label Printing The white paper introduces some of the FDA regulation 21 CFR (Code of Federal Regulation) Part 11 and discusses how NiceLabel enables you to meet these requirements. Patient Safety with Bar Code and RDIF Labeling Identification This white paper illustrates how healthcare identification solutions enable healthcare providers to solve some of the most difficult identification and tracking problems. Contents of the Technical Section

2 NiceLabel RFID Technology Provides the introduction to RFID technology and explains the difference between Smart Tag and Bar Code labeling. Provides information how to use the available support for RFID Technology in NiceLabel software in easy and user-friendly manner. Introduction to NiceLabel Suite Network edition Provides information about NiceLabel Suite Network version. Learn what are the requirements of the Network edition and how to install, use and license it. Find out the benefits using NiceLabel Suite Network compared to stand-alone editions. (8 pages) Using NiceLabel software with Windows 2000 Terminal Services and Citrix Metaframe Provides information for setting up NiceLabel software in Terminal Services or Metaframe environment. Explains the peculiarities of these systems and describes the steps to enable label printing from NiceLabel. Using Markem Printers with NiceLabel and NiceDrivers Explains extra features in NiceDrivers for Markem printers. Provides information to achieve optimal label printing to Markem printers using NiceLabel software. Using Smart Keyboard Downloader Describes the stand-alone printing process without a PC computer being present at print time. Covers the necessary steps to download and print the label from Smart Keyboard. Explains special designing requests. Includes Operating Guide for most used keyboard commands. Printing labels to thermal printers from SAP R/3 Provides the insight into the label printing process from SAP R/3 system. Explains the possible label printing solutions, either directly from SAP R/3 system or using NiceLabel software for label processing and printing. Explains the benefits and disadvantages of each approach. Multi-lingual label printing with Unicode Provides the explanation about what the Unicode is and how the Unicode is supported in NiceLabel software. Describes the benefits using Unicode for multi-lingual data encoding. Contents of the Technical Section

3 NiceLabel Profit Pack Technical Support and Training Information Purchasing NiceLabel is the start, not the end of our interaction with the reseller. To help NiceLabel end-users and NiceLabel resellers Euro Plus offers a wide selection of support possibilities. The first level of support for the end-users is the On-line support available on NiceLabel web site, while the resellers can contact NiceLabel support group of highly qualified and experienced technical support engineers. The support group is always prepared to help you with the pre-sales questions or support troubles using Euro Plus software products. Available Support Services You can choose between the following levels of support: On-line resources - Knowledge base Frequently asked questions FAQ: Downloads of the last builds of NiceLabel software and NiceDrivers. NiceLabel software: NiceDrivers: Documentation Manuals, White papers, Case studies and other technical documentation: Tutorials - tutorials contain animated demonstrations of procedures you need to get familiar with NiceLabel software, from installation and activation to designing the first label and mastering advanced options: Forums The forums will accumulate the NiceLabel knowledge from the experienced users. Forums allow you to exchange ideas, thoughts, getting answers to technical and sales questions, sharing NiceLabel knowledge... Direct contact with the technical support group Whenever NiceLabel end-users encounter difficulties the first help contact should be the reseller. To help solving the user s problems we provide a variety of technical support services for our resellers. Technical and Support Guide Technical Support and Training Information

4 NiceLabel Profit Pack Contact our technical support group If you cannot find an answer in mentioned on-line resources, you can contact the technical support group. Free of charge All technical support issues that are caused by an error in Euro Plus software will be handled free of charge. In case of a new development request (i.e. functionality not included in the official labeling software) or urgent bug fix additional cost may apply. Needed info In order to solve your problem as fast as possible, please gather the following info before you contact the technical support: o Try to reproduce the problem with the newest build of NiceLabel software and with the newest NiceDriver. o Attach a detailed description of the problem. Include all steps that are necessary to reproduce the problem. o Attach all necessary files so that technicians can reproduce the problem. o Attach screenshots showing the error. o Enclose information about the edition and version of the NiceLabel labeling software. o Enclose information about the model of your printer and the printer driver version. o Enclose information about the Windows operating system and service packs How to contact the technical support o By support@nicelabel.com o By telephone: +386 (0) o By fax: +386 (0) Working time Technical support engineers are available from: Monday Friday: 8:00 16:00 CET (GMT + 01:00) The guaranteed response time A real person not an automated answering machine answers the technical support calls. On your first contact you will be provided with a first reply within 1 working day. Generally most of technical support questions can be resolved during the first call. We strive to solve technical support issues in the shortest possible time. As with all projects the scope of the task determines the completion date. Other Support Possibilities On-line meeting: If the problem cannot be solved by mail an online meeting via web meeting applications can be arranged. Webex online meeting service is used. More information is available at Technical Support and Training Information Technical and Support Guide

5 NiceLabel Profit Pack Providing support at end user location: Exceptionally the technical support engineers will visit the end user at his/her place. In that case the additional costs may apply (support cost, traveling and accommodation costs...). Pre-sales consulting and preparation of the end-user solutions Pre-sales consulting Preparing demanding end-user solutions utilizing NiceForm, NiceWatch, VB Script and similar high-level tools. Additional cost will apply. Trainings for NiceLabel standard products We believe that it is very important for our resellers to be familiar with the functionality of the NiceLabel software in detail in order to offer the best solutions to the customers. Several years of experiences have taught us that NiceLabel trainings are the best way to achieve this goal. NiceLabel trainings are usually held in Euro Plus facilities. We offer three types of the technical trainings are available to accommodate to all levels of knowledge: Basic training Advanced training ActiveX programming training The overview of NiceLabel training benefits: Get to know NiceLabel software better and what all it can do for you. Better product knowledge means competitive advantage. Be able to provide better support for your customers. Be able to offer better suited and more value added solutions to the customers. Know how to integrate label printing to existing software using programmable (ActiveX) or non-programmable methods (NiceWatch). Make your own influence on the development of NiceLabel software. Trainings for NiceLabel Enterprise products & Certification NiceLabel Enterprise Series Products require a higher level of technical expertise than NiceLabel Standard Series products. Partner who would like to sell Enterprise products must have a certified technician inhouse. It means that one or more technicians should visit in-depth technical training on Technical and Support Guide Technical Support and Training Information

6 NiceLabel Profit Pack the NiceLabel Enterprise Series products. At the end of the training the technician gets NiceLabel Enterprise Certification. NiceLabel Enterprise Trainings are also held in Euro Plus facilities. Supported products Euro Plus technical support group provides help for all software products developed by Euro Plus: NiceLabel Labeling software: We assure support for all NiceLabel software products not older than 5 years. NiceDrivers for thermal label printers: NiceDrivers are FREE Windows drivers available for all major thermal printers. Their main purpose is to enable optimal label printing from NiceLabel software. All necessary printer driver support will be provided when using NiceLabel for label printing. When NiceDrivers are used from other Windows applications, please note that we may not have the experience with used application and offered support may be limited. Technical Support and Training Information Technical and Support Guide

7 NiceLabel Version 5.0 Standard Series Release Notes Rev Euro Plus & Niceware International, LLC All rights reserved. Head Office Euro Plus d.o.o. Ulica Lojzeta Hrovata 4c SI-4000 Kranj, Slovenia Tel.: Fax: info@europlus.si North American Office Niceware International, LLC Innovation Drive, Ste. 147 Milwaukee, WI Tel.: Fax: info@nicewareintl.com

8 Table of Contents What is New in General...4 Introduction of NiceLabel Standard Series... 4 True Multi-lingual (Unicode) Support in All Modules... 4 Rewrite of Pocket NiceLabel to Windows CE.NET... 4 Readiness for Windows Vista and Discontinued Support for Windows 9X, Me and NT Improved Printing Control... 5 New Configuration Module... 6 New Types of Command Files... 7 Error Information Handling Redesign... 8 New NiceLabel Installer... 9 What is New in NiceLabel Pro...10 Activation Changes New activation possibility with Enterprise Print Manager Deactivation of Software Key License Label Reprint Configurable Export Improved Design Possibilities Support for Variable Label Sizing Support for Relative Positioning of Label Objects Better Support for Handling of Missing Graphic Files Export the Label to an Image Use Images from Databases (Support for BLOB Fields) Improved best-fit option for Text Box object Decimal Point Font Size What is New in NiceLabel Suite...15 NiceForm Multi-lingual Support (Unicode) in NiceForm New Object: Check Box New Object: Radio Group Updated connection to the databases Variable Placement of the Running Forms New Action to Change the Focus on Form Objects Rotation for Preview object Integrated Pocket NiceLabel Synchronization NiceWatch Release Notes for NiceLabel Software 5.0 Standard Series Page 2/17

9 Multi-lingual Support (Unicode) in NiceWatch Support for Storing and Retrieving Filter Configuration NiceData Release Notes for NiceLabel Software 5.0 Standard Series Page 3/17

10 What is New in General Introduction of NiceLabel Standard Series The v4 NiceLabel products formerly known with the brand name of NiceLabel software are now available as the NiceLabel Standard Series of products. All products are still available as in previous versions and continue to be enhanced. This reclassification of traditional products was necessary with the release of the NiceLabel Enterprise Series in late The NiceLabel Standard Series of products includes the following editions: NiceLabel Express NiceLabel Pro NiceLabel Suite (including the Network edition and Pocket NiceLabel) NiceLabel Pocket PC Designer True Multi-lingual (Unicode) Support in All Modules From version 5.0 forward, the NiceLabel software is Unicode compliant in all modules. Some modules that were not fully, or were partially, Unicode-compliant now benefit from the compliance (NiceForm, NiceWatch, NiceData). Unicode support is important for multi-lingual label printing. With Unicode you can work with data values formatted not only in the language selected in your regional settings but with all languages supported by your Windows operating system. Rewrite of Pocket NiceLabel to Windows CE.NET Pocket NiceLabel is a completely new application. It was rewritten from scratch and built on the.net compact framework. The new version supports a wider range of mobile devices. The new foundations allow for easier upgrades and modifications for future versions. The benefits of the new version: Smaller deployment footprint than in previous versions Supports Microsoft Compact Framework 2.0 Enhanced synchronization utility replaces old Synchronization Manager You can export label and forms to Pocket PC device using NiceLabel Pro and NiceForm applications. Persistent storage and activation through Pocket Engine API for mobile application developers. Readiness for Windows Vista and Discontinued Support for Windows 9X, Me and NT 4.0 To cope with the new market demands and to better support upcoming new editions of NiceLabel software, we have dropped support for the older Windows operating systems. We do not want to abandon users of older Windows operating systems, but because Microsoft has stopped supporting these systems and we want to give the majority of users the Release Notes for NiceLabel Software 5.0 Standard Series Page 4/17

11 maximum comfort with the stable operation of the NiceLabel software, we believe the discontinued support is a step in the right direction and it also follows the course of general IT. This act will provide a firm foundation for new NiceLabel products and better usage of capabilities of the modern operating systems. NiceLabel software from version 5.0 supports the following operating systems: 32-bit and 64- bit versions of Windows 2000, XP, 2003 Server and Windows Vista. Improved Printing Control With the new version of the NiceLabel software you benefit from better control over your printers and printing activities. For printers that allow bidirectional communication with the NiceDriver you can review the printer status in real time. For example, you can see the statuses like "out of labels", "out of ribbon", "print head opened", etc. Not only you can review the statuses interactively, you can also set up automatic notifications and receive different types of alerts when something happens out of plan. Note: The printer statuses are available only when the bidirectional communication is supported between the printer and the printer driver. The alerts of program errors are always available (in the Enterprise Series). These are the new features available: NicePrintQueue Enhanced logging with detailed print job status information Label reprint o o To another printer Select single, batch or all labels from a previous job to reprint Print job status information available through programming interface (API) call With Standard Series of products you can review the locally available printers and their spoolers. NicePrintQueue is a new NiceLabel software module used to control printers and their print jobs on the local computer. This module can be compared to the Windows Spooler but provides advanced functionality and an overview of printer status otherwise not available in the standard Windows Spooler. Release Notes for NiceLabel Software 5.0 Standard Series Page 5/17

12 Figure 1: Use new module NicePrintQueue to control printers and move print jobs from one printer to another Another interesting feature of the NicePrintQueue is that it allows you to move a print job from one printer spooler to another, even among thermal printers of different brands, i.e. from Avery to Zebra. You would move the job to another printer if you see that an error appeared on the printer or the printer has a large number of print jobs already queued. You will also appreciate the new label reprint feature. When you enable logging of all printing activities, you can easily reprint the labels not only to the same printer used the first time; you can divert printing to any available printer, even if it is a different brand or manufacturer. NiceLabel software will create the proper print file for the selected printer with the data retrieved from the log file. New Configuration Module The configuration options for different NiceLabel application and modules are merged together and available in a new Configuration module. You can now set the options for all NiceLabel applications in one single place. Release Notes for NiceLabel Software 5.0 Standard Series Page 6/17

13 Figure 2: One configuration module to specify options for all applications New Types of Command Files You can use the new command file formats to define the label printing process. The command files define the instructions that the NiceLabel print engine needs to print a label job. When you execute the command file, the commands stored within are executed one by one. The usual commands are Open Label, Set Variable, Select Printer and Print Labels. You can use the command files of several different syntax forms: JOB files CSV files XML files In all cases, you work with text files where the syntax of the commands differs a little bit. The result is the same with all command files, labels print out with required data on a selected printer. NiceLabel Pro, NiceForm and NiceWatch can all work with the new command file formats. The benefit of using one of these file formats with the NiceWatch module is that configuration of NiceWatch is simplified because a trigger filter becomes unnecessary. Figure 3: Sample of CSV command file Release Notes for NiceLabel Software 5.0 Standard Series Page 7/17

14 Figure 4: Sample of XML command file Error Information Handling Redesign Error messages have been redesigned to provide more detailed information about the error status and the severity of the error. Each error message is assigned with a unique ID. You can set up default responses for some of the default error messages. Release Notes for NiceLabel Software 5.0 Standard Series Page 8/17

15 Figure 5: Error Configuration dialog box New NiceLabel Installer NiceLabel software uses Windows Installer technology for product installation. One of the advantages is to be able to create MSI packages for unattended NiceLabel Network client installation using the Windows Group Policy. Release Notes for NiceLabel Software 5.0 Standard Series Page 9/17

16 What is New in NiceLabel Pro Activation Changes New activation possibility with Enterprise Print Manager You must activate NiceLabel software to exit the demo mode and unlock all features of the software. You can activate NiceLabel software using different activation types. The commonly used types are hardware key (dongle) in USB and parallel port options, software keys and network software keys (for the Network edition of NiceLabel software). Now another activation type is available. When you purchase software licenses from the NiceLabel Enterprise Editions, the NiceLabel Pro and Suite act as the label design and printing clients. The license for activation is acquired from the NiceLabel Enterprise Print Manager (EPM). You do not need to hassle with the hardware keys or client software keys; you activate the NiceLabel EPM once and the clients obtain the licenses from EPM. Note: Activation through EPM is available in NiceLabel Enterprise Series of products. Deactivation of Software Key License NiceLabel will run full featured on each workstation where you have activated NiceLabel software. You can activate the software with a hardware key or software key (single user or multi-user license). If you need to move the license to another computer, you can simply disconnect the hardware key and attach it to the other computer. With Software Key license you now can deactivate the NiceLabel software on one computer and then activate it again with the same license on the other computer. Note: You must have Internet access on the computer where you want to deactivate the NiceLabel software or the license cannot be deactivated. Label Reprint When you enable the printing log file in NiceLabel Pro, the application remembers all printing actions and values of the variable data fields used on the label. The following information is stored: which user printed which label to which printer, what data was used on the label, how many labels were printed and similar data. Because all of the data is stored in the log database, you can easily review what was printed and even more; you can reprint the print jobs from the past. If you, for some reason, need to print the same labels again, you can simply select the print job from the list, select which labels from job to print (all or selected labels) and print the labels again. Release Notes for NiceLabel Software 5.0 Standard Series Page 10/17

17 Figure 6: Easily reprint any label job printed in the past Normally you would reprint the labels to the same printer as the first time. NiceLabel Pro software goes one step beyond and allows you to reprint the labels to an entirely different printer. You can select your target printer just before you click the Reprint button. NiceLabel will generate the labels for the selected printer and use the same data as during the first printing. Configurable Export NiceLabel Pro currently has the ability to be only a label designer when using the printer output for printing outside of NiceLabel. Labels can be exported in numerous ways. In most scenarios, a meta print file is generated. The meta print file contains the printer commands for the target printer, where the placeholders of the variable fields are identified with special markers. The application or printer can easily identify the markers and replace them with the actual data that must print on the label. In the past, these markets were predefined in NiceLabel and not configurable. You can now configure these markers to suit your requirements. No longer must you adapt to the exported label, now you can adjust the syntax of the exported label to match your application. Note: The configurable export is available in NiceLabel Suite edition. Improved Design Possibilities Support for Variable Label Sizing In most label-printing scenarios you design and print the label with fixed dimensions. The label width and height do not change so you must make sure to fit all objects on the label. Release Notes for NiceLabel Software 5.0 Standard Series Page 11/17

18 However, in some cases you need the ability to design the label with a variable length. The label length changes in accordance to the size of the label objects, dynamically at print time. When you assign more data to the label objects, their size increases and occupy more space on the label. In order to fit such objects on the label, the label height must change as well. Figure 7: Variable label sizing feature increases the label height on demand Note: The requirement for variable label sizing is used quite often in the textile industry where labels print to endless (continuous) label material. There are no gaps between the labels. The printer cutter cuts the material after the label prints to the correct sized based on the amount of data printed on the tag. Support for Relative Positioning of Label Objects During the regular label design process you place objects in a certain position on the label and that is the space it will occupy when the label prints. You must be careful to anticipate the maximum variable length and design your objects accordingly so the objects do not overlap each other or exceed the label boundaries. However, in some cases you need the object to change its placement on the label. For example: You have a multi-line text object and bar code on the label. The bar code must always print below the text object. To solve the problem, you must link the objects together to enable them to position relative to each other. The text object is a parent object and the bar code is linked to it as a child object. Figure 8: Variable positioning of the bar code object (linked to the bottom of the text object) Release Notes for NiceLabel Software 5.0 Standard Series Page 12/17

19 In the scheme above, the bar code changes its vertical placement. The vertical distance between the text and bar code object is always the same, no matter the number of lines in the text object. Better Support for Handling of Missing Graphic Files When an image that you use on the label is missing, NiceLabel will no longer silently ignore the missing image. Rather, NiceLabel will provide you with several possibilities to compensate for the missing image. You can: Remove the reference to the missing image. Ignore the error temporarily. Select another image to use instead of the missing one. You can also select an option to automatically embed all images into a label template. A copy of the image is saved into the label, which makes the label more portable and reduces the hassle of missing images. Export the Label to an Image You can now export the label to a selected image file format. This is a useful documentation feature when you need to send the label to another person for approval and the other person does not have NiceLabel software installed. You can select from many different graphic formats. Use Images from Databases (Support for BLOB Fields) In most cases for variable image printing, you store the images that you use on the labels in some type of file-based storage. However, images can be stored also in other locations. One type of uncommon storage is a database. Some database types can contain fields of the type called a Binary Large Object, or BLOB. Within these field types, you can store an entire image in a binary format. Not just the image path and filename are stored, but all of the pixel and other graphical information about the image are stored. You can now print images stored in a BLOB field in a database on labels with NiceLabel software. Improved best-fit option for Text Box object Currently, you can enable the Best Fit option inside the Text Box object to automatically resize the text by point size. Now, NiceLabel Pro also provides the ability to fit the text into a frame by changing the font scaling. Figure 9: Advanced text box manipulation feature with Best fit option Release Notes for NiceLabel Software 5.0 Standard Series Page 13/17

20 The images above show two text box objects of the same dimensions. In both text boxes, the Best fit option is enabled to allow NiceLabel to adjust the font properties so the text will fit optimally into the frame. In the first picture, the text box adjusts the font point size. In the second picture, the text box adjusts the font scaling. Decimal Point Font Size Figure 10: New feature to specify font size up to decimal point accuracy You can now set the font size up to decimal point accuracy. You can create labels with more precisely defined sizes of text objects. Release Notes for NiceLabel Software 5.0 Standard Series Page 14/17

21 What is New in NiceLabel Suite The NiceLabel Suite edition includes all of the new features from the NiceLabel Pro edition plus Suite-specific features. NiceForm Multi-lingual Support (Unicode) in NiceForm The NiceForm module now understands Unicode-formatted data. You can use Unicode data with all form objects, including tables. You can display and use the data from your Unicode databases. There is no need to hassle with different workarounds, just use your data directly on the form. Figure 11: Use data from Unicode databases directly from NiceForm New Object: Check Box Check box gives you a new opportunity for a yes/no decision making feature on the form. You can easily enable/disable some option on the form or you can evaluate the user selection of the check box state in a Visual Basic script in the button action properties. You can select multiple check boxes during production to enable multiple decisions at print time. Release Notes for NiceLabel Software 5.0 Standard Series Page 15/17

22 Figure 12: New check box object New Object: Radio Group Radio group provides the ability to select from different choices. The functionality of the radio group is similar to a check box or list box, offering an object with a different look. You can only select one radio button in the radio group at print time. Figure 13: New radio group object Updated connection to the databases There is now support for custom SQL statements inside of NiceForm. If needed, you can make custom SQL commands to extract data from your database tables and use the data on the form. This feature is useful when you want to display just the records that match some criteria outside of GUI configurations that can be made in NiceForm. Variable Placement of the Running Forms You can define where on the desktop the running form will be placed. It can be centered on your screen, your desktop (in case of multi-monitor set-up) or on the specific position on screen. New Action to Change the Focus on Form Objects This new action allows you to move the focus to any object on the form after selecting the button. The object that is currently selected and is ready for data input from the user has the focus. The focus can be changed with the tab order (defined during the form design), or with the new action. Rotation for Preview object By default, the preview on the form shows the label in the orientation that was used during the label design. If you want to display the preview in some other orientation, you can easily set the new orientation in the preview object. Release Notes for NiceLabel Software 5.0 Standard Series Page 16/17

23 Integrated Pocket NiceLabel Synchronization The stand-alone application, Synchronization Manager, is no longer shipped with NiceLabel Suite edition. Instead, you can synchronize your labels and forms directly within NiceForm. There is a new Export Wizard that guides you through the necessary export steps. NiceWatch Multi-lingual Support (Unicode) in NiceWatch The NiceWatch middleware module understands Unicode-formatted data in all filters. Previous releases of NiceWatch provided support for Unicode in all filters except Document field analysis. New release supports Unicode in the Document field analysis filter as well. Support for Storing and Retrieving Filter Configuration Each of the filters in NiceWatch has an option to save (and later load) the filter configuration to a file. You can use this option to exchange the filter configuration between different triggers in the same NiceWatch or to use the filter configuration on some other computer where a different NiceWatch instance is running. NiceData NiceData, the database manager module, supports the multi-lingual Unicode standard. If you use Unicode databases (like MS SQL or MS Access) you can open their tables in NiceData and work with Unicode formatted data. Figure 14: Work with Unicode databases in NiceData Release Notes for NiceLabel Software 5.0 Standard Series Page 17/17